5 restaurants, breakfast, lunch served; local and international cuisine

Reviews of Sofitel Mumbai BKC Hotel

5 out of 5
Sofitel Mumbai BKC Hotel
C-57, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1001 reviews" "
Rating 8 - Good. 190 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sricharan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Jan 2024
Response from Taniska on 28 Feb 2024
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Good

Mitulkumar

Stayed 2 nights in Feb 2024
Response from Taniska on 21 Mar 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Jasvir

Excellent
Stayed 1 night in Feb 2024
Response from Taniska on 26 Feb 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Soumya kanti

Liked: Cleanliness, staff & service, property conditions & facilities
Keep it up
Stayed 3 nights in Feb 2024
Response from Taniska on 15 Feb 2024
Bonjour Mr. Kanti,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

6/10 Okay

Haripriya

Business traveller
Liked: Cleanliness, staff & service, amenities
It takes too long to access the property by car. The wait is too long.
Stayed 1 night in Feb 2024
Response from Taniska on 13 Feb 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well run hotel
Stayed 1 night in Feb 2024
Response from Taniska on 13 Feb 2024
Bonjour Mr. Andrew,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

2/10 Terrible

Harjit, Owensboro

Stayed 2 nights in Feb 2024
Response from Taniska on 7 Feb 2024
Bonjour Mr. Harjit,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Pete

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great amenities
Stayed 1 night in Feb 2024
Response from Taniska on 4 Feb 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

6/10 Okay

Pradeep

Travelled with family
Liked: Staff & service
Property seems dated; the rooms are corridors are dark. Surprised why it is a 5 star
Stayed 1 night in Jan 2024
Response from Taniska on 4 Feb 2024
Bonjour Mr. Pradeep,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

6/10 Okay

DANNY, Los Angeles

Stayed 2 nights in Jan 2024
Response from Taniska on 25 Jan 2024
Bonjour Guest,Thank you for leaving us your valuable review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Harveer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Taniska on 25 Jan 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Good

Suneet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast Good, lunch below average, dinner excellent. Angled Rooms not a good idea. Service average. Outside food not allowed.if you are 3 persons in one room, you get 2 beds, third person sleeps in a couch. Not yet fully 5 star.
Stayed 2 nights in Jan 2024
Response from Taniska on 22 Jan 2024
Bonsoir Mr. Suneet,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Samina

Travelled with family
Most wonderful staff at the property you’ll ever come to. I would definitely recommend this place to anyone who is coming to Mumbai, even the housekeeping staff, Surti and Manoj was extra ordinary, Khushboo, the manager went out of her way to made sure we were comfortable and saw to all our needs, hats off to everyone as Sophia tell
Stayed 4 nights in Jan 2024
Response from Taniska on 22 Jan 2024
Bonsoir Ms. Samina,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Radhika

Stayed 3 nights in Jan 2024
Response from Taniska on 4 Feb 2024
Bonjour Ms. Radhika,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Good

Bhakti

Travelled with family
Liked: Cleanliness, amenities
It was an enjoyable stay but felt the standards could have been raised easily but having more staff able during meal service and also the cleanliness of the rooms increased. Great range of food being offered, but the prices for drinks were exceptionally high!
Stayed 2 nights in Dec 2023
Response from Taniska on 10 Jan 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Good

Bhakti

Liked: Property conditions & facilities
Response from Taniska on 10 Jan 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Bakir Tri-state Enterprises

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property excellent staff.
Stayed 4 nights in Dec 2023
Response from Taniska on 9 Jan 2024
Bonjour Valued Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at Sofitel- BKC; great location, ease of checking/checkout; no noise issue issue, friendly staff, rooms were clean, nice ambiance, lavish and delicious breakfast options, overall fantastic experience and for sure going back again
Stayed 2 nights in Jan 2024
Response from Taniska on 9 Jan 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Good

