Ratings based on 270 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 06-Jan-2018
the staff was so helpful and positive all had smiles on there face
Comment from Hotel Management
15-Jan-2018 by Laura Phillips, General Manager, Hotel Management
Thank you so much for choosing the Hampton Muskegon on your recent trip to the area. We are so glad you enjoyed your stay with us and the staff was helpful. We look forward to your next visit to Muskegon.
5 out of 5
by David

Posted 20-Dec-2017 on Hotels
Comment from Hotel Management
03-Jan-2018
Good Afternoon Thank you so much for choosing the Hampton Inn Muskegon. We are glad you enjoyed your stay with us and look forward to your next visit to the area. Thank you again Laura Phillips General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Watervliet, MI

Posted 11-Dec-2017 on Orbitz
The customer service at this hotel is great, the staff goes above and beyond to make your stay comfortable!
Comment from Hotel Management
03-Jan-2018 by Laura, Hotel Management
Good Afteroon Thank you for completing a survey regarding your recent stay with us in Muskegon. We are happy to hear that you enjoyed your stay as well as the staff. we do hope that we will see you again in the near future. Laura Phillips General Manager
4 out of 5
by Rachel

Posted 13-Nov-2017 on Hotels
Great staff, great location, clean. I thought the room I booked was larger from online pictures, not sure if picture was wrong, but very enjoyable stay. Great breakfast and it is served until 10, always a plus.
Comment from Hotel Management
16-Nov-2017 by Stephanie, Hotel Management
Thank you so very much for staying with us. We are glad you enjoyed you time here. Please the next time you have any question about the room you booked please ask we could have looked into it for you. Please let us know if there is anything us we can do for you. Thank you again.
5 out of 5
by Dr. Diana

Room review

Posted 24-Oct-2017 on Hotels
Check in was quick and easy, same for check out. Staff polite and efficient. Room clean and comfortable. Bath tub needed to be replaced. Chipped, chalking was bad and mold around edges.
Comment from Hotel Management
04-Nov-2017 by Stephanie, Hotel Management
Thank you for staying with us. We are working on getting the tubs fixed as well. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Short night after wedding but fun morning in pool

Posted 19-Oct-2017
Good stay hot tub was not working disappointed but not bad place to stay
Comment from Hotel Management
04-Nov-2017 by Stephanie, Hotel Management
Thank you for staying with us, Sorry about your hot tub not working fully. We hope to see you again
4 out of 5
Recommended
for Everyone
by A verified traveller from Macomb, Michigan

Nice hotel close to restaurants and shopping.

Posted 13-Oct-2017
Nice location to explore the west coast of Michigan. Easy access to freeways. Clean and comfortable rooms. Nice breakfast.
Comment from Hotel Management
04-Nov-2017 by Stephanie, Hotel Management
Thank you for staying with us, it is such a nice area so much to do... We hope to see you again so time! I will make sure to let Kim know you enjoyed her Breakfast.
4 out of 5
by A verified traveller

Posted 10-Oct-2017 on Hotels
Comment from Hotel Management
04-Nov-2017 by Stephanie, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveller from SE Michigan

Posted 06-Oct-2017
Cons: Jets in hot tub were not working but parts were on order.
The desk staff at check out and during our stay was outstanding!!! Breakfast was wonderful!!
Comment from Hotel Management
04-Nov-2017 by Stephanie, Hotel Management
Sorry about out Jets not working in the hot tub, And thank you about your kind works about our staff and Breakfast. I will make sure everyone knows.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 26-Sep-2017
Pros: I love the breakfast. I love the gluten free options (cereal), as usually hotels are all bread and eggs. I appreciate the diversity. Very Fresh!
Cons: Maybe the rooms need to be updated? Checking mattresses as some are getting old. Cleaning carpets (shampoo). Hair in bathtub was disconcerting.
Location: Beach is not far, Muskegon or Grand Haven about 10 minutes away.
I have stayed here at least once a month for about a year or more. It's a nice place, pleasant staff. The pool seems clean. Breakfast is great. The in room micro/fridge combo is wonderful, especially for those of us tired of eating out and on special diets. Generally pretty clean. The air conditioner is quieter than some. Location is next to stores, restaurants, and downtown muskegon is only about 10 minutes away. I always feel very safe here. Quiet hotel, can't hear through walls.
Comment from Hotel Management
04-Nov-2017 by Stephanie, Hotel Management
Thank you for staying with us, We hope to see you again.