Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Room was not as ordered and confirmed.

Posted 23-Aug-2016
Pros: Convenience to beach and closeness to airport.
Cons: customer service, diligence.
Paid for a room with sea view but on arrival room was "not available". Was downgraded to another and did not get any refund/compensation. Staff was not helpful. I was told that i could put my bar/resto consumption on my room and receptionist never asked my credit card for incidentals. Felt annoyed to have staff knocking on my door and calling to my room several times through the night about this room service bill. I shut off the air cond after two hours as the room temperature stayed on 18.5 deg after 2 hours. No foreign/english channel on TV.
3out of 5
by A verified traveller from mumbai

Posted 22-Aug-2016
Hotel location is good but need mentanance & cleanliness is very poor
3out of 5
by A verified traveller

Overated

Posted 14-Aug-2016
Pros: Location as it was right on the beach
Cons: Lobby toilets
The overall star rating of this hotel is greater than what it is. The room facilities themselves are OK as but condition of the down stairs toilet is very poor to embarrassing and should not be in use for an international hotel brand and needs immediate upgrading. The location is good but the beach conditions are unsuitable to use due to all the rubbish on the beach.
4out of 5
by A verified traveller

Posted 10-Jul-2016
Overall good except condition a bit run down. Corridor carpet need to upkeep.
3out of 5
by Ashish

This traveller left a rating score only Posted 28-Jun-2016 on Hotels
2out of 5
by A verified traveller

Posted 22-Jun-2016 on Hotels
飯店清潔維修的很差,房間,梯廳,都很髒 WIFI 訊號不佳,有些房間都沒有訊號 三部電梯,其中一部壞掉,維修已經10個月以上,都沒修好。
3out of 5
by A verified traveller

Good HOTEL to stay in Mumbai.

Posted 22-Jun-2016 on Hotels
Staff are helpful, great buffet breakfast is provided.
5out of 5
by A verified traveller from gold coast Australia

excellent staff

Posted 05-Jun-2016 on Wotif
Pros: the staff!!!the ocean views.
have just spent 7 nights at novotel juhu beach.the staff were fantastic and couldnt have been more helpful.nothing was too much trouble they were efficient and pleasant.even the security out the front are pleasant.the food in the italian restaurant was wonderful and the staff were great,also the coffee shop has great coffee and biscuits.overall a really pleasant visit.
4out of 5
by Vipul

This traveller left a rating score only Posted 27-May-2016 on Hotels
3out of 5
by Ahmed from saudia arabia

good location and breakfast

Posted 21-May-2016 on Hotels
good