Outdoor dining

Reviews of Ocean Reef Resort

3 out of 5
Ocean Reef Resort
7100 N. Ocean Blvd, Myrtle Beach, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 565 out of 1419 reviews" "
Rating 8 - Good. 458 out of 1419 reviews" "
Rating 6 - Okay. 193 out of 1419 reviews" "
Rating 4 - Poor. 112 out of 1419 reviews" "
Rating 2 - Terrible. 91 out of 1419 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

BRUCE Roy

Travelled with partner
Liked: Cleanliness
The hotel room was compfortable and clean when we arrived, had a good size fridge, micro wave and safe. However, we were there for 5 nights and even after we requested the garbage to be taken out and fresh towels on the second day it never was done. At check out I reviewed our bill and noticed a house keeping charge to our room DAILY, I was very disapointed that they charge for something they don't actually do till you leave.
Stayed 5 nights in Mar 2024
Response from Distribution Team on 25 Mar 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Good

Charlie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great hotel
Stayed 2 nights in Mar 2024
Response from Distribution Team on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Victorine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Employees were awesome!
Stayed 2 nights in Mar 2024
Response from Distribution Team on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Doris Jean, Parma

Liked: Cleanliness, property conditions & facilities
Enjoyed being there. The room was nice and clean. We had a problem with the door lock which they were quick to repair. We had to end up paying for breakfast because we had reserved the room though a third party. This was not communicated to us though the the third party.
Stayed 2 nights in Mar 2024
Response from Tarra on 21 Mar 2024
Thank you so much for taking the time to review the Ocean Reef, Doris. We are pleased to hear that you enjoyed your time with us. We apologize for the confusion regarding the breakfast. We only sell packages that include breakfast through our reservation department. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

Tyler, Richmond Hill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Great environment for the kids. Outside tiki splash pad not usable at this time. Will definitely consider buying a property or renting again.
Stayed 6 nights in Mar 2024
Response from JB Lydon on 14 Mar 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Okay

Charlene

Travelled with partner
Room was just ok but view was nice. Pics of the rooms online are a bit nicer than in person. Small but ok for two
Stayed 2 nights in Mar 2024
Response from JB Lydon on 10 Mar 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

2/10 Terrible

Anthony

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The pullout bed mattress was filthy! Red stained and fake finger nails in the bed... I was told since I booked thru a "3rd party" there wasn't anything they could do for me about switching my rooms, etc... I'm livid!! Please reach back out to me for pictures I'd like to share with y'all
Response from JB Lydon on 10 Mar 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We did replace the sofa bed mattress, had evening housekeeping clean for you and provide fresh sheets. We sincerely apologize for any inconveniences you experienced due to these issues. We hope that you will stay with us again.

4/10 Poor

Sarah

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
So. Pictures are deceiving. I have stayed at similar properties in the same area. I was not expecting a 5 star hotel because that’s not what I booked. However… I would NOT stay here again. The hotel itself is a maze, but once you figure out that the signs don’t actually point to the elevators and you find them yourself it’s not bad. The hotel itself is just falling apart. Theres water damaged ceilings with holes where they let the water out, one of the outlets in my room was falling out of the wall. I think the worst part is, the room wasn’t super clean when I got there, the carpet should’ve been vacuumed and the mirror in the bathroom was also dirty. I think the worst thing that I saw, which I didn’t see until my last night there, was the blood on the flat sheet on the bed. I was immediately grossed out, and was disgusted that I had slept there without noticing it. The overall cost for the stay wasn’t worth it. There are much better options available in the same area for similar pricing.
Response from JB Lydon on 7 Mar 2024
Thank you for providing a review regarding your recent stay at Ocean Reef Resort. I truly apologize for any inconveniences you encountered during your time here and assure you this was not a normal reflection of our resort or its operation. Guest satisfaction is our number one priority, I apologize that we fell short of exceeding your expectations. Please rest assured that your comments have been shared with the management team in an effort to improve our service. We truly value your business and regret not exceeding your expectations. Again thank you for your comments and letting us know about these issues so we can address them promptly.We hope that you will stay with us again.

