Dear ismail, Thank you for taking the time to provide feedback about your recent stay. We are very sorry to hear about the issues you experienced with the cleanliness of your room. This is certainly not the standard of service we strive to provide. We deeply regret any discomfort or inconvenience this may have caused you.We appreciate you highlighting the positive aspect of our location. However, we're sorry to hear your remarks about the neighborhood. We understand everyone has different perceptions and expectations and we're sorry if we didn't meet yours in this respect.Your feedback is incredibly important to us as it helps us identify areas of improvement. We hope to have the chance to welcome you back in the future for a more positive experience.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Andor, Thank you very much for your amazing review and your stay with us. We are more than happy that you enjoyed a pleasant stay with us and we would be delighted to welcome you back again in the future.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Susan, Thank you very much for your positive review and your stay with us.Our team was very pleased with your positive comments and that you had a pleasant time with us.We hope to be your host in Munich again next time and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Alexander, Thanks a lot for your great review of our hotel, the location and the breakfast.We are pleased that you enjoyed it and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear David, Thank you very much for your fantastic review of our hotel. We are more than happy that you enjoyed yor stay with us and that you felt very comfortable. We are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Lidy, We are pleased to see that our very central location was convenient for you and we hope you were able to explore much of Munich.Thank you for being our guest and we are looking forward to welcome you back.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Magdalena, We appreciate your great review of our hotel as well as your recommendation.It is great to see that you enjoyed your time in Munich and that we were able to contribute to it.We are looking forward to your next stay and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Christian,Your feedback is of great importance to us. It's unfortunate to hear about your less than satisfactory experience with us. Our goal is always to provide a pleasant and comfortable stay for our guests.We are, indeed, proud of our prime location and strive to offer comfort and convenience. We deeply regret that some aspects of your stay, such as the room size and front desk service, did not meet your expectations.We will continue to work hard to maintain and improve our standards. We hope to have the chance to serve you better in the future and show you the kind of quality experience we aim to offer our guests.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Denise, Thank you for being our guest and your positive feedback. We are pleased that you enjoyed an overall satisfied stay and would be delighted to welcome you back again.Best regards from Munich - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Chor Seng,thank you for sharing your experiences with us. We apprecite your positve review about our overall performance very much and would be delighted to welcome you back again on your next trip to Munich.Best regards

Dear Marion, Thank you for being our guest and your feedback. We are pleased that you were overall satisfied and you felt comfortable with the room and the cleanliness. But we also regret that the comfort of the mattrass was not to your liking.However we hope we can welcome you back again and wish you all the best.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Mark, Your feedback is highly valued and we are pleased to hear that you enjoyed our clean rooms and convenient location. We also recognize that the lack of Wifi during your stay was less than ideal, especially given the importance of connectivity in today's world. Unfortunately, there was a defect directly with our provider, which is why this was beyond our control. Our provider worked diligently to fix the defect as quickly as possible. We are very sorry that he was not able to do this during your stay.It is our hope that you will give us another opportunity to serve you better in future. We look forward to welcoming you back, hopefully under more favorable conditions.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Sarinah, We appreciate your great review very much and thank you for being our guest.It is great to see that you felt very comfortable with our cozy rooms and also that our very central location was convenient for you.See you again and we wish you all the best.With best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Ali, Thank you for being our guest and your feedback. We hope you enjoyed a pleasant stay and we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Mariana,Your detailed feedback is much appreciated. It's gratifying to hear that you found our staff to be helpful and that our location suited your needs perfectly. The proximity to major sightseeing spots and essential amenities is indeed one of our key strengths.We regret to hear about your experience with the bed and pillows. Comfort is of utmost importance to us and we always strive to ensure our guests have a restful stay. Your input helps us understand where we might focus our efforts to enhance guest experience.We're glad that you found the price reasonable and enjoyed your stay overall. It was our pleasure to have you as a guest and we hope to welcome you back in the future.Best regards,Melanie Brandenburger,Cluster Guest Relation Manager

