Lobby

Reviews of Howard Johnson by Wyndham Mystic

2 out of 5
Howard Johnson by Wyndham Mystic
253 Greenmanville Ave, Mystic, CT

Reviews

7.2

Good

Rating 10 - Excellent. 324 out of 1104 reviews" "
Rating 8 - Good. 329 out of 1104 reviews" "
Rating 6 - Okay. 219 out of 1104 reviews" "
Rating 4 - Poor. 116 out of 1104 reviews" "
Rating 2 - Terrible. 116 out of 1104 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

john

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
everything was okay
Stayed 1 night in Mar 2024

10/10 Excellent

Alyssa

Travelled with family, Travelled with partner, Travelled with group
So nice and cozy, staff were so nice. Our room was great and great price for the room. Will definitely be coming back. Only 15 mins from Foxwoods great place to stay if you’re looking for a good deal away from the casino.
Stayed 1 night in Mar 2024

6/10 Okay

Rosa

Travelled with group
Liked: Cleanliness, staff & service
Microwave needed upgrading, the toilet in the room was lopsided. Hotel should provide breakfast, mystic diner food is terrible and the service was not good.
Stayed 2 nights in Mar 2024

4/10 Poor

Danielle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional staff, wearing sweatshirt and winter hat Feel unsafe Very outdated Smells
Stayed 1 night in Mar 2024

2/10 Terrible

Dominique

Stayed 1 night in Feb 2024

10/10 Excellent

Elvis, Hollywood

Stayed 2 nights in Feb 2024

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Feb 2024

10/10 Excellent

kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in-between from the seaport n the aquarium
Stayed 1 night in Feb 2024

2/10 Terrible

Sarah

Stayed 1 night in Feb 2024

6/10 Okay

wendy

Travelled with group
Liked: Staff & service
Disliked: Amenities
While I did not mind the lobby not being open from midnight to 8 am- However, at 8:20 am I discovered the front door was closed with a cable wire wrapped around the door handles not allowing for exit-This is a serious safety concern.
Stayed 2 nights in Feb 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient, mostly clean, comfortable beds. Entry A smelled like cat litter. Fresh dye and microwave was nice. Room seemed like it was attempted to be updated but paint was bad, rims of light fixture peeling, old curtain, bathroom ran turns in with light so no way to not have fan going, room phone old and with handwritten room number on it. Staff was super friendly. Website says there is an electric car charger on site but it’s a Tesla only charger.
Stayed 3 nights in Feb 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was nice. It was clean and actually rather spacious. The bed was clean and cozy. The heating unit was relatively quiet and efficient, the TV had movie channels and there was ample hot water for a shower. The front desk staff stood out since they were not just business courteous but genuinely friendly, answering questions and they were able to give me directions to places. A good experience for me.
Stayed 1 night in Feb 2024

10/10 Excellent

William, Ashaway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. Lots of shopping and dining options close by. Right near the highway. Very convenient location.
Stayed 1 night in Feb 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

4/10 Poor

Alton

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called the day before to see if they had a pack and play for my child they don’t which is fine but the woman was rude on the phone when I asked . The next day at check in front desk wasn’t much better didn’t seem welcoming at all and one reason we booked this hotel beside the good deal was because they had a pool because my child loves pools but… no signs or anything saying the pool is closed we asked and had they said in was under reconstruction and didn’t see like it was at all with pool water still in pool ect…

6/10 Okay

Felisha

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location of this hotel is great there is lots to do around it. However it is short staffed so between midnight and 8 am there is not staff. The pool was down for renovations which was not made known prior to booking. The walls in the room were dirty and Jacuzzi tub was broke.
Stayed 2 nights in Feb 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Hotel signage by day hard to find. Staff nice; room spare but clean.
Stayed 1 night in Feb 2024

2/10 Terrible

Eavann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Francine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Area to shopping goog
Stayed 1 night in Dec 2023

