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Reviews of Royal Tulip Navi Mumbai

4.5 out of 5
Royal Tulip Navi Mumbai
26/B Sector 7, Kharghar, Navi Mumbai, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 83 reviews" "
Rating 8 - Good. 32 out of 83 reviews" "
Rating 6 - Okay. 14 out of 83 reviews" "
Rating 4 - Poor. 3 out of 83 reviews" "
Rating 2 - Terrible. 9 out of 83 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

rucha

Liked: Staff & service
we always book this hotel for leisure trip
Response from Anwar on 11 Mar 2024
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Room Division Manager

2/10 Terrible

Ramesh

Disliked: Cleanliness, property conditions & facilities
Outdated property needs an upgrade real bad
Stayed 1 night in Sep 2023
Response from Anwar on 11 Mar 2024
Dear valued guest, Greetings from "royal tulip hotel - navi mumbai" at the outset, let me sincerely apologize for all the inconveniences faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best quality of services to our valued guests. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the royal tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to royal tulip navi mumbai. Best Regards, Anwar sayyed Room Division Manager

10/10 Excellent

Roby

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Anwar on 11 Mar 2024
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Room Division Manager

10/10 Excellent

Nishit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Aug 2023
Response from Anwar on 11 Mar 2024
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Room Division Manager

10/10 Excellent

Prasad

Stayed 1 night in Jul 2023
Response from Anwar on 11 Mar 2024
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Room Division Manager

8/10 Good

Umer

Travelled with family
Liked: Staff & service, property conditions & facilities
The only downside was dated bathroom. Need to renovate to match hotel standard.
Stayed 3 nights in May 2023
Response from Anwar on 4 Jul 2023
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" At the outset, let me sincerely apologize for all the inconveniences faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best quality of services to our valued guests. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the Royal Tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to Royal Tulip Navi Mumbai. Best Regards Anwar Sayyed Front Office Manager

2/10 Terrible

Bismandeep

Travelled with family
Disliked: Staff & service, amenities
I have had the worst experience. The staff was unprofessional and no amenities were provided inside the hotel and the room was dull. I would give zero star to the hotel.
Stayed 1 night in Feb 2022

10/10 Excellent

Sumit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Anwar on 29 Aug 2022
Dear valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai. At the outset, let me sincerely apologize for all the inconveniences faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best quality of services to our valued guests. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the royal tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to royal tulip navi mumbai. Best Regards

10/10 Excellent

HUSSEIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable
Friendly staff .good location
Stayed 2 nights in Sep 2021
Response from Anwar Sayyed on 27 Sept 2021
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavor to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards

4/10 Poor

Debabrata

Business traveller
Trip To Navi Mumbai
Not value for money
Stayed 1 night in Jul 2021
Response from Anwar Sayyed on 18 Jul 2021
Dear valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai. At the outset, let me sincerely apologize for all the inconveniences faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best quality of services to our valued guests. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the royal tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to royal tulip navi mumbai. Best Regards

4/10 Poor

ATTUL

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Anwar Sayyed on 12 Apr 2021
Dear valued guest, Greetings from "royal tulip hotel - navi mumbai. At the outset, let me sincerely apologize for all the inconveniences faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best quality of services to our valued guests. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the royal tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to royal tulip navi mumbai. Best regards

8/10 Good

Kumaran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Anwar Sayyed on 12 Apr 2021
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel property and close to highway. Spacious rooms and good amenities!
Stayed 1 night in Jan 2020
Response from Anwar Sayyed on 29 Oct 2020
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Front Office Manager

8/10 Good

Sahil Binodkumar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Jerk management rules but overall okay
I traveled with my family including an infant and stayed here for 2 weeks. I selected to stay at this hotel as it was closer to pediatrician "Motherhood" which is 24 hrs(just in case I need to take my baby to doctor).The hotel also seemed in good location with lot of businesses around. What annoyed me was their strict rules. They do not allow outside guests in room, so I had to meet my visiting family n friends in the lobby. Also they do not allow outside food, which is understood as they got their own restaurant business to run. The jerk management made a big deal when I bought an infant food from outside. I had a big argument with security and some manager for how can they ban infant food when don't cook that. Finally some other manager intervened and let us go with the infant food we bought for the baby. Restaurant food is good. Their morning buffet menu has almost same menu every day, they change one or two dishes only. It kinda got boring to eat same breakfast everyday. Hotel is clean, bathrooms are small. They say restaurant runs 24 hrs and but when we called in-room dinning, the person who picked up phone always said the chef is busy making breakfast so it will take time to bring food to the room. If it wasn't for my baby/pediatrician needs then I don't think I would want stay back at this hotel. Rather I would have stayed at The Park hotel in Belapur.
Stayed 12 nights in Jan 2020
Response from Anwar Sayyed on 29 Oct 2020
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Front Office Manager

8/10 Good

Chee Keong

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Anwar Sayyed on 29 Oct 2020
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Front Office Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance of various markets and shops. Property felt safe and secure with 24 hour security. Did not get a chance to use any of the amenities, but there is a spa and a gym. Not sure if there was a swimming pool. Had in-room dining once, food was quite nice. NOTE: hotel does not allow guests to bring in food or drinks from outside, even leftovers, which was a big surprise to me. Room was generously sized and well appointed. Bedding materials were visibly old and mattress was quite stiff. Internet speed in the lobby was acceptable but in the room it was barely functional. My international 3G data plan was slow but much much faster than the hotel’s internet. Hotel was priced fairly for the services, will stay there again.
Stayed 7 nights in Oct 2019
Response from Anwar Sayyed on 29 Oct 2020
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
During my stay at Royal Tulip Navi Mumbai, it felt like this hotel wasn't able to anticipate my needs. There was no in-room dining menu available inside my room, so I hit the "in room dining" button on phone to request one. No one answered the phone, so I had to call front desk to request the menu. After I got the menu card and picked what I wanted to eat, I again pressed the "in room dining" button on the phone, but no one answered. I had to again go through the Front Desk to initiate the process of requesting food. The food was delicious, but this hotel really made me work for it! On the last day of my stay, my room key stopped working. After some troubleshooting by hotel staff, it was determined that there was a problem with the system on door itself (which would require maintenance), so a new key wasn't going to do the trick. In other words, my stay was anything but trouble free. I would consider trying a different hotel when I visit Navi Mumbai in future.
Stayed 2 nights in Oct 2019
Response from Anwar Sayyed on 29 Oct 2020
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" At the outset, let me sincerely apologize for all the inconveniences faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best quality of services to our valued guests. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the Royal Tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to Royal Tulip Navi Mumbai. Best Regards Anwar Sayyed Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To have proper details for the complimentary breakfast
Stayed 1 night in May 2019
Response from Girish Rodiyal on 15 May 2019
Dear Valued Guest, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. During check-in all inclusions are always been informed to all guests. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal

2/10 Terrible

kiran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average mattress not at all comfortable, seems like wooden planks, had mosquitoes singing at night,
Stayed 2 nights in May 2019
Response from Girish Rodiyal on 13 May 2019
Dear Mr. Kiran, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. All matteress are as per International standard, whereas when ever guest is requesting for soft or more hard we always provide/arrange the same. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal

8/10 Good

Kumaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Girish Rodiyal on 13 May 2019
Dear Mr. Kumaran, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal

6/10 Okay

Matthew

Liked: Staff & service
Stayed 3 nights in Apr 2019
Response from Girish Rodiyal on 20 Apr 2019
Dear Mr. Mathew, Warm Greetings from Royal Tulip Navi Mumbai! We would like to thank you for your recent stay with Royal Tulip Navi Mumbai. It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely,

8/10 Good

Kumaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Girish Rodiyal on 3 May 2019
Dear Mr. Kumaran, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. At the first instant would like to extend and express my sincere and deep regrets on behalf of the team and management towards the shortage of commitment and service. No words or regret would make things good for the experience you had to undergo at that part of the night. It is totally wrong and would not like to take shield or cover with needless excuse. Can visualize the difficulty for nothing and it is a crime to make guest go without anything after a hard day work. Shall place internal mechanism with alternatives to ensure that the same is not repeat any further to any guest. It is with sincere thoughts and good intentions would like to request you to not hold things against and give us a fair chance to correct and prove ourselves good. You shall see a definite change during your next visit. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organization and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. In anticipation. Girish Rodiyal Room Division Manager