Dear Ganga, Thank you for your 10 point rating and your stay with us. We appreciate it very much and would be delighted to welcome you back again on your next visit to Munich.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Amy, Thank you for your feedback and your stay with us. We hope you had a good time and we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Raymond,We sincerely regret to hear that your recent stay with us did not meet your expectations. Your feedback regarding cleanliness and amenities is important to us, as we strive to provide an excellent experience for every guest. The design of our rooms and facilities aims to maximize the space in a modern and efficient way, but we understand that personal preferences can vary greatly. Your comments will certainly be shared with the appropriate teams, as we are always open to finding ways to enhance our guests' experiences. Once again, we are truly sorry for any inconvenience you may have encountered and appreciate your feedback.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Suchela, Thank you for choosing our hotel for your trip to Munich and your feedback. We are very pleased that you enjoyed a pleasant stay and you were satisfied with our location, our service and the amenities.It would be great to be your host again on your next visit and we wish you all the best until then.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hello Steven,thank you for your visit and your booking.We apologize that you were not satisfied with your room location. Your satisfaction is our priority and if there are any inconsistencies, please feel free to contact us on site at any time.Kindly be informed that our hotel does not have air conditioning in the guest rooms.Please visit us still again in the future, we look forward to welcome you.Best regards

Dear Alexis,Thank you for your honest feedback and taking the time to share your experience. I am sorry to hear that your stay at our hotel did not meet your expectations.We were happy to note your criticisms regarding room size, sleeping comfort, air conditioning and noise and apologize that they were not to your satisfaction.We always do our best to provide our guests with the best possible service and comfort. In regards to rates during Oktoberfest, we understand that this can be a challenging time. However, we try to offer competitive prices. Likewise, we regret that the cleaning options and front desk service did not meet your expectations.We will be happy to accommodate your individual requests as far as room cleaning is concerned. Feel free to share them with our team at the reception at any time.We have also taken note of your comment regarding hotel insurance, however, we inform you that these insurances are not provided by us, but that these are external providers with whom we are not in cooperation. Therefore, it is solely the decision of the guest whether to take advantage of the additional offer of the tour operator.We hope that you will not be completely discouraged by Munich and that you will give us another chance in the future to improve your experience. Your opinion is important to us and we are constantly working to improve our service.With kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Chelsea,thank you very much for your stay with us and the feedback you gave us.I regret that the air condition did not meet your expectations as it is not cooling as much as regular devices in the US.Thank you very much as well for the feedback on our staff friendliness. I will forward that to our Front Office Manager who will talk to our colleagues. I can assure you that this is not our standard.We are glad that you liked the overall experience and hope that you will give us a second chance to see to fully satisfy you.With best regards

Dear Guest,thank you very much for your stay with us and your very nice review. We are very happy about the nice feedback and will forward it to our colleagues.We hope you had a save journey home and are looking forward to next Oktoberfest with you.With best regards

Dear William,thank you very much for your stay and the good rating you gave us.We are looking forward to welcoming you soon again.With best regards

Dear Mark,thank you very much for your stay with us and that you gave us such a nice feedback.We are very happy that you enjoyed your time living at our hotel and got these good imressions.We hope you had a safe journey home and are looking forward to welcome you soon again.With best regards

