Ratings based on 381 Verified Reviews

4.7 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4out of 5
by A verified traveller

Average 5 stars hotel

Posted 01-Feb-2017
Nothing special about the hotel. Conflict was resolved by offering couples massage and the rooms were totally different from the pictures on the internet
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Mazen, Thank you for selecting our hotel as your accommodation choice and for taking the time to share your comments with us. I was delighted to note that your concern was addressed to your best satisfaction and apologize for the inconvenience caused during your stay. May I also share with you that Sofitel Mumbai BKC is the proud recipient of The World Luxury Hotel Awards 2016 and in fact our rooms have been well appreciated by guests who vouch that it creates a soothing retreat, in the heart of the city. Thank you once again for your feedback and we hope you will give us the opportunity of welcoming you again in Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
Recommended
for Everyone
by A verified traveller from Beirut

Great Hotel in a nice area.

Posted 01-Feb-2017
Pros: Great facilities, nice comfy rooms.
Location: Quite, Luxurious & Safe.
Very luxurious hotel with all kinds of facilities. Located in a quite luxurious and safe area. Their Spa is amazing and offer a great range of massages.
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Fouad, Thank you for taking the time to share feedback from your recent stay with us and for choosing Sofitel Mumbai BKC as your accommodation choice. It was a pleasure for us to be at your service and we look forward to welcoming you again soon at the Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager - Sofitel Mumbai BKC
5out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, australia

Great stay!

Posted 26-Jan-2017
Pros: We felt welcome and comfortable
An hotel that surprise you. Awareness of different diets and sustainability.
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear polin, Thank you for choosing to stay with Sofitel Mumbai BKC during your recent visit to Mumbai and for sharing your appreciation with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the hotel. My team and I assure you of our best services at all times. We look forward to welcoming you again soon and hope that Sofitel Mumbai BKC remains your preferred hotel on all your future visits to Mumbai. Sincèrement, Biswajit Chakraborty General Manager - Sofitel Mumbai BKC
5out of 5
Recommended
for Everyone
by A verified traveller from new jersey

Nice hotel

Posted 15-Jan-2017
Excellent place to stay Very convenient Good breakfast Friendly staff
Comment from Hotel Management
24-Jan-2017 by Biswajit, Hotel Management
Dear Pranav, Your kind commendations of our property and services just brightened our day. Thank you so much and look forward to seeing you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
4out of 5
Recommended
for Everyone
by A verified traveller from Pune

Convenient location in BKC

Posted 04-Jan-2017
Pros: Gym, Restaurants
Location: Starbucks is close which is convenient and being in BKC your close to a lot of Bombay within a 20 minute drive.
Staff was super helpful and attentive! The food at the restaurants is high quality and tasty, room is well appointed and comfortable and overall was a really nice stay.
Comment from Hotel Management
24-Jan-2017 by Biswajit, Hotel Management
Dear Darrell, Your kind commendations of our property and services just brightened our day. Thank you so much and look forward to seeing you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5out of 5
Recommended
for Everyone
by A verified traveller

luxury in an isolated zone

Posted 31-Dec-2016
the hotel is not at walking distance from anywhere. no shops or restaurants in the streets and you need a taxi to move. great room though and amenities.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Dec-2016
Overall experience is good. We went for US visa interview and this hotel is the nearest hotel from US Embassy. It's just 3 minutes walk. Otherwise visiting band stand, juhu or sea side is 15~20 minutes driving. In house restaurants were pretty good but very expensive too. From airport it's just 20 minutes away.
5out of 5
Recommended
for Everyone
by A verified traveller from sydney

Amazing rooms

Posted 27-Dec-2016
Nice hotel in the commercial area of bandra and close to offices and embassies. Stayed here 3 nights. The rooms are one of the best I have come across. Very comfortable and modern. Nice pool area, although small. Food was nice but quite pricey. Overall very satisfied and will stay again!
4out of 5
Recommended
for Everyone
by A verified traveller from London

Very helpful staff, nicely run hotel

Posted 26-Dec-2016
Pros: Room was fabulous, staff very helpful as well.
Cons: Restaurant is a little too pricy, and the hotel charges a bomb for any laundry.
I had a good experience with the very helpful staff ready to solve any issues. The room, the bed, shower etc were all top class, as were the in-room facilities (including an Illy espresso maker)
3out of 5
by Amit

Good hotel though little to do with family

Posted 25-Dec-2016 on Hotels
Real good hotel, but with very little real estate; we stayed over the weekend and there were too many other activities happening at the hotel, leading to real long wait while taking my own car from valet; loud noise in the evening from functions, restaurant closer due to event and pool closure due to event