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Staff was good but the room didn’t have an iron and I called to get one sent to my room and it never came..
Tristanjay
Stayed 1 night in Apr 2024
6/10 Okay
joseph
9 Apr 2024
joseph
Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Mr. Joseph,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Mr. Dinesh,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 5 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.
A lovely hotel with plenty of helpful staff, nice pool, great food, clean rooms.
Catriona
Stayed 3 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 3 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.
Hotel was in a cenmtral location with excellent staff. The only negative feedback i have was the noise from banging doors throughout the night and being able to hear people talking outside my door. Besides this, was a great stay.
Anil
Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Mr. Anil,Greetings from The Leela Mumbai!We are glad to hear that you were satisfied with your visit. Should there be anything else that you would like to share with us to help us further improve upon our services, we would be delighted to hear from you.We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 1 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.
A haven of peace and quiet in a bustling City ! Stand out feature are the 11 acres of gardens and a well designed pool. Rooms overlooking pool are strongly recommended - high floor as always. Pool area at this hotel is well designed - no noise or excessive child activity / noise .
Peter
Stayed 3 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 30 Mar 2024
Dear Mr. Peter,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.
It was affordable, safe,
It needs a bit more upgrade in terms of rooms since its a 5 starrer
Nitin
Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 27 Mar 2024
Dear Guest,Greetings from The Leela Mumbai! We are pleased to hear that you were haopy with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 26 Mar 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your stay with us.Thank You for your kind words. We look forward to welcoming you again.
10/10 Excellent
Preya
19 Mar 2024
Preya
Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Ms. Preya,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.
2/10 Terrible
Jitendra
Travelled with partner
19 Mar 2024
Disliked: Cleanliness
Not much
Jitendra
Stayed 5 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Mar 2024
Dear Mr. Jitendra, Greetings from The Leela Mumbai!We are disheartened that we could not live up to your expectations. We would like to understand your grievances better in an attempt to further refine our services. We are hopeful that you would give us a chance to serve you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 19 Mar 2024
Dear Mr. Michael,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.
10/10 Excellent
Shivani
6 Mar 2024
Shivani
Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 27 Mar 2024
Dear Ms. Shivani,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.
Staff is pleasant rooms are a little dated and tired. Not a massive property.
Gurdeep
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 27 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.
Food and service were excellent. Simon and Santosh at Citrus went out of their way to treat us well. The room was very nice and bed was very comfortable with nice linens.
Jonathan
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 23 Feb 2024
Dear Mr. Jonathan,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your stay with us. Thank You for your kind words. We look forward to welcoming you again.
10/10 Excellent
Shweta
21 Feb 2024
Shweta
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Ms. Shweta,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.
10/10 Excellent
Vijaykumar
21 Feb 2024
Vijaykumar
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.
Property is excellent. Clean rooms, friendly staff and amazing hospitality. Truly worth the stay
Shweta
Stayed 3 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Feb 2024
Dear Ms. Shweta,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.
Lovely hotel. Staff was amazing and the check in experience was very smooth.
Krupa
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Feb 2024
Dear Ms. Krupa,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 23 Feb 2024
Dear Mr. Mahesh,Greetings from The Leela Mumbai! We are pleased to hear that you were satisfied with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.
Staff are trained to same level as taj hotels. Excellent.
BHARAT
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Feb 2024
Dear Mr. Bharat,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.
Leela is always very welcoming. It is like coming home.
Ari
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.
8/10 Good
VIRENDRA, san ramon
18 Feb 2024
VIRENDRA
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Mr. Virendra,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.
Excellent staff and hotel apart from breakfast. Overcrowded,tables too close to each other, basically sat at a table for 20 people. Not a pleasant breakfast for a couple!!
After complaining this was resolved and a table for two was found.
nigel
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 26 Feb 2024
Dear Mr. Nigel,Greetings from The Leela Mumbai!We are pleased to hear that you were happy with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services.We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 12 Feb 2024
Dear Mr. Mandar,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 9 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 9 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.
Special call out to Kevin at the front desk. He was extremely cordial and made sure I had a pleasant stay at Leela.
Thanks and looking forward to visiting again.
Sameer
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 9 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.
10/10 Excellent
Mukesh
6 Feb 2024
Mukesh
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Mr. Mukesh,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.
8/10 Good
Anita
31 Jan 2024
Anita
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Ms. Anita,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.
Excellent service and great to see property has been maintained. Doesn't feel like an airport hotel. Very peaceful midst of Mumbai hustle and bustle
Poonam
Stayed 3 nights in Dec 2023
Response from Sameer Sud, General Manager, The Leela Mumbai on 31 Jan 2024
Dear Ms. Poonam,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your stay with us.Thank You for your kind words. We look forward to welcoming you again.
This is the best hotel to stay at for access to the airport.
Robert
Stayed 2 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 29 Jan 2024
Dear Mr. Robert,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.
10/10 Excellent
Padam
27 Jan 2024
Padam
Stayed 2 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.
10/10 Excellent
Makkuni
26 Jan 2024
Makkuni
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Jan 2024
Dear Mr. David,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.
10/10 Excellent
Pragati
20 Jan 2024
Great customer service, attention to details at the breakfast buffet, excellent quality of food, cleanliness, excellent food at their on site restaurant Jamavar and their hospitality.
Pragati
Stayed 4 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Jan 2024
Dear Ms. Pragati,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.
Location to airport, staff, and quality of ammenties.
Anita
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Jan 2024
Dear Ms. Anita,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.
Anil at the front desk was a true professional to interact with.
Raja
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Jan 2024
Dear Mr. Raja,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.
10/10 Excellent
Elizabeth, Monroe
18 Jan 2024
Elizabeth
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Jan 2024
Dear Ms. Elizabeth,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.
Divya at front desk - service with a huge smile. Kunal in Citrus - very courteous and helpful . Bell desk - excellent service
Great Wall - great food. Charge 700rs for plain rice. Outrageous. Waiters won’t give me a small portion. Apart from that, great stay. Coming back on Sun and again week after fior multiple days. Front desk and managers unyielding ijn terms of potential for upgrade. Not too interested in repeat customer I guess. O well!! I like your hotel . Have come often
Verified traveller
Stayed 3 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Jan 2024
Dear Guest,Greetings from The Leela Mumbai! We are pleased to hear that you were satisfied with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Jan 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.
10/10 Excellent
Nirmala
17 Jan 2024
Nirmala
Stayed 5 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 19 Jan 2024
Dear Ms. Nirmala,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.