Rooftop terrace

Reviews of Al Hail Waves Hotel Managed By Centara

3 out of 5
Al Hail Waves Hotel Managed By Centara
Plot No.9, Building No. 312, Way No. 65, Near Al Maha Pertol Pump, Al Hail N, Seeb, Muscat

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 64 reviews" "
Rating 8 - Good. 25 out of 64 reviews" "
Rating 6 - Okay. 14 out of 64 reviews" "
Rating 4 - Poor. 7 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Khayra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For this price, it’s spectacular. The low rating was for the musty and old gym equipment. Otherwise it gets the job done,
Stayed 1 night in Feb 2024

8/10 Good

colin

Stayed 21 nights in Dec 2023

10/10 Excellent

Unizat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dr Modar

Stayed 1 night in Nov 2023

8/10 Good

corey michael

Stayed 2 nights in Oct 2023

8/10 Good

Nasser

Stayed 1 night in Sep 2023

8/10 Good

Moulay Lahcene

Travelled with group
Liked: Cleanliness, room comfort
Stayed 10 nights in May 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Nadeem on 3 Aug 2019
Dear Valuable guest, Thank you very much for your rating. Thanks and regards,

10/10 Excellent

Jon

Fast check in, very helpful staff on the front desk. Room ready early, upgraded without asking. Lovely large room- bed was super comfy. Pool area was amazing Will definitely stay again
Stayed 1 night in Nov 2018
Response from yp on 21 Nov 2018
Dear Jon, Warm greetings and it was our genuine pleasure to welcome you to Eastin Residences Muscat. Thank you for your short and sweet compliments. It brings great inspiration to the team, knowing that we have given you a memorable experience. We are truly pleased to learn that you enjoyed the comforts of our guestrooms and facilities. We eagerly await the privilege to be at your service and welcome you again for another great moment at Eastin Residences Muscat. Graciously yours, Yaowanarth Phothiprom General Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice
Facility was very nice and staff was extremely hospitable and helpful. Room was nice and spacious. Breakfast was great. The only thing I’d change was the pillows. They were very full and firm. No complaints past that.
Stayed 3 nights in Oct 2018
Response from GM on 30 Oct 2018
Dear Kyle, Warm greeting from Eastin Residences Muscat. We are thrilled to read that you have loved your stay with us, and appreciate your taking time to highlight the service of our team. I am delighted to share your appreciations to the team how much they continued to make each and every experience a truly memorable one. We also thank you for your candid feedbacks regarding the pillow for which we are extremely grateful. We hope your future travels also take you to Oman as it would be a genuine pleasure to welcome you back at Eastin Residences Muscat. Yours sincerely, Yaowanarth Phothiprom, General Manager

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eastin Seeb
Overall pretty good experience and what you would expect for the price. I would like to add that the staff were exceptional throughout the stay. I would definitely use the hotel again.
Stayed 17 nights in Sep 2018
Response from GM on 18 Oct 2018
Dear Tristan, Thank you for choosing to stay at Eastin Residences Muscat. We appreciated your taking time to highlight the warm hospitality of our team; who committed to provide service from the heart coupled with thoughtful courtesy and sincerity. I am delighted to share with my team that they never failed to amaze and delight you during short stay with us. We look forward to welcoming you back for another great moment at Eastin Residences Muscat in the not too distant future. Sincerely yours, Yaowanarth Phothiprom

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Response from YP on 17 Apr 2018
Dear Anonymous, Warm greeting from Eastin Residences Muscat. We thankful for rating our performance of that we are extremely grateful. We hope your future travels also take you to Oman as it would be a genuine pleasure to welcome you back to Eastin Residences Muscat. Sincerely yours, Yaowanarth Phothiprom, General Manager

10/10 Excellent

Esther m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the breakfast friendly staff very convenience location nice view to ocean.
Response from YP on 5 Mar 2018
Dear Esther m, Warm greeting and thank you for staying at Eastin Residences Muscat. We appreciated your taking time to highlight the warm hospitality of our team. The staffs were pleased to know your acknowledgment of their prompt service. Likewise, our Chefs were glad to note that you fully enjoyed the lavish breakfast at Four Corners Restaurant. We are delighted that you have also enjoyed the natural beauty of the Gulf of Oman from our hotel. We hope your future travels also take you to Oman as we look forward to welcoming you back for another great moment at Eastin Residences Muscat. Sincerely yours, Yaowanarth Phothiprom, General Manager

4/10 Poor

mh, oman

Disliked: Property conditions & facilities, room comfort
Bad Pool was not available bad design of room
*Pool was not working Staff didn't tell me while check in Then I found label telling the pool in maintenance I asked and they told me it will be ready morning but nothing happened *The hotel is not directly on beach *Sea view room had very bad design and narrow
Stayed 1 night in Aug 2017
Response from GM on 8 Oct 2017
Dear MH, Warm Greetings from Eastin Residences Muscat. I deeply regret to learn that our team was not able to completely delight you during your stay. Please accept my sincere apologies for the inconvenience caused. And indeed, we thankful for your feedback of which we are extremely grateful. I would like to end by stating we hope that you have the opportunity to visit us again in the not too distant future, as we would be delighted to welcome you back. Yours sincerely, Yaowanarth Phothiprom, General Manager

