Ratings based on 491 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, close to Intnl Airport

Posted 28-Apr-2017
Arrived late and got a free upgrade to an executive suite. Room was spacious, clean and very nicely appointed. Staff was courteous, if a little slow.
Comment from Hotel Management
08-May-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai! Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the room experience which has been specially crafted for discerning guests like yourself. Your kind appreciation of our associates motivates us even further. We have noted down your feedback with regards to what you have mentioned. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you again. Yours Sincerely, Sameer Sud General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Walsall

Booked due to location only.

Posted 26-Mar-2017
I booked this hotel due to location only and to catch an early flight. Ride to airport should be complimentary but was charged.
Comment from Hotel Management
07-Apr-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. We have noted down feedback with regards to what you have mentioned. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you again. Yours Sincerely, Sameer Sud General Manager
3 out of 5
by A verified traveller from Rio de Janeiro

Fooled by the promotion

Posted 24-Mar-2017
I really love the Leela. However, I was fooled by a promotion. The room was cheaper than usual, and I gladly got it. However, there were so many things not included( such as internet access, breakfast, airport pickup), that it became a very expensive stay, and unpleasant.
Comment from Hotel Management
07-Apr-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. We have noted down feedback with regards to what you have mentioned. Please be assured that we will try to further define our offering based on your suggestions. We would request you to treat this as a one-off incident and not let it mar your overall impression of our brand. Yours Sincerely, Sameer Sud General Manager
4 out of 5
by shreeniwas

Recommend

Posted 24-Mar-2017 on Hotels
Front office service was excellent Business center printer didn't work In restaurant they didn't honor 20%discount on Dinner on 3/21 as promised on check in But food and services were good Will go again
Comment from Hotel Management
05-Apr-2017
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself. We have noted down your feedback with regards to what you have mentioned. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you again. Yours Sincerely, Sameer Sud General Manager
5 out of 5
by RADHAKRISHNA

Great Value for Money in 5 Star ambience

Posted 23-Mar-2017 on Hotels
I enjoyed my 3 day stay. The staff was very helpful, flexible. The services were good and location was ideal for my work. Overall, very good value for money
Comment from Hotel Management
05-Apr-2017
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages us in our quest of providing luxury hospitality. Your kind appreciation of our associates motivates us even further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you again. Yours Sincerely, Sameer Sud General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Antonio, TX

Best hotel chain in India.

Posted 20-Mar-2017
Staff was extremely friendly and helpful. They went out of their way to help us come up with an itinerary to get the most out of Mumbai without doing a "traditional" tour. Will return.
Comment from Hotel Management
05-Apr-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages us in our quest of providing luxury hospitality. Your kind appreciation of our associates motivates us even further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you again. Yours Sincerely, Sameer Sud General Manager
4 out of 5
by Michael

Wonderful Hotel and even wonderful staff.

Posted 11-Mar-2017 on Hotels
We stayed 3 days in March which was very pleasant and comfortable. The hotel is very beautiful and the service and staff wonderful. Even though we were not entitled to a drop off at the International airport, I decided to try my luck. I was told no, to which I had no problem. I requested security to call for a taxi and as I am waiting at the door with my bags the hotel's BMW pulls in and gives us a free drop off. That was like icing on the cake. I guess the nice lady at the reception did change her mind after all. Thank you for your nice jester. I will surely stay at the Leela again when I make a trip to India.
Comment from Hotel Management
18-Mar-2017 by General Manager, Hotel Management
Dear Guest, Greetings from The Leela Mumbai! Thank you for your feedback and we are pleased to hear that you were happy with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. Your kind appreciation of our associates motivates and encourages us even further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you again. Yours Sincerely, Sameer Sud General Manager
5 out of 5
by A verified traveller

Posted 10-Mar-2017 on Hotels
Comment from Hotel Management
18-Mar-2017 by General Manager, Hotel Management
Dear Guest, Greetings from The Leela Mumbai! Thank you for your feedback and we are pleased to hear that you were happy with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you again. Yours Sincerely, Sameer Sud General Manager
5 out of 5
by Ms Rukhsar H

Great for relaxing

Posted 07-Mar-2017 on Hotels
Excellent Stay
Comment from Hotel Management
11-Mar-2017 by General Manager, Hotel Management
Dear Guest, Greetings from The Leela Mumbai! Thank you for your feedback and we are pleased to hear that you were happy with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you again. Yours Sincerely, Sameer Sud General Manager
3 out of 5
by MRZAL

Posted 04-Mar-2017 on Hotels
Very average service... food and drink massively overpriced
Comment from Hotel Management
11-Mar-2017 by General Manager, Hotel Management
Dear Guest, Greetings from The Leela Mumbai! We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. We sincerely regret the inconvenience caused to you with regards to your experience at our hotel. We have noted down your feedback with regards to what u have mentioned. Kindly be assured that the same has been taken up with utmost seriousness with the respective team to ensure non-recurrence. We would request you to treat this as a one-off incident and not let it mar your overall impression of our brand. Yours Sincerely, Sameer Sud General Manager