Ratings based on 409 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from delhi

Hotel with excellent staff

Posted 23-May-2017
Comfortable stay with good service and paid attention
Comment from Hotel Management
24-May-2017 by Biswajit, Hotel Management
Bonjour Valued Guest, It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent staff - everyone friendly and helpful!

Posted 08-Apr-2017
All staff very helpful !! Hotel arranged an excellent city tour with a hotel car and driver - very memorable!
Comment from Hotel Management
18-Apr-2017 by Biswajit , Hotel Management
Bonjour Valued Guest, Thank you so much for your compliments and appreciation. Your feedback has been shared with the entire service team- and has truly made their day! It was a pleasure for us to be at your service and we look forward to welcoming you back soon to Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
1 out of 5
by A verified traveller

Asked to pay for an extra adult?

Posted 27-Mar-2017
Staff asked to pay for an extra adult? Why does it matter?
Comment from Hotel Management
18-Apr-2017 by Biswajit , Hotel Management
Bonjour Valued Guest, Thank you so much for writing in! Not sure what your concern pertains to as it is a universal standard that guests who book on a double occupancy but of course have to pay for the extra occupant. It does matter. We look forward to the opportunity of welcoming you back soon to Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
4 out of 5
by Jacki

Posted 21-Feb-2017 on Hotels
This hotel probably has the best customer service we have ever received. We have stayed at some of the best hotels in many countries including the Ritz Carlton. We had 2 people sick in our group and they could not have been more accommodating. However, there was a problem w/our room having a lot of moisture in it. My husbands asthma acted up while there and the dampness in the room aggravated his asthma. We could feel the moisture on papers in the room. We were in room 705.
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Jacki, Thank you for choosing to stay with Sofitel Mumbai BKC during your recent visit to Mumbai and for sharing your appreciation with us. It is heartening to read your positive comments in praise of the property, the rooms and the warm hospitality offered by the hotel. Every effort is made to ensure that world-class facilities and comforts are offered to our guests and I thank you for highlighting the experience faced by you and your husband due to the moisture in the room. Rest assured this has been addressed with the Housekeeping Manager and will be looked into immediately. My team and I assure you of our best services at all times. We look forward to welcoming you again soon and hope that Sofitel Mumbai BKC remains your preferred hotel on all your future visits to Mumbai. Sincèrement, Biswajit Chakraborty General Manager - Sofitel Mumbai BKC
5 out of 5
by A verified traveller

Good hotel

Posted 19-Feb-2017 on Hotels
Comforable stay, good choice of food in the hotel, gym is a bit vogue type ( 7 bikes, 1 ski, only 1 stepper and a 3 joggers .. and a kenetic weights- strange) good hotel in general
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Valued Guest, We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to share your feedback with us. It is heartening to note that you had an overall pleasant stay with us and appreciated the hotel and its facilities. We look forward to welcoming you back soon to the Sofitel Mumbai BKC and thank you for your patronage and recommendations to others. Sincèrement, Biswajit Chakraborty General Manager - Sofitel Mumbai BKC
5 out of 5
by Shashwat

I will only stay here!

Posted 17-Feb-2017 on Hotels
I have been to this hotel twice for different business trips and I would only stay here. This hotel provides 5-star accommodations in a heavily commercial part of Mumbai. This is a great hotel for business meetings, business travel to BKC, and high quality food in their numerous restaurants. The staff provides wonderful service and they make you feel like you're an important guest, every time you enter their doors. The room is very well decorated, the bathroom has a tub and a high-flow rain shower, and wi-fi is available throughout the hotel. The fitness center is also very good, which I used multiple times. I would always recommend this hotel to anyone traveling to this part of Mumbai!
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Shashwat, Thank you for choosing to stay with Sofitel Mumbai BKC during your recent visit to Mumbai and for sharing your appreciation with us. It is heartening to read your positive comments in praise of the property, the rooms and the warm hospitality offered by the hotel. Every effort is made to ensure that world-class facilities and comforts are offered to our guests and positive comments such as yours are most encouraging and will always be our greatest reward. My team and I assure you of our best services at all times. We look forward to welcoming you again soon and hope that Sofitel Mumbai BKC remains your preferred hotel on all your future visits to Mumbai. Sincèrement, Biswajit Chakraborty General Manager - Sofitel Mumbai BKC
5 out of 5
by Donald

Posted 11-Feb-2017 on Hotels
Take the club lounge package!!!! Great value!
Comment from Hotel Management
27-Apr-2017 by Biswajit, Hotel Management
Bonjour Donald, Thank you so much for leaving us a note telling us of your experience. We look forward to welcoming you back to Sofitel Mumbai BKC. Sincerely, Biswajit CHAKRABORTY General Manager - Sofitel Mumbai BKC
5 out of 5
by Heath

Perfect, just perfect.

Posted 05-Feb-2017 on Hotels
I chose this hotel to celebrate my 30th birthday with a group of 6 and it was the perfect choice. The staff, the product, and the finishing touches all exceeded expectations. I hope to return again sometime! I've stayed in many luxury hotels in India and the Sofitel Mumbai provides the perfect marriage of western and Indian luxury. The only criticism is a few minor maintenance issues in one of the rooms - were repaired immediately.
Comment from Hotel Management
27-Apr-2017 by Biswajit, Hotel Management
Bonjour Heath, Thank you so much for leaving us a note telling us of your experience. We look forward to welcoming you back to Sofitel Mumbai BKC. Sincerely, Biswajit CHAKRABORTY General Manager - Sofitel Mumbai BKC
5 out of 5
by A verified traveller

Posted 04-Feb-2017 on Hotels
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Valued Guest, Thank you so much for your top rating. Truly means a lot. We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future. Sincèrement, Biswajit Chakraborty General Manager - Sofitel Mumbai BKC
5 out of 5
by A verified traveller

As good as it gets in Mumbai?

Posted 03-Feb-2017 on Hotels
Well trained, professional staff - not one complaint. Breakfast was high quality and fresh. Great attention to details is much appreciated. For personally convenience, the only improvement would be if this property was closer to BOM Airport. The room rates are pricey.
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Valued Guest, Thank you so much for your warm endorsements of Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback and we are humbled by your gracious compliments on the hotel and its services. With regards to the location, Bandra Kurla Complex is the new business district of Mumbai, and the advantage of Sofitel Mumbai BKC being located in the geographical centre of the city is that it not only has easy access to major highways, but also to the domestic and international terminals of Mumbai’s Chatrapati Shivaji International Airport. We look forward to welcoming you again soon and hope that Sofitel Mumbai BKC remains your preferred hotel on all your future visits to Mumbai. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC