Disappointing - and not a good value
Posted 07-Jan-2018 on Hotels
We were very disappointed in this visit, our second one. We were misled by management a few times, and were not advised by the hotel that the roads to the hotel were undergoing construction, and all of the decent roads were closed. Not knowing, we ended up on roads that were dangerous, took even longer, and were not suitable for our vehicle. The manager on duty said that the road closure had just started that day, which was not true - we learned it had been closed for weeks. If the hotel had been responsible and caring about their guests, they would have advised us - we very probably would have canceled our stay, as the road closure delays also forced us to cancel the excursions we planned to take. We felt that we were misled by the management on several occasions while we were there. We had also emailed in advance to request spa services for the evening we arrived, and were told that it was no problem, no need to book - we'd be able to book on the spot. When we arrived, there were no services available. The rates at the hotel are quite a bit higher, almost double, what they were previously, and although the facility and the location are beautiful, and the rooms very nice, it is not a good value at this price point. Also, we found that the food was really not very good at all compared to our previous stay. The spa services are mediocre These should be significantly better for the price they charge now. The staff are very nice, and the activities quite good.