Ratings based on 260 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Short night after wedding but fun morning in pool

Posted 19-Oct-2017
Good stay hot tub was not working disappointed but not bad place to stay
4 out of 5
Recommended
for Everyone
by A verified traveller from Macomb, Michigan

Nice hotel close to restaurants and shopping.

Posted 13-Oct-2017
Nice location to explore the west coast of Michigan. Easy access to freeways. Clean and comfortable rooms. Nice breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from SE Michigan

Posted 06-Oct-2017
Cons: Jets in hot tub were not working but parts were on order.
The desk staff at check out and during our stay was outstanding!!! Breakfast was wonderful!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 26-Sep-2017
Pros: I love the breakfast. I love the gluten free options (cereal), as usually hotels are all bread and eggs. I appreciate the diversity. Very Fresh!
Cons: Maybe the rooms need to be updated? Checking mattresses as some are getting old. Cleaning carpets (shampoo). Hair in bathtub was disconcerting.
Location: Beach is not far, Muskegon or Grand Haven about 10 minutes away.
I have stayed here at least once a month for about a year or more. It's a nice place, pleasant staff. The pool seems clean. Breakfast is great. The in room micro/fridge combo is wonderful, especially for those of us tired of eating out and on special diets. Generally pretty clean. The air conditioner is quieter than some. Location is next to stores, restaurants, and downtown muskegon is only about 10 minutes away. I always feel very safe here. Quiet hotel, can't hear through walls.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toledo

Posted 30-Aug-2017
Nice! Enjoyed our stay. Very clean and excellent personnel. Will definitely stay here in the future.
Comment from Hotel Management
06-Sep-2017 by Stephanie, Hotel Management
Thank you for your kind words are we look forward to seeing you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from Delton Mi

Very nice and clean hotel

Posted 28-Aug-2017
Every went very well, no problems at all. The hotel was clean and the staff was friendly
Comment from Hotel Management
06-Sep-2017 by Stephanie, Hotel Management
Thank you for staying with us. We hope you come and stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Clinton Township

Nice hotel just needs some updates

Posted 23-Aug-2017
Nice place to stay, friendly staff, and decent breakfast. We stayed in a jacuzzi suite as we were getting married on the beach. The shower and bath needs updating. The floor of the shower was peeling badly and the caulk needs replacing. Other than that it was very nice.
Comment from Hotel Management
06-Sep-2017 by Stephanie, Hotel Management
Congrats on your wedding. And we are working on trying to get that fixed. Sorry that we could not make everything perfect for you, we hope to see you again. Again congrats on your marriage!
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean, comfortable, convenient

Posted 19-Aug-2017
The facility and rooms were clean and comfortable. Staff was friendly and accommodating. Breakfast was included and had a nice selection of items, including healthy options. Location was convenient to shopping, beaches, michigan adventure theme park.
Comment from Hotel Management
06-Sep-2017 by Stephanie, Hotel Management
Thank you for staying with us, we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Enon, Ohio

Nice hotel!

Posted 17-Aug-2017
We stayed at this Hampton Inn for two nights. The staff was friendly, the hotel was clean and appeared to be updated. The continental breakfast was good. Slightly pricey, but seemed like they all were in Muskegon. Close to shopping and restaurants. Very close to Grand Haven. We enjoyed our stay and would definitely stay there again.
Comment from Hotel Management
06-Sep-2017 by Stephanie, Hotel Management
Christy, Thank you for staying here with us at the Hampton Inn-Muskegon. Our staff always want to make sure every guest is happy when they walk in the door until they walk out the door. we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

5 day visitf

Posted 19-Jul-2017
Pros: Nice sized room, very helpful staff. An all day (maybe 24 hour) self serve coffee bar in the lobby, good breakfast and a nice facility.
Cons: Get the computer IT person to get things working in a prompt efficient manner.
Location: 15 minutes from downtown Muskegon same from the beach.
We enjoyed our stay. The two downsides were the traffic noise from the US-31 freeway beside the hotel and the fact that their computer system malfunctioned for a couple of days and we were not able to print our boarding passes for Delta Airlines when we were leaving. The rooms were clean the linens and towels abundant and great quality. Good housekeeping for the 5 days we were there. A good breakfast in the morning and the breakfast room was well attended by helpful people. We plan to go back there when we are back in Muskegon,.
Comment from Hotel Management
21-Jul-2017 by Shelby, Hotel Management
Thank you for taking the time to post a review about your recent stay with us here in Muskegon. We are pleased to hear you were able to enjoy your 5 night stay with us and that our staff was accommodating to all of your needs! We cant wait to see you again soon!