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Reviews of Hotel Melilla Puerto, Affiliated by Meliá

4 out of 5
Hotel Melilla Puerto, Affiliated by Meliá
Explanada de San Lorenzo, s/n, Melilla, Melilla

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 159 reviews" "
Rating 8 - Good. 82 out of 159 reviews" "
Rating 6 - Okay. 28 out of 159 reviews" "
Rating 4 - Poor. 5 out of 159 reviews" "
Rating 2 - Terrible. 5 out of 159 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Diana

Liked: Staff & service
Disliked: Property conditions & facilities
el aire acondicionado no funciono y cuando nos comunicamos a recepción no nos dieron ninguna alternativa “abran las ventanas” y el calor no nos dejo dormir
Stayed 1 night in Feb 2024

10/10 Excellent

Taynaluz, Clementon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and attentive to all your needs and very friendly
Stayed 6 nights in Feb 2024
Response from Miguel Angel. Jefe de Recepción on 27 Feb 2024
We are delighted to read your comment and the kind words towards our staff.It has been a pleasure to have you with us.All the best.

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great hotel. Nice and clean.
Stayed 1 night in Nov 2023

8/10 Good

Asim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with nice view of the sea. Only marked down as room was advertised as 4 beds (including queen bed), but room had 2 single beds (1 double bed).
Stayed 1 night in Oct 2023

6/10 Okay

Johnny

Liked: Staff & service
Great location and very walkable. Room was large and bedding was comfy but I was disappointed by the room amenities, not enough toiletries ( had to ask for shower gel), no hotel information (not even a number to call front desk). Also the bathroom in the room and the hallway had a bad smell. The coffee shop, restaurant and terrace closed very early and you had no other option to get a drink or even a cup of tea. The staff was nice but I would not rate this as a 4 star hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Hicham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonne adresse

10/10 Excellent

marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is excellent.
Stayed 3 nights in May 2022

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful hotel, great food, very clean and staff were friendly and attentive.
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is dirty
Hotel is ran down and needs cleaning, fixing, get rid of mold and mildew in bathrooms, fixing the uplifted fake hardwood ... very bad condition.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Theresa

Liked: Cleanliness, property conditions & facilities, room comfort
Okay based on the choices in Melilla
Accommodation choices in Melilla are limited. The Tryp is in a good location. It is an old hotel that has been updated. The beds are comfortable. The restaurants are good and most of the wait staff very friendly. In overall feel, it comes across as a little cold. English TV viewing is almost non-existent. This is the only place I have every been where they charge you 3 Euro/day to use the in-room safe. Isn't it to their benefit that guests use the safe? Overall, I felt that it was very overpriced but I also wasn't able to find a comparable alternative.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
A lot of money has been spent in the communal areas but the rooms are very dated. In our room the net curtains were dirty, the mattress very uncomfortable and there was not even a picture on the wall, just a very ill placed half mirror. The bathroom bath was full of painted over scratches, the door surround was all smashed at the bottom and the magnifying mirror was rusted and unusable as flopping on its stand. We had three wardrobes which I thought was excessive but good but there was only 6 coat hangers in one of them. The staff have just got no clue. I called in advanced to book for NY s eve dinner and they said they were full which was fine but they said they'd try to fit us in anyway or to find somewhere else for us. When we got there, no one had a clue. We asked again and the lady at reception said they'd ask management the following morning. The following morning there was another member of staff at reception and he had no idea what we were talking about so, exasperated, we just left it. The rest of the staff are not friendly at all. It is very noisy outside because we believe of a karaoke place which goes on until 2 am. As the seals of the double glazing are half missing you could hear everything. The one good point was the breakfast which was absolutely fantastic.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel located close to all tourist areas, good view of the sea watched the ferry departing and arriving. Cleaners did a great job and greeted us with a smile, not many spoke English but were extremely courteous at all times.
Stayed 6 nights in Oct 2018

10/10 Excellent

Esther, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nico hotel clase to The Beach and Town and to The parc
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Mold in the bathroom
There was mold around the walls in the bathroom
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good stay. The breakfast buffet was robust and full of options. Wifi is good. Can walk to beach and sights. The only con was warm food ran a little cold on the breakfast buffet during my stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great hotel in Melilla. Location is perfect! Definitely the place to stay when you are in Melilla.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay at the TRYP Melilla Puerto Hotel when we go to melilla for the weekend. We love it. Customer service is great and so is the location.