2/10 Terrible

WilliamSchirmer, London

Business traveller
Disliked: Cleanliness, staff & service
Disgusting room - mold all over walls and cracks in plaster work. So bad I immediately left after one night of a seven night stay. Hotel was definitely NOT as asdvertiaed and neither Hotel Management nor Expedia was willing to do the right thing and refund our unused nights. Last time I book on Expedia. AVOID THIS HOTEL Will be posting photos of the disgusting rooms!
Stayed 7 nights in Mar 2019
Response from Girish Rodiyal on 3 Apr 2019
Dear Mr. Schirmer, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. At the first instant would like to extend and express my sincere and deep regrets on behalf of the team and management towards the shortage of commitment and service. No words or regret would make things good for the experience you had to undergo at that part of the night. It is totally wrong and would not like to take shield or cover with needless excuse. Can visualize the difficulty for nothing and it is a crime to make guest go without anything after a hard day work. Shall place internal mechanism with alternatives to ensure that the same is not repeat any further to any guest. It is with sincere thoughts and good intentions would like to request you to not hold things against and give us a fair chance to correct and prove ourselves good. You shall see a definite change during your next visit. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organization and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. In anticipation. Girish Rodiyal Room Division Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2019
Response from Girish Rodiyal on 23 Jun 2019
Dear Valued Guest, Warm Greetings from Royal Tulip Navi Mumbai! We would like to thank you for your recent stay with Royal Tulip Navi Mumbai. It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
guest can not visit after 10 pm you can not take your food or drinks in your room every time they come and cheak in room no priveses
Stayed 1 night in Feb 2019
Response from Girish Rodiyal on 4 Mar 2019
Dear Guest, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. At the first instant would like to extend and express my sincere and deep regrets on behalf of the team and management towards the shortage of commitment and service. No words or regret would make things good for the experience you had to undergo at that part of the night. It is totally wrong and would not like to take shield or cover with needless excuse. Can visualize the difficulty for nothing and it is a crime to make guest go without anything after a hard day work. Shall place internal mechanism with alternatives to ensure that the same is not repeat any further to any guest. It is with sincere thoughts and good intentions would like to request you to not hold things against and give us a fair chance to correct and prove ourselves good. You shall see a definite change during your next visit. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organization and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. In anticipation. Girish Rodiyal Room Division Manager

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good stay, very comfortable. The new spa was brilliant, the Maharashtrian food festival superb, the gym experience was good, the swimming pool needs a bit of attention, but overall a very pleasant stay.
Stayed 1 night in Feb 2019
Response from Girish Rodiyal on 4 Mar 2019
Dear Guest, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal Room Division Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Room good and clean and suitable for business traveller. The restaurant service was not great, slow to make a simple order. The food tasted ok but nothing special. IT is also in a dry area but there is a dedicated bar open until 11pm
Stayed 4 nights in Jan 2019
Response from Girish Rodiyal on 13 Feb 2019
Dear Guest, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal Room Division Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic hotel but they did not know when I checked out at 8.30am even after I spoke at the reception & collected receipts. They called up at 3 pm & asked to check out . They also said I used the water bottle in the mini bar whereas there was no bottle at all, I asked them to let me out faster by cutting Rs 200. It was absolutely mistake of hotel to have not put the bottle in mini bar.
Stayed 1 night in Jan 2019
Response from Girish Rodiyal on 21 Jan 2019
Dear Guest, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. At the first instant would like to extend and express my sincere and deep regrets on behalf of the team and management towards the shortage of commitment and service. No words or regret would make things good for the experience you had to undergo at that part of the night. It is totally wrong and would not like to take shield or cover with needless excuse. Can visualize the difficulty for nothing and it is a crime to make guest go without anything after a hard day work. Shall place internal mechanism with alternatives to ensure that the same is not repeat any further to any guest. It is with sincere thoughts and good intentions would like to request you to not hold things against and give us a fair chance to correct and prove ourselves good. You shall see a definite change during your next visit. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organization and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. In anticipation. Girish Rodiyal Room Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Girish Rodiyal on 19 Jan 2019
Dear Guest, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal Room Division Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Off the highway. One of the best hotels in Navi Mumbai. We liked the hotel, staff and rooms. Check in process was slow. Otherwise everything was good about our stay. We will definitely come back.
Stayed 4 nights in Dec 2018
Response from Girish Rodiyal on 8 Jan 2019
Dear Guest, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal Room Division Manager

