Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Nice hotel in the backyard of the US Consulate

Posted 05-Dec-2016
Great location, very personable, helpful and professional staff. Duty Manager Yuvraj is dedicated to his work and made my stay extremely comfortable. Breakfast at Pondicherry cafe was lip-smacking. I will highly recommend the hotel.
5out of 5
by A verified traveller

Posted 03-Dec-2016
It is very good hotel, good room, location, ambiance and excellent service.
5out of 5
by A verified traveller

Nice hotel. Happening area.

Posted 25-Nov-2016
Pros: Cleanness, Lavish rooms and staff.
Cons: None of can i think off.
Location: Bars, Restaurants,
Lots of good restaurant and bar around. Good Spa service and awesome breakfast.
5out of 5
by A verified traveller from 東京

便利で快適

Posted 23-Nov-2016
高額ルピー札廃止騒動のただ中、渡印しました。空港お迎えが含まれていたので、両替の列に並ばずにホテルにたどり着けました。 そういうランクだったのか、お部屋でチェックイン。室内には十分なお水、アメニティ、エスプレッソマシン、アイロン等々揃っていて、ほんと快適。ブッフェ式朝食も込みで、いろんな種類のおいしいお料理がたくさん。 近くのATMで引き出した2000ルピー札を崩してもらって、助かりました。(通常は外貨両替もしているそうですが、混乱中でしたので中止してました) 皆さん適度にフレンドリーで、押しつけがましさもなく、偉そうでもなく(高いホテルにありがちでよね)、全く不満なしです。こんな経験は人生初めてかも。
5out of 5
by A verified traveller from US

Hotel with exceptional service.

Posted 09-Nov-2016
The hotel is amazing and the service is exceptional. Also the food is great in all the restaurants in Sofitel.
Comment from Hotel Management
23-Nov-2016 by Biswajit, Hotel Management
Thank you so much! Your review made our day! It was our pleasure being at your service and we look forward to welcoming you back to Sofitel Mumbai BKC in the near future. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by A verified traveller from south of Germany

Fantastic family stay

Posted 04-Nov-2016
Pros: The biggest plus considering all amenities definetly is the fantastic service and support the lovely concierges are providing. Best English, super manners, fantastic charisma. Thank you for your patience with helping us in so many affairs. Rooms are like you were entering heaven.
Cons: Everything was great, but you have to be aware that you are living in the commercial area, so there are many big buildings around.
Location: There might be missing a little supermarket outside the hotel.
Comment from Hotel Management
23-Nov-2016 by Biswajit, Hotel Management
Thank you so much! Your review made our day! It was our pleasure being at your service and we look forward to welcoming you back to Sofitel Mumbai BKC in the near future. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by A verified traveller from bhopal

Nice hotel close to us consulate

Posted 30-Oct-2016
I booked Sofitel first time for visa interview at us consulate and mainly because of the location, its 5 min walking distance from hotel. I really enjoyed my stay, staff was very helpful and they really care about guest. Excellent service and facilities, pleasant stay.
Comment from Hotel Management
23-Nov-2016 by Biswajit, Hotel Management
Thank you so much! Your review made our day! It was our pleasure being at your service and we look forward to welcoming you back to Sofitel Mumbai BKC in the near future. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by A verified traveller from US

Posted 23-Oct-2016
Great hotel, friendly staff, excellent food. Had a fantastic stay!
Comment from Hotel Management
23-Nov-2016 by Biswajit, Hotel Management
Thank you so much! Your review made our day! It was our pleasure being at your service and we look forward to welcoming you back to Sofitel Mumbai BKC in the near future. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
by Pratik

Posted 31-Aug-2016 on Hotels
Stay was great..... Being a 5 star many desserts are missing
Comment from Hotel Management
20-Sep-2016 by General Manager, Hotel Management
Bonjour Pratik, Thank you for choosing to stay with the Sofitel Mumbai BKC and taking the time to share your experience. We do have a variety of desserts on offer and would be happy to take in your feedback and suggestions on any preferences you may have had which may have not been on offer that particular day. Do let us know on your next visit and rest assured, we will do our very best to take care of all your preferences. Thank you once again for sharing your candid feedback and do allow us the pleasure to serve you better. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC
5out of 5
by A verified traveller from New York

One of the best hotel experiences

Posted 18-Aug-2016
Great staff with excellent service. Rooms were maintained very well.
Comment from Hotel Management
29-Aug-2016 by Biswajit Chakraborty , Hotel Management
Bonjour Sai, Your kind commendations of our property and services just brightened our day. Thank you so much and look forward to seeing you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC