Standard Room, 3 Single Beds | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews of Sure Hotel by Best Western Muenchen Hauptbahnhof

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 155 out of 559 reviews" "
Rating 8 - Good. 237 out of 559 reviews" "
Rating 6 - Okay. 98 out of 559 reviews" "
Rating 4 - Poor. 42 out of 559 reviews" "
Rating 2 - Terrible. 27 out of 559 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ross

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were very nice but the bar was permanently closed and the vending machine had very little choice. My shower was permanently cold and never heated up and the gas heating made a sporadic dripping like sound at the most unsuitable times like 4 am
Stayed 4 nights in Feb 2024

10/10 Excellent

Mirjana

Stayed 1 night in Feb 2024

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kirsty

Travelled with partner
Liked: Cleanliness, amenities
Opposite the train station, easy walk and convenient
Stayed 3 nights in Dec 2023

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location close to plenty of attractions. The room was a fsmily room and was huge and at the top of the building with great views. Breakfast was great with a good choice of food. Thanks for a memorable stay.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
This hotel was perfect location! Right across from the Main train station and convenient to the subways and other transit. Also right outside the door was the Lufthansa Bus to the Airport
Stayed 2 nights in Dec 2023

6/10 Okay

Peggy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I don't see how this is a Best Western just based on the lack of customer service alone. When I went to the desk the first morning to report there was no cable signal on my tv, the woman yelled at me that maybe I broke the tv! Then she yelled at me that if they couldn't fix the tv, they might have to move me to another room, like that would be a catastrophe. The man who checked us in the night before was really rude too; when I pointed out he'd given a form to complete with some else's name on it, he kept saying, "It's in English; you can fill it out," so I did. The website says they have a bar and shows a picture of what looks like a bar, but when my sister asked where it was, she was directed to a vending machine in the lobby. The room was comfortable enough but very, very small even for Europe. The breakfast was ok and the breakfast staff were very nice.
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Lira

Travelled with family, Travelled with family and small children
Stayed 13 nights in Dec 2023

6/10 Okay

Samantha Louise

Very easy to get to and area seemed good. Right next to station so very easy and good to get food if we needed to. My only issue with this hotel was the lack of bothering when something wasn’t right with the room. Our tv and phone was broke and when someone came to check it they said we had to let front desk know again in the morning. Very faffy- never got fixed. Disappointing really.nobody was really bothered. Also our bathroom obviously had a drain smell issue. Again nothing sorted on our stay.
Stayed 3 nights in Dec 2023

8/10 Good

Zoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance from train station. Many restaurants in the area. The hotel was clean and well maintained. Would recommend.
Stayed 2 nights in Dec 2023

8/10 Good

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
I could not reach this property because Munich was snowed in and I could not get there . The hotel knew this because they are in Munich and they know Munich was snowed in and unreachable but they refunded only half of my money. They should have refunded it all because Munich was snowed in!
Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful pictures and in reality big difference
terrible hotel. terrible service, the shower area was blocked, This hotel is not even worth for 10euro and I paid 200 euro for per night
Stayed 2 nights in Nov 2023

4/10 Poor

Alejandro

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Really small uncomfortable rooms
Stayed 1 night in Nov 2023

2/10 Terrible

Alejandro

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel very small and really expensive
Stayed 2 nights in Nov 2023

2/10 Terrible

James, las vegas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel would not let us check in
Stayed 1 night in Nov 2023

10/10 Excellent

laurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy comfy place
Very friendly staff. Clean and comfortable room. Could hear the trains but not too loud. The airport shuttle picking up right outside is a big plus! The door locks need reworking; at least for me, it took me 5-10 minutes to get in the room each time. The first time, I had to have someone come do it for me.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lulin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 3 nights in Oct 2023

6/10 Okay

Wil Yeung

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Central location within walking distance to all tourist sites in town, but property is a bit tired and dated. Room was clean, but wall lights for desk and bed were broken with bendy parts exposing cables even though reported, bed ones weren’t replaced or fixed.
Stayed 3 nights in Oct 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is the noise. Right by rail and busses. Everything else was top notch.
Stayed 1 night in Oct 2023

4/10 Poor

Elias

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Ka Ming Frank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, right across from the Munixh Central Station. Breakfast is also pretty decent. Other than these, nothing much to like.
Stayed 2 nights in Oct 2023

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service
Adequate accommodation
A reasonable hotel in a fantastic location. The room was quite small and didn’t have much storage space. The bathroom was clean but had no storage whatsoever. There was a coffee machine which was nice but we only received 6 pods for our entire 4 day stay and the free water as advertised was 1 bottle each for our entire stay. Overall it was adequate for our requirements but nothing fancy for the price we paid, which averaged AUD 371.o per night.
Stayed 4 nights in Oct 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Comfortable size room, clean and quiet. Housekeeping staff were attentive and checked whether you wanted clean towels. Breakfasts were great value! Good location close to the train station (but still quiet) and a short walk from city centre. Shuttle bus to airport directly in front of the hotel.
Stayed 1 night in Oct 2023

4/10 Poor

Larry

Travelled with group
Disliked: Amenities
This hotel is every small and dated. It served its purpose for octoberfest though.
Stayed 2 nights in Oct 2023

4/10 Poor

Weishuang

Disliked: Property conditions & facilities
Very expensive for a small and poorly equipped room. Almost $300 per nigh, with no ac, tiny shower space plus other inconveniences. Our hotels in Frankfurt, Nurnburg and z
Stayed 3 nights in Oct 2023

2/10 Terrible

Courtney

Liked: Cleanliness
Disliked: Property conditions & facilities
Room smelled of smoke. Clean small no frills. Right at the airport bus so that was great!
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to the train station and on a direct line between the fairgrounds and historic areas

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even know where to begin with this "hotel". SECURITY: they consistently gave my room key to ANYONE that asked for it even though my room was only meant to be shared by 2 people in my group. No ID required, just walk up, say a room number, and you get the key. BATHROOM: You cannot shower without your bathroom flooding. Our toilet broke and wouldn't stop running all night long. When we reported it around 4pm, they said "the guy won't be here until tomorrow to fix it", so we had to "sleep" (I could barely get any sleep that night) with the sound of a constant annoyingly aggressive water running sound, not to mention that we couldn't use our toilet all night. CLEANLINESS: There was vomit everywhere. In the hallways and in the elevator. I understand it's Oktoberfest but maybe they should too and have people on staff to deal with this stuff? BEDS: painfully uncomfortable twin beds, hard as rocks. This is a glorified college dorm, avoid it.
Stayed 6 nights in Sep 2023

6/10 Okay

Myra, Trophy Club

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff not welcoming
Stayed 2 nights in Sep 2023

10/10 Excellent

Nathan

Stayed 2 nights in Sep 2023

6/10 Okay

BENJAMIN

Travelled with partner, Travelled with group
Liked: Cleanliness
If you are a heavy sleeper, you will be fine. If you are a light sleeper, look elsewhere. The walls, doors and windows are paper thin. The cleaning staff was talking very loudly as they worked starting at 7am. Other people found access to the lower roof and were talking an smoking until 4 am. That said, it is perfectly located for Oktoberfest. The lobby staff was very nice and helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Juliann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the train station so convenient for traveling. Clean rooms. Hotel room a/c wasn't working and with it being close to the train/bus station is was a little loud with the window open. I would stay here again
Stayed 2 nights in May 2023

4/10 Poor

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing this hotel has going for it is the close proximity to the main train station and the Oktoberfest grounds. The room was small with no real storage. Amenities were a joke, hardly any electrical outlets. Staff was friendly and accommodating. The free breakfast was very nice. Everything felt very cramped.
Stayed 3 nights in Sep 2023

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and allowed me to store bag which was very convenient. Great location!
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Sep 2023

8/10 Good

Frances A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms and very noisy outside at night. Personnel were very nice!
Stayed 2 nights in Sep 2023

8/10 Good

Brian

Travelled with family
Liked: Staff & service
Property was very close to the central train station. A somewhat older building with no air conditioning. It was quite hot and windows had to be left open which made it very noisy for sleeping.
Stayed 3 nights in Aug 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to all public transport
Stayed 5 nights in Aug 2023

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great that it’s so close to Munich central station and the staff are all really nice
Stayed 7 nights in Jul 2023

8/10 Good

Harrison

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very close to most of the places and the airport bus stops almost at the door step to the hotel and the train station is right across the hotel.
Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It is far too small. Hot and uncomfortable. The bathrooms are awfully small too expensive for what it is
Stayed 1 night in Jul 2023

6/10 Okay

Jorgen

Stayed 2 nights in Jul 2023

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
This is a great affordable transfer hotel just steps from the main train station with connections to the tram, S-, and U- bahns. The room is efficient and clean. The wall a/c unit is not overly strong and the the room can be stuffy requiring the window to be open. An oscillating fan was in the room, which did help. It is sufficient if you are not looking on spending a great deal of time in the room.
Stayed 1 night in Jul 2023

8/10 Good

Michelle Della

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Hotel was quite nice. The location was across the street from the train station, which was very convenient and what we were looking for. However, this comes with the usual downfalls of cleanliness and some shady characters. perfect for a short stay.
Stayed 2 nights in Jun 2023

4/10 Poor

vivian

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Double room was too small
The room is too small for couples Fan in summer is like heater . Fan is too small Room too small Couples room is better for single person or it should be a student hostel
Stayed 3 nights in Jul 2023

2/10 Terrible

Sara

Stayed 1 night in Jul 2023