Superior Double or Twin Room | City view
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Reviews of LA Hotel Metro

3 out of 5
LA Hotel Metro
Opposite Kurla Lion Garden, LBS Marg, near BKC, Mumbai, Maharashtra

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 54 reviews" "
Rating 8 - Good. 15 out of 54 reviews" "
Rating 6 - Okay. 9 out of 54 reviews" "
Rating 4 - Poor. 8 out of 54 reviews" "
Rating 2 - Terrible. 7 out of 54 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jitendra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people great place
Stayed 6 nights in Mar 2024
Response from FAHEEM on 17 Apr 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.FAHEEM AKHTARGeneral Manager – LA HOTEL METRO Mumbai BKC

8/10 Good

ranvir

Liked: Cleanliness, staff & service, property conditions & facilities
The staff member was nice and treated well also food waa good, but the street was busy and noisy at night time.
Stayed 1 night in Jan 2024
Response from FAHEEM AKHTAR on 12 Feb 2024
Dear Guest,Greetings from LA HOTEL METRO MumbaiThank you for taking the time to share your feedback regarding your recent stay at LA HOTEL METRO Mumbai and recommending our hotel. We genuinely believe in looking after our guest with warmth and care. Your acknowledgment shows that we have succeeded in our efforts and acts as a great source of inspiration for the team.Hope your plans bring you back to the hotel soon.Warm Regards,Team LA HOTEL METRO Mumbai

2/10 Terrible

Sanket

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't even stay at this property whatever was shown is so much different than the actual, the moment we entered the lobby and even at the location it's soo much different and I did mentioned the number of people staying and when we reached there we they did say that we can accommodate everyone while leaving the staff came as we were leaving and there were no lifts and what was showcased and actual is so much different. Highly disappointed.
Stayed 1 night in Dec 2023
Response from FAHEEM AKHTAR on 12 Feb 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

8/10 Good

GEETHI

Liked: Cleanliness, staff & service
Batrooms are congested and small. Clea liness ok
Stayed 3 nights in Nov 2023
Response from FAHEEM on 24 Nov 2023
Dear Guest,Greetings from LA HOTEL METRO MumbaiThank you for taking the time to share your feedback regarding your recent stay at LA HOTEL METRO Mumbai and recommending our hotel. We genuinely believe in looking after our guest with warmth and care. Your acknowledgment shows that we have succeeded in our efforts and acts as a great source of inspiration for the team.Hope your plans bring you back to the hotel soon.Warm Regards,Team LA HOTEL METRO Mumbai

10/10 Excellent

Hetal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very kind and professional they provide vegetarian food and it is very close to us consulate
Stayed 2 nights in Aug 2023
Response from FAHEEM on 13 Sept 2023
Dear Guest,Greetings from LA HOTEL METRO MumbaiThank you for taking the time to share your feedback regarding your recent stay at LA HOTEL METRO Mumbai and recommending our hotel. We genuinely believe in looking after our guest with warmth and care. Your acknowledgment shows that we have succeeded in our efforts and acts as a great source of inspiration for the team.Hope your plans bring you back to the hotel soon.Warm Regards,Team LA HOTEL METRO Mumbai

10/10 Excellent

Ketankumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay. Near to BKC and Phoenix Marketcity. Excellent courtesy staff. Surrounding area not great however for given price in Mumbai, should be fine.
Stayed 2 nights in Jun 2023
Response from FAHEEM AKHTAR on 4 Aug 2023
It has been our pleasure to welcome you at LA HOTEL METRO Mumbai BKC and we thank you for sharing feedback about your recent visit.Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.,FAHEEM AKHTARGeneral Manager – LA HOTEL METRO Mumbai BKC

8/10 Good

Sharada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2023

10/10 Excellent

Chinnaswami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent but the area is not very good. Service,the owner and his helping tendency- everything is fine
Stayed 4 nights in Feb 2023
Response from FAHEEM AKHTAR on 19 Mar 2023
Dear Guest,Greetings from LA HOTEL METRO MumbaiThank you for taking the time to share your feedback regarding your recent stay at LA HOTEL METRO Mumbai and recommending our hotel. We genuinely believe in looking after our guest with warmth and care. Your acknowledgment shows that we have succeeded in our efforts and acts as a great source of inspiration for the team.Hope your plans bring you back to the hotel soon.Warm Regards,Team LA HOTEL METRO Mumbai

8/10 Good

Bhavik

Liked: Staff & service
Stayed 1 night in Jan 2023
Response from FAHEEM AKHTAR on 19 Mar 2023
Dear Guest,Greetings from LA HOTEL METRO MumbaiThank you for taking the time to share your feedback regarding your recent stay at LA HOTEL METRO Mumbai and recommending our hotel. We genuinely believe in looking after our guest with warmth and care. Your acknowledgment shows that we have succeeded in our efforts and acts as a great source of inspiration for the team.Hope your plans bring you back to the hotel soon.Warm Regards,Team LA HOTEL METRO Mumbai

