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Reviews of Baymont by Wyndham Muskegon

2.5 out of 5
Baymont by Wyndham Muskegon
4677 South Harvey Street, I-96 and US 31, Muskegon, MI

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 1003 reviews" "
Rating 8 - Good. 365 out of 1003 reviews" "
Rating 6 - Okay. 163 out of 1003 reviews" "
Rating 4 - Poor. 92 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Tawnya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Great work
Stayed 1 night in Apr 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We hope that you choose to stay with us again in the future.

10/10 Excellent

Kalsie

Travelled with family
Liked: Cleanliness
The place was a good place for me and my family.
Stayed 3 nights in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again in the future.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and breakfast was great!
Stayed 2 nights in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again in the future.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so nice to get away for a little while and Baymont is the way to go, the rooms are affordable and always very clean. I love the pool and hot tub, I could relax in there forever. Definitely will be going back soon
Stayed 2 nights in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again in the future.

4/10 Poor

Trina

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for the review, we appreciate the feedback. We are sorry to hear that your stay with us was less than amicable.

6/10 Okay

Patrick

Travelled with family, Business traveller
Liked: Staff & service
Very limited breakfast
Stayed 1 night in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are sorry to hear that our breakfast selection was not up to your expectations, and we will be using this review to enact changes to our options.

2/10 Terrible

Trevor

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found a mouse hole in the room, the mice scurrying around woke us up at night. The cable never worked, luckily we had brought a Roku. The batteries in the tv remote were dead. Couldn’t bring any beverages with us into the pool area. The room was picked up, but it didn’t feel clean. The staff wern’t at the desk half the time I rang the bell and waited 5 minutes to check in, they didn’t answer their front desk phone either. The wall outlets in the room did not work, I went to plug in my phone charger and kids tablet chargers and they just fell right out. The double room was extremely cramped, aside from the bed, there was no room at all for the kids to play. If I had noticed the mouse hole earlier on in my stay I would have requested a new room. Will not be staying here ever again.
Stayed 2 nights in Feb 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are sad to hear that your stay was less than amicable. We will be using your review as a training tool to ensure that no future guests have a similar experience.

8/10 Good

Harmony

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good, staff was ok. Only suggestion I would give is if you state that a room holds 5 people then it shouldn’t be an issue to get more than two towels.
Stayed 1 night in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that you were unable to receive extra towels during your stay. During that time we were experiencing a shortage of said towels. This has since been alleviated. We hope that you choose to stay with us again for your future trips to the Muskegon area.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is very very basic but location close to restaurants where you can get better.
Stayed 2 nights in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are sorry to hear that our breakfast selection was not up to your standard, and we will be using this review as a training tool to ensure no future guests have a similar experience.

10/10 Excellent

Claudia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time I’ve stayed at a hotel with my husband and it was an amazing experience. We stayed in the King Suite with the jacuzzi bathtub and it was so amazing. Will definitely be coming back
Stayed 1 night in Mar 2024
Response from Chris Stevens General Manager on 25 Apr 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Muskegon area.

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and spacious. Staff was friendly and accommodating.
Stayed 1 night in Feb 2024

8/10 Good

Haley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty good and clean for the price you pay for it. pool and hot tub were very nice and relaxing. the breakfest is very average, nothing too impressive there.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. I would def recommend to others
Stayed 1 night in Feb 2024

6/10 Okay

Angela

Liked: Staff & service
Breakfast was ehh staff was nice jacuzzi works rooms are nice just had very dim lighting
Stayed 1 night in Feb 2024

10/10 Excellent

Jean, Grand Rapids

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and calm
Stayed 1 night in Jan 2024

6/10 Okay

Mary

Travelled with family
The shower/tub was old; we needed the service guy to get the tv working! Not great service!
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service was excellent there would always choose that as my number one hotel keep up the great work
Stayed 1 night in Jan 2024

8/10 Good

Nelson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breafast options limited, but sufficient. Showing some age, but no problems other than a non-working outlet
Stayed 3 nights in Jan 2024

10/10 Excellent

Luka C

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean
Stayed 1 night in Jan 2024

4/10 Poor

Savhanna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Shanequa

Stayed 2 nights in Jan 2024

8/10 Good

Jessika

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
AM Staff is rude. Ceiling is falling and paint is peeling. Some lights in the room don’t work.
Stayed 1 night in Jan 2024

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Jan 2024

8/10 Good

Adrianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kourteney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 20 nights in Dec 2023

10/10 Excellent

Kourteney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were friendly when checking in and housekeeping staff were also friendly and personable. Room was clean, one outlet had a broken faceplate but manager was quick to repair it. The beds were very firm/stiff and not comfortable at all. The rollaway bed had almost no cushion, so it felt like laying directly on springs. The free breakfast was very limited but would be okay for most guests. For the price of our stay, i wasnt exactly expecting top notch amenities but lack of good sleep options made for a less than desirable stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Miranda

Stayed 2 nights in Dec 2023

10/10 Excellent

Hatto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 1 night in Dec 2023

8/10 Good

Kim

Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff, particularly the Black male was wonderful!!!!!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff and Front Desk Professional are doing very good!!
Stayed 2 nights in Dec 2023

10/10 Excellent

DaLeon

8/10 Good

Tiara

Liked: Staff & service, property conditions & facilities, room comfort
My stay was good except for the dirty pillow case
My stay was good.. The service at the front desk was amazing.. He was very nice and friendly… The room was clean except for one of my pillow cases was dirty like it had makeup on.. but overall the stay was good..
Stayed 1 night in Dec 2023

4/10 Poor

Mattie

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
When you walk in, there is a musky smell inside the hallway, lingering into the rooms. Also I killed a big bug first thing in the bathroom. There were smaller ones crawling around. I couldn't rest all because of the circumstances. I already have a heart and breathing problem. We've been staying there for years but never again. I feel like I should have gotten a full refund.
Stayed 1 night in Dec 2023

8/10 Good

Brandon

Stayed 1 night in Dec 2023

4/10 Poor

Kathryn

Liked: Cleanliness
Disliked: Staff & service
.....
Stayed 1 night in Nov 2023

4/10 Poor

Kendra

Stayed 4 nights in Nov 2023

8/10 Good

Sarah

Stayed 2 nights in Nov 2023

8/10 Good

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place nice price
Stayed 1 night in Nov 2023

6/10 Okay

Leo

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023