Seasonal outdoor pool

Reviews of Sleep Inn Near Outlets

2.5 out of 5
Sleep Inn Near Outlets
108 Waccamaw Pines Dr, Myrtle Beach, SC

Reviews

7.4

Good

Rating 10 - Excellent. 181 out of 618 reviews" "
Rating 8 - Good. 218 out of 618 reviews" "
Rating 6 - Okay. 98 out of 618 reviews" "
Rating 4 - Poor. 66 out of 618 reviews" "
Rating 2 - Terrible. 55 out of 618 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Aleasia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The refrigerator wasnt working and it had food left over from previous guest left in it. The refrigerator was nasty in the inside and i had to clean it. We couldn't get our room service on Saturday becauae there was no housekeeper available. I will never stay at this place again and it need to remodel asap.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicholle

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024

10/10 Excellent

pascual

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with family
Liked: Amenities
Good location to outlets
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service
The bed was amazing!
Stayed 2 nights in Mar 2024

8/10 Good

Myron

Liked: Cleanliness, staff & service, property conditions & facilities
Had eggs and sausage for breakfast. Friendly staff. Room was ok but good for the price
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My toilet was broken, smoke detector was broken and it was not a good experience.
Stayed 2 nights in Mar 2024

8/10 Good

Joshua

Stayed 2 nights in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024

2/10 Terrible

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
In terms of cleanliness the place was clean I’ll give them that. In regard to every other aspect I do not recommend staying here. Spend the extra money to stay in a room where you’ll actually be able to get sleep. I stayed for 3 days while in town visiting family all three nights did not get sleep the last night I got 1 hr of sleep with a 12 hour drive ahead of me because the people in the room next to me were up all hours of the night talking and yelling extremely loud. You’d think like other places this place would say something when people are being too loud in a room and others are trying to get rest, but upon complaining staff could care less. I even thought it was sketchy how I arrived to town quite early I called and asked if it would be at all possible to check in early I was told that was fine but there would be a $50 check in early fee. I’ve never in my life ever heard of this. It’s normally of the room is ready then you can check in and if it’s not then you don’t get to check in yet. Well upon my arrival the girl at the front desk said yeah it’s gonna be $50 for the check in early fee she took my debit card took $100 for the “incidentals” which was fine but I found it extremely strange that the $50 “check in early fee” was never charged. Seems like someone was trying to make a quick buck. She even seemed annoyed that I had booked my room through a third party because I used Expedia. I will NEVER stay here again. AVOID THIS PLACE AT ALL COSTS.
Stayed 3 nights in Feb 2024
Response from Hotel General Manager on 18 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear about the challenges you encountered during your visit, and we sincerely apologize for any inconvenience or discomfort you experienced.We take all guest feedback seriously, and we regret that we fell short of meeting your expectations in several areas. Rest assured, we will investigate the issues you mentioned regarding noise disturbances and the lack of responsiveness from our staff. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we apologize for any disruptions caused by noise from neighboring rooms.Regarding your experience with the early check-in request and the associated fee, we apologize for any confusion or inconvenience caused. Our policies are in place to ensure fairness and efficiency for all guests, and we regret if this was not effectively communicated to you. We will review our procedures to ensure consistency and transparency moving forward.Your feedback is invaluable to us, and we appreciate your candidness in sharing your experience. We understand your frustration and disappointment, and we sincerely apologize for not meeting your expectations.We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Thank you again for your feedback, and we wish you safe travels in the future.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Laticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Chad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great location for Tanger Outlet.
Across street from Tanger outlets. They used personal vehicles for barricade in parking lot so you had to enter and leave from one place. Overall room was filthy, smelled and was disappointing. Staff wasn't very helpful and not really interested in helping you. Wouldn't take much to bring this place back up but they are lacking care and pride in ownership.
Stayed 2 nights in Nov 2023
Response from Hotel General Manager on 28 Nov 2023
I want to sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is disheartening, and I want to assure you that your concerns are taken seriously.I'm sorry to hear about the cleanliness issues, the unpleasant odor, and the overall disappointment with your room. This is not the standard we aim to uphold, and we will address these matters immediately with our housekeeping and maintenance teams to ensure improvements are made.Furthermore, your comments about the staff's lack of helpfulness and engagement are concerning, and I will address this with our team to ensure that our guests receive the attention and assistance they deserve.We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Thank you for bringing these matters to our attention, and we apologize for any inconvenience you experienced.