8/10 Good

Ajit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Job well done. Made our stay comfortable.
The staff was very helpful.
Stayed 2 nights in Dec 2018
Response from Girish Rodiyal on 8 Jan 2019
Dear Guest, Greetings from Royal Tulip Navi Mumbai!!! We would like to thank you for your recent stay with "Royal Tulip Navi Mumbai". It was truly a pleasure to serve you. We certainly enjoyed contributing our part by extending the hospitality towards you. Your suggestions and comments would be highly appreciated for our betterment. We shall strive to make your stay comfortable as always. Please call or write to us for your next reservation and be our true and valuable guest. It shall be our pride to be associated with your esteemed organisation and we look forward to be your preferred hospitality partner for all your upcoming requirements in Kharghar, Navi Mumbai. Trust and hope we strengthen our business relationship in a stronger and better way. Sincerely, Girish Rodiyal Room Division Manager

8/10 Good

Verified traveller

hotel needs to work on sound insulation. Mumbai traffic from the highway was loud - horns blaring all the time. Shower/bathroom needs cleaning. Much visible mould on the shower walls, toilet/bathroom door was very dirty from the inside, room needed due sweeping/mopping as I found rat droppings on the floor behind the bed head. TV was decent but hotel needs to update its “Dishtv” box for occupants to access further channels. Pillows were a little tired - needs to be thicker. Hotel refused to refund me one night stay even though I brought it to their attention within their cancellation period. Hotel manager Anil C was unhelpful and directed me in an impersonal manner to Expedia. Following this, I received an even more unhospitable email denigrating me. This was unwelcome and a shock from an industry which is supposed to exercise hospitality. Expedia refunded the one night after some negotiation. Uniforms of breakfast/dinner employees were often stained suggesting their uniforms were not washed before their shifts probably due to the fact that they had only one pair of uniform. Shubham and Sarkar the room maids were great. Bharat, the porter, didn’t come to our room to help with our luggage upon request but once downstairs, he seemed helpful. Hotel claims to change currency but didn’t have enough money on the premises and no apologies was extended.
Stayed 6 nights in Dec 2018
Response from Girish Rodiyal on 21 Dec 2018
Dear Guest, At the first instant would like to extend and express my sincere and deep regrets on behalf of the team and management towards the shortage of commitment and service. No words or regret would make things good for the experience you had to undergo at that part of the night. It is totally wrong and would not like to take shield or cover with needless excuse. Can visualize the difficulty for nothing and it is a crime to make guest go without anything after a hard day work. Shall place internal mechanism with alternatives to ensure that the same is not repeated any further to any guest. It is with sincere thoughts and good intentions would like to request you to not hold things against and give us a fair chance to correct and prove ourselves good. You shall see a definite change during your next visit. In anticipation.. Thank you and best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Facilities are very clean. Comfortable.
Stayed 1 night in Dec 2018
Response from Room Division on 12 Dec 2018
Thanks you Very much for your valued comments Regards

2/10 Terrible

jackie, Mel

Disliked: Cleanliness, property conditions & facilities, room comfort
bad beakfast and too much noise, the room manager is not very nice, and playing game with you always
Stayed 15 nights in Oct 2018

6/10 Okay

HonestREVIEW, New york, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Air condition was not working. They have a centralized air conditioning with Thermostat control in every room. My room was taking forever to get to the required temperature. I Changed my room but the same problem persisted.
Stayed 2 nights in Oct 2018
Response from Anil Chavan on 13 Nov 2018
Dear Guest, Warm Greetings! Thank you for your valuable comments! At the outset, let me sincerely apologize for all the inconvenience faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the Royal Tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to Royal Tulip Navi Mumbai. Thank you and best regards,