6/10 Okay

bashir

Liked: Cleanliness, staff & service
close to airport hotel
we had no problem check in late at night it was hard to find this hotel from the highway, especially at night breakfast was good . hotels in general are not cheap in muscat. this was a 3 star hotel

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My staying was good but hotel location not good Rooms design is not good

4/10 Poor

Amit, UAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place I would come back
This is no way a 4 star hotel as claimed. The neighbourhood is almost barren and very difficult to get a cab. The hotel facilities are minimal where the breakfast was also not bufffet due to low occupancy!! The cleanliness looked compromised.

6/10 Okay

Verified traveller

Disliked: Room comfort
No
Budget hotel

8/10 Good

Verified traveller

Isolation
Good for escaping city rat race

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
it was qiute place very freindly staff.

8/10 Good

Joseph, Dubai

Liked: Cleanliness, property conditions & facilities, room comfort
Met expectations.
Clean rooms, all new. Nice ocean view, about a block from beach. Met expectations, small hotel, adequate services and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jerome, switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eastin very good place for stopover in Muscat
very nice hotel , clean, friendly staff, well located in the outskirts of Muscat very good value for money ,better than many overpriced hotels in the country; a big plus is proximity to the beach ideal for walks or cross training in the sunset ,nice swimming pool

10/10 Excellent

NASSER, Saham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
It was really good

4/10 Poor

amy, Manama

Disliked: Cleanliness, property conditions & facilities, room comfort
Expectations and hopes dashed...
The hotel staff were really very sweet and helpful - including giving us a late check out - HOWEVER that really could not compensate for the overall state of the hotel which was lacking on so many levels. It was probably the biggest 'website photos to reality' differential I have ever experienced. The main issue was cleanliness - we were on the 4th floor (a smoking floor despite requesting non smoking) and it was just really really grubby. They did offer to move us to non smoking but as it was midnight and most floors seemed similar, sleep seemed more important. The bath tub was grimy, the floor dusty, there was a used towel left in the bathroom and a dirty broken ironing board outside the room in the shared 'kitchenette' (aka dirty sink unit). The handle was missing on the window which wouldn't close and the safe didn't work. So I guess the verdict is clear - it was not a good stay and I could not recommend it. Cleanliness is the main issue and as for location, I still have no real idea where we were or what landmarks we are close to other than a busy dual carriageway in an incomprehensible road system. I would strongly advise the owners to look into cleaning it and renovating it and certainly more realistic pictures on the website!! nothing worse than selling one thing (rather dreamy views of the sea in a fairly plush looking spacious room) and then presenting a completely different grim reality - it just creates disappointment.

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
A bit too Noisy - tiled floors, shared "kitchens"
Not ideal for visiting Muscat - too far. Close to airport. With tiled floors and mini community kitchen areas between rooms, it's is a bit too noisy until late at night.

8/10 Good

AJ, Mumbai

Liked: Staff & service, room comfort
Great hotel for the price, can't be beat
Near the airport so I don't know where the traveller who wrote that he couldn't find it ended up driving. Extremely helpful front desk and bell-hop. Room is exactly what a budget hotel should aspire to. Not too fancy but clean and neat. I liked the cooking area in front of the rooms but we were woken up by noisy neighbors the next morning hanging out, but no big deal. Nice quiet area about a block behind the beach. A few good restaurants just downstairs. Breakfast was decent but basic, but good quality and plentiful. Big proper king size bed. Very nice staff.

8/10 Good

Al, All Over, West Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
The only drawback is a slow Internet connection. Everything else is fine; its location, its staff, its cleanliness, and its comfortable sleep. Bring your own Internet connection and come give them a try.

8/10 Good

Abdulla Mayoof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Near to the beach and Qaboos university hospital
Fair stay, the room had a direct view to the sea. The room was spacious, No towels in the bathroom, bad odor in the bathroom.

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Disliked: Room comfort

4/10 Poor

Kay, United Arab Emirates

Disliked: Cleanliness, property conditions & facilities
Hotel with a view of the sea in the distance.
Check in was quick and efficient. Room was comfortable with a view of the sea in the distance. The bathroom was not cleaned prior to arrival.The paper napkins (placemats) on which glasses were placed were soiled.Pool area was closed due to maintenance. Buffet breakfast was just ok. The view from the ground floor restaurant was awful. Looked out onto an electricity substation and building rubble strewn around. At around 9am there was noise from the construction site next door. This hotel stands a better chance when the construction around it is completed. Location is not great. It is far from the city center with no attractions close by except the beach which is not great either.