10/10 Excellent

Neeraj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is quite friendly

10/10 Excellent

Asima

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Hitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Umesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good decent hotel, very convenient if going for US visa which is 10 minutes by Auto rickshaws. Friendly staff and owner is a good man. No restaurant but they have kitchen where they cook only vegetarian food and serve in rooms. They also allowed us late check out as our flight was late in the afternoon. Overall a good experience and would highly recommend for short stays.
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2021
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for taking the time to convey your comments and for choosing our Property as your accommodation choice. We are glad to know that you had an overall enjoyable stay at our Hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Do keep in touch when travel plans bring you back to our property. Thanks & Regards, La Hotel Metro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for taking the time to convey your comments and for choosing our Property as your accommodation choice. We are glad to know that you had an overall enjoyable stay at our Hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Do keep in touch when travel plans bring you back to our property. Thanks & Regards, La Hotel Metro

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from FAHIM AKHTAR on 14 Nov 2019
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care

2/10 Terrible

gail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shouldn’t be allowed.
Be very aware, hugely over stated, over priced, couldn’t risk laying our heads on the pillows. Disgraceful. We paid in advance, didn’t stay, Hotels.com gave us a credit for 2/3rd.
Stayed 3 nights in Apr 2019
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for your feedback regarding your stay at our Hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday. We assure you the necessary steps will be taken to improve the issues faced during your stay and causing disappointment. May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We will share your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom beds room was not good enough sink was horobel
Stayed 1 night in Mar 2019
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for your feedback regarding your stay at our Hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday. We assure you the necessary steps will be taken to improve the issues faced during your stay and causing disappointment. May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We will share your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you

8/10 Good

HARDIK

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for taking the time to convey your comments and for choosing our Property as your accommodation choice. We are glad to know that you had an overall enjoyable stay at our Hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Do keep in touch when travel plans bring you back to our property. Thanks & Regards, La Hotel Metro

10/10 Excellent

Nisargdutt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay. Great Location and Service.
Excellent location and has all the amenities. Clean room, AC, TV and a fridge. Very friendly and accommodative staff.
Stayed 1 night in Jan 2019
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for taking the time to convey your comments and for choosing our Property as your accommodation choice. We are glad to know that you had an overall enjoyable stay at our Hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Do keep in touch when travel plans bring you back to our property. Thanks & Regards, La Hotel Metro

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Not going to come again .one bed for three people after requesting also no ones care about the guests .
Stayed 1 night in Nov 2018
Response from la hotel metro on 6 Dec 2018
sorry for the inconvenience you booked the room which has one double bed the room for only 2 person next time you can booked our club room which has 2 double bed, its comfortable for 3 to 4 person

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing of this hotel is the owner/manager shaqeel uncle. He was very helpful to me since I was new to the place. With the price range and place the hotel is good.
Stayed 1 night in Nov 2018
Response from la hotel metro on 4 Dec 2018
thanks to visit la hotel metro and giving the positive feedback la hotel metro improve the more services for you in future have a nice day sir

8/10 Good

Inderjit

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for taking the time to convey your comments and for choosing our Property as your accommodation choice. We are glad to know that you had an overall enjoyable stay at our Hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Do keep in touch when travel plans bring you back to our property. Thanks & Regards, La Hotel Metro

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel in this area to stay
I stayed with family and my family felt comfirfable
Stayed 1 night in Jul 2018

6/10 Okay

pradeep , pune

Liked: Cleanliness
Good hotel; near US consulate in BKC
Overall OK for a stay of a couple Convenient for timely meeting VISA appointment
Stayed 1 night in Mar 2018
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for your feedback regarding your stay at our Hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday. We assure you the necessary steps will be taken to improve the issues faced during your stay and causing disappointment. May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We will share your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a pleasant stay, room was too small and uncomfortable

6/10 Okay

Gurdial, Nairobi Kenya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel close to Asian Heart Institue
Noisy st night heavy lorries banging on uneven road surface. Road department could be approached
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for your feedback regarding your stay at our Hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday. We assure you the necessary steps will be taken to improve the issues faced during your stay and causing disappointment. May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We will share your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you

8/10 Good

Rishi Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is Good specially for one who are going ONLY for US consulate interview. ..... it's near to BKC .... Staff is really very helpful, will guide u how to go even they will arrange taxi if requested... There is no food service in hotel so be prepared for that.. ya but you can get tea.
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for taking the time to convey your comments and for choosing our Property as your accommodation choice. We are glad to know that you had an overall enjoyable stay at our Hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Do keep in touch when travel plans bring you back to our property. Thanks & Regards, La Hotel Metro

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience, 👍 nice service, polite staff.
Response from fahim on 30 Jan 2017
thanks to visit la hotel metro

2/10 Terrible

Vishal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad locality
Bad locality

10/10 Excellent

Baliram, kumbhare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and helpful...
My parents came in early morning and I request them to change the timings from 2-12 to 10-10, And it was really nice of them, that they took care of them very well...so really appreciate that I will definitely recommend it to everyone....
Response from La Hotel Metro on 20 Apr 2022
Dear Sir, Thank you for taking the time to convey your comments and for choosing our Property as your accommodation choice. We are glad to know that you had an overall enjoyable stay at our Hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Do keep in touch when travel plans bring you back to our property. Thanks & Regards, La Hotel Metro

8/10 Good

Verified traveller

Its was good
My father and mother in law stayed there for 2 days and they said It was their pleasant stay, considering the price point.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Excellent staff and customer service. Food is very good also

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is just a bit better than what you would expect for the rate. If you haven't been to India before, probably not for you.

4/10 Poor

Kaushal, Pune

Liked: Cleanliness
Good Inside not so good neighborhood.
The hotel was alright from the inside. The staff was very cooperative and helpful. The room was alright too. The biggest problem is the ambience. This seems to be located in not so good neighborhood. There are no good restaurants near by. This place doesn't have a restaurants. We were waking up all night due to heavy traffic on the road.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Decent
Had trouble with AC in room, they took time to fix it and could not. But gave another room to stay later on.

4/10 Poor

Ashwin, Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good for family stay.
The hotel is not in a good locality. The rooms are small, no extra space to add another bed. The room did not even have a refrigerator. Not a good place for vegetarians as hotel does not have too many options to eat.

6/10 Okay

Feroz

Liked: Room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Not for repeat stays
We stayed here while in Mumbai for my son's US visa interview - which is what the hotel is probably suited for. Pros : Proximity to US Consulate and BKC Trade Center (Visa Appln. Center) - about 20-25 mins walk - which is quite a task if it rains. Cons : 1. Two things that were promised in the booking confirmation but were not true - i. The Check out time was specified as 12:00 noon but we were asked to vacate by 10:00 am, ii. There was no refrigerator nor in-room coffee/tea supplies (there was only an electric kettle). 2. The nearest decent veg. restaurant is nearly 2 KMs away - near Sion station 3. Getting an auto rickshaw from here is okay, but difficult to get one to take you to the Hotel (Kurla Garden). 4. No restaurant in the hotel - even getting the morning tea takes time 5. Neighborhood is awful. If we need to go to Mumbai for visa again, I will look for a hotel elsewhere.

2/10 Terrible

sumit, pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience money waste
Rooms are not good... Hotel is in worst area.... No restaurant no bar.. No clean washroom

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
LA HOTEL Mumbai
Good to get work done at a good price. Hotel was perfect, no issues with rooms, location was ok. Perfect for US Visa interview, hardly 10 minutes away from the consulate.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
LA Hotel Metro
we have paid for complementary breakfast but we didnt get it, staff was not honoring ,were talking to book without expedia and it would have costed less. Refrigerator was not in working condition.

10/10 Excellent

prize, kochi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service and location.very helpful staff
Excellent. Service and location.very helpful staff

6/10 Okay

Verified traveller

Liked: Cleanliness
ok
was all ok ; not too bad we went for interview at US consulate for a day

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Save yourself the trouble and book elsewhere
The hotel has not provided correct info on Expedia. The check out time is not 12 PM it is actually 10 AM. The standard room is much much smaller than it is lead to believe through the pics. This hotel is right next to the train tracks and a train passes by every other minute. Despite hotel's effort to sound proof the rooms, the noise is loud enough that you will wake up from your sleep. I booked a non-smoking room but it was clearly a smoking room. There isn't any differentiation between smoking and non-smoking suites.There is NO complementary breakfast. The WiFi is available but the password never worked and I ended up using my own cellular service for internet access. The AC unit leaked the condensation in the closet The only benefit of this hotel is the vicinity to Bandra Kurla Complex (BKC) which includes US consulate but you will find plenty other hotels in the area that are 10 times better than this one. So in conclusion, avoid this dump hole and book somewhere else.

4/10 Poor

Almas, vapi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no Breakfast provided when it was Included
when booking was made it says Breakfast included but there was no restaurent in hotel and didnt provide one.

4/10 Poor

Sagar, Maharashtra

Disliked: Staff & service, room comfort
I dont want to go here again
my overall experience was not so good in this hotel. i really don't want to go in this hotel again. room was too small, and right in front of the service lobby. tv was right on top of the room door. they have kept a menu card (with increased rates) of a restaurant that was very near from this hotel, i did not like that at all. surrounding area was also not so good.

4/10 Poor

Guest, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Average Experience

10/10 Excellent

Vinod bhagdev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Asim, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good place to stay on holiday
Very helpful hotel staff and considerate