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Reviews of Quality Inn & Suites Lufkin

2.5 out of 5
Quality Inn & Suites Lufkin
4306 S 1st St, Lufkin, TX

Reviews

6.8
Rating 10 - Excellent. 160 out of 620 reviews" "
Rating 8 - Good. 170 out of 620 reviews" "
Rating 6 - Okay. 130 out of 620 reviews" "
Rating 4 - Poor. 74 out of 620 reviews" "
Rating 2 - Terrible. 86 out of 620 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

London

Travelled with group
Liked: Cleanliness, staff & service
We were palced on the back side of the complex. I saw interesting individuals walk across the parking lot and through a trail into the trees to some sort of encampment. I did not tell my travel companion of such or we would have moved. The room was priced to what I expected so I have no other real complaints.
Stayed 1 night in Apr 2024

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible
Stayed 1 night in Apr 2024

2/10 Terrible

Robbie

Travelled with partner
Disliked: Amenities
We didn’t stay and would like our money back. The room was filled with cigarettes smoke and was not clean thoroughly.
Stayed 1 night in Apr 2024

4/10 Poor

Beth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
For the money and the 6 hours we were there it was fine. They were a little misleading on their accessibility. Accessibility: not Bed was too tall Shower/tub was too narrow to accommodate the chair safely New furniture but the structure needs remodeling Too narrow between the bed and dresser Toilet too low and not safe Sink too tall I am in a wheelchair and there is no way I could have stayed in this room alone. My husband had to lift me into the shower because the chair was too far from me and the chair was too wobbly.
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Allen

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHAIG WAS WORE OUT, HOLES IN CARPET, HAIR DRYER HANGING OFF THE WALL, WALLS WERE DIRTY AND HAD HOLES IN THEM, OUTSIDE THAIR ARE OLD TIRES JUST LAYING AROUND, WALKWAY IS SO DIRTY REALLY COULD BE WASHED,THE PIC ON THE WEBSITE IS NOT WHAT THE ROOMS ARE LIKE.
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Disliked: Staff & service, property conditions & facilities
Tiny airplane type pillows. Coffee maker in the room didn’t work. Run down overall.
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here ALL the time to go to church services across the street. We were in Room 129 and it was CRAWLING with BED BUGS. Then we watched the house keeping literally just change the sheets and make the bed !!! Be aware !!!!March 30, 2024
Stayed 2 nights in Mar 2024

8/10 Good

Youlonda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
This property no longer has the continental breakfast, but rather a restaurant on property. The breakfast didn’t offer kid friendly options, So we had to go elsewhere. The microwaves were also missing the glass plates. We did ask the front desk about it, & they said they would check on it the next day (after we left).
Stayed 1 night in Mar 2024

2/10 Terrible

Ora

Travelled with family
There were no elevators. There were no first floor rooms. When Expedia contacted them to get my money reimbursed they answered the phone, put Expedia on hold and then wouldn't come back to the phone. I don't even see that I've been reimbursed. Good luck.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
The fooms are old, but clean. Nice new towels
Stayed 1 night in Feb 2024

4/10 Poor

Lance

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not stay here again. My family felt unsafe & very nosy all night long
Stayed 1 night in Feb 2024

2/10 Terrible

Jennifer

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty that we didnt stay there we had to go look for another hotel,we appreciate if you can refund our money back since we are not paying for dirty rooms that we didnt use.
Stayed 1 night in Feb 2024

10/10 Excellent

STEPHANIE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Feb 2024

6/10 Okay

Sharrell

Liked: Staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Bathroom exhaust fan not working. Ironing board was torn. Unable to use desk chair for work. Pillows way too small.
Stayed 1 night in Jan 2024

4/10 Poor

Sky

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The older lady at the front desk was very rude and she had an attitude and told my husband I didn’t spell my own name correctly and wouldn’t do her job of finding my reservation after I gave her my name and booking #, the shower head was hanging loose out of the wall in our bathroom and when I called for more towels so I could shower before checkout, I was told to walk to the front to get my own towels or wait until 10:30am (30 mins before checkout) to have them brought to me. The place is poorly ran and needs better customer service for sure.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Suzanne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn Review
This is the first review I’ve ever been compelled to write. I’ve used hotels.com for the last several years on average around 30 times a year for work and pleasure and will continue to use them! This is a review about the property itself, which was not a good experience but hotels.com helped me resolve the problem quickly. I had reserved a room at the Quality Inn in Lufkin, Tx which I thought was a nonsmoking room. When I got there to check in they said I had reserved a smoking room and they did not have any available non smoking rooms. I agreed to stay in smoking room. When I entered the room I noticed fresh blood stains, dirt, fresh toothpaste and cigarette burns on the linens. After waiting 30 minutes for someone to clean the room the front desk attendant said he would move me to a different room that would inspect together. We entered the room and we both noticed tears in the pillow cases and multiple burns in the linens. I told the front desk attendant just wanted a clean room without cigarette burns in the linens. His response was “this is what you get when you reserve a smoking room.” The attendant proceeded to call the manager and told the manager I was upset with the rooms and that I was taking pictures. The manager told the attendant that I should leave the property without a refund. I left the property and booked a different hotels.com and called customer service to let them know what happened. They immediately refunded the full amount and were very helpful.
Blood stain
Toothpaste
Cigarette burns
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

lashay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on-site restaurant is fabulous. Did not expect a fine dining experience at this hotel but that is what I got. Will definitely stay here again just for the restaurant. Hotel is also clean and convenient with very large rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Mayra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Seth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property has not been well maintained. Cracks in sinks. Terrible drywall damage/patching. Cockroaches