8/10 Good

Ragen

Liked: Property conditions & facilities, room comfort
Comfortable and clean
Service not great, room comfortable
Stayed 1 night in Sep 2018
Response from Anil Chavan General Manager on 30 Oct 2018
Dear Guest, Warm Greetings! Thank you for your valuable comments! At the outset, let me sincerely apologize for all the inconvenience faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the Royal Tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to Royal Tulip Navi Mumbai. Thank you and best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel but need to work on Food and Breakfast
Overall nice Hotel but food was very expensive and they didn’t have breakfast early in the morning ready , so inspite of having breakfast package it was useless
Stayed 3 nights in Sep 2018
Response from Anil Chavan General Manager on 30 Oct 2018
Dear Guest, Warm Greetings! Thank you for your valuable comments! At the outset, let me sincerely apologize for all the inconvenience faced by you. Your feedback is very important and is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls. We have noted the short comings and necessary corrective measures are being implemented. We request you to give us another opportunity to serve you the Royal Tulip way, so as to ensure that you see a marked difference on your next visit to our property. Assuring you of our best services and looking forward to welcoming you to Royal Tulip Navi Mumbai. Thank you and best regards, Anil Chavan General Manager

10/10 Excellent

Wayne

After working all day in the heat and humidity and surviving typical Indian traffic, the Royal Tulip was a welcome sight. The hotel was clean, the service was excellent during my stay.
Stayed 2 nights in Aug 2018
Response from Anil Chavan General Manager on 28 Oct 2018
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we at Royal Tulip are looking forward to welcoming you again. Thank you and best regards,

10/10 Excellent

Joseph P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing place to stay in New Mumbai.
It was a great experience! I really enjoyed the stay. Good amenities, friendly staff, amazing food. Breakfast buffet is having good variety of options. I will give them five star for this stay.
Stayed 1 night in Aug 2018

8/10 Good

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable stay with big rooms
Good location and comfortable stay
Stayed 1 night in Jul 2018

8/10 Good

Koteswara Rao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Ok good hotel to stay
Stayed 1 night in Aug 2018

8/10 Good

William R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop near expressway
Just a quick overnight on way from Mumbai airport . Good to get out of Mumbai and be by the expressway for morning travel. Room was clean , good bathroom with rain shower, wifi connection. Nice buffet breakfast.
Stayed 1 night in Jun 2018

10/10 Excellent

Rajesh, Washigton DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, polite and courteous staff. Had a good stay
Stayed 2 nights in Jun 2018
Response from Anwar Sayyed on 29 Oct 2020
Dear Valued Guest, Greetings from "Royal Tulip Hotel - Navi Mumbai" We thank you for spending your valuable time in rating us. It has always been our endeavour to present our very best to all our guests. We assure you that we will live up to your expectations in the near future as well. Thank you for giving us an opportunity to serve you. Best Regards Anwar Sayyed Front Office Manager

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

2/10 Terrible

Sanjay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel staff is totally non cooperative

10/10 Excellent

nagaraj, chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and hygienic
pleasure stay for formal visit and nice ambience, really worth for the pay and the best choice in prime area.........................................................................
Stayed 1 night in Feb 2018

10/10 Excellent

Gavin, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great experence staff very friendly happy to help you out if you have any want or need that they can help you with they will bed very comftable
Stayed 5 nights in Jan 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent A+++ - You Will LOVE This Hotel
This is one of the best hotel experiences we have experienced in our years of traveling. I can not write enough good compliments about Royal Tulip. It is our first time to stay at the hotel. We arrived at 3am to another hotel where we had planned to stay and they did not have our reservation. We looked on Hotels.com and saw the good reviews for Royal Tulip and made our way there by Uber arriving at 5am. The management allowed us to check in at that time even though the official checkin is 2pm. They even upgraded our room to an executive suite because they understood our predicament. The entire staff from door, to desk, to restaurant, to room assist is A+++. Thank you Royal Tulip for making our 3 night stay a dream experience!
Stayed 1 night in Dec 2017

8/10 Good

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017