Dear Kellie, Thank you for your feedback and your stay. We are pleased that you enjoyed your stay overall and you were satisfied with our service. We are happy to serve our guests in our bar, but drinks there are chargeable. A coffee/tea station is available to our guests free of charge in the rooms.We would be delighted to welcome you back again and wish you all the best.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Guest, Thank you for your feedback on Hotels.com and your stay with us. We are pleased that you were overall satisfied and hope we can welcome you back again.Best regards from Munich - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Rotem, Thank you for choosing our hotel for your trip to Munich and your feedback. We are pleased that you enjoyed a pleasant time with us and we hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Katsuhiko, Thank you very much for your positive review of our hotel and your stay with us.We are pleased that you enjoyed a pleasant time with us and we would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Guest, Thanks a lot for your great review on Hotels.com and your stay with us.We are happy that you enjoyed a pleasant time and hope to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Mr. Tong, Thank you for evaluating your stay with us. We regret to learn about your dissatisfaction on this way and apologize for any inconvenience.We took your criticism regarding the air conditioning very seriously and the responsible company checked this. However, no malfunction could be detected. Please feel free next time to contact us directly on the spot if we can do something for you. We do our best to find a quick and satisfactory solution for you.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear mahvish, Thank you for being our guest and your feedback. We hope you had a pleasant time and we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Thomas, Thank you for being our guest and your feedback. We are pleased that you were overall very satisfied and you enjoyed your stay with us. Our guests have the possibility to choose the additional option of early arrival or late departure (for a fee). A use of the room on the day of arrival before 15:00 or on the day of departure after 12:00 is thus guaranteed. If you have any questions, please do not hesitate to contact our team. See you next time and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear James, we appreciate your great review very much and we thank you for being our guest.It would be great to welcome you back soon and we wish you all the best until then.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Sylvia, danke für Ihren Aufenthalt und Ihre positive Bewertung.Wir freuen uns, Sie wieder begrüßen zu dürfen und verbleiben mit besten Grüßen - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Philip, Thank you for taking the time to share your experiences with us. We are pleased that you generally liked it and especially our breakfast and service were positively remembered.However, we have also taken note of your criticisms and regret that the size of the room was not quite to your liking. We have also accepted your comment about the air conditioning. All our rooms are equipped with air conditioners that can be regulated manually by the guests. We looked at and tested the air conditioning in your room, but could not find any malfunction.Please do not hesitate at any time to contact us directly on site should there be anything we can do for you.We are looking forward to welcoming you again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Gina, vielen Dank für Ihr tolles Feedback.Wir freuen uns, Sie wieder begrüßen zu dürfen und verbleiben mit besten Grüßen - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Michael, We appreciate your great review very much and thank you for being our guest.It would be great to welcome you back again on your next visit to Munich.Until then we wish you all the best and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Alla, Thank you for evaluating your stay with us. It is correct that for technical reasons we cannot offer air conditioning. We know about this additional comfort in the warm season and we hope that this will change soon.However, since this is currently not foreseeable for us how long this will take, we have removed the air conditioning from our hotel description. Therefore, we are currently considered a hotel without air conditioning.We thank you again for your visit, hope you still had a good time and look forward to welcoming you back.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Peter, Thank you for your feedback and your stay with us. It is correct that for technical reasons we cannot offer air conditioning. We know about this additional comfort in the warm season and we hope that this will change soon.However, since this is currently not foreseeable for us how long this will take, we have removed the air conditioning from our hotel description. Therefore, we are currently considered a hotel without air conditioning.We thank you again for your visit, hope you still had a good time and look forward to welcoming you back.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Liebe Ruth, herzlichen Dank für Ihre tolle Bewertung. Wir schätzen diese sehr und freuen uns auf Ihren nächsten Aufenthalt. Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Josh, Thank you for your review. We are very sorry that we could not meet your expectations. We had already spoken with you on site and via written correspondence about your dissatisfaction. We had hoped that the solution we offered, with which you also agreed, was in your sense. It is a pity to learn now that this was obviously not the case.We thank you again for your visit and remain with kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hello Shandra,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards

Dear Francisco, Thank you very much for your full point rating and your stay with us.It would be a pleasure to welcome you back again and we wish you all the best until then.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Raad, Thank you for taking the time to write a review. We do our best to make our guests feel comfortable with us. We are very sorry that we did not succeed in this with you.You had booked a double room in the comfort category for one person. However, you arrived with two people. Since we no longer had a larger room available on this day, you left without further information.We offered you to prepare a room in the Deluxe category for the next day (free upgrade). However, you refused this of your own accord.We regret that we could not find a satisfactory solution for you with the options we offered.We thank you again for your evaluation and remain with kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo David, danke für Ihren Aufenthalt und Ihre Bewertung.es freut uns, dass es Ihnen gefallen hat und hoffen, Sie wieder begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Nadine,vielen lieben Dank für Ihren Besuch und Ihrer Bewertung an dieser Stelle.Es freut uns sehr, dass Sie mit unseren geleisteten Serviceleistungen zufrieden waren und hoffen Sie bald wieder bei uns in München begrüßen zu dürfen.Herzliche Grüße

Dear Jonathan, Thank you very much for your great review of our hotel and your praise to our team. We appreciate it very much and are happy that you enjoyed your stay with us.It would be a pleasure to welcome you back soon and we wish you all the best until then.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Yvette, thank you very much for your great review of our hotel and your stay with us. We appreciate it very much and would be delighted to welcome you back again on your next visit to Munich.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Samih, Thank you very much for your great review of our hotel and your stay with us.We are looking forward to your next stay and remain with kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager