Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from sydney

Substandard food at Sofitel Mumbai.

Posted 27-Jan-2016
Pros: The rooms are spacious but room service needs improvement,
Cons: Attitude of staff and quality of food for the prices charged.
Location: Not much to do nearby. There's a shopping centre about 30 minutes away from the hotel.
The high tea food is substandard. Morning breakfast foods are cold and do poor quality and poorly presented. Food temperature is not maintained to world standard. Many people get gastro after eating food at this hotel. The staff also looked untrained to handle food the correct way. Send your staff for further training in food handling and food preparation.
5 out of 5
Recommended
for Everyone
by A verified traveller

호텔 픽업 무료인 호텔

Posted 18-Jan-2016
공항 픽업 및 센딩이 무료인 점이 인상적이었고, 호텔 전반적인 시설에 만족. 다만, TV는 수리 후에도 셋톱박스 연결에 다시 문제 발생.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Excellent stay in mumbai

Posted 10-Jan-2016
Wonderful hotel, great location, friendly staff, beautiful room, and the access to the club on the 14th floor was amazing. Amazing selection for breakfast every morning
5 out of 5
Recommended
for Everyone
by A verified traveller

Great service

Posted 04-Jan-2016
Pros: Breakfast buffet was one of the best I have seen. Room was immaculate.
Breakfast buffet was one of the best I have seen. Room was immaculate.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Surrounded by high rise new commercial building

Posted 31-Dec-2015
Most of my stay with them was great, room service was excellent, buffet was good, definitely some work out equipment is needed at the gym, overall the stay was great.
5 out of 5
Recommended
for Business Travellers
by Cecilia

Posted 01-Nov-2015 on Hotels
Comment from Hotel Management
02-Jan-2016 by Biswajit, Hotel Management
Bonjour Cecilia, Thank you so much for your 5/5 rating. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 01-Nov-2015
Food was great, staff was very helpful. Beautiful room.
Comment from Hotel Management
18-Nov-2015 by Biswajit Chakraborty , Hotel Management
Bonjour Valued Guest, Thank you for your review. I certainly appreciate your kind commendations of our property. Look forward to you visiting us in the very near future. Sincerement, Biswajit Chakraborty General Manager- Sofitel Mumbai BKC
5 out of 5
by A verified traveller

很棒的五星級飯店

Posted 23-Oct-2015 on Hotels
服務還不錯, 早餐水果種類少了點. 熟食區如果能國際口味化更好. 房間樓層走道噴香水太濃了.整體還不錯!飯店人員都很客氣有禮貌!
Comment from Hotel Management
23-Jan-2016 by Biswajit, Hotel Management
Bonjour Valued Guest, Thank you so much for your review. Truly pleased to note your kind compliments on your overall experience at our hotel as well as your appreciation for our staff. Look forward to you visiting us in the very near future. Sincerement, Biswajit Chakraborty General Manager- Sofitel Mumbai BKC
5 out of 5
Recommended
for Families
by Rajesh

Posted 21-Oct-2015 on Hotels
Comment from Hotel Management
02-Jan-2016 by Biswajit, Hotel Management
Bonjour Rajesh, Thank you so much for your 5/5 rating. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
Recommended
for Couples
by Sabu Peter from Munich

Alles Bestens und Hochwertig

Posted 10-Oct-2015 on Hotels
Top Hotel
Comment from Hotel Management
02-Jan-2016 by Biswajit, Hotel Management
Bonjour Sabu Peter, Thank you so much for your 5/5 rating. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC