Yours Suite Balcony | Premium bedding, minibar, in-room safe, desk

Reviews of Yours Truly

Yours Truly
Schuetzenstr. 1, Munich, BY

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 247 reviews" "
Rating 8 - Good. 72 out of 247 reviews" "
Rating 6 - Okay. 27 out of 247 reviews" "
Rating 4 - Poor. 9 out of 247 reviews" "
Rating 2 - Terrible. 5 out of 247 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, located steps away from the central train station in Munich, as well as the old city center. Easy access to sightseeing spots in the city and to public transport. Room was clean, spacious, with a very comfortable bed. All hotel services are accessed through an Alexa in your room; front desk help was friendly and knowledgeable. The breakfast add-on is at a cafe next door.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sue, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked the most about Yours Truly was the staff! They truly made you feel welcome and were very helpful with all questions that we had. There seems to be construction everywhere around, but the hotel was quiet and the area was safe. The room was large and the bed very comfortable. The hotel is close to transportation and the Old Town was only steps away. We met Ben, Sarah, Anna, and Meghan of the staff and they were absolutely wonderful. I would definitely recommend Yours Truly as a great place to stay!
Stayed 3 nights in Mar 2024
Response from Anna on 19 Mar 2024
Dear Sue, wow, thank you so much for this great feedback. We appreciate the positive remark about our staff and location. We must say it was a pleasure to host you during your stay in Munich. Whenever you are back please visit us again :) The Yours Truly Team

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sara on 18 Mar 2024
Thank you Tamas for your amazing review, we would be very happy to welcome you again in the hotel.

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is just perfect! Special thanks to friendly staff: Anna and Sarah!
Stayed 2 nights in Feb 2024
Response from Dominik on 26 Feb 2024
Thank you very much Sergey! We are so happy that you enjoyed your stay with us :) We hope, we will see you again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ben on 12 Feb 2024
Hi Kim, Thanks a lot! We loved having you guys. Hopefully see you again soon :)Yours Truly Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotelmanagement on 30 Dec 2023
Thank you for the perfect score! We're thrilled to hear you had an excellent experience. If there's anything specific you loved or any suggestions you have, feel free to share. We look forward to hosting you again in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The air quality / ventilation of the room can be improved. felt quite dusty and floor is not clean. Pillows and bed too soft and low to lie on.
Stayed 1 night in Dec 2023
Response from Hotelmanagement on 25 Dec 2023
Thank you for your feedback. We apologize for the inconvenience you experienced with the air quality and cleanliness. We take your comments seriously and will work to address these issues. Nevertheless, we are really happy that you liked your overall stay.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. We had a late check in and early check out but were accommodated digitally. Hotel has a perfect location for transportation and walking distance to the center, restaurants and traveling needs. I would definitely stay here again or recommend.
Stayed 4 nights in Dec 2023
Response from Hotelmanagement on 22 Dec 2023
Hi Erin,Thank you so much for your excellent feedback!We're thrilled to hear that you had a great stay with us. It's fantastic that our digital check-in and check-out options accommodated your late and early schedule. We're glad our hotel's prime location, close to transportation and within walking distance to the center, restaurants, and other travel necessities, contributed to a positive experience.We appreciate your recommendation and would be delighted to welcome you back in the future. If there's anything specific you'd like for your next visit, feel free to share. Safe travels, and we hope to see you again soon!

10/10 Excellent

Balaji, Evergreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was surprisingly very big for European standards. It was very clean and close to the public transportation. Karlsplatz is steps away from the hotel. Staff was
Stayed 2 nights in Dec 2023
Response from Hotelmanagement on 21 Dec 2023
Thank you for your feedback, we are really happy about your words. If you wanted to say that the staff was brilliant we are so glad :)Yours Truly

8/10 Good

Mariana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, awesome customer service
Perfect location, so close to shopping area & global blue, very friendly people, good customer service, just like other people said it's pretty noisy eventhough we are on 5th floor. But we'll come back if we go to Munich again.
Stayed 3 nights in Dec 2023
Response from Hotelmanagement on 21 Dec 2023
Thanks for your feedback!We're glad you enjoyed the perfect location close to the shopping area and Global Blue, as well as the friendly staff and good customer service. We apologize for any noise on the 5th floor and are actively working to minimize it for a more pleasant experience during your next visit.We look forward to welcoming you back to Munich! If you have any further suggestions, feel free to let us know. See you soon!

