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Reviews of Ramee Guestline Hotel Juhu

4 out of 5
Ramee Guestline Hotel Juhu
462 A.B. Nair Road, Juhu, Mumbai, Maharashtra

Reviews

6.4
Rating 10 - Excellent. 13 out of 98 reviews" "
Rating 8 - Good. 25 out of 98 reviews" "
Rating 6 - Okay. 34 out of 98 reviews" "
Rating 4 - Poor. 15 out of 98 reviews" "
Rating 2 - Terrible. 11 out of 98 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Ronald, Melbourne

Travelled with partner
Liked: Cleanliness
Lots of road works while we were there
Stayed 18 nights in Mar 2024

4/10 Poor

Gautam

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
first, the staff is excellent and helpful. the property is a dump (smelly and dirty). mostly, TOO NOISY. felt like i was in bed in a nightclub till 3 am. cannot sleep. and no ventilation in the whole hotel (it smells - cigarettes and misc).... staff really tried to help but unable to overcome

6/10 Okay

ANIZ

Stayed 2 nights in Dec 2023

6/10 Okay

Arivantha

Travelled with partner, Travelled with group
Disliked: Amenities
Very noisy. Loud music till 4am everyday. Not a 4 Star Hotel. Friendly staff, good indian breakfast.
Stayed 3 nights in Nov 2023

8/10 Good

Imran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
MAKEOVER NEEDED
ROOM NEED RENOWATION TV WERE VERY OLD STYLE ,BATHROOM TUB NEED A CHANGE NO NOB TO USE TAB OVERALL MAKEOVER NEEDED
Stayed 4 nights in Feb 2020

10/10 Excellent

DHARMESH

Stayed 1 night in Jan 2020

6/10 Okay

Abdul

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy on weekend nights
Nice location at Juhu..a bit compact but comfy..bit noisy @ nights.
Stayed 1 night in Nov 2019
Response from Ashutosh Garg on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. I would like to express my gratitude for acknowledging each of our team effort who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

2/10 Terrible

Harishkumar

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ashutosh Garg on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

4/10 Poor

konstantin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Shubham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with good location
It was good stay smooth check in and location is very good.
Stayed 2 nights in Jun 2019
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel and it was nothing like the pictures or as advertised. The staff there are really rude and unprofessional. They are not accommodating and are unwilling to help tourists out, in fact if they do they then demand for a tip/cash reward. Theres also a nightclub on the 6th floor which brings in a lot of noise and drunkes around.
Stayed 3 nights in Feb 2019

8/10 Good

sri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
The stay was very comfortable. The breakfast was very good and the staff in the restaurant were excellent. The staff at check in were also very efficient and got things done as requested.
Stayed 3 nights in Feb 2019
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Mumbai
Booked 5 nights and checked out after 1 night. Worst hotel I have stayed in Mumbai, gave me a standard room when booked club room, front door would not lock, ac was not working and had live wires hanging out the wall. Phone did not work so had to keep going down to reception. Complained and nothing gone done so checked out in the morning and went to Novotel across the road which is so much better. Reception did not want to help and they advised cannot change room as they were full even though they gave me wrong room.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

I stayed two nights at Ramee Guestline Hotel Juhu. Location is nice. It is walking distance from Juhu beach. The room was clean but towel had some stains. They only provided one big towel and no separate towels for face and hands.I asked for more towels and got some more. Service was good, but there wasn't much information. Online it says that they have a spa and pool, but no one told me anything about these at the hotel when I checked in. There was also no information in the room. Free water bottles and tea and coffee in the room were great. I just hoped there would have been something to stir the coffee with, like a spoon. Check-out went really smooth even though I had to leave in the middle of the night to catch my flight. This hotel was okay, but next time I might stay in a different one. I think I didn't get my moneys' worth.
Stayed 2 nights in Nov 2018
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

10/10 Excellent

alvin

Liked: Cleanliness, staff & service, property conditions & facilities
good stay, good hotel, nearby beach, breakfast fine
Stayed 1 night in Sep 2018
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

4/10 Poor

Gianander

Disliked: Staff & service, property conditions & facilities, room comfort
i was on a business trip , the conditions at the hotel were really in a sad state , as the intercos were not working , staff was rude and amenities in the room were zero.
Stayed 1 night in Jun 2018

10/10 Excellent

gira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dushant and team were excellent.
Stayed 4 nights in May 2018
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

8/10 Good

gira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

2/10 Terrible

SALIM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bombay’s worst hotel. Not recommended. Pathetic
Worst hotel
Stayed 1 night in May 2018

8/10 Good

Shail V.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a night
In an area of expensive hotels. Close to the beach. Take the Ville parole STOP if coming by train oy use train during non rush hours. Chose for the pool;which lacks ambiance.
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

2/10 Terrible

Sajjad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is too noisy due to clubs which is open till 5 am plus the bathroom showers are all in very bad conditions
Stayed 1 night in Mar 2018

4/10 Poor

Prabhakaran

Liked: Cleanliness
Disliked: Room comfort
Horrible stay , Very Noisy Atmosphere
Very Noisy Atmosphere , The restro bars where running till 3.30 am with too much of noise and can't sleep well both the nights.

8/10 Good

Vinod

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great staff, let down by a poorly maintained hotel
Great staff, let down by a poorly maintained hotel. Our AC didn't work, the power shower didn't work, the satellite TV tuner didn't work. The staff were wonderful and came to repair the items very quickly but they stopped working frequently. Our thanks go to the staff.
Stayed 2 nights in Feb 2018
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

8/10 Good

Ahmed

Liked: Cleanliness, room comfort
nice
it was not as per the requested, as I requested king bed but when I reached hotel said no availability for it now, will manage tomorrow.
Stayed 2 nights in Dec 2017
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

6/10 Okay

jimmy, brussels

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff should accept diferent cultures , my girlfriend is indian( and i m not) and it felt really like they didnt like that . You could feel staff being disaproving this . They were absolutely less friendly towards her. This has however been corrected towards the end after me complaining about it , but still . Also internet was barely working , so i had to go and sit in the lobby all the time . Iso being at comfort in my bedroom The hairdresser upstairs in the hotel is absolutely not recommended , very poor job . General speaking i dont think i will be staying again in ramee ,
Stayed 9 nights in May 2017
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

6/10 Okay

Vipul

Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

10/10 Excellent

Arth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great! The breakfast was very nice too and it was included with the room.
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

8/10 Good

Paul, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff :)
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

2/10 Terrible

Verified traveller

Disliked: Staff & service
Very unfriendly FOM
Very unfriendly FOM mis used Credit Card 24 hours after check out by charging extra

6/10 Okay

Jalpa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel has potential...
Please be careful when booking a room at this hotel: I booked a 'Club room' where as what was offered to me when I arrived was a standard twin with a run down bathroom. Luckily I insisted on seeing the room before checking in and paying any money. I then complained and was given a slightly better room (one with a king sized bed and more modern bathroom). I certainly didn't receive the 'Club room' that I had booked and that there were pictures of on the Hotels.com website. This hotel has potential; +points: Great location for shopping in Juhu and Santacruz Close to the beach Nice neighbourhood Clean room -points: Slow service in general Limited choice at breakfast and slow service Nightclub kept us up on Thursday to Sunday nights Wifi connectivity was not great
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

8/10 Good

Asmita

Liked: Cleanliness, staff & service
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful "hotel"
AWFUL hotel! Room wasn't cleaned properly with HAIR AND FOOD on the floor from the previous occupants (and also again on our 2nd day after it was "apparently" cleaned. Took us 4 attempts of physically going to the reception to request an iron, before we finally received it. Club in the hotel means that you can not only hear the music, but feel the vibrations in the rooms up to the 4th floor (where we were). After we complained to the manager, we got the room changed. However, the room was still dirty with hair on the floor. If it were a hostel, my review would probably not have been so harsh, however as they consider themselves a "hotel", they need to up their standards and remember that guests are there to sleep, so if they aren't able to even provide that, what's the point in calling yourself a hotel? I don't recommend this hotel at all.

2/10 Terrible

Kevin, bangkok

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this place if you want to sleep
Night 1 - The room was shaking from the noise and vibrations of the night club, I called reception and was told that the club would close at 3am. 3am passed, then eventually it closed at 5am. I measured the sound and it reached 87db on one occasion. At 8:30ish drilling began, so I had a total of approx 3 hours sleep. I called 7 times for an iron, 1.5 hours later and it still hadnt arrived, so had to head to my meetings in a creased shirt. The excuse I got was we are busy as we have 83 rooms. Night 2 - The room is beating and shaking once again and this time im told it will finish at 3am, after pushing the reception staff it changed to 3:30 and then 4am. Essentially over 2 nights, I will have a total of 6/7 hours sleep. Awful awful place. Oh and I forgot to mentioned that the electricity kept tripping out this evening. If you can help it, dont ever ever stay here!

6/10 Okay

Sumit

Liked: Cleanliness, property conditions & facilities
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

6/10 Okay

Sukhwinder , Tanzania

Liked: Cleanliness, staff & service, room comfort
Average hotel
It's not even 3 star hotel afternoon restaurant is closed.
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

4/10 Poor

Daniel, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
bad internet
The wifi was the worst I have ever come across. The night club down stairs will keep you awake till 4 am on Friday, Saturday and Sunday night

6/10 Okay

Mrs. Jyoti, UK

Disliked: Room comfort
Ramen Guestline Juhu
Arrived at 3pm but my room was still not ready. Room 318. The towels smelled like they had been dipped in bleach. Take your own. Room size was small. The disco was so annoying, despite being on the third floor I could still hear it, sometimes up to 3am! They are renovating, I had to complain about drilling and hammering at 12.15 am. Despite complaining, this still persisted until gone 2.30am by which time I had list the will to live. I would not stay here again. I would use the buffet in the evening which was very good.
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

6/10 Okay

Kym, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ramee
It was fine, the staff just weren't very helpful. The hotel restaurant is a bit of a rip off. Although the complementary breakfast is a good deal. Information was all over the place and the female staff were extremely rude and unhelpful. Make sure you have cash because they will do whatever they can to not let you use card.
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good location
good
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Very nice place to stay in Mumbai clean room 99% staffs are very nice except the morning breakfast they think they're providing free so not good service very late . Nice Club downstairs $$$$ overall great experience.
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

10/10 Excellent

MOHAMED SHANAVAS, KUALALUMPUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy with the service
not bad
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

6/10 Okay

Shyam, Mumbai

Liked: Room comfort
Disliked: Cleanliness, staff & service
Average, but could do much better
Was a nice hotel in a very nice location. Unfortunately, the room had not been properly cleaned (hair of previous occupants all over bed, floor and toilet !!), toilet flush was not working very well (takes a long time to refill the tank), TV signal was very poor and intermittent. Free breakfast was very good and they have a nice terrace restaurant. Food in general was quite good.
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Review
Checkin took 25 minutes. Room itself was great. Bathroom was good. Good value compared to hotels 1 street away.
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

6/10 Okay

Inderjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

10/10 Excellent

Harsh, Jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice and comfortable stay and excellent service by the staff
Response from Ashutosh on 22 Nov 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us. As much as you enjoyed your stay with us we were more than happy that we had an opportunity to exceed your expectations. I would like to express my gratitude for acknowledging each of our team members who contributed to making your stay a memorable one. They all are motivated and inspired with the recognition. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best Regards, Ashutosh Garg

6/10 Okay

Sharafudeen

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg

6/10 Okay

Verified traveller

Liked: Staff & service
2 day stopover in Mumbai
Hotel was being refurbished, if we had known would have avoided it, as it was evident that the rooms need upgrading!!!!
Response from Ashutosh on 22 Nov 2019
Dear Guest, I appreciate the feedback you have shared about your experience with us. Such feedback helps us to learn better and improvise on our areas of improvement. Please accept my sincere apologies for the inconvenience and mishaps. Thank you once again for highlighting the shortcomings, rest assured our team has been briefed and we are in the process of adopting serious measures to ensure that no guest is inconvenienced. My team and I take this opportunity to assure you of our best attention and service at all times. We hope you give us a chance to serve you better. Regards, Ashutosh Garg