2/10 Terrible

Karissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the lady at the desk was very nice. The room itself was 58° when we arrived. Absolutely freezing. It took hours for the room itself to get warm. Barely hot water for a shower. Dirty comforter on the bed. The light in the bathroom waa flickering. The ceiling fan in the bathroom was extremely loud. When we went to check out their was nobody at the front desk. The door was actually locked with a cable so we weren't able to leave. We had to walk around the building and leave through another exit. GOD FOR BID THEIR WAS A FIRE WE WOULD HAVE BEEN SCREWED AND WOULDNT BE ABLE TO GET OUT. We left the keys to the room at the front desk hoping someone would see them and check us out when they returned. We will not be returning or staying here again. I would demand a refund but its not worth the aggravation.
Stayed 1 night in Jan 2024

4/10 Poor

Riley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was dirty, the heat didn’t work. The lobby was so cold the front desk workers had to wear hats, gloves and winter coats… awful working conditions for the employees. There was no one there when we checked out at 9am. The shower drain didn’t work, and the entire property smelled like smoke
Stayed 1 night in Jan 2024

10/10 Excellent

david

Stayed 1 night in Jan 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Yoriko

Stayed 2 nights in Dec 2023

6/10 Okay

Laci

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Affordable pleasant place to stay.
Stayed 2 nights in Dec 2023

8/10 Good

Donna

Stayed 3 nights in Dec 2023

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Hollis

Stayed 1 night in Dec 2023

8/10 Good

Tiara

Travelled with partner
Liked: Cleanliness, staff & service
Very Very accommodating Inn. Great location literally near everything. Diner next door great breakfast/lunch options. Olde Mystic Village literally right across the street. The only thing i would say my toilet just didnt flush as first but once i used the shower it all of a sudden started working. I did call the front desk unfortunately the maintenance had gone home but the night front lady was very sweet and i couldnt even be mad. But overall great for a one night stay, maybe two.
Stayed 1 night in Dec 2023

4/10 Poor

Todd

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold
The shower and tub area was all black mold
Stayed 1 night in Dec 2023

4/10 Poor

magda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced for t he area. Room clean and comfortable.
Stayed 1 night in Dec 2023

6/10 Okay

Doreen

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across from Olde Mistick Village. Lots of shops and restaurants close by. Walking distance to Aquarium, Seaport, and Downtown Mystic. Staff was pleasant and efficient, room was clean, property is older, but well maintained.
Stayed 1 night in Nov 2023

6/10 Okay

Amie

Travelled with family
Liked: Staff & service
Hotel is dated
Stayed 2 nights in Nov 2023

8/10 Good

Sharie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was quiet, clean and comfortable. Location excellent. Diner next door was a real bonus. . I was disappointed that the pool closed at 8 pm but desk said it would be open again at 8 am. I was looking forward to early swim but pool never opened. There was no sign about hours. Morning desk person said she would find out what was going on but nothing happened to change the situation over the next hour.
Stayed 1 night in Nov 2023

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service
The location was good. The lobby was clean. Reception gentlemen was very nice and helpful. Room was serviceable. Smallish. Mold in bathroom tub. Mirror broken. Something had fallen off wall. Musty smell. Heat worked well.Not worth $181 for the night. We were in Room 211.
Stayed 1 night in Nov 2023

8/10 Good

Gina

Stayed 1 night in Nov 2023

10/10 Excellent

MARK, NORTH STONINGTON

Stayed 1 night in Nov 2023

6/10 Okay

Katherine K.

Travelled with partner
Disliked: Staff & service
The hotel location is excellent. There was no one at the front desk when we left and we could not reach anyone by phone for several hours. It was very frustrating. I had to contact the hotel by email to get a receipt.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shauna R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Susana

Travelled with family
Quiet and very friendly staff. Clean rooms and clean pool.
Stayed 1 night in Nov 2023

4/10 Poor

Chervonte, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Overpriced for what it was
Checkin/checkout was nice and easy. Service was good. Rooms were clean but a little tired. For example the bathroom light wouldn't stay on. Kids enjoyed the pool. Location was good for aquarium and village.
Stayed 1 night in Nov 2023

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Shawna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023