Ratings based on 85 verified reviews

4.0 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Quiet hotel with great location to walk to sites

Posted 4 Jan 2019 on Hotels
Great location can walk to palace and market. Hotel pool is great for relaxing. Rooms are large and comfortable. Staff are very helpful. New years gala was excellent.
Comment from Hotel Management
7 Apr 2019 by Southern Star Management, Hotel Management
Dear Guest, Greetings from Southern Star Mysore !! It was a pleasure to have you at Southern Star Mysore and we thank you for sharing such a wonderful review. Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I have shared your compliments with the team. Thank you once again for taking the time to write the review. We hope to have the pleasure of welcoming you back many more times. Warm regards, Ajay Bawa Front Office Manager Southern Star Mysore
3 out of 5
by a verified traveller

Posted 29 Dec 2018
Building is kept well and location is very good. Bed sheets & pillow covers were used when we first checked in. Had to call housekeeping & get new ones after a long journey. A phone rings loudly in the corridor day & night. Few among the staff understood English well.
Comment from Hotel Management
7 Apr 2019 by Southern Star Management, Hotel Management
Dear Guest, Greetings from Southern Star Mysore !! It was a pleasure to have you at Southern Star Mysore and we thank you for sharing such a wonderful review. Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I have shared your compliments with the team. Thank you once again for taking the time to write the review. We hope to have the pleasure of welcoming you back many more times. Warm regards, Ajay Bawa Front Office Manager Southern Star Mysore
3 out of 5
by a verified traveller

Check your bill before you pay it.

Posted 26 Dec 2018 on Hotels
Major check in and check out issues. It took about 30 minutes to check in at this hotel, and when we were checking out we were charged an extra $150USD for a buffet dinner and alcohol that was not ours. They refunded us, but only after watching them try to explain why the bill was correct when it wasn’t. Eventually they found that they charged someone else’s room expenses to our account. Additionally, someone else in our group was told their card would be charged upon checkout, only to find that they DID charge the card during the stay - and then tried to charge again upon check out. So, don’t trust the front desk people, they don’t know up from down. The bathrooms are dated and leaky. The shower head shoots water all over the ceiling, and water leaks out of the shower and all over the floor. The food was decent with the highlight being the excellent dining staff who would allow you to order if you missed the buffet window by a few minutes. The dining manager was especially kind and accommodating. The pool is large and the grounds are beautiful.
Comment from Hotel Management
7 Apr 2019 by Southern Star Management, Hotel Management
Dear Guest, Greetings from Southern Star Mysore !! It was a pleasure to have you at Southern Star Mysore and we thank you for sharing such a wonderful review. I am disappointed that we were unable to live up to your expectations and am very sorry for the inconvenience you faced. Given the areas of concerns. I assure you of my personal involvement in addressing each and every aspect of your feedback internally with the relevant department heads Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I have shared your compliments with the team. Thank you once again for taking the time to write the review. We hope to have the pleasure of welcoming you back many more times. Warm regards, Ajay Bawa Front Office Manager Southern Star Mysore
4 out of 5
by a verified traveller

Posted 26 Dec 2018
Beautiful property, service has to be on par with latest standards. For e.g. iron box / stand, hair dryer are provided only on request, while most hotels in that category have them by default.
Comment from Hotel Management
7 Apr 2019 by Southern Star Management, Hotel Management
Dear Guest, Greetings from Southern Star Mysore !! It was a pleasure to have you at Southern Star Mysore and we thank you for sharing such a wonderful review. Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I have shared your compliments with the team. Thank you once again for taking the time to write the review. We hope to have the pleasure of welcoming you back many more times. Warm regards, Ajay Bawa Front Office Manager Southern Star Mysore
5 out of 5
by a verified traveller from Chennai