Prakritee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay
Stayed 2 nights in Dec 2023
Response from Taniska on 4 Feb 2024
Bonjour Ms. Prakritee,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Saurin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contemporary in the heart of a clean commercial area
Stayed 2 nights in Dec 2023
Response from Taniska on 26 Dec 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Sukhneer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect nd breakfast was delicious nd had a great variety of options.
Stayed 4 nights in Dec 2023
Response from Taniska on 26 Dec 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Rajnish

Stayed 2 nights in Dec 2023
Response from Taniska on 26 Dec 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Good

John e

Stayed 2 nights in Dec 2023
Response from Taniska on 22 Dec 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could meet your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from Taniska on 22 Dec 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Good

Zehera

Beautiful hotel. Very clean property. Spa / Pool was nice. Room service was slow. Had to ask for napkins and condiments. Room was missing a hair dryer.
Stayed 2 nights in Dec 2023
Response from Taniska on 18 Dec 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words, and we are glad to note your appreciation of the hospitality offered at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Charanjit, Jurupavalley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Taniska on 18 Dec 2023
Bonjour Valued Guest,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAsst. Guest Experience Manager Sofitel Mumbai BKC!

6/10 Okay

Vimal kumar

Business traveller
Service in the breakfast not good no one comes to ask you for 10-15 min
Stayed 5 nights in Dec 2023
Response from Taniska on 11 Dec 2023
Bonjour Guest,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Sincerement,Team Sofitel Mumbai BKC!

8/10 Good

Lingaraj

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel at a good corporate location
Very clean hotel in a corporate area not much to do in walking distance! We arrived a bit early but we’re helped only after 2 pm.
Stayed 2 nights in Dec 2023
Response from Taniska on 11 Dec 2023
Bonjour,Thank you very much for sharing your most valuable feedback. Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Sincerement,Team Sofitel Mumbai BKC!

6/10 Okay

Kavya

Stayed 1 night in Dec 2023
Response from Taniska on 11 Dec 2023
Bonjour,Thank you so much for your rating. Hope to see you soon.Sincèrement,Team Sofitel Mumbai BKC!

10/10 Excellent

Tuba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Taniska on 18 Dec 2023
Bonjour Guests,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

JINIT

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was memorable time to stay at sofitel. Thoughtful food options and excellent service. Will visit again
Stayed 3 nights in Nov 2023
Response from Taniska on 11 Dec 2023
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Sincèrement,Team Sofitel Mumbai BKC!

10/10 Excellent

Ravi Ramkrishin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023
Response from Taniska on 11 Dec 2023
Bonjour Guest, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!

10/10 Excellent

Yash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Taniska on 11 Dec 2023
Bonjour Guests, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!

10/10 Excellent

Anuj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurants
Stayed 2 nights in Nov 2023
Response from Taniska on 11 Dec 2023
Bonjour Guests, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!

4/10 Poor

HISATOSHI

Stayed 1 night in Nov 2023
Response from Gaurav Batra on 8 Nov 2023
Bonjour Guests,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Sincèrement,Gaurav Batra

10/10 Excellent

Jassi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front girls was very helpful and professional. Thank you guys.
Stayed 1 night in Oct 2023
Response from Taniska on 11 Dec 2023
Bonjour!We would like to thank you for your kind words and review for our service!Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.Merci beaucoup!Team Sofitel Mumbai BKC!

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gaurav Batra on 30 Oct 2023
Bonjour Guest,Thank you for taking time out to share feedback of your experience with us.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Sincerement,Gaurav BatraFront Office Manager

10/10 Excellent

Neil

Stayed 5 nights in Oct 2023
Response from Gaurav Batra on 29 Oct 2023
Bonjour Guests,At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Mumbai BKC, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Regards,Gaurav BatraFront Office Manager

10/10 Excellent

Toby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Gaurav Batra on 28 Oct 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Sincerement,Gaurav BatraFront Office Manager

10/10 Excellent

Amandeep

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice hotel
Stayed 4 nights in Aug 2023
Response from Gaurav Batra on 27 Oct 2023
Bonjour Guest,Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Sincerement,Gaurav BatraFront Office Manager

