Staff was responsive, pleasant, and helpful. Pool was quite cold, but my kids enjoyed it. One of the beds had a stray hair in the sheets, prompting us to replace all the beddings with fresh ones, which the manager was happy to provide. Breakfast was delicious and had good variety. The room doors slam shut pretty loudly so we were disrupted from time to time by others on our floor who did not take care to close the doors gently. Overall it was a pleasant stay with no serious issues, and it was a good value for what we got.