Ratings based on 325 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from New York

One of the best hotel experiences

Posted 18-Aug-2016
Great staff with excellent service. Rooms were maintained very well.
Comment from Hotel Management
29-Aug-2016 by Biswajit Chakraborty , Hotel Management
Bonjour Sai, Your kind commendations of our property and services just brightened our day. Thank you so much and look forward to seeing you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by A verified traveller from Mumbai

Excellent stay

Posted 23-Jul-2016
It was a great ,experience and enjoyable at Sofitel .Good services and excellent food.
Comment from Hotel Management
by Biswajit Chakraborty, Hotel Management
Bonjour BABRAH, Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. We hope you will give us the opportunity to welcome you again soon to the Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by Namita

Posted 27-Jun-2016 on Hotels
Comment from Hotel Management
02-Jul-2016 by Biswajit, Hotel Management
Bonjour Namita, Thank you so much for giving us a 5 star rating telling us of your experience. Truly is appreciated. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC
4out of 5
by amit from Mumbai

Relaxing stay

Posted 16-May-2016 on Hotels
Very nice rooms and courteous staff good breakfast spread only pool is a little small. Overall a good stay really relaxed.
Comment from Hotel Management
02-Jul-2016 by Biswajit, Hotel Management
Bonjour amit, Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am delighted to learn that you had an excellent stay with us. It is always encouraging for to us to learn that our guests are satisfied with our services and it is what we strive for everyday. We look forward to welcoming you back soon, and hope that your next visit with us will be as pleasant as the previous one. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC
4out of 5
by A verified traveller

Posted 15-May-2016 on Hotels
Comment from Hotel Management
by Biswajit, Hotel Management
Dear Valued Guest, Thank you so much for your very encouraging rating. We promise to work harder next time to convert your rating to a superlative 5 star on your next visit. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by Ajay from Ludhiana

Excellent

Posted 15-May-2016 on Hotels
I left my shirt and they informed and offered to send it by courier. Otherwise excellent plush interiors with very comfortable duvet sheets.
Comment from Hotel Management
20-Jul-2016 by Biswajit, Hotel Management
Bonjour Ajay Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am delighted to learn that you had a pleasant stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC
5out of 5
by A verified traveller from Franklin, TN

Over-the-top luxury

Posted 08-May-2016
Pros: Very central location. Everything looks and feels brand-new.
The Sofitel is a certainly stunningly luxurious hotel. However, one gets the sense that they are trying too hard. All the ornamentation actually gets in the way of practicality. For instance, the bathroom is enclosed in frosted glass, which looks rather impressive, but the glass walls are not vertical, which means you can easily hit your head, especially at night. Also, the grand sofa is so overloaded with pillows that you have to clear some space before anybody can sit down. This gives the whole room the feel of an exhibit that one should not touch. As a result, the hotel is rather unsuitable for families with young children. On the other hand, couples on a romantic getaway might find it rather charming. The same over-the-top approach applies to the staff. They are all extremely forthcoming to the point of being in your face, and often there is some upselling involved.
Comment from Hotel Management
31-May-2016 by Biswajit Chakraborty , Hotel Management
Dear Stefan, Thank you for your detailed feedback and for choosing our hotel as your accommodation choice. While we are pleased to know that you had an overall pleasant stay with us, I do appreciate you highlighting certain observations that were of inconvenience to you. We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerement, Biswajit Chakraborty General Manager- Sofitel Mumbai BKC
5out of 5
by A verified traveller

Excellent hotel with ample security

Posted 21-Apr-2016
Amazing hotel,had a great time there. Loved the club breakfast offer wish all Sofitel hotel would offer that.
Comment from Hotel Management
25-Apr-2016 by Biswajit Chakraborty, Hotel Management
Dear Valued Guest, Thank you so much for your compliments and appreciation. Truly means alot. Look forward to you visiting us again. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by Andrew from Melbourne

Wish there was a "6" rating for service

Posted 18-Apr-2016 on Hotels
Its BKC location is very convenient for me, but that's not the reason I returned to this hotel: once again, outstanding service from the staff was even better than I remembered.
Comment from Hotel Management
25-Jun-2016 by Biswajit, Hotel Management
Dear Andrew, Thank you so much for your very encouraging review. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
1out of 5
by A verified traveller

Not recommended

Posted 11-Apr-2016 on Hotels
The wall was so thin, I was able to hear everything from outside of my room and next door as well. It was very old and not well maintained hotel. not visiting again.
Comment from Hotel Management
25-Jun-2016 by Biswajit, Hotel Management
Dear Valued Guest, Thank you for taking the time to share with me your detailed feedback about your experience at the Sofitel Mumbai BKC. With regard to your review, may I clarify that our hotel is a 4 year old property, and within a short span of time we have got rave reviews not only on our level of service but as well as the upkeep of the property that has made us among the top 3 hotels in Mumbai. We would be glad to assist you with a quieter room on your next visit if you could let us know when we can have the pleasure of you visiting us again. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back to Sofitel Mumbai BKC. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC