Ratings based on 248 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean, comfortable, convenient

Posted 19-Aug-2017
The facility and rooms were clean and comfortable. Staff was friendly and accommodating. Breakfast was included and had a nice selection of items, including healthy options. Location was convenient to shopping, beaches, michigan adventure theme park.
5 out of 5
Recommended
for Everyone
by A verified traveller from Enon, Ohio

Nice hotel!

Posted 17-Aug-2017
We stayed at this Hampton Inn for two nights. The staff was friendly, the hotel was clean and appeared to be updated. The continental breakfast was good. Slightly pricey, but seemed like they all were in Muskegon. Close to shopping and restaurants. Very close to Grand Haven. We enjoyed our stay and would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

5 day visitf

Posted 19-Jul-2017
Pros: Nice sized room, very helpful staff. An all day (maybe 24 hour) self serve coffee bar in the lobby, good breakfast and a nice facility.
Cons: Get the computer IT person to get things working in a prompt efficient manner.
Location: 15 minutes from downtown Muskegon same from the beach.
We enjoyed our stay. The two downsides were the traffic noise from the US-31 freeway beside the hotel and the fact that their computer system malfunctioned for a couple of days and we were not able to print our boarding passes for Delta Airlines when we were leaving. The rooms were clean the linens and towels abundant and great quality. Good housekeeping for the 5 days we were there. A good breakfast in the morning and the breakfast room was well attended by helpful people. We plan to go back there when we are back in Muskegon,.
Comment from Hotel Management
21-Jul-2017 by Shelby, Hotel Management
Thank you for taking the time to post a review about your recent stay with us here in Muskegon. We are pleased to hear you were able to enjoy your 5 night stay with us and that our staff was accommodating to all of your needs! We cant wait to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from IL

Nice hotel. Close to Mall

Posted 11-Jul-2017
Clean room, attentive staff, good continental breakfast. Close to mall and restaurants
Comment from Hotel Management
21-Jul-2017 by Management Team, Hotel Management
Thank you for your review! Come visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to shopping and restaurants

Posted 10-Jul-2017
Hotel pool was broke, but everything else was great. Good breakfast. Hotel was cheaper than Expedia, couldn't get the cheaper rate since I already booked it through Expedia.
Comment from Hotel Management
04-Aug-2017 by Stephanie, Hotel Management
We are sorry again about the pool....
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jun-2017
Hotel was wonderful to stay at. They were able to get us in checked early. Only reason I gave it 4 stars is the complentary breakfast. They didn't have enough tables. We ended up just sitting in the big chairs with no table. Food was decent but didn't stay stalked up on the waffle batter and yogurt. Overall staff was very friendly when we would run into someone. Pool and hot tub was nice. We had a standard room with king size bed. Everything was clean, bathroom was very nice and big for a hotel bathroom. Definitely will come back when visiting again
Comment from Hotel Management
18-Jun-2017 by Stephanie, Hotel Management
Thank you for staying with us. We are glad you enjoyed you time here. Sorry there was not enough tables. We so look forward to seeing you again.
4 out of 5
by Tracy

Charged more then I was supposed to be

Posted 23-May-2017 on Hotels
Only issue was that hotel.com gave me one price and charged me more.
Comment from Hotel Management
03-Jun-2017 by Stephanie, Hotel Management
I am sorry that happened to you please get time you what to stay please call the hotel and we will be more then happy to help you.
5 out of 5
by Melissa

Nice place to stay

Posted 23-May-2017 on Hotels
Nice hotel. Very comfortable. Great breakfast.
Comment from Hotel Management
03-Jun-2017 by Stephanie, Hotel Management
Thank you for staying with us we work very hard to make sure guest like you enjoy your stay. We look forward to you staying with us again.
4 out of 5
by Janine

Posted 22-May-2017 on Hotels
The stay was ok safe area. Hotel needs updating. Housekeeper was rude and did a poor job.
Comment from Hotel Management
03-Jun-2017 by Stephanie, Hotel Management
Sorry this happened to you, That is not how we like people to see us. We will address this issue. Thank you for letting us know. See you next time.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 22-May-2017 on Hotels