10/10 Excellent

Pacha

Liked: Cleanliness, property conditions & facilities
It was a very nice place to stay and the staff was great
Stayed 2 nights in Mar 2024
Response from Distribution Team on 6 Mar 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Cole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great experience. I read plenty of reviews and maybe people would rather dwell on the negatives than the positives, but let’s be honest, when you’re at MB how much time are you spending in your room? Ocean front view was great, indoor pool area was great my kids enjoyed thoroughly! Only complaint I have about my room was the sliding glass door wasn’t very functional, esp for the kids. Overall great stay, easy parking this time of year, would visit again!!
Stayed 2 nights in Mar 2024
Response from Distribution Team on 4 Mar 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Monica

Stayed 3 nights in Feb 2024
Response from Distribution Team on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lester

Travelled with partner
Disliked: Cleanliness
The new owners suck Housekeeping did a poor job cleaning sticky film on bed table dirt on floor hairs and shower cigarette butts on balcony bathroom fixtures were not well maintained towel rack broken toilet paper holder barely holds toilet paper when we reported this to the manager he came up to inspect and argued with us blaming it on the desk girl she was the only one who was really helpful she gave us a free breakfast we have been to Ocean Reef many many times and this is the worst we ever seen very very dissatisfied
Stayed 2 nights in Mar 2024
Response from JB Lydon on 3 Mar 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We sincerely apologize for any inconveniences you experienced due to these issues. We hope that you will stay with us again.

10/10 Excellent

Christie

Stayed 4 nights in Feb 2024
Response from Tarra on 21 Mar 2024
Thank you for taking the time to rate the Ocean Reef, Christie. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Sheena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from JB Lydon on 28 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Okay

Joshua

Stayed 1 night in Feb 2024
Response from Distribution Team on 20 Mar 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 Terrible

Marshall

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My 7 year old stepped one foot into the pool after being excited all day long to step on something so sharp his foot got cut open, immediately ending our time at the pool. Now we get to plan for a doctor trip to make sure he won’t end up with an infection: when I told the front desk - I was given 2 standard bandaids for an actively bleeding wound and that was it. Absolutely will not be back solely because of how this has been handled this far. What was supposed to be a good time ended in misery for our child with nothing said about it, nothing done - no one checked the pool area after I mentioned that there is a sharp object that sliced open a foot. Been here before but won’t be back with how this was handled.
Stayed 1 night in Feb 2024
Response from JB Lydon on 25 Feb 2024
Thank you for your review and feedback! We are sorry to hear that you had had some issues and we will resolve them immediately! The pool was inspected and no foreign objects were found in the pool. We hope that you will stay with us again!

8/10 Good

Porsha

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JB Lydon on 25 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

4/10 Poor

Lisa

Travelled with family
Would not stay again.
Stayed 3 nights in Feb 2024
Response from Tarra on 22 Feb 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We sincerely apologize for any inconvenience you experienced due to these issues.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Hugh C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Multiple hot tubs. Easy access to the beach. Our room was right above dumpster and laundry facility so it was noisy until about 1 am each day.
Stayed 3 nights in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Derek

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
It was a good place to stay minus the one dead bug on the floor, damaged spots in the ceiling, missing glass (was supposed to be a total of 8 like the others), and one cracked wine glass from whoever stayed there before. Would stay there again. Indoor pool was cool, didn’t get a chance to go to the outdoor one, and my children didn’t get a chance to go to the miniature water park due to the weather and it being closed off because I saw no one else’s children out there. Breakfast was high, but that’s expected being at the beach.
Stayed 3 nights in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is one of the most beautiful place to relax
Stayed 1 night in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was parking is tight around resort. Ended up parking top floor of their parking deck
Stayed 2 nights in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness
The poperty was older but clean. It could use an update. The biggest downside no hot water during my visit.
Stayed 2 nights in Feb 2024
Response from JB Lydon on 19 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us even though you had some issues and we will resolve them immediately! We hope that you will stay with us again!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful stay. Great beds. Nice ocean view.
Stayed 3 nights in Feb 2024
Response from JB Lydon on 19 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Cheryl

Stayed 2 nights in Feb 2024
Response from Distribution Team on 20 Mar 2024
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's ok
Response from Tarra on 12 Feb 2024
Thank you so much for taking the time to review the Ocean Reef, Mike. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

April

Stayed 1 night in Feb 2024
Response from Tarra on 21 Mar 2024
Thank you for taking the time to rate the Ocean Reef, April. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking down the street in the cold was not enjoyable.
Stayed 2 nights in Feb 2024
Response from JB Lydon on 11 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us even though you had some issues and we will resolve them immediately! We hope that you will stay with us again!