8/10 Good

Jose

Stayed 1 night in Oct 2023

6/10 Okay

Jennifer

Nice staff but very noisy hotel. You can hear your neighbor talking and their tv. It literally sounds like they are in your room. I could hear their whole conversation.
Stayed 3 nights in Oct 2023
Response from Hotel General Manager on 23 Oct 2023
Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We appreciate your kind words about our staff.We apologize for the noise issues you experienced during your stay. We understand the importance of a peaceful environment for our guests, and it is regrettable that you were disturbed by noise from neighboring rooms. We will take your feedback into consideration and explore ways to minimize noise disturbances in the future.Your comments are valuable to us, and we hope you might consider giving us another opportunity to provide you with a more peaceful and enjoyable stay. If you decide to return, please feel free to reach out to us directly once you're here with any specific preferences or requests, and we will do our utmost to ensure your comfort and satisfaction.Thank you for your understanding and for sharing your concerns.

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DUMPSTER & TERRIBLE HOSTESS!!!! Stay Far away!
This hotel is TRASH, full of CRACKHEADS. Although it may be across the streets from the outlets, there are cleaner ones within a mile of this dump.
Stayed 5 nights in Oct 2023
Response from Hotel General Manager on 23 Oct 2023
We are genuinely sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is important to us, and we take your comments seriously as they help us identify areas for improvement.We understand that your stay did not meet your expectations, and we apologize for any inconvenience you experienced. Our commitment is to provide a comfortable and safe environment for all our guests, and we are dedicated to addressing any issues related to cleanliness and guest behavior promptly.We appreciate your feedback and will use it to make improvements in our services and guest experience. We hope that you may consider giving us another opportunity to provide you with a more enjoyable stay in the future. If you decide to return, please feel free to reach out to us directly with any specific requests or needs, and we will do our utmost to ensure your comfort and satisfaction.Thank you for sharing your concerns with us.

8/10 Good

Terranee

Liked: Staff & service
The property could be cleaner and updated, but it was okay for the price. I didn’t feel unsafe and the bed was comfortable
Stayed 1 night in Oct 2023
Response from Hotel General Manager on 14 Oct 2023
We appreciate your feedback about your recent stay at our property. We're glad to hear that you felt safe and found the bed comfortable during your visit.While we understand that there's room for improvement in terms of cleanliness and updates, we're pleased that you found the overall experience to be okay for the price. Your comments are valuable, and they will be taken into consideration as we work to enhance our accommodations in the future.We look forward to the opportunity to welcome you back and provide you with an even more satisfying experience on your next visit.

4/10 Poor

Nita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mrs. Disappointed
SleepInn price was good but overall experience was terrible. Checkin clerk must have had a bad day with no customer service experience. Walking down the hallway was a very bad smell. Room looked nice until it was time to use the restroom and go to bed. Toilet wouldn’t flush properly. Had to flush 6 times in order for everything to flush. Spoke with clerk from earlier and she stated it does that. I said not to flush for 6 times that’s ridiculous! Getting back to going to bed, it seemed like the people outside the room in the hall and the people next door was inside the room. There were no privacy at all! I will never ever sleep at a SleepInn!!!!!
Stayed 1 night in Oct 2023
Response from Hotel General Manager on 14 Oct 2023
We deeply regret the negative experience you had during your stay at our Sleep Inn. We apologize for the issues you encountered with the check-in clerk's service, the unpleasant smell in the hallway, the toilet's flushing problem, and the noise disturbances.Your feedback is invaluable to us, and we take these concerns seriously. It's clear that we fell short of providing you with a comfortable and pleasant stay, and for that, we sincerely apologize. We will address these issues with our team to ensure that such instances are not repeated in the future.We understand your frustration, and we hope you'll reconsider staying with Sleep Inn in the future or explore other accommodations that better meet your needs. Your understanding is greatly appreciated.

2/10 Terrible

Luisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t clean
Stayed 2 nights in Sep 2023
Response from Hotel General Manager on 14 Oct 2023
We apologize for the cleanliness issues you encountered in your room during your stay. Providing clean and well-maintained accommodations is essential, and it's clear that we fell short of meeting this standard during your visit.Your feedback is important to us, and we will address this issue with our housekeeping team to ensure that our rooms are maintained to the highest standards of cleanliness and hygiene. We appreciate your understanding, and we hope you'll consider staying with us again in the future, where we aim to provide you with a vastly improved experience.

8/10 Good

Steve

Stayed 1 night in Sep 2023

10/10 Excellent

Rhoshanna

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, nice staff!
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 17 Sept 2023
Thank you for taking the time to share your positive feedback about your recent stay at the Sleep Inn near Outlets in Myrtle Beach, SC. We are delighted to hear that you enjoyed your visit and found our rooms to be clean and our staff to be accommodating.Providing our guests with a comfortable and pleasant experience is our top priority, and it's great to know that we succeeded in doing so during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 Good

Michael

Stayed 6 nights in Aug 2023

6/10 Okay

Kayla

Stayed 2 nights in Aug 2023

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Stayed 1 night in Aug 2023

10/10 Excellent

Eugene

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Stayed 5 nights in Aug 2023

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service

2/10 Terrible

Kimberly

Stayed 1 night in Aug 2023

8/10 Good

Harland

Liked: Cleanliness, staff & service, property conditions & facilities
The location is not too far away from the beach and shops. The price is not too bad also.
Stayed 2 nights in Jul 2023
Response from Hotel General Manager on 17 Aug 2023
Thank you for taking the time to provide feedback about your recent stay at Sleep Inn near Outlets in Myrtle Beach. We appreciate your comments and your 4-star rating.We are glad to hear that you found our location to be convenient, with its proximity to the beach and shops. Providing easy access to popular attractions is important to us, and we're pleased that we met your expectations in this regard. Additionally, we're pleased that you found our pricing to be reasonable.We strive for excellence, and if there are any aspects that you believe could have contributed to a 5-star experience, please feel free to share your insights with us when you're next here. Your feedback helps us continuously improve our services and enhance our guests' experiences.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Claressa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Chand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Craig

Disliked: Staff & service
Kick us out because my son was using the business computer
Stayed 1 night in Jul 2023
Response from Hotel General Manager on 3 Aug 2023
We regret to address the unfortunate incident that occurred during your recent stay at our hotel. We extend our sincerest apologies for any inconvenience or distress caused during your visit.We take all guest feedback seriously, and it is essential for us to maintain a respectful and accommodating atmosphere for all our guests. We want to assure you that we are taking appropriate measures to address this matter with our staff to prevent similar incidents from occurring in the future. We genuinely value your patronage, and it is our sincere hope that you will grant us another opportunity to provide you with the exceptional service and experience you deserve.If you decide to return, we will make every effort to ensure that your stay is pleasant, hassle-free, and reflective of the warm hospitality we strive to offer to all our guests.Thank you for sharing your concerns with us.

2/10 Terrible

Georgina

Disliked: Staff & service, property conditions & facilities
The staff here is terribly rude and unwilling to help
Stayed 4 nights in Jul 2023
Response from Hotel General Manager on 3 Aug 2023
Thank you for taking the time to provide us with your feedback about your recent experience at our hotel. We deeply regret to learn that our staff's behavior did not meet the high standards of hospitality that we strive to maintain.Please accept our sincere apologies for any rudeness or lack of assistance you encountered during your stay. Our team is dedicated to providing attentive and courteous service to all our guests, and it is disheartening to hear that we fell short in this aspect.We take guest feedback very seriously, and we will conduct a thorough investigation into the matter to identify the specific areas where our staff's behavior was not up to par. We will then take the necessary steps to address and rectify these issues promptly.Please know that your experience is not indicative of the level of service we aim to provide, and we are committed to improving upon this. Our goal is to ensure that every guest feels valued, respected, and well-cared for throughout their stay.We hope you will consider giving us another opportunity to serve you in the future. If you decide to stay with us again, we will do everything possible to ensure that your experience is not only pleasant but exceeds your expectations.

8/10 Good

Brandon

Stayed 1 night in Jul 2023

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness
The room was very nice and beds were comfortable. Check in was a bit strange, it did not feel very welcoming. The person at the desk was polite but I was asked to leave a security deposit even though I am clearly not under 25 and they still have everything blocked off so you can not even reach the desk when asked to sign papers. No breakfast in the morning and the pool never opened before we had to check out. Overall, we had a good nights sleep but the amenities were lacking.
Response from Hotel General Manager on 3 Aug 2023
Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We truly value your input as it helps us identify areas where we can enhance the overall guest experience.We are pleased to hear that you found the room to be comfortable and enjoyed a good night's sleep. However, we sincerely apologize for the aspects of your stay that fell short of your expectations. Your comments regarding the check-in process, particularly the request for a security deposit, are duly noted, and we understand how it may have been an inconvenience for you, especially considering your age.We take your feedback about the blocked-off area at the front desk seriously, and we will certainly investigate this issue further to ensure our guests can access the necessary services without any hindrance.Additionally, we apologize for any inconvenience caused by the unavailability of breakfast and the delayed opening of the pool during your stay. Our team is committed to providing a full range of amenities to enhance your experience, and we regret that we were unable to deliver on this aspect during your visit.Your satisfaction is our priority, and we appreciate your understanding and patience with these shortcomings. Please be assured that your comments will be shared with our management team, and we will take the necessary steps to address these issues promptly.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that better reflects the high standards we aim to uphold.Thank you once again for your feedback, and we remain at your service should you need any further assistance.