2/10 Terrible

KATHY

Stayed 1 night in Dec 2023

10/10 Excellent

Ricky

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Amy

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Luis

Business traveller
Liked: Staff & service, amenities
Nice person in the front easy process
Stayed 1 night in Dec 2023

6/10 Okay

Eta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Dana

Liked: Staff & service
Disliked: Property conditions & facilities
It had mold on the ceiling and the exhaust fan didn't work. Toilet was too low.
Stayed 3 nights in Nov 2023

2/10 Terrible

Rosemary

No breakfast included. Did not like walking across parking lot by myself to room from restaurant
Stayed 1 night in Nov 2023

2/10 Terrible

Zack

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken furniture and TV, Cigarette Burns, Unclean
I checked in and went to the room with my family to find that the dresser was broken, there was a fist sized hole in the bathroom door, the tv did not work, there were several cigarette burns on both of the comforters (in my non-smoking room), and the place was generally unclean. I talked to the front desk a couple times on the phone and they were supposed to send someone to look at the tv. About a half hour later after no one showed up, I decided we weren't staying and went to the front desk. I told the person at the counter about all of my issues and asked about a refund. She stated that I would need to go through my 3rd party to receive a refund, so I contacted them the next day. Their response was to reach out to the hotel so they could be refunded and in turn refund me, which the hotel ultimately denied because I had canceled outside of their cancelation policy. Obviously I was outside of their cancelation policy because I didn't see the condition of the room until after I had checked in. Bottom line is that this hotel did not treat me fairly and I plan to continue pursuing a refund while hopefully never staying at a Quality Inn again.
Hole in bathroom door
Broken dresser and TV
Burns in comforter
Dirty refrigerator
Stayed 1 night in Oct 2023

8/10 Good

Justin

Stayed 1 night in Oct 2023

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
I wasn’t able to show up because of a family issue and had to turn around and go back home to tend to the issue. I had received a notification that I was charged for one night stay even though I wasn’t able to make it. They say it was a no show charge which I have never heard of.
Stayed 2 nights in Oct 2023

10/10 Excellent

Pernecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Cheryl

Business traveller
Disliked: Room comfort
Very Humid in the room! When it was 87 degrees outside we had to turn the heat on to get the humidity lower! Made the stay miserable! No continental Breakfast!
Stayed 1 night in Oct 2023

6/10 Okay

Krystal

Liked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Cynthia

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
Property needs better cleaning. Vomit on wall by trash can under sink. Electric outlet had no cover on it. A child could easily walked up to it and electrocuted themselves. Odor in room. No mattress padding at all. I have fibromyalgia and could feel every spring in the mattress. I have stayed in many hotels and motels traveling and have not been this uncomfortable on a mattress in years. Price was good. Had a friend book there 2 weeks prior and they overbooked so she was unable to stay here. We moved to Motel 6 and had better mattress which we dislike Motel 6 but was the only option since everything else was booked. What a mess!
Stayed 2 nights in Sep 2023

2/10 Terrible

Brandy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 do NOT recommend.
Room was NOT cleaned. Bed was NOT made, coke cans on night stand. Front desk was unable to in touch with maid. W left and went to another hotel. 10/10 do NOT recommend.
Stayed 1 night in Sep 2023

6/10 Okay

Pamela

Business traveller
Liked: Cleanliness, staff & service
Overnight
Beds were little uncomfortable but it had obviously been cleaned up and remodeled since the last time we'd stayed location it was just a nice for an overnight just a place to sleep pool was clean and well maintained
Stayed 3 nights in Sep 2023

2/10 Terrible

Teri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room was not advertised as a smoking room, I am allergic to cigarette smoke, and without even having to walk into the room upon opening the door, I was immediately hit with a waft of cigarette smoke. I never would have knowingly booked a smoking room! Secondly, the front desk clerk had zero customer service skills! Third, the room we were assigned was at the back of the property adjacent a dark wooded lot. There were no lights in the parking lot to brighten up the lot at night, so it was a dark scary horror movie setting location for our room. Fourth, When you pull into the parking lot for the “hotel” the front of the building actually has a large neon sign for the attached golf themed restaurant in the front of it, and no signs for the actual hotel other than the one at the front of the parking lot. If you didn’t just assume that the awning off to the side of what was clearly the front of the building, you would have no indication other than the hotel rooms behind the clearly marked restaurant that there even was a hotel front desk somewhere. It would be nice if in the DARK parking lot there was some signage or other indications that “Here is the hotel’s front desk.” After we opened our smoke filled room, didn’t even enter, and returned to the front desk to ask for a different room, we were told, NO. And no they couldn’t cancel or refund us for our booking because we could not stay there, and they wouldn’t move us to a different room. Don’t stay here!!!
Stayed 1 night in Sep 2023

6/10 Okay

Wade

Business traveller
Liked: Cleanliness, staff & service
Seems the prices are getting on the more expensive side compared to the atmosphere. The price you’d expect something like holiday inn and comfort inn
Stayed 1 night in Sep 2023

8/10 Good

Ricardo

Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

David, Lufkin

Stayed 1 night in Aug 2023