Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Osaka


Posted 25-Apr-2016
Pros: 使い慣れている。中華料理がおいしい。
Cons: 歯磨きセットを常備してほしい。
Location: 空港からほどない距離なのでよい。
部屋の清潔さなどはNovotelグループですし、平均的に問題ない感じです。 ただビーチからただよう臭いが屋外に出るときになりました。 一方でホテル内にある中華レストランはおいしかったです。 あとアメニティ類ではインドは総じてそうですが、歯磨きセットがほしいですね。
5 out of 5
by A verified traveller

Posted 21-Apr-2016
Loved the breakfast buffett. You can taste all the different types of Indian cuisine. The team who work there are extremely friendly and nice. Almost family.
5 out of 5
by A verified traveller from luton u.k.

Our four day stay at Novotel Juhu beach

Posted 19-Mar-2016
Pros: Good amenities
Cons: Room furniture needs changing. getting a bit worn
Location: Good location for shopping and dining out
Nice hotel with all the amenities.juhu has good restaurants and shops.
3 out of 5
by A verified traveller from charleston sc

gd hotel to stay

Posted 02-Mar-2016
first stay in jan-2016 no hot water infomed front desk , she said did you checked with your next Room ? No thing done , no shower just took flight on retrun feb-24 told storey same front desk girl ...... she did not care or manager did not replay to email raman patel
3 out of 5
by A verified traveller from London

3 generations in Mumbai!

Posted 28-Feb-2016
Pros: The hospitality of the staff
Cons: A tour rep would have been helfpul - someone who was available to talk about tours in detail.
Location: Location was good - in the heart of Mumbai. We wanted to be near the film star homes and this was an ideal base.
We stayed at the hotel for 3 nights. The staff were very friendly and helpful. The internal decor was a bit dated and carpets were worn but apart from that it was clean and fine. My mother needed a wheelchair and the hotel were very good in providing one and it made life easier for everyone. The poolside was facing the beach with a lovely view. The hotel food was good and the buffet offers were reasonably priced.
3 out of 5
by A verified traveller

Posted 22-Feb-2016
Pros: Free wifi
Cons: Air the rooms.
Location: use uber to get around super cheap and efficient
Super close to the beach but the room smelt damp sadly, the shower didn't work properly, staff were attentive and helpful however and the breakfast was good.
3 out of 5
by A verified traveller

Not worth what you pay

Posted 20-Feb-2016
Positives it's close to the beach and a safe hotel, concerige desk are very helpful too and hotel is being updated which is a good thing... However they seem to have forgotten about the hotel guests, we were a party of 4, my room was fine and had a side beach view, but the room needs to be demoulded and generally bought back up to standard. the 2nd room had hair in the bathroom and on the toilet seat so they asked to be moved, the next room had blood on the sheets, which was disgusting and so they were upgraded to a suite,( not that it's a nice one) but much better than the other two options... there's also a sense of having to ask a question twice to get an answer, at lunch the waiter said pizza was not available but then when I said it's 1.30pm(pizza should be available 1pm onwards) he said let me go and check, this happened twice as the other party when to the restaurant after us. Overall it's okay if you need a crash pad and don't expect anything amazing
2 out of 5
by A verified traveller

Posted 09-Feb-2016
Awful service. Rates charged are as per the 5 star hotels but service if a 2 star. Don't bother! No value for money. Definitely not an Accor group property.
3 out of 5
by A verified traveller from Paris

Hôtel bien placé

Posted 06-Feb-2016
La chambre avec vue qui m'a été proposé à mon arrivée avait certaines superficie du mur couvert de traces que le personnel, bien que très courtois, ne semblait pas entraîner à faire disparaître. Présence aussi de beaucoup de poussière au niveau de la table de chevet. J'ai demandé à changer, et cela a été fait très courtoisement. Ma chambre avait cette fois deux fenêtres avec vue (sur la mer). Je l'ai acceptée malgré la présence de tâches indélébiles et très visibles sur les deux rideaux... Le nettoyage n'était pas parfait sur certaines zones. Mais la chambre était globalement très correcte et propre.
5 out of 5
by Bharath

This traveller left a rating score only Posted 31-Jan-2016 on Hotels