Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Franklin, TN

Over-the-top luxury

Posted 08-May-2016
Pros: Very central location. Everything looks and feels brand-new.
The Sofitel is a certainly stunningly luxurious hotel. However, one gets the sense that they are trying too hard. All the ornamentation actually gets in the way of practicality. For instance, the bathroom is enclosed in frosted glass, which looks rather impressive, but the glass walls are not vertical, which means you can easily hit your head, especially at night. Also, the grand sofa is so overloaded with pillows that you have to clear some space before anybody can sit down. This gives the whole room the feel of an exhibit that one should not touch. As a result, the hotel is rather unsuitable for families with young children. On the other hand, couples on a romantic getaway might find it rather charming. The same over-the-top approach applies to the staff. They are all extremely forthcoming to the point of being in your face, and often there is some upselling involved.
5out of 5
by A verified traveller

Excellent hotel with ample security

Posted 21-Apr-2016
Amazing hotel,had a great time there. Loved the club breakfast offer wish all Sofitel hotel would offer that.
Comment from Hotel Management
25-Apr-2016 by Biswajit Chakraborty, Hotel Management
Dear Valued Guest, Thank you so much for your compliments and appreciation. Truly means alot. Look forward to you visiting us again. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by A verified traveller from india , Pune

Sofitel one of the best hotels

Posted 08-Mar-2016
My experience from start to end was excellent , Staff was so courteous , so welcoming , and trust me we always got more than committed , if I plan to stay in Mumbai Sofitel would be my first choice , Had been to Mumbai , with family and experience in Sofitel was really too good and most memorable . I mean words will not suffice . I will give 5 * s for sure . I would really suggest the same hotel to all my friends and family and all others who are seeing my review
Comment from Hotel Management
14-Mar-2016 by Biswajit, Hotel Management
Dear Ameen, I am personally overwhelmed with your review. Your kind compliments and recognition of our staff is a great motivation for us and has truly served as a boost to us as a team to strive towards greater heights of excellence. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC
3out of 5
by A verified traveller

Staff issues

Posted 05-Mar-2016
Hotel is of standard naffnes for India but the staff at the reception where awful! If you don't look like a million dollars regardless that you may be, they won't want to know.
Comment from Hotel Management
10-Mar-2016 by Biswajit, Hotel Management
Dear Valued Guest, I have well noted your comments and thank you for giving me your sincere inputs. I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore I regret the inconvenience caused. Do let me know when your travel plans bring you back to Mumbai. Will personally look after your stay. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by Tianna

Fantastic Stay

Posted 02-Mar-2016 on Hotels
It was a great hotel with wonderful food in the buffets and cafe. Service was fantastic - they covered every need you could have.
Comment from Hotel Management
07-May-2016 by Biswajit, Hotel Management
Dear Tianna, Your heartfelt comment and warm appreciation just made our day. Thank you so much. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by William Alan from Amsterdam

Outstanding!

Posted 01-Mar-2016 on Hotels
I had an excellent stay! The staff is incredibly accommodating and helpful. I arrived at 6:30 am after a difficult journey from the airport. Tyson at the front desk helped me get settled, and even walked with me across the street to a working ATM so that I could get money. There were no requests that were not immediately seen to. The room was spacious and clean. The bathroom had a huge tub and a shower room. It was impeccably clean with an attentive cleaning staff. WiFi worked well, and the restaurant had tasty, if somewhat pricey, fare. The hotel is located in the BKC, which is a calmer neighborhood than other places in Mumbai. There are not many interesting locations near the hotel. I highly recommend without reservation.
Comment from Hotel Management
07-May-2016 by Biswajit, Hotel Management
Dear William Alan Thank you so much for your 5/5 rating. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by Kathleen from NYC

Mumbai Holiday

Posted 29-Feb-2016 on Hotels
We loved the hotel, great value for money! Felt very luxurious!
Comment from Hotel Management
07-May-2016 by Biswajit, Hotel Management
Dear Kathleen, Thank you so much for your very encouraging review. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by A verified traveller

Posted 28-Feb-2016 on Hotels
Comment from Hotel Management
30-Apr-2016 by Biswajit, Hotel Management
Dear Valued Guest, Thank you so much for your very encouraging rating. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by Shalini

Posted 28-Feb-2016 on Hotels
Comment from Hotel Management
30-Apr-2016 by Biswajit, Hotel Management
Dear Shalini, Thank you so much for your rating on Hotels.com Hope to see you back soon. Sincerement, Biswajit Chakraborty General Manager- Sofitel Mumbai BKC
5out of 5
by A verified traveller

Located right by the trade week event.

Posted 20-Feb-2016
Attentive and polite staff - obliging and caring. Excellent housekeeping.
Comment from Hotel Management
22-Feb-2016 by Biswajit , Hotel Management
Dear Valued Guest, Thank you so much for your very encouraging review. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC