Ratings based on 368 Verified Reviews

3.7 out of 5
77% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Only being location close to beach its good.

Posted 06-Mar-2017
Pros: beach view
Cons: recliners in the room are very dirty, window curtains have stains on it, rooms are very dusty specially behind the bed, only clean from the main parts
Location: quite a few local food jjoints close by
in room dining menu limited, prices are overpriced, taste is ok not authentic as five star, bedsheets were old, rooms dusty, just to get water from house keeping takes and half an hour.. somehow in pics hotel looks good but in real not so welcoming... Not worth the money
4out of 5
Recommended
for Everyone
by A verified traveller from Bridgewater, NJ

4 star hotel on the beach

Posted 28-Feb-2017
The best part of the hotel is their staff. All of them, from screeners to bellmen to front desk employees to the manager, are courteous and ready to help all the time. The restaurant staff and their food is also outstanding. Location of the hotel is just right. Right on the beach with great ocean view. The hotel and the rooms are clean. The condition of the hotel is not as great as you like to see. Carpet in my room was not great. Threads were coming out at certain places, 5v outlet to charge iPhone was not working, 110v outlet in the bathroom was not working. I will rate the condition of the facility somewhere in the middle. Will I go back and stay at this hotel? Most definitely yes - because of their courteous staff.
4out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Next to beach

Posted 25-Feb-2017
It's a nice, business class hotel next to Juhu Beach. I recommend you pay the extra fee for an ocean view room otherwise you will be disappointed with what you see out your window. My only minor complaint was it took over 30 minutes to wait for my room to be ready, which after a day of travel isn't fun. Overall I like this place and their breakfast and dinner buffet is wonderful.
3out of 5
by A verified traveller from Brisbane

Old hotel needs renovation .its 3*** NOT 5*****

Posted 19-Feb-2017
Pros: close to the beach .
Cons: needs full makeover .
My room was not ready on time check in time was 2pm and the room was not ready till 2: 30 pm . so i had to wait for half an hour which as a hotel paying guest i should have my room ready on time . hotel is an old building . not happy with my stay , please avoid . look for other hotels .....
2out of 5
by A verified traveller

Leaves a lot to be desired.

Posted 25-Jan-2017
Pros: Nothing.
Cons: Air Conditioning, Cleanliness, Mini Bar menu and the courtesy and polish in the reception staff.
I am a little fed up with Expedia. Over the last few bookings, I have placed a standard request for a king size bed and a smoking room. And every time either both or one are compromised. At Novotel , during this stay, they said that they had not received any special request from Expedia. Hence I did not get a smoking room which is a BIG DEAL for me. If you do not have a leverage on your hotel partners, please do not propose them on your website.
Comment from Hotel Management
09-Feb-2017 by Manish Dayya, Hotel Management
Dear Guest, Namaste from Novotel Mumbai Juhu Beach! I would like to thank you for taking the time to pen down a constructive review of your stay. I’m very concerned and uncomfortable to learn about the inconvenience caused to you during your stay at the hotel. We have made a note of your valuable feedback with the regards to the issue with the air-conditioning and the overall condition of the hotel. I would like to take this opportunity to inform you that we are in the process of upgrading the product across all rooms to ensure such observations are minimized, if not completely eliminated. I hope you will give us another opportunity to provide you with an enhanced stay and look forward to welcoming you back to Novotel Mumbai Juhu Beach. Warm Regards, Manish Dayya
5out of 5
Recommended
for Everyone
by A verified traveller from sydney australia

Nice

Posted 20-Jan-2017
Pros: Location
Cons: Check in time 2 room was not ready so they need to have room ready
Location: There are places to eat close by you can walk or take toktok.
Good stay. The hotel had wedding at pool side while we were there was a bit noisy.
Comment from Hotel Management
25-Jan-2017 by Manish Dayya, Hotel Management
Dear Guest, Namaste from Novotel Mumbai Juhu Beach! Thank you for reviewing Novotel Mumbai Juhu Beach and sharing your valuable feedback with other travelers. Indeed our central location close to both international and domestic airport and overlooking the gorgeous Arabian Sea is one of our major USP’s attracting both business and leisure travelers and I am pleased you found our location convenient. Our ultimate endeavor is to ensure our guests feel at home whenever they choose to stay with us with best in class amenities and personalized intuitive service. I am pleased to read that your stay was enhanced by the service provided to you by our team of associates. Your feedback about the delay in check-in has been noted and will be worked upon. Warm Regards, Sachin Maheshwary Executive Assistant Manager
2out of 5
by A verified traveller from Madison, WI

Not so nice. Ok for parties

Posted 18-Jan-2017
Pros: Close to airport
Cons: New carpeting
Location: Beach
Big parties were going on. Smokers in non-smoking rooms. Dirty carpets. Dirty pull-away blanket.
Comment from Hotel Management
25-Jan-2017 by Manish Dayya, Hotel Management
Dear Guest, Namaste from Novotel Mumbai Juhu Beach! Thank you for reviewing Novotel Mumbai Juhu Beach and sharing your valuable feedback of your recent stay experience at Novotel Mumbai Juhu Beach. I’m very concerned and uncomfortable to learn about the inconvenience caused to you during your stay at the hotel. We have made a note of the issues raised by you with regards to the carpets, smoke smell and dirty blankets. I would like to take this opportunity to inform you that we are in the process of upgrading the product across all rooms to ensure such observations are minimized, if not completely eliminated. I hope you will give us another opportunity to provide you with an enhanced stay and look forward to welcoming you back to Novotel Mumbai Juhu Beach. Warm Regards, Manish Dayya
2out of 5
by A verified traveller from Fiji

Excellent Location tired hotel

Posted 16-Jan-2017
Pros: The location.
Cons: Total refurbishing of the hotel complex and rooms is required to bring it to the standards of other brands of comparative quality. Accor needs to give
Location: The beach is right next to the hotel. There is easy access to nice restaurants, Prthivi Theatre and other areas.
The hotel is well located close to the beach and easy access to other areas of interest and shopping. Unfortuantely the facilities at the hotel leave much to be desired. The internal fittings and furnishings are old and tired looking. The place needs a good overhaul and refurbishing. The rooms lack basic facilities such as clocks, cup and saucers, teaspoons, modern coffee making facilities. The mattresses have seen better days and need replacing as they lack backsupport. The rooms need total refurbishing. The varish is coming off the window sills. Had it not been for the location we would not have stayed at the hotel.
Comment from Hotel Management
24-Jan-2017 by Manish Dayya, Hotel Management
Dear Guest, Namaste from Novotel Mumbai Juhu Beach! Thank you for taking out the time to review Novotel Mumbai Juhu Beach. I am truly grateful for your valuable insights that motivate us to live up to and exceed the expectations of our guests. While I’m happy to read that you loved the location of the hotel and the lovely view of the Arabian Sea from the rooms and the service provided by the staff, I understand the overall experience did not match your expectations of the brand. I would like to take this opportunity to inform you that we are in the process of upgrading the product across all rooms to ensure such observations are minimized, if not completely eliminated. I hope you will give us another opportunity to provide you with an enhanced stay and look forward to welcoming you back to Novotel Mumbai Juhu Beach. Warm Regards, Manish Dayya
2out of 5
by A verified traveller from abu dhabi

This hotel just needs a renovation .

Posted 13-Jan-2017
According to management renovations are scheduled for hotel . Rooms need to be updated and carpet in passages need to be replaced or removed. Either then that the staff were accommodating and location on beach ideal . Pool and gym facilities good .
Comment from Hotel Management
14-Jan-2017 by Manish Dayya, Hotel Management
Dear Guest, Namaste from Novotel Mumbai Juhu Beach! Thank you for taking the time out to review Novotel Mumbai Juhu Beach. We were concerned that your experience at the hotel did not meet with your expectations. We value your opinion and thank you for sharing it with us. Please rest assured that your feedback has been taken into account and appropriate measures will be taken to prevent any guest being similarly inconvenienced in the future. I hope you will return and allow us to show you the refurbished look of our hotel. We look forward to welcome you at Novotel Mumbai Juhu Beach. Warm Regards, Manish Dayya General Manager
3out of 5
by A verified traveller from Toronto Canada

Need Major upgrade

Posted 09-Jan-2017
Pros: The Shower
Cons: Everything, especially the staff
Location: The location is about the only thing I enjoyed this visit.
Used to love this place but now it's run down. Not worth the amount they charge. Premium Floor, electric sockets not working, reading light bulbs broken, dusty and look run down. They haven't reno'd place in years! Also the bar is terrible. Wood floors ripped up, bar top coming apart...to name a few. It's such a beautiful piece of property, if they took the time to renovate it and jazz it up it would be 100x's better.
Comment from Hotel Management
14-Jan-2017 by Manish Dayya, Hotel Management
Dear Guest, Namaste from Novotel Mumbai Juhu Beach! We would like to thank you for choosing our hotel as your accommodation during your recent visit to Mumbai and sharing your feedback with us. It is with much regret I read about the challenges you faced during your stay in our hotel. This does not in any way reflect the quality of service we aim for, we give high priority to guest satisfaction and comfort. I hope you reconsider returning to Novotel Mumbai Juhu Beach and give us the opportunity to welcome you back and convey to you that bad your experiences are not our usual standard. Warm Regards, Manish Dayya General Manager