8/10 Good

Roel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and affordable hotel
The Eastin opened recently and the staff is very committed for a good and durable impression of the hotel. Although some details are still to improve, the overall experience was a good one. The breakfast buffet was healthy and well prepared, the restaurant serves a variety of good and well presented meals. Located east of the airport results in quite a distance to the tourist sightseeing spots, but with a rental car or taxi Muscat can be reached in 20-30 minutes depending on the traffic situation. Compared to other hotels in the city with comparable standards, the Eastin offers a good value for money.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
aweful location,in between building sites and hotel room was very dirty.

8/10 Good

Richard Mint, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price is right
A very enjoyable 8 day stay. Excellent spacious 4th floor studio accommodation. Apart from a hot plate and kettle the kitchen is not equipped but one could easily self-cater at little cost. Easy to find about 7 min drive from The Wave. Self drive essential. Did not use the in-house amenities as we were out and about all day and every day.

2/10 Terrible

Moustafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سى حداااااا
لا يوجد انترنت جيد لا توجد خدمه
Stayed 1 night in Dec 2018
Response from yp on 19 Dec 2018
Dear Si Haddasha, Warm greeting from Eastin Residences Muscat. Thank you for your comment for which we are extremely grateful. Your feedback helps us identify areas we should address to elevate our services to the promised level of hospitality. We hope that you have opportunity to visit us again as we would be delighted to welcome you back to Eastin Residences Muscat. Sincerely yours, Yaowanarth Phothiprom, General Manager

8/10 Good

Verified traveller

市内から遠いためにホテルのリムジンを使用する事になりますので追加の費用が大きいです。片道で12オーマンルピー 3600円程度かかりました。
Stayed 3 nights in Jan 2018
Response from YP on 5 Mar 2018
Dear Anonymous, Warm greetings from Eastin Residences Muscat. We thankful for your comments of which we are extremely grateful. We hope your future travels also take you to Oman as it would be a genuine pleasure to welcome you back to Eastin Residences Muscat. Yours sincerely, Yaowanarth Phothiprom, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
يريد ترميم وتغير اثاث وفرش
Stayed 2 nights in Jan 2018
Response from YP on 21 Feb 2018
Dear Anonymous, Thank you for staying at Eastin Residences Muscat. We are grateful for your candid feedback and we look forward to have an opportunity to welcome you back to Eastin Residences Muscat. Sincerely yours, Yaowanarth Phothiprom, General Manager

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from YP on 6 Jan 2018
Dear Anonymous, Thank you for staying at Eastin Residences Muscat and for sharing the wonderful rating with us. We are truly happy to learn that your short stay with us was a relaxing and enjoyable one. We would be delighted to welcome you back for another great moment at Eastin Residences Muscat in the near future. Sincerely yours, Yaowanarth Phothiprom, General Manager

6/10 Okay

Tuomo

Liked: Cleanliness, staff & service
OK- hotel for the money
Very nice staff, quiet area, atm near by, good food, and a very decent room with a nice seaview. No places for sunbading, very few services around, only cold water at the evenings, very long and too expensive taxi trip to the center, the beach and neigbourhood were messy. Nothing to do there actually
Stayed 2 nights in Dec 2017
Response from YP on 6 Jan 2018
Dear Tuomo, It was a great pleasure to welcome you to Eastin Residences Muscat and thank you for describing your recent stay with us. We are truly pleased to learn that you appreciated the warm hospitality of our team. We are also delighted that you have enjoyed the natural beauty of the Gulf of Oman from your room. On a different note, we are greatful for your constructive comments as we look forward to welcoming you back to Eastin Residences Muscat. Sincerely yours, Yaowanarth Phothiprom, General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اتمنى لهم الافضل
السعر مقبول سيكون افضل اذا ما خفض السعر قليلا الطعام دون مستوى الفندق للاسف طاقم العمل ممتاز و اسقبالهم رائع و الخدمات ممتازة
Stayed 2 nights in Oct 2017
Dear Anonymous, Warm greetings from Eastin Residences Muscat. We are grateful for your feedback and I am delighted to share with my team how much you appreciated their warm hospitality, especially our Front Office. Once again, thank you and we would be delighted to welcome you back to Eastin Residences Muscat in the not too distant future. Yours sincerely, Yaowanarth Phothiprom, General Manager

10/10 Excellent

MAHMOOD AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Faisal

Liked: Staff & service, property conditions & facilities, room comfort
فندق مريح
الفندق مريح و جديد

6/10 Okay

Verified traveller

Liked: Room comfort
A pleasure stay
A bit far from the airport. Our room was not cleaned when we arrived we got an upgrade which was perfect

8/10 Good

اسامه

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جيده

10/10 Excellent

ArenAlan, Sittard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice clean hotel....breakfast the best
nice pool, breakfast, room, facilities.......price...top hotel