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dominik on 17 Dec 2023
Thank you very much Jackie! Maybe you can provide us with some more information on how to improve via e mail.

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome, central no-frills place. True King Size Bed!
Stayed 2 nights in Dec 2023
Response from Hotelmanagement on 15 Dec 2023
Dear Tobias,Thank you so much for your fantastic 5-star rating! We're thrilled to hear that you found our place awesome and centrally located. It's great to know that you appreciated the simplicity of our accommodations. And of course, we're delighted that the King Size Bed met your expectations – comfort is key!We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Yours TrulyChris

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
X-mas Market & Krampus Run
The hotel was in an excellent location walkable to both the HBF & the olde town center. The street noise level was quite bad from our 2nd floor room. I would recommend at least 5th floor if staying there. The Christmas market we came for was shulder to shoulder people, but beautiful. The annual Krampus run was amazing...appx 300 Krampus'.
Stayed 2 nights in Dec 2023
Response from Dominik on 12 Dec 2023
Thank you very much Charlie! Your feedback is very important to us. We have reserved a quieter room for you for your next stay :)

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique and convenient offering, really close to Altstadt! Enjoyed my stay!
Response from Ben on 12 Feb 2024
Hi Anton, Amazing, thanks a lot! We are glad you enjoyed your stay and the Altstadt. Hopefully see you again sometime :)Yours Truly Team

10/10 Excellent

dave

Stayed 4 nights in Nov 2023
Response from Dominik on 12 Dec 2023
Thank you so much Dave!!!

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved through Expedia. Had a couple questions regarding parking and the hotel answered right away. Check in was the best I’ve experienced at any hotel. We arrived early but they let us check in, no additional charge. Sarah offered a ton of useful information about the area and getting around, where to go and where to eat. We had a King room, ton of space, storage, large bathroom & shower with soap, shampoo, hair dryer. There’s a few shops across the street (underground “city”) which was very convenient. Location is PERFECT. Less than a five min walk to the escalator/stairs that lead down to the S bahn and main train station for high speed trains. Tons of little shops & restaurants. Short stroll to Marienplatz. We were at the Christmas Market in less than a 10 min. There are restaurants and a bar on site. Very cozy and wonderful service. Our only complaint was one the hotel could do nothing about and will clear up once complete. There was construction work going on in the middle of the building (which houses multiple hotels/businesses) that was loud at night. Put some white noise on and ear plugs and it was fine. We will definitely stay again when returning to Munich. Thanks for a great stay!
Stayed 6 nights in Nov 2023
Response from Dominik on 12 Dec 2023
Thank you so much for your great review, Tonya! We are very pleased that you enjoyed your stay with us and hope to welcome you back soon :)

10/10 Excellent

Benjie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Dominik on 12 Dec 2023
Thank you very much Benjie!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. Ben, Megan, and Sara, others were extremely friendly and helpful. Our cable TV kept stopping but believe that was from the storm
Stayed 3 nights in Nov 2023
Response from Dominik on 6 Dec 2023
Thank you so much Andrea! We're glad you were here :)

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Nov 2023
Response from Dominik on 29 Nov 2023
Thank you Sam :)

10/10 Excellent

Dara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Close to train station and tour companies.
Stayed 3 nights in Nov 2023
Response from Sara on 28 Nov 2023
Dear Dara,thank you so much for your amazing feedback!

10/10 Excellent

Elizabeth

Stayed 3 nights in Nov 2023
Response from Hotelmanagement on 15 Dec 2023
Hi Elizabeth,Thank you for your feedback! We love to hear that you had a wonderful experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back for another stay.Yours TrulyChris

8/10 Good

Marina

Liked: Staff & service
Disliked: Cleanliness
Location and staff is great, central but also weird folks around the area. Rooms feel old because used, dirty carpet and wallpaper Good to save $$$ but I would not stay here again given it feels old and “used”.
Response from Sara on 25 Nov 2023
Hello Marina,Thank you for your constructive feedback and for the kind words about the staff.We have planned a major refurbishment for next year, where we will renovate all the rooms and the hotel. We have informed our housekeeping team so that this doesn't happen again in the futureWe hope you can give us a second chance after the conversion.

10/10 Excellent

Heinrich, Heartland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sara on 25 Nov 2023
Hallo Heinrich,wir danken dir vielmals für dein Feedback, es freut uns das es dir bei uns gefallen hat. Bis zum nächsten mal ;)

10/10 Excellent

Maury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sara on 18 Nov 2023
Hello Maury,thank you so much for staying with us and for your amazing feedback. We hope to welcome you another time in the Yours Truly Hotel.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel. Perfect location. Perfect people.
Stayed 3 nights in Nov 2023
Response from Sara on 14 Nov 2023
Hi Ivan,thank you very very much for your amazing feedback.We hope to welcome you another time in Munich again. We are looking forward!

10/10 Excellent

Gethin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the disappointment of arriving to find the balcony suite we had booked was unavailable the amazing staff principally Sara and Ben sorted an upgrade to the wonderful tower suite for the following night and the duration of our stay. The location, atmosphere and the wonderful tower suite were fabulous but the greatest thing about Your's Truly is the amazing staff team who are so friendly and helpful and made our stay in Munich truly magical
Stayed 3 nights in Oct 2023
Response from Dominik on 4 Nov 2023
Hello Gethin! Thank you so much :) Your review warms our hearts! We hope to see you again soon!

10/10 Excellent

jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel in a fantastic location, 5 min from Munich HB and 15 min walk to the Karlsplatz. There is a lot of construction going on in the surrounding area while but it can’t be heard. Our room was large with a large walking shower. The staff, Anna and Sara were very friendly and helpful. We will stay again when we return to Munich.
Stayed 4 nights in Oct 2023
Response from Hotelmanagement on 3 Nov 2023
Hi Jenny,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic stay at our hotel. Our central location between Munich central station and Karlsplatz makes it convenient for our guests to explore the city. It's great to know that you enjoyed your spacious room with a large walk-in shower. Anna and Sara will be delighted to hear that you found them friendly and helpful – we take pride in our staff's service.We look forward to welcoming you back when you return to Munich. Your continued support means a lot to us, and we can't wait to provide you with another fantastic experience on your next visit.Yours TrulyChris

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good! Only thing can add to rooms are complimentary coffee
Stayed 3 nights in Oct 2023
Response from Hotelmanagement on 30 Oct 2023
Hi Olga,Thank you for your positive feedback! We're glad to hear that you had a very good experience during your stay. We appreciate your suggestion, and we'll certainly consider adding complimentary coffee to the rooms in the future. Your input helps us improve our services. We hope to welcome you back in the future and make your stay even more enjoyable.Yours TrulyChris

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk ladies were so helpful in suggesting places to eat and how to get around that we didn't feel so touristy. After a long flight from the USA it was so welcoming to get a beverage as we were checking in. Thank you for all your help to making my husband's 50th birthday that much more special.
Stayed 3 nights in Oct 2023
Response from The front desk ladies on 30 Oct 2023
Thank you so much Jessica! We hope to see you soon again :)

