Ratings based on 148 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from South Carolina

Compact

Posted 18-Sep-2017
The room is compact, closet and bathroom to small. There was no staff in the breakfast area, the fruit was over ripe each day I was there. The coffee was hot and fresh.
Comment from Hotel Management
19-Sep-2017 by Hotel General Manager, Hotel Management
Dear Judith, Thank you for being our guest during your recent visit to the Myrtle Beach, SC area. While I'm glad to hear that you enjoyed our coffee, I do offer my sincere apologies for the fact that there were several other things about your stay at our hotel that you were not so pleased with. I'm sorry for the discomforts that you felt while you were our guest and I am glad that you've taken the time to bring your remarks to our attention. I hope we'll be able to offer you a different room type, perhaps one of our suites, during your next visit, and I will address your other remarks with our on-site staff and design teams at once. We'd certainly love to have the opportunity to welcome you here again in the future and hope to earn a full 5-star rating from you following your next stay here. Regards, Shelly Patel
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel. Staff was very nice.

Posted 23-Aug-2017
Hotel is older but the rooms were clean. Close enough to the ocean but far away from ocean traffic. Right next to them outlets.
Comment from Hotel Management
29-Aug-2017 by Hotel General Manager, Hotel Management
Dear Valued Guest, It was our pleasure to offer you superb service and a convenient place to stay during your recent visit to the Myrtle Beach area. We have just begun the process of renovating our hotel and we hope that you'll be very pleased with the finished product that we are currently working toward! Our team members would love to have the opportunity to welcome you here again during your next visit to this area, and we hope to earn a full 5-star rating from you after your next stay at our hotel. Regards, Shelly Patel
2 out of 5
by A verified traveller from South Carolina

Sleeping in and ashtray!!

Posted 20-Jul-2017
The room smelled like cigarette smoke!!! The housekeeper apparently smoked the entire time they cleaned our room. I was very frustrated to have to pack up and move to another room. Will NOT stay there again!
Comment from Hotel Management
26-Jul-2017 by Hotel General Manager, Hotel Management
Dear Brian, I am deeply sorry to hear that your stay here got off to such a negative start. We do not permit our housekeepers or any other staff members to smoke within our building, but we do have guests who occasionally choose to violate our non-smoking policies and, unfortunately, this scent is easily passed from room to room within the building. I sincerely apologize for the discomforts and inconveniences that this issue caused for you upon your initial arrival here, and hope that the remainder of your time at our hotel was pleasant. We'd certainly love to be able to welcome you back here during one of your future trips to the area. It would be our pleasure to work to ensure that your next visit is absolutely superb. Regards, Jay Patel
3 out of 5
by A verified traveller from Myrtle Beach

Not impressed but location location location

Posted 19-Jul-2017
I expected the room to be bigger but was disappointed. Decent place to stay though location is great. I guess that's what I paid for.
Comment from Hotel Management
26-Jul-2017 by Hotel General Manager, Hotel Management
Dear James, Thank you for reaching out to us following your recent visit to our hotel. I am delighted to hear that our property's location was an asset to your travels. I sincerely apologize, though, for the fact that the size of your room did not meet with your needs. We have a number of different room type options available and I hope that you'll allow us to offer you one of those during your next visit here. Your absolute satisfaction is important to us and we hope to earn a full 5-star rating from you following your next stay. Regards, Jay Patel
1 out of 5
by A verified traveller

Terrible hotel in Myrtle Beach

Posted 01-Jul-2017
Room was not cleaned two out of the five days we stayed there. Staff knocking on our door when we had the do not disturb sign out. Staff was rude and and unhelpful. Would never go back.
Comment from Hotel Management
05-Jul-2017 by Hotel General Manager, Hotel Management
Dear BB, I am deeply sorry to hear that you were completely dissatisfied with your recent stay at our hotel. If you ever have a problem of any sort during a future visit here or to any other property, please let the on-site management team know about it so that we may work to correct the issue for you in a timely manner. I apologize for all of the problems that you encountered while you were our guest and I hope that you'll change your mind and give us another opportunity to welcome you here during your next visit to this part of SC. Regards, Jay Patel
4 out of 5
by sleep inn from myrtle beach

Great for a couple days or 1 night.