8/10 Good

Amina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

An American, Geneva

Liked: Cleanliness, staff & service
Great staff and location.
This is one of two of the 'nicest' hotels in Melilla. This one has an excellent location and amazing staff. The breakfast had lots of variety and was good. My issues were that I was 1 person traveling and was given a room with 2 twin beds. The staff tried to change it but only could offer me a smoking room. The decor in the halls and the rooms is bit dated - not up the standard of this level hotel in other locations..but the nicest in Melilla. Gym is in lobby, covered by wall that doesnt reach the ceiling - and only has 3-4 pieces of equipment. Thankfully, hotel near beach and you can run on the beach.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went quite well. Reservation, room assigned (not the best view). But in general I will give 4 out of 5

6/10 Okay

A K, Motril Spain

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sticky mattress covers!!
We have stayed in the hotel before but this time we found it was not as well maintained, the paintwork is chipped and on the whole looking a bit shabby. If you do decide to book the hotel I suggest that you take off the plastic mattress cover that is underneath the bottom sheet before you get into bed if you don't want to be cooked in thick plastic all night. It was really uncomfortable!!! No to mention you wake up soaking wet!!!

8/10 Good

Alan, Durban. South Africa

Liked: Cleanliness, staff & service, room comfort
Very good hotel in Melilla
We had a spacious double room with great seaview and stayed for 3 nights. It is a beautiful city and can be explored on foot with photo opportunities around every corner. Very friendly people. Wonderful hotel breakfast buffet with array of local delicacies and coffee in all varieties. The pastries and cakes are homemade and delicious. Would have liked to have had a kettle and bar fridge in the room.
view from our room

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Brian, Mortil, Spain

Liked: Cleanliness, staff & service, room comfort
First time trip to Melilla from mainland Spain for
Should have hired a taxi from ferry port but I thought better. However stopped a young couple walking near the park and asked them for directions. They tried their best but we left them and crossed the road at the large roundabout with the fountain, and who pulls up in car in front of us but the young couple offering to drive us to the hotel. Normally I would be suspicious but we had stopped them in the first instance and they were very genuine. So we accepted the lift and they took us to the door. This was a good indication of the friendliness of the locals. Check in good and English spoken. Room large, sparsely decorated and on the fifth floor with a good view from a small balcony. A refresh of the paint work required; no tea making facilities which I would expect a 4 star hotel to provide. Only noise was occasional from the lift which we were next to. Breakfast good with varied choice. Largest towels we have ever had, but they were frayed and the bedding was well used.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sleep well at room 328
not bad for 4 night stay, good restaurant, great tapas

6/10 Okay

Mark, London

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but don't go to Melilla for New Years!
The hotel seemed very clean, in good condition and with professional service. It is located very centrally, though seems to be right next door to some kind of chemical plant. I made the mistake of visiting Melilla from Morocco to see in the New Year, but the whole place was deserted and somewhat depressing. Even the hotel's own restaurant shut early. So, whilst I would recommend the hotel, I don't reckon I'll be going back to Melilla anytime soon.

8/10 Good

Phillip, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Bueno!
The TRYP Melilla Puerto Hotel is a very nice place to stay. I enjoyed my four nights there very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in Melilla
Had a wonderful stay and delightful room although on the small side but overall extremely comfortable and would stay there again

8/10 Good

Alan, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a Very Good Hotel.
During my off season visit the hotel had clearly reduced their staff considerably. Amazingly no porters to grab your bags and take them to your room and only one staff on reception which resulted in a longer than normal check in as several of us had arrived off the plane at the same time. Also air comditioning had not been turned on although it was not really needed at that timeof the year. Apart from that the location was excellent, the breakfast, bar and restaurant were all good. The bed was very comfortable and the room had everything that one needed. Clubs and restaurants all within easy walking distance. The fitness centre was small but modern.
TRYP Puerto Melilla Hotel

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not a 4 Star
4 star hotel but service is mediocre 2 star at the best. Gave me a room facing the rut even though I had purchased the most expensive on your site. They did not think there was a differential.:" All rooms are the same"' Moved to a superior room after I refused to budge. Housekeeping is substandard. Glasses replaced and put in different areas each day If you need to use the safe that is an extra 3 Euros a day??? Seems though that the choices of hotels in Melilla are minimal so you are at their mercy.

