Ratings based on 592 Verified Reviews

3.2 out of 5
54% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 18-Apr-2018
The room itself was clean, but there is only maid service once a week. The only time someone is at the front desk is from 10-7, and no one there on Sunday. We were not there much but it was hard to get clean towels since we would leave early in the morning and be back later in the evening.
1 out of 5
by A verified traveller from Cleveland Ohio

Police are quick!

Posted 11-Apr-2018
Pros: Nothing.
Cons: Everything in my experience.
The elevator buttons have been burned with lighters so as to be blackened and unreadable. People found the need to spit things on the walls in the elevator. I stayed form Friday April 6th until Monday the 9th. The police were there on Saturday and Sunday night. The Sunday night police action involved 3 cruisers and some a foot race that the police lost. The mattresses are wrapped in plastic so they make horrible noise every time you move in your sleep. The entire place smelled of cigarettes the minute you walked in the front doors. I was literally so amazed I made myself stay and not go book another room elsewhere. Do yourself a favor and spend the extra 20+ a night and go somewhere else. Lesson learned!!
5 out of 5
for Everyone
by A verified traveller


Posted 09-Mar-2018
Loved the fact that I could cook in the room. Room is nice and spacious. Only thing is you gotta have your own dishes
1 out of 5
by A verified traveller

Feared for my life!

Posted 20-Feb-2018
We did not stay at the hotel. We felt it was safer to spend the night in the car in the Walmart parking lot. When we arrived, there were two police cars in the parking lot. A gentlemen was talking loudly that he was just released from prison. They took a copy of our driver's licenses, and we were afraid of identity theft. Over all a very bad bad experience. I want my money back. I called customer service and I am waiting for the update.
1 out of 5
by Robert

True Flea Bitten hotel

Posted 14-Dec-2017 on Hotels
This flea bitten hotel gave me flea bites 2 nights in a row, after they said after "sprayed" the first time. Then when I complained the 2nd time, they wanted me to leave the hotel, and had "no other rooms available" but they showed rooms on available on line??? Really glad to get out of there, and move to a better motel. Hotel.com helped get a refund from the flea bitten hotel greatly. Seamed that this is the local Welfare hotel for the area too. Don't book, stay away. No house keeping, bring your own towels, and flea spray.
4 out of 5
for Everyone
by A verified traveller

Posted 28-Oct-2017
It was good for what it is but it’s kinda overly priced. You have to do your own laundry for towels you have to supply your own toilet paper. You get housekeeping once a week which makes things a tad annoying especially if you have kids.
1 out of 5
by A verified traveller from Tennessee

Business trip from hell= Expedia disappointment

Posted 23-Oct-2017
Cons: Everything
Unforgettable experience, Expedia customer service is the pits. I selected the hotel through Expedia's website and the picture of the hotel was that of the Double Tree. I thought I was selecting the Double Tree, I have a receipt of the trip details and the picture depicts the Double Tree not the In Town Suites. I also selected NON-SMOKING ROOMS and was given two smoking rooms. The police was called to the room next to ours and kept us up all night due to a disturbance. Beware, do not stay here and be careful booking on Expedia. Bait and switch!
2 out of 5
by Karen

Will NOT be back

Posted 16-Oct-2017 on Hotels
The room smelled horrible. The toilet had urine all over it. The kitchen counter had spills on it. The room was clearly not cleaned prior to our arrival. I was disgusted!
2 out of 5
by A verified traveller

Not your typical motel

Posted 22-Jul-2017 on Orbitz
Cons: cleaning was poor, room only cleaned weekly.
Location: first time hard to find.
Front desk open 9-7. You have to call for assistance after hours. Mostly out of town workers and families that seem to live there. I would stay with my family, I got a great rate just for one person.
1 out of 5
by A verified traveller

Not allowed to stay.

Posted 27-Apr-2017 on Hotels
I was not allowed to stay because they did not honor Hotels.com reservations and gave my room away. Very frustrating.