Posted 19-Jun-2017 on Hotels
comfortable and easy
Comment from Hotel Management
27-Jun-2017 by Hotel General Manager, Hotel Management
Dear Valued Guest, It was our pleasure to offer you a comfortable place to stay during your recent visit to the greater Myrtle Beach, SC area! Thank you for trusting our Sleep Inn & Suites to be your lodging provider during this trip. We're glad to know that you found our hotel to be a nice place to stay, and I hope that you'll let our team members know what we can do during your next visit to ensure that we earn a full 5-star rating. We're looking forward to having you as our guest again soon! Regards, Jay Patel General Manager
3 out of 5
by A verified traveller

Posted 17-Jun-2017 on Hotels
I forgot I don't like the sink area outside in the room. Beds are small, doubles not queen size. Shower only and no bath.
Comment from Hotel Management
27-Jun-2017 by Hotel General Manager, Hotel Management
Dear Valued Guest, Thank you for giving our hotel the opportunity to recently welcome you to Myrtle Beach, SC. We appreciate your feedback and hope that your time in our city was general pleasant. I am sorry to hear that our accommodations and facilities did not meet with your needs during your stay, and I hope that we'll be able to offer you another room type when you return to our property. Your complete satisfaction is important to us and we'd love to be able to earn a full 5-star rating following your next stay. Regards, Jay Patel General Manager
4 out of 5
by Sharon

Great stay!

Posted 02-May-2017 on Hotels
We had a fantastic stay! Will book this hotel again!!
Comment from Hotel Management
04-May-2017 by Hotel General Manager, Hotel Management
Dear Sharon, Thank you so much for the positive feedback that you've left for our hotel on this web site! We appreciate your remarks and are delighted to know that your stay here was so wonderful. The absolute satisfaction of our guests is our goal, though, and I do hope that you'll let us know what we can do to earn a full 5-star rating from you following your next stay here. Our team members are looking forward to welcoming you back for another great stay at our Sleep Inn & Suites hotel. Regards, Jay Patel General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Apr-2017
Cons: The continental breakfast was not well stocked. There was no coffee at 8:30. Very little cereal. It was disappointing. Especially the lack of coffee
Location: Next to outlet center and great restaurant selection
The staff was very nice. Rooms clean. Great location.
Comment from Hotel Management
23-Apr-2017 by Hotel General Manager, Hotel Management
Dear Valued Guest, Thank you for taking time out of your day to provide such detailed and specific feedback about your recent stay here. We are glad to hear that you had such pleasant interactions with our team members, and that you found your accommodations to be clean here. It's also great to know that our location made your travels convenient. I am sorry to hear that our breakfast bar was not properly stocked during your visit to our hotel, and I apologize for the inconveniences that this issue caused for you. I assure you that we will work hard to ensure that this problem never repeats itself, and I hope that you'll give us another chance to earn a full 5-star rating from you following your next stay here. Regards, Jay Patel
4 out of 5
by latonya

Posted 11-Apr-2017 on Hotels
The one night stay was good. Comfortable and safe. Had a vending machine issue and the service desk tried to help but was still unable to get my sprite. But everything else was good. No complaints
Comment from Hotel Management
23-Apr-2017 by Hotel General Manager, Hotel Management
Dear Latonya, Thank you for choosing to be our guest here at the Sleep Inn & Suites near Outlets during your recent trip to the Myrtle Beach, SC area. We loved having you here, though your time was limited during this visit. (I do hope that you were able to check out the adjacent Tanger Outlet Mall while you were here!) We appreciate all of your feedback and I hope that the issue you faced with our vending machine did not have too great of a negative impact upon your visit to our hotel. We are certainly looking forward to having you back here whenever your travels will allow for you to return to this area. We will work very hard to earn a full 5-star rating from you following your next stay here. Regards, Jay Patel General Manager