6/10 Okay

Sam, Leon, Guanajuato

Disliked: Property conditions & facilities, room comfort
Hotel Puerto
This hotel is way too expensive for the quality it offers. Rooms dont have a king size bed, but small twin beds, old school television, hardly any channels, no balcony, no swimming pool, it really is more like a decent 3 star hotel. Melilla has only 4 hotels thats why they get away with overcharged prices. Its not a bad hotel, the staff is friendly and everything but compared to Spain's largest cities you get more for that price. Este hotel no tiene un buen precio/calidad, osea el hotel esta bien pero un precio de un hotel de 3 estrellas en Madrid seria mas justa, lo que pasa es que en Melilla falta oferta por lo tanto pueden cobrar lo que quieren.

10/10 Excellent

Marcos

Travelled with family
Ideal. Hotel muy bien ubicado y con los servicios necesarios para estar cómodo
Stayed 5 nights in Jan 2024
Response from Miguel Angel. Jefe de Recepción on 27 Feb 2024
Muchas gracias por sus comentarios.Estos son de gran ayuda para futuros clientes.Ha sido un placer tenerle con nosotros.Un saludo

8/10 Good

Daniel H

Travelled with family
Liked: Property conditions & facilities
Buena ubicación. Tranquilo.
Stayed 5 nights in Oct 2023

10/10 Excellent

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el personal de recepción y la habitación!.
Stayed 1 night in Jul 2023

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Alojamiento tranquilo y silencioso muy acogedor
Stayed 2 nights in Jul 2023

8/10 Good

safa

Liked: Cleanliness, staff & service, property conditions & facilities
Estaba de pasajero en melilla , muy practico y limpio , cerco de todo
Stayed 1 night in Jun 2023

10/10 Excellent

Eugenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and close to everything
Stayed 1 night in May 2023
Response from Miguel Angel. Jefe de Recepción on 5 Jun 2023
Muchísimas gracias por su respuesta.Un saludo

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y cómodo
Stayed 6 nights in Feb 2023
Response from Miguel Angel Trujillo on 26 Apr 2023
Muchas gracias por su valoración. Estos comentarios nos llenan de ilusión.Esperamos tenerle pronto de vuelta con nosotros

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Op loop afstand. Netjes
Stayed 1 night in Feb 2023

4/10 Poor

Kouidet

Stayed 1 night in Aug 2022

6/10 Okay

Jose Ignacio

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
El menos malo Más de 25 minutos para el check in y le hace falta una renovación completa de mobiliario
Stayed 1 night in Feb 2022
Response from Miguel Angel. Jefe de Recepción on 3 Mar 2022
Buenos días, No dispongo de la información necesaria para poder revisar su caso. Si fuera tan amable de informarnos de su Apellido y fecha de entrada se lo agradeceríamos. En nuestro hotel, trabajamos para mejorar y dar siempre un servicio correcto. Lamentamos lo sucedido. Un saludo

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2021

6/10 Okay

PEDRO

Disliked: Property conditions & facilities
Hotel normal con buena elección
Hotel bastante normal pero al haber poco oferta de hoteles en la ciudad , creo q no es mala elección, aunque está antiguo y sin ningún atractivo. Buena ubicación.
Stayed 1 night in Nov 2021

2/10 Terrible

julio

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sucio y mal olor
Lamentable que un hotel de 4 estrellas tenga habitaciones en tan mal estado general y sobre todo de limpieza. Muy muy sucio. Recmamamos y nos cambiaron de habitacion, pero por otra igual
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien :)
Todo muy bien, no tenía el desayuno incluido. Y al parecer los fines de semanas la cafetería está cerrada.. Me pareció súper extraño ya que es un hotel q acoge a muchos turistas. Tampoco había ninguna cafetería al lado, lo único q hay es un McDonald q abre a las 13. Pero el servicio en el hotel bien, las habitaciones bien dentro de lo que cabe no es ningún lujo pero está bien. No sabia q el agua de los grifos de Melilla es salada, tenía que comprar una botella de agua de la tienda para poder cepillarme los dientes. Ya que con agua salada como q no..
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que gracias a tener abierto para los clientes pudimos cenar tres noches y estaba todo buenísimo. Y no hubo nada que no me gustase.
Stayed 4 nights in Apr 2021