6/10 Okay

Brian

Travelled with family
Looks like they tried to update the hotel but they went very cheap.
Stayed 1 night in Jul 2023
Response from Hotel General Manager on 3 Aug 2023
Thank you for sharing your valuable feedback with us regarding your recent stay at our hotel. We greatly appreciate your honesty and take your comments seriously as they help us in our ongoing efforts to improve our services and amenities.We regret to learn that your experience did not meet your expectations, particularly in regards to the updates made to the hotel. Our aim is always to provide a comfortable and enjoyable stay for our guests, and we understand the importance of maintaining high standards in all aspects of our property.Your specific comments regarding the updates are concerning to us, and we assure you that we will carefully review our recent renovations to identify any areas where improvements can be made. Our guests' comfort and satisfaction are of the utmost importance to us, and we will take the necessary steps to address any issues accordingly.We value your patronage and thank you for bringing your concerns to our attention. If you would be open to sharing more specific details with us during your next stay about the areas you feel could be improved, we would be grateful for the opportunity to better understand your perspective and work towards rectifying the situation.Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future, providing you with the superior experience that we strive to deliver to all our guests.

8/10 Good

Elijah

Travelled with family
Liked: Cleanliness
Everything was close and walking distance.
Stayed 5 nights in Jul 2023
Response from Hotel General Manager on 3 Aug 2023
Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We sincerely appreciate your kind words and are delighted to learn that you found our location to be convenient and easily accessible.As a hospitality establishment, we strive to provide our guests with an exceptional experience, and it is always gratifying to know that we have succeeded in meeting your expectations. Our strategic location indeed allows for easy access to various attractions, dining options, and other points of interest, enabling our guests to make the most of their time in the area.We take pride in offering a comfortable and accessible setting for our guests, and your positive review serves as encouragement for our team to continue delivering outstanding service.Once again, thank you for choosing our hotel for your accommodation needs. If your travels bring you back to the area, we would be more than delighted to welcome you back for another memorable stay.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay for potential travelers.
Stayed 7 nights in Jul 2023
Response from Hotel General Manager on 3 Aug 2023
Thank you for taking the time to share your 5-star review of your recent stay at Sleep Inn near Outlets. We are thrilled to hear that you had a very enjoyable stay with us.Providing a comfortable and pleasant experience for our guests is our top priority, and we are delighted to know that we met your expectations. Your positive feedback is much appreciated, and it encourages and motivates us to continue delivering exceptional hospitality.If there is anything specific you particularly enjoyed or any suggestions you would like to share for further improvement, please feel free to let us know about it when you next arrive. Your input is valuable to us as we continually strive to enhance our services and guest experience.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

Deborah

Stayed 2 nights in Jul 2023

2/10 Terrible

Jennifer

Stayed 1 night in Jul 2023

6/10 Okay

Maria

Stayed 3 nights in Jun 2023

6/10 Okay

Janice

Stayed 2 nights in Jul 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Tyla

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There Expedia Site says nothing about an age requirement and it says that guests of any age at this property are considered adults and they refused to service us due to an age requirement. They told us we could come back with someone 21 and gave our room away before the night was over and they were sold out.
Stayed 2 nights in Jul 2023
Response from Hotel General Manager on 16 Jul 2023
Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience you experienced regarding the age requirement at our property.While we strive to provide accurate information on all booking platforms, we understand that there may have been a discrepancy between the information provided on the Expedia site and our property's specific policies. We apologize for any inconvenience caused by this discrepancy.We appreciate your feedback and will review our communication with third-party booking sites to ensure that accurate information is provided regarding any age requirements or policies. We apologize for any inconvenience caused by the room being given away, and we understand your frustration in this regard.We value your patronage and hope to have the opportunity to welcome you back in the future under more favorable circumstances.Thank you again for your feedback, and we apologize for any inconvenience caused during your stay.