10/10 Excellent

Bhaktasharan, colorado springs

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff is amazing! Treated with Royalty.
Stayed 2 nights in Oct 2023
Response from Gaurav Batra on 27 Oct 2023
Bonjour Guest,At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.We look forward to welcoming you back with us.Sincerement,Gaurav BatraFront Office Manager

10/10 Excellent

Hans

Business traveller
Liked: Cleanliness, staff & service, room comfort
Noisy street
Checking in and out was easy but I was woken up at 5.30am one day from loud banging noise. I believe the noise came from the ground floor construction. I call reception but the banging continued till 6.30am. Bed was comfortable and the bathroom was spacious.
Stayed 3 nights in Oct 2023
Response from Gaurav Batra on 16 Oct 2023
Bonjour Mr Hans, Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended. Unfortunately, there wasn't any maintenance work taking place in the hotel due to which this noise was travelling to the room.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Sincerement,Gaurav BatraFront Office Manager

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Mumbai
I was attending Broadcast India in Mumbai the sofitel is in an excellent location for the exhibition centre. The staff were all excellent and the room was very comfortable
Stayed 2 nights in Oct 2023
Response from Gaurav Batra on 20 Oct 2023
Bonjour Guest,We are glad that you enjoyed the services, the ambience and have carried back fond memories of your stay with us. It is encouraging and we shall strive to achieve greater heights to meet the expectations of our guests.The team and I, look forward to welcoming you again soon to the Sofitel Mumbai BKC and we hope that you revisit us soon.Merci beaucoup!Gaurav BatraFront Office Manager

2/10 Terrible

Karan

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gaurav Batra on 20 Oct 2023
Bonjour Guest, Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Request you to please share your experience in detail to improve on our lost opportunities based on your feedback.Hope to see you soon.Sincèrement,Team Sofitel Mumbai BKC!

6/10 Okay

Hakim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2023
Response from Gaurav Batra on 4 Oct 2023
Bonjour,Thank you so much for your rating and request you to please share your experience in detail to improve on our lost opportunities based on your feedback.Hope to see you soon.Sincèrement,Gaurav BatraFront Office Manager Sofitel Mumbai BKC!

10/10 Excellent

Jaymeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with excellent rooms within walking distance from US general consulate.
Stayed 2 nights in Sep 2023
Response from Gaurav Batra on 4 Oct 2023
Bonjour Jaymeen,We are glad that you enjoyed the services, the ambience and have carried back fond memories of your stay with us. It is encouraging and we shall strive to achieve greater heights to meet the expectations of our guests.The team and I, look forward to welcoming you again soon to the Sofitel Mumbai BKC and we hope that you revisit us soon.We hope you visit us soon.Merci beaucoup!Gaurav BatraFront Office ManagerSofitel Mumbai BKC

2/10 Terrible

Pong, GLEN ALLEN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Gaurav Batra on 4 Oct 2023
Bonjour Mr. Pong,Thank you so much for your rating.request you to please share your experience in detail to improve on our lost opportunities based on your feedback.Hope to see you soon.Merci beaucoup!Gaurav BatraFront Office ManagerSofitel Mumbai BKC

10/10 Excellent

kamajit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here due to our immigration appointment with usa not bad at all everything is walking distance service is nice and clean great food will recommend!
Stayed 6 nights in Sep 2023
Response from Gaurav Batra on 23 Sept 2023
Bonjour Kamaljit,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your experience.We look forward to welcoming you back with us.Merci beaucoup!Gaurav BatraFront Office Manager

10/10 Excellent

Shruthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Gaurav Batra on 23 Sept 2023
Bonjour Shruthi, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Merci beaucoup!Sincerement,Gaurav BatraFront Office ManagerSofitel Mumbai BKC!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Gaurav Batra on 23 Sept 2023
Bonjour,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC. Thank you so much for your 5 star rating. I hope your next visit is just around the corner. We look forward to your return visit!Sincèrement,Gaurav BatraFront Office Manger Sofitel Mumbai BKC!