10/10 Excellent

Mario

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderfully friendly. The hotel is very clean and comfortable. A very large soaking tub in the room which was wonderful. Decor is modern yet cozy. There’s a bit of street construction going on.
Stayed 2 nights in Oct 2023
Response from Hotelmanagement on 24 Oct 2023
Dear Mario,Thank you for taking the time to share your feedback with us. Your kind words about our staff's friendliness, the cleanliness and comfort of our facilities, and the modern yet cozy decor are greatly appreciated.We're delighted to know that you enjoyed the large soaking tub in your room, providing an extra touch of relaxation to your stay.We apologize for any inconvenience caused by the street construction nearby. We understand that this can be a bit disruptive, and we appreciate your understanding.Your feedback is essential to us, and we look forward to welcoming you back in the future.Yours TrulyChris

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position. Excellent office staff.
Stayed 3 nights in Oct 2023
Response from Hotelmanagement on 24 Oct 2023
Hi,thank you for your feedback.We are really happy that you liked your stay.Yours TrulyChris

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dominik on 21 Oct 2023
Hello Simon, We are sincerely sorry that you did not enjoy your stay with us. If there is anything we can do, please let us know.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! The Hotel was only a block away from the train station and a block away from the Old Town with plenty of food options, shopping, and touring.
Stayed 1 night in Sep 2023
Response from Dominik on 18 Oct 2023
Thank you so much Deborah! We hope to see you soon again :)

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great location
This is a great hotel. The location is close to the Munich sites, subway, and train station. The beds are comfortable and we had a queen size bed which can be difficult to fine in Europe. The shower was strong and plenty of hot water. The front desk staff is wonderful and friendly. A special thank you to Ben, Sara, and Anna for helping us with site suggestions, train suggestions, and for your friendliness and smiles.
Stayed 6 nights in Sep 2023
Response from Hotelmanagment on 9 Oct 2023
Hi William,Thank you so much for your fantastic feedback about your stay with us. We're delighted to hear that you consider our hotel to be great and that our location close to Munich's attractions, subway, and train station met your needs perfectly.It's wonderful to know that you found our beds comfortable. Once again, thank you for choosing our hotel, and we look forward to hosting you again in the future. Should you require any further assistance or have more questions about your next visit, please feel free to reach out.Yours TrulyChris

6/10 Okay

Walter, Dingmans Ferry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is great and very helpful.
Stayed 3 nights in Oct 2023
Response from Hotelmanagement on 9 Oct 2023
Hi Walter,thank you for your feedback. We are delighted to hear that our staff has been exceptional and very helpful during your stay. If you have any specific instances or team members you'd like to mention or any suggestions for improvement, please don't hesitate to share. We look forward to the opportunity to welcome you back in the future.Yours TrulyChris

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was a block away from the Train Station and near the Tour pickups that we had booked. The staff was excellent. So very helpful, they went out of their way to make our stay wonderful!
Stayed 1 night in Sep 2023
Response from Dominik on 27 Sept 2023
Thank you so much Deborah!!!

4/10 Poor

Dominika

Business traveller
Disliked: Amenities, property conditions & facilities
The room was cold during the night - unfortunately, the staff could not do anything about it / the heating was off. Very limited breakfast, no eggs and coffee machine stopped working. No wake up calls offered.
Response from Dominik on 27 Sept 2023
Hello Dominika, Thank you very much for your feedback. I am sorry that your room was cold during the night. Regarding the breakfast, we have forwarded your comment to our cooperation partner Daisy Cave.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
_
Stayed 2 nights in Sep 2023
Response from Dominik on 27 Sept 2023
Thank you William. We would be very happy to receive more detailed feedback by email so that we can offer you the perfect experience during your next stay.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was close to most attractions!
Stayed 3 nights in Sep 2023
Response from Dominik on 25 Sept 2023
Thank you so much Michelle!

8/10 Good

Karen, Martinez

Stayed 3 nights in Sep 2023
Response from Sara on 14 Oct 2023
Hello Karen,thank you so much for your feedback. We hope towelcome you another time in the Yours Truly Hotel.

8/10 Good

Iftach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Dominik on 23 Sept 2023
Thank you Iftach

6/10 Okay

Nicole Elizabeth

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from Dominik on 24 Sept 2023
Hello Nicole, maybe you can give us a more detailed review via mail. Thank you very much!

2/10 Terrible

Dale

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible smell in the Hotel. No kettle or tea provided. Staff not available in the bar / breakfast area. Not great quality breakfast. Receptionist friendly. I wouldn’t stay again.
Stayed 2 nights in Sep 2023
Response from Management on 20 Sept 2023
Dear Dale, we are so sorry to read that you did not enjoy your stay. As we mentioned to you, we do of course have tea kettles and tea upon request.Regarding the breakfast, we will pass your feedback along to the restaurant. They are an external business, and we do not run it ourselves. It is of course unacceptable that you were unable to find a member of their staff. I am so sorry that you did not find their breakfast satisfactory. They are currently working on expanding their offerings. Thank you for sharing your feedback with us, as this helps us to constantly improve. If you would be willing to give us a second chance, we would love to welcome you back as our guest in the future and offer you a special deal. All the best,Yours Truly Management

10/10 Excellent

Timoteo, Falls Church

Stayed 3 nights in Sep 2023
Response from Hotelmanagement on 9 Oct 2023
Hi Timoteo,thank you for your feedback. We really love to hear that you enjoyed your stay in our hotel.We hope to see you again soon :)Yours TrulyChris

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place. A little too difficult to find from the street. Even when the directions app says you are there, you think where?
Stayed 1 night in Sep 2023
Response from Dominik on 19 Sept 2023
Hello Roy! Thank you very much for your valuable feedback. We are currently working on signage to make it easier to find us :) Kind regards from Stachus

6/10 Okay

Alexey

Liked: Property conditions & facilities, room comfort
Okay, but not perfect.
The hotel is not bad overall, but some of their processes have some room for improvements. They want to make everything digital, but it does not always work and is not always convenient. I.e., there is no any card to unlock the room, you need to remember 4 digit code. To request room cleaning, you need to scan QR code, if not scanned, it is considered as equivalent "do not disturb" sign. We didn't scan it, but they cleaned our room anyways, that was not what we wanted. Also, the safe in the room didn't work, and the light at the door was off as well (that made difficult to see button to enter 4-digit code to enter the room). Another thing, the tram on the street is pretty loud. On a positive note, the staff at reception was nice and super friendly.
Stayed 2 nights in Aug 2023
Response from Dominik on 17 Sept 2023
Hello Alexey, Thank you very much for your honest and detailed feedback! We would be happy to provide you with a typical hotel card for your next stay. We are sincerely sorry that your room was cleaned without consent. We will discuss the mistake in the weekly team meeting and make sure that it will not happen again. We can also assign you a room facing the courtyard next time. There you will be spared from the city noise and you can certainly sleep better. We would be glad to have another chance to convince you completely about us.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice roomy ac hotel room in a great location. The room was nice, the ac worked well and the staff was nice and helpful.
Stayed 3 nights in Aug 2023
Response from Dominik on 24 Aug 2023
Thank you very much Shawn! We hope to welcome you soon again with us :)

10/10 Excellent

Mojgan

Stayed 1 night in Aug 2023
Response from Dominik on 18 Aug 2023
Thank you very much Mojgan!

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is conveniently located next to the old city. The rooms are clean, and the staff is exceptionally friendly. I enjoyed my two-night stay there.
Stayed 2 nights in Aug 2023
Response from Sara on 14 Aug 2023
Hi Min,thank you very much for your feedback. I am really glad that you could enjoy your stay with us. We are looking forward to welcome you another time in the Yours Truly Hotel.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean, comfortable hotel!
Stayed 2 nights in Jul 2023
Response from Sara on 12 Aug 2023
Thank you very much for your kind feedback. We look forward to having the pleasure of welcoming you back in the near future.