Seasonal outdoor pool
Check availability

Reviews of River Oaks Resort

2.5 out of 5
River Oaks Resort
590 River Oaks Dr, Myrtle Beach, SC

Reviews

7.6

Good

Rating 10 - Excellent. 290 out of 836 reviews" "
Rating 8 - Good. 245 out of 836 reviews" "
Rating 6 - Okay. 152 out of 836 reviews" "
Rating 4 - Poor. 76 out of 836 reviews" "
Rating 2 - Terrible. 73 out of 836 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

6/10 Okay

Heather

Travelled with family and small children
Disliked: Cleanliness
The condo set up is nice. Our condo was covered in black hair, my son’s comforter had a white substance on it that looked suspicious and unwashed. The neighbors were doing drugs and it was blowing into our condos vent system. Some guy was asking my daughter weird questions at the pool. Security was horrible. People were inconsiderate of children being in the pool and smoking, doing drugs there, when none was allowed. The out door halls were full of trash and someone had a car hood on the 3rd floor?!?. This place is over priced compared to other condos in the area that have way more amenities.
Stayed 7 nights in Jul 2023

2/10 Terrible

iryna

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service is not professional, was looking more than 1 hours to find a building, finally the third times reach customer service the building number was provided incorrectly, inside the room the front door luck was missing, toilets out of order, room is very poor quality and doesn’t cost this money I paid. Don’t recommend anyone
Stayed 1 night in Jul 2023

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Villa was really nice. Master bedroom vent barely worked. Very little cold air came out of vent.
Stayed 2 nights in May 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting. We had a late check in so we had to stay 2 nighy but i demanded a refund the next day and we left. There is MOLD in the units dirty q tips and toilet paper on the floors. The dishwashers have dirty dishes that smelled like they hed been in there a month. Do not waste your money. Absolutly the worst place ever to stay. And to top it off i had to fight to get my money back. Absolutely the absolute worst place on the face of the earth. Also staff has nerve to say "well good luck finding a new place".....less then 5 min we had a new 2 bedroom ocean front room booked for cheaper then this nightmare. Stay away from this place at all cost.
Stayed 4 nights in Apr 2023

2/10 Terrible

WILLIAM

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

6/10 Okay

Michael Robert

Liked: Staff & service
Close to the pool.. Did not like the fact that the check in closed at 5:00 PM. Did not like that no maid service at all.
Stayed 14 nights in Aug 2022

2/10 Terrible

Arnett

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My family has rented condos at River Oaks fir several years. This has been the worst experience we have had. The unit was nicely decorated but it was not clean. One of the bedrooms had a horrible odor. We kept looking for a dead rodent because the room smelled so bad. There were spider webs everywhere. The patio area was disgusting. There was a nest of bugs and one dirty chair. The master bedroom had a broken bed that was propped up with a piece of cardboard. The second bathroom had a ceiling air vent that was barely hanging on the ceiling. The washer stopped working after one wash. And to top it off, in the second night we were locked out of the unit for two hours because the door code stopped working. We called every number we could find, only to get voice mail. We finally stopped a security guard driving in the parking lot. He called maintenance and they answered for him. The gentleman was rude and said he was only there for the owners and not renters. We finally find someone from beaches rentals to help reset the code when qe didn't even rent through beaches, yet we were expected to know to call them. Terrible experience.
Stayed 7 nights in Aug 2022

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort that needs better maids
My initial unit that i was assigned wasn't fit for human occupancy. It was filthy !!!! I went back to the office and let them know how gross it was and i wouldn't stay there. She called the super of the cleaning crew and was told it had been cleaned. I shared with her i didn't live in filth and i wouldn't there either. I was given a better unit that was much cleaner. It had a leaking toilet in one of the bathrooms and the screened patio had holes in the screens but was cleaner than the first unit. The cleaning crew definitely need to be retrained!!
Stayed 7 nights in Jul 2022

2/10 Terrible

Santana

Stayed 4 nights in Jul 2022

2/10 Terrible

Said

Disliked: Cleanliness
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches everywhere
Stayed 4 nights in Jul 2022

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor condition and Outdated in THE FAIRWAYS
Booked 2 room for a FAMILY vacation. The rooms were on two different sites. One room was in good condition. The other room had a decent working air condtioner and excellant washer and dryer but it was dirty with ants and roaches. I deserve to have the cleaning fee returned since I had to clean and disinfect the condo. One bed only had three wheels. The toliet was cracked and the plumbing sucked.
Peeling Paint
Unfinished walls
Cracked toliet
The wheel bed frame
Stayed 5 nights in Jul 2022

4/10 Poor

Rosita

Stayed 4 nights in Jul 2022

2/10 Terrible

Abdelhaq

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bad experience
The reception was Awful!!!!!!!No one knew what they were doing. And they sent us to the wrong and most disgusted place, and somebody’ suit cases were still in there. And after so many call, I finally got to talk to someone who could not help. So I had to look for a hotel the night and the rest of my vacation.
Stayed 4 nights in Jul 2022

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The condo was dirty. Had to clean the ceiling fan before putting on as dirt/dust was hanging off it. Carpet was stained and dirty. Had to keep shoes on. Expedia stated that hair dryer was included, was not, so had to buy one. Although picture showed pool was in back of condo, had to drive to one of the pools.
Stayed 7 nights in Jun 2022

2/10 Terrible

Nicholas Wilson

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
My boyfriend and me booked a room on Expedia for 5/27/22. After we paid for the room, it said we owed $19 at property. Check in states it was at 3:00 pm. We arrived around 2pm. We were told check in was at 4 and we were unable to complete paperwork and staff member was very rude. We came back at 3:30 pm. The staff member did allow us to complete paperwork. We were then told we owed an additional $60 and 100 deposit. When asked about the price we paid on expedited, they said expedited had hidden fees and did not pay them fully for the room. States we still owed their resort fees. We paid the amount owed. We were unable to get into the room until 7pm. When we got into the room, the smoke alarm was going off. The office stated there was nothing they could do but maintenance would check it out the next morning. I asked if they were fine with the fact that we paid more money then was supposed to, didn’t get into the room until 7pm, and now will be up all night listening to a smoke alarm going off. We ended up taking the smoke alarm off the wall and took battery out.
Stayed 1 night in May 2022

8/10 Good

Margaret, Coatesville

Stayed 4 nights in Jun 2022

2/10 Terrible

Keshia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Rhis place had roaches. Theycwere cleaned to par. Covers were rolled up from previous guest and just thrown in the closets. Stove abd refrigerator was not cleaned. Frease spots all over rhe stove and the refrigerator had sticky red sauce over it
Stayed 2 nights in May 2022

10/10 Excellent

james

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I was happy
Stayed 2 nights in May 2022

10/10 Excellent

Jeanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was huge!, and very white and clean. Also in a nice, quieter area but definitely made you feel comfortable and at ease. Price was great too!
Stayed 2 nights in Apr 2022

10/10 Excellent

sherris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bday trip
Everything was nice always a pleasure stay there.
Stayed 2 nights in May 2022

2/10 Terrible

Carla M

Stayed 1 night in May 2022
Response from Management on 27 May 2022
Thank you

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area because of convenience. The unit was nice but needs updating.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family Time
Unit was clean but definitely needed work Bathroom had some black mold between peeling wallpaper and shower It also needed painting. It could use more decor to make it a more welcoming place. Furniture was very comfortable Basically only slept there. Didn’t use stove or kitchen
Stayed 4 nights in May 2022
Response from Management on 27 May 2022
Thank you we will look into these concerns

2/10 Terrible

Kizzy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was horrible. Bug infested, dirty linens, and rude customer service. I had to request a refund due to the conditions of the property.
Stayed 2 nights in Apr 2022
Response from Management on 27 May 2022
Thank you we apologize that you had these issues

8/10 Good

LaTonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pull out couch was broke but we made it work.
Stayed 2 nights in Apr 2022
Response from Management on 27 May 2022
Thank you

10/10 Excellent

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Stayed 2 nights in Apr 2022
Response from Management on 27 May 2022
Thank you

2/10 Terrible

Christopher

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I never stayed at River Oaks. They switched me to barefoot resort and the place was old furniture
Stayed 3 nights in Apr 2022
Response from Management on 27 May 2022
thank you we apologize you had these issues

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery is absolutely beautiful
Stayed 2 nights in Apr 2022
Response from Management on 27 May 2022
Thanks

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Apr 2022
Response from Management on 27 May 2022
thank you

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was shocked
The hotel we stayed at was beautiful we did not expect to enjoy it that much that was our first time there and she loved it so we will definitely be coming back again for that special occasion
Stayed 3 nights in Apr 2022
Response from Management on 27 May 2022
Thank You

2/10 Terrible

Roderick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I requested handicap access because my husband couldn’t use stairs, when we finally got our room it was on the 3rd floor without elevators!
Stayed 3 nights in Apr 2022
Response from Management on 27 May 2022
Thanks

10/10 Excellent

Jere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, clean and safe.
Stayed 2 nights in Apr 2022

2/10 Terrible

Roderick

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

4/10 Poor

Bryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was terrible
Stayed 2 nights in Apr 2022

2/10 Terrible

Ivory

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room
Stayed 5 nights in Apr 2022

2/10 Terrible

Melissa

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
It was good
Stayed 4 nights in Apr 2022

10/10 Excellent

Lindsey Queen

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2022

8/10 Good

Rise

Stayed 2 nights in Apr 2022

6/10 Okay

Jerith

Stayed 3 nights in Mar 2022

10/10 Excellent

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

4/10 Poor

Dana

Disliked: Staff & service
Stayed 2 nights in Dec 2021

6/10 Okay

Lakeida

Travelled with family
Disliked: Property conditions & facilities
The furniture was old and most of it was broken (pull out couch couldn’t come out, chairs/coffee table had screws missing so me had to be careful not to fall. Batteries missing from the bedroom remotes and minimal pots to use. All of the TVs were small
Stayed 2 nights in Dec 2021

2/10 Terrible

Annette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to check in 12/17/21. Not being told your check in area is open just from 9a-5p. I came after hours and the address given did not have a unit number or any instructions where to go. In the middle of the night I had no where to sleep had to set up another reservation for the weekend. Ridiculous. And your reservations team also had no way to help me. I think this was a scam. And I would like my money back please
Stayed 2 nights in Dec 2021

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Oct 2021

6/10 Okay

quesha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

2/10 Terrible

April

Travelled with group
Disliked: Cleanliness, staff & service
Save your money, don't rent here....
I booked 4 rooms for a total of 16 people....16, spending right around $2000 for the weekend. Figuring when I booked 4 rooms they would be near each other. NOPE, we we weren't even in the same vicinity. Rooms were not ready at the same time, one room had a service dog staying and they put them on the 3rd floor....how inconvenient. Rooms were dirty, dirty towels in the linen closet on the floor, dirty steak knife in the kitchen sink, air conditioning that didn't work, 2 out of 3 pool passes didn't work. Definitely now worth almost $2000! We will NOT ever stay here again.
Stayed 2 nights in Sep 2021