Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Los Angeles, CA

Nice hotel close to airport Unprofessional staff

Posted 07-Dec-2016
Pros: Well Built Hotel Nice rooms Luxury transport
Cons: Service Service Service Efficiency Supervisory Staff could be more professional.
Location: Close to Mumbai Airport
Very unsatisfying experience. Luxury well built hotel. Inefficient and unprofessional staff Took 45 minutes to get our luggage to the room Allocated wrong room initial that had a guest in it already Confusion over breakfast and brunch ?? Requested manager call back never received one Lobby manager Abhishek especially rude and unprofessional
5out of 5
by A verified traveller

Posted 27-Nov-2016
Great hotel, extra helpful staff. Was stuck because of lack of new currency but staff really helped out.
4out of 5
by A verified traveller from シンガポール


Posted 25-Nov-2016
1out of 5
by A verified traveller from US

Failed miserably to honor their booking

Posted 26-Oct-2016
I was traveling to Mumbai on a short business trip and y flight arrives at the early hours in the morning. i accordingly made a booking for the day before so that when I get to the hotel at 5:30 am my room will be ready. I was shocked when I arrived to be told that the room I booked is not available, and they are fully booked and will take a few hours before they give me a room! To me this is totally unacceptable. and Leela did not honor their booking commitment. The staff that handled the checking-in made a huge mistake of telling me that we don't have any room now. Upon my displeasure and request to speak to the manager on duty, only them the hotel said that they will give me a temporary room until my booked room is available which I was told in a few hours (2-3 hours). later when I went to get my room, again I was told that my room will not be ready for a few more hours! You can imagine my frustration and anger. I booked Leela, as a few years ago I stayed at the same hotel and enjoyed the comfort of the room and hotel. I was told by the hotel staff that as a compensation they would refund the one night that I paid that was not able to use the room I booked. I shall wait and see if this will happen or it will be simply just nice words with no action. Leela, sorry you have failed me miserably and never again.
4out of 5
by A verified traveller

Posted 30-Sep-2016
Pros: Ambience
Cons: front desk staffs and room decoration, also some sign to indicate if there is any complimentary items.
Hotel ambience was really good but it was disappointing that the staff at the front desk were not that friendly and welcoming. Usually the rooms will have some greetings to welcome the guests but here I couldn't find any , most importantly there were no sign of any complimentary items in the room(not even water). On the other hand the house keeping staffs were extremely friendly and welcoming.
5out of 5
by A verified traveller from Arizona, Phoeniz

Very Nice hotel and very convenient for my needs.

Posted 26-Sep-2016
Pros: Everythin, location, rooms ,service
Cons: Nothing
Location: Close to Airport and to a large shopping malls
This hotel is very nice with very friendly and friendly employees, I will not hesitate to recomend this hotel to everybody.
4out of 5
by A verified traveller from Dubai

Nice hotel. Close to airport

Posted 24-Sep-2016
Pros: Location
Friendly staff. Good service at French restaurant. Lounge coffee shop, the service was very very slow & poor.
5out of 5
by A verified traveller from Miami

Beautiful hotel for the price

Posted 11-Sep-2016
Pros: Service, help, cleanliness - everything.
Cons: Not much!
Location: Close to airport, but everything else is a commute with terrible traffic conditions; yet, it has the serenity that can be rather enjoyable
From the check-in time of 5 am till our departure, we were treated like valuable guests
4out of 5
by Susan from Singapore

Posted 02-Sep-2016 on Hotels
The food & service is excellent, but the bathrooms could do with some refurbishing
4out of 5
by A verified traveller

was a business visit and needed somewhere close to

Posted 24-Aug-2016
Cons: Rooms are looking a bit dated
Good staff but had to cancel one night due to an emergency and do not appreciate that the hotel will not be able to process a refund for same.