Search Hotels Near Muthuraja Wela, Uswetakeiyawa

"Mixed experience. The room was a good size, the pool area was pleasant and never felt overcrowded, and the gym was modern and well equipped. Breakfast also offered a wide choice, and staff throughout the hotel were generally polite and welcoming. What let it down was the overall standard of service. Check-in felt unpolished and slightly disjointed — we weren’t given basic practical information such as breakfast times, where breakfast was served, or the opening hours for the pool and gym. The breakfast room was very busy and we had to find a table ourselves, which felt out of step with what you would expect from a hotel at this level. The bedroom itself had a noticeable stale smell that was difficult to shift given the windows cannot be opened. We also experienced intermittent issues with the Wi-Fi, which was frustrating. So overall, disappointing, particularly compared to other Shangri-la hotels. What I would say was that we provided this feeeback directly to the hotel and the GM personally acknowledged the issues which was appreciated from a customer service perspective. "

"Great staff ! Place needs some updating "

"The hotel stay was disappointing because the actual rooms and facilities did not match the photos shown on the website. The pictures made the place look much better than it really is. However, the staff were polite and helpful during the stay. Overall, the service was okay, but the hotel should update the photos on the site to reflect the real condition."