10/10 Excellent

Patricia Denise

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the atmosphere! Everyone was very friendly and attentive to everything.
Stayed 1 night in Jan 2024
Response from Tarra on 7 Feb 2024
Thank you so much for taking the time to review the Ocean Reef, Patricia. We are pleased to hear that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pools for the children
Stayed 2 nights in Feb 2024
Response from Tarra on 5 Feb 2024
Thank you so much for taking the time to review the Ocean Reef, Michael. We are pleased to hear that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness
Love the area ,we stay with balcony nice view
Stayed 2 nights in Feb 2024
Response from Tarra on 5 Feb 2024
Thank you so much for taking the time to review the Ocean Reef, Maria. We are pleased to hear that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Dixie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful clean and great beds
Stayed 1 night in Jan 2024
Response from Tarra on 5 Feb 2024
Thank you so much for taking the time to review the Ocean Reef, Dixie. We are pleased to hear that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

SRIKRISHNAN

Awesome
Stayed 1 night in Jan 2024
Response from JB Lydon on 1 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

mary ann

Deck clerk was very nice. Breakfast was excellent. Enjoyed in door pool
Stayed 1 night in Jan 2024
Response from JB Lydon on 1 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Glen

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful convenient to shopping, quite surroundings, Excellent off season prices
Stayed 7 nights in Jan 2024
Response from Tarra on 25 Jan 2024
Thank you so much for taking the time to review the Ocean Reef, Glen. We are pleased to hear that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

Kenneth, Cincinnati

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed ourselves to the fullest and will recommend it to our friends and family and will definitely return to stay on our future trips.
Stayed 2 nights in Jan 2024
Response from Tarra on 25 Jan 2024
Thank you so much for taking the time to review the Ocean Reef, Kenneth. We are pleased to hear that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Roseanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tarra on 23 Jan 2024
Thank you for taking the time to rate the Ocean Reef, Roseanne. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Tracy

Stayed 3 nights in Dec 2023
Response from Manager on 1 Jan 2024
Dear Valued Guest,Thank you for completing the survey regarding your recent stay.Best Regards,LaToyua Long

8/10 Good

JT

Travelled with family
Liked: Cleanliness, property conditions & facilities
the resort was clean and the personal were friendly and quick to help. the food was good and dinning area clean. we enjoyed the stay.
Stayed 5 nights in Dec 2023
Response from Tarra on 28 Dec 2023
Thank you so much for taking the time to review the Ocean Reef, JT. We are pleased to hear that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

Cardell

Stayed 3 nights in Dec 2023
Response from Tarra on 17 Jan 2024
Thank you for taking the time to rate the Ocean Reef, Cardell. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

jay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the balcony, pool and hot tub. The outside property is clean and the staff was nice and welcoming
Stayed 2 nights in Dec 2023
Response from Tarra on 28 Dec 2023
Thank you so much for taking the time to review the Ocean Reef, Jay. We are pleased to hear that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Diogo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service and location
Stayed 1 night in Dec 2023
Response from Tarra on 22 Dec 2023
Thank you for taking the time to rate the Ocean Reef, Diogo. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

JAMES

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tarra on 21 Dec 2023
Thank you for taking the time to rate the Ocean Reef, James. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

Nahshon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from JB Lydon on 14 Dec 2023
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities
The view was great and the staff checked on you to see how your stay was going.
Stayed 1 night in Sep 2023
Response from JB Lydon on 14 Dec 2023
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

kenny

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JB Lydon on 14 Dec 2023
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Like the oceanfront view, the cleanness and the quietness
Stayed 2 nights in Nov 2023
Response from Distribution Team on 5 Dec 2023
Thanks for staying with us. We appreciate your positive feedback.

8/10 Good

Tracy

Travelled with family
Liked: Property conditions & facilities
They need to do some updating on the rooms and get better mattress
Stayed 3 nights in Nov 2023
Response from Distribution Team on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
As we checked out today, I told the front desk personnel, "What you have here at Ocean Reef is a little piece of Heaven for people on vacation and the breakfast buffet is the best!" We have been going to Ocean Reef Resort since 2018, and it has always been a good experience. We request an oceanfront room where we can sit on the balcony and enjoy the ocean view. We usually sleep with the balcony sliding glass doors open to hear the soothing sounds of the ocean as we sleep.
Stayed 4 nights in Nov 2023
Response from Distribution Team on 28 Nov 2023
Thanks for staying with us. We appreciate your positive feedback.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Area was quiet. Easily accessible by car. Great beach, nice views. Good price.
Stayed 3 nights in Nov 2023
Response from Distribution Team on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback.