Ratings based on 887 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Classic Hotel

Posted 20-Oct-2016
Location: Across from India Gate. Fairly central for most sightseeing in Mumbai.
Spent 4 nights here from 1st October. The hotel staff are very helpful. We stayed in the tower wing. I know people look down on these rooms but we had a fabulous view of India Gate and the room was very comfortable, especially the bed. Only downside was that there was some refurbishment work being done and although it finished around 7p.m. there were a few occasions when it was intrusive. Breakfast in the morning in the main restaurant was very good and we also ate once in the harbour view restaurant. I would definitely recommend staying here. Didn't feel that the service was over the top and uncomfortable at any time. Used the pool a few times and had a fabulous head massage in the spa. All in all a great stay.
2out of 5
by A verified traveller

Posted 19-Oct-2016
Definitely not the service I expect from a hotel of this standard.
5out of 5
by A verified traveller from HK

Impressive historical hotel

Posted 15-Oct-2016
All staff are sincere nice , take good care to the guests ! I received surprised everyday ! Full of passionate and warm heart !!!!!! I definitely will visit again and recommend to my friends !!!!!
3out of 5
by A verified traveller from SF CA

Inexperienced staff, small rooms, noisy & busy

Posted 14-Oct-2016
Location: Location is noisy & hectic across from Gateway to India. The harbor water also stinks from pollution. The hotel has hi end shops so like a mall; busy
Old section small room; plenty of street noise & hallway noise due to marble floors. Long wait time for food in restaurants. If you plan to change US dollars, hotel only accept mint dates 2000 or later; that proposes problems! If you play piano don't go near the grand in the lobby; I was yelled at, yes, yelled at my guard for tinkling on the ivories although no sign posted, do not touch. For the price, I recommend staying elsewhere in town & being treated respectfully as a guest.
5out of 5
by A verified traveller

Das beste Hotel in Mumbai

Posted 13-Oct-2016
Alt ehrwürdiges Hotel mit wunderbarem Personal und best geschulten Mitarbeitern. Die Bar beim Pool ist allerdings nicht so gut wie der Rest. Man sollte ein Zimmer im heritage Wing buchen nicht im Tower. Die Zimmer im Tower sind kleiner und haben nicht den Flair des eigentlichen Hotels. Nur noch hier, wenn in Mumbai.
5out of 5
by A verified traveller

Posted 19-Sep-2016
The Taj Mahal Palace Mumbai is the true example of what the 5 star hotels should really be. It was designed with perfection in mind and continues to operate with excellence maintaining the tradition. The taste of luxury and sense of care it gives its guests are the most enjoyable.
5out of 5
by A verified traveller from UK

Excellent hotel steeped in history!

Posted 04-Sep-2016
Pros: Everything!
Cons: How do you improve on perfection!
Location: I visited Gandhi's house which was really interesting, the public laundry, the main station - if you go in the morning you can see the tiffin carriers
All staff were extremely attentive and went out of their way to give a first class service. The salon gave an excellent service and provided valued advice and tips on haircare, foot and hand treatments. The restaurants provide unlimited delights throughout the day, with a smile, superb service. I will recommend the hotel to friends and family and will undoubtedly book a return visit! First class hotel and service!
5out of 5
by A verified traveller from UK

Just about perfect

Posted 18-Aug-2016
Outstanding service from all the staff I met, very good food and a great location.
5out of 5
by A verified traveller from Rhode Island

Wonderful Hotel

Posted 17-Aug-2016
The Taj is worth the money. If you can not afford to stay there, at least visit the hotel. "High Tea" in the Sea Lounge is a great experience.
5out of 5
by A verified traveller from Manchester, UK

Amazing; so worth paying the extra bit to stay.

Posted 14-Aug-2016
3rd time I've stayed at this hotel and the first with my family; previously have been on my own during business travel. The whole experience is amazing from check-in to check-out; we were upgraded to Palace rooms which made us feel very special. Breakfast is lovely but the main positive for this hotel is the place itself and the staff who are so polite & friendly and simply cannot do enough for you. Cannot recommend highly enough.