Posted 9 Dec 2018
Very friendly and helpful staff. Hotel ambience is excellent.
Comment from Hotel Management
7 Apr 2019 by Southern Star Management, Hotel Management
Dear Guest, Greetings from Southern Star Mysore !! It was a pleasure to have you at Southern Star Mysore and we thank you for sharing such a wonderful review. Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I have shared your compliments with the team. Thank you once again for taking the time to write the review. We hope to have the pleasure of welcoming you back many more times. Warm regards, Ajay Bawa Front Office Manager Southern Star Mysore
4 out of 5
by a verified traveller from Seattle

Posted 30 Nov 2018 on Orbitz
Awesome garden and location.. the sheets and towels could be a little cleaner
Comment from Hotel Management
7 Apr 2019 by Southern Star Management, Hotel Management
Dear Guest, Greetings from Southern Star Mysore !! It was a pleasure to have you at Southern Star Mysore and we thank you for sharing such a wonderful review. Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I have shared your compliments with the team. Thank you once again for taking the time to write the review. We hope to have the pleasure of welcoming you back many more times. Warm regards, Ajay Bawa Front Office Manager Southern Star Mysore
5 out of 5
by a verified traveller from New York, NY

Posted 28 Oct 2018
Wonderful hotel! Great rooms and lovely staff. Cant recommend it more!
Comment from Hotel Management
7 Apr 2019 by Southern Star Management, Hotel Management
Dear Guest, Greetings from Southern Star Mysore !! It was a pleasure to have you at Southern Star Mysore and we thank you for sharing such a wonderful review. Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I have shared your compliments with the team. Thank you once again for taking the time to write the review. We hope to have the pleasure of welcoming you back many more times. Warm regards, Ajay Bawa Front Office Manager Southern Star Mysore
5 out of 5
by a verified traveller

Mysore Dasara Trip

Posted 16 Oct 2018 on Hotels
It is a fantastic place. Rooms were superb and the service was excellent. Kavya at the reception was super and helpful. Other personnel at the hotel who were very good and resourceful were Ravi,Syed,Gundappa and Revanna. Manger at the buffett was very hard working. Over all we very much enjoyed our stay
Comment from Hotel Management
22 Oct 2018 by Bidya Sagar Boruah , Hotel Management
Dear Guest, Greetings from Southern star Mysore! I really appreciate the feedback you have given about your stay experience with us. Thank you so much for your positive comments mentioning personalised detailed about our restaurant, staff, Hospitality, poolside, and most importantly our service. The Southern star Mysore experience is all about people working together to create beautiful memories for all our guests and I am delighted to note that we were able to serve you well. Many thanks for taking the time to recommend Southern star with the Tripadvisor community and we look forward to welcoming you many more times. Warm regards, Bidya Sagar Boruah Unit Head & Cluster Revenue Manager. Southern star Hotels
5 out of 5
by a verified traveller

excellent

Posted 26 Sep 2018 on Hotels
excellent service.staff very helpful and courtious .central location.hotel amenities good
Comment from Hotel Management
3 Oct 2018 by Southern Star Management, Hotel Management
Dear Guest, We are greatly delighted to have received such an appreciative review about your stay with us. It is compliments like these that bring in a great surge of motivation for the entire team and encourages them to put in even more efforts at what we do tirelessly every day to make our guests happy. We await your return with great enthusiasm and hope to be able to serve you yet again so that we can help you make some more fond memories here with us.. Regards / Southern Star Management
3 out of 5
by a verified traveller

Posted 8 Aug 2018 on Hotels
The lobby & outdoor ambience superb. The rooms however had strong cigarette smoke lingering
Comment from Hotel Management
14 Aug 2018 by Southern Star , Hotel Management
Dear Guest, Thank you for taking out time to share your valuable feedback with us. We sincerely apologize for the inconvenience caused to you. We assure you we are diligently making efforts to enhance our product and service for our guests. We hope this isolate incident should not change your impression about our hotel. On behalf of our entire team we thank you for your business and we hope to see you again when your travel brings you back to Mysore.. Regards / Southern Star Management