Ratings based on 463 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2017
Excellent staff. Decent Hotel although feels a bit
Comment from Hotel Management
25-Feb-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. Your kind appreciation of our associates motivates and encourages us even further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
4out of 5
by A verified traveller from UK

Not close to beach a little pricy but very popular

Posted 14-Feb-2017
Would recommend the club rooms more expensive but have snacks throughout the day fee soft drinks and beers or shorts included 6-8pm then spirits from 9-10 pm staff excellent checkout takes longer than it should and staff easily distracted when doing so
Comment from Hotel Management
27-Feb-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself. We have noted down your feedback with regards to what you have mentioned, kindly be assured that the same has been taken up with utmost seriousness with the respective teams to ensure non-recurrence. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. Yours Sincerely, Sameer Sud General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Convenient to Mumbai international airport

Posted 12-Feb-2017
Pros: The lounge area is quite comfortable, whether inside or out by the pool area, with good service for drinks and food.
Cons: The separate fees for internet, airport transportation, etc. should be included in the room fee.
The Leela is a beautiful facility for meetings, lounging in the pool area and for easy access to the airport.
Comment from Hotel Management
14-Feb-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself. However, we have noted down your feedback with regards to the internet connection and the airport transfer. Please be assured that we try to further define our offerings based on your suggestions. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Leela stands tall!

Posted 11-Feb-2017
As always Leela doesn't disappoint you. Service at its best. Nice spread of breakfast buffet. Well kept facility. What else you expect as a traveler!
Comment from Hotel Management
16-Feb-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Barcelona

Our go to choice when transitting in Mumbai

Posted 04-Feb-2017
If you need to spend a night in Mumbai near the airport then this has got to be the number one option. From the moment you arrive everything is just perfect. The staff are friendly and welcoming. The hotel exudes old school luxury and the facilities are first class.
Comment from Hotel Management
16-Feb-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. Your kind appreciation of our associates motivates and encourages us further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from chandigarh

Good Property

Posted 29-Jan-2017
Pros: Lush green property
Cons: Noisy
Location: Nothing much, as it is in the suburb of Mumbai, but choose it as it was near to airport and place of business
It was a pleasant and comfortable stay, very near to airport
Comment from Hotel Management
14-Feb-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. Yours Sincerely, Sameer Sud General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from The Villages Fl

Clean relaxing island in the sea of Mumbai

Posted 07-Jan-2017
Sat in the back patio and enjoyed the falling water, drinks and delicious food
Comment from Hotel Management
27-Jan-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from London

Excellent hotel 5 mins from Airport

Posted 07-Jan-2017
Pros: - Great resort style hotel 5 minutes from airport - No aircraft noise so peaceful - Good value
Cons: - Breakfast was vast but not particularly enjoyable (food was quite cold and underwhelming), though fresh cooked to order omelette was good.
Location: airport
I had fairly low expectations as had stayed at the Taj Palace previously but just needed a nice hotel for a night, but was very pleasantly surprised. I'd suggest booking a Royal Club room as the free taxi and food drinks (along with a lovely room) made it a greta option. The hotel is no beauty but the pool area is beautiful and the rooms are great. Didn't eat at any of teh restaurants (other than the beautiful pool bar in the evening) as a bit too corporate for me....
Comment from Hotel Management
30-Jan-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the culinary experience and in - room which has been specially crafted for discerning guests like yourself. However, we have noted down your feedback with regards to the Breakfast experience. Please be assured that we would further define our offerings based on your suggestions. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. Yours Sincerely, Sameer Sud General Manager
3out of 5
by A verified traveller from tokyo

Need to work on staff

Posted 28-Dec-2016
Bell staff is humble and experienced ,other staff at reception is worst , terrible horrible lazy impolite
Comment from Hotel Management
27-Jan-2017 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. We sincerely regret the inconvenience caused to you with regards to your experience at our hotel. Kindly be assured that the same has been taken up with utmost seriousness with the respective team to ensure non-recurrence. We would request you to treat this as a one-off incident and not let it mar your overall impression of our brand. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. Yours Sincerely, Sameer Sud General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Excellent Hotel close to the airport

Posted 20-Dec-2016
Clean well appointed rooms, courteous and helpful staff, delicious breakfast menu...a great place to unwind after a long business day or a trip around town. Proximity to airport helps
Comment from Hotel Management
26-Dec-2016 by Sameer Sud , Hotel Management
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself. Your kind appreciation of our associates motivates and encourages us even further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager