Nice hotel just outside of Munich.
Posted 8 Jun 2019 on Hotels
Overall a very nice stay. Room was very nice with a private upstair away from the sofa bed downstairs. The front desk staff was very friendly & helpful. The waitstaff in the restaurant was also nice. The one guy bartending the night of our arrival was neither friendly nor helpful. He gave my son & I a very dirty look when I asked a question about where to pick-up "take away" room service items ordered over the phone & didn't help/tell us where we could pick up the food. All he said was "the restaurant is over there", & pointed in the direction. We already knew where it was, but not a soul was in it, nor was there anywhere labeled to go to actually pick-up over the phone orders. We ended-up walking out onto the patio & I found a server outside that helped us get our order. The hotel needs to address the parking as it's terrible, especially if you're out doing things late at night. 1st off, it's expensive for how much of a pain it is to park your car in tiny cramed spots. 2nd, there's not enough spots in the garage. I say that because 2 many cars didn't park staright enough so that other vehicles could even get into the space next to them. There should b spots designated for compact cars & others for trucks or SUV's. It would also be if there was a few designated spots for IHG members. The other issue is that the parking machine should take credit cards, not just cash. I didn't know that & the hotel staff never told me they could validate and charge to my room until I ck'd out.
Comment from Hotel Management
16 Jul 2019 by Sidney Arnold, Hotel Management
Thank you very much for staying at the Holiday Inn Munich-Unterhaching and your precious time to rating us. We really appreciate your detailed comments and are really happy about your overall satisfaction.
We will also talk with our bartender , this is not our standard .
We are looking forward to welcoming you again. Kindest regards,
Junior Sales Manager