Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Beautiful hotel, close to airport

Posted 19-Oct-2016
This hotel was wonderful and the staff were generally very good. My main criticism is that the lines of communication are faulty. I tried several times to email the hotel prior to arrival in order to arrange airport pickup. In response to my emails, I received confusing, seemingly automated messages inviting me either to call or to email (at the email address I had used). Eventually I had to call long-distance, and when I did, I asked to be emailed a confirmation of my airport pickup, but this confirmation never arrived and I had to call again. The hotel itself is great when you get there, but they need to clean up these organizational issues. Make things easier on your guests.
5out of 5
by Amit

Rolay stay with pettyness on teh hotels part

Posted 29-Aug-2016 on Hotels
we had booked a culinary package but did feel the kids coupons were a real waste as we donot have children. We had 6 breakfast and 4 main meal coupons which we requested the hotel to change to 2 main meal coupons for 2 adults which they failed to do and was very very disappointing. The doorman was excellent and gave us tips on how to call taxis and save money. a little bit of push to be a bit linient and not stingy with a customer who is spending so much in one night will be appreciated
4out of 5
by Chris

This traveller left a rating score only Posted 06-Aug-2016 on Hotels
5out of 5
by A verified traveller

Posted 03-Aug-2016
Warm welcoming, friendly and attentive treatment, excellent food
5out of 5
by A verified traveller

Warm welcome, service with passion, qresponse to e

Posted 27-Jul-2016
great experience, the building architecture is beautiful, the staff is very attentive, the food is great (except for spicy items that I am allergic to)
5out of 5
by Jeongseon

This traveller left a rating score only Posted 20-Jul-2016 on Hotels
5out of 5
by A verified traveller from London

Nice hotel near the Airport

Posted 15-Jul-2016
Club facilities were very good staff very friendly and excellent decor
5out of 5
by A verified traveller from London

Best hotel near the Mumbai Int'l Airport

Posted 15-Jul-2016
Very nice hotel stayed there for 3 nights staff were very friendly and helpful
4out of 5
by Susan

typical 4 star hotel

Posted 13-Jul-2016 on Hotels
was typical of a close to airport 4 star hotel. staff- best part - friendly and helpful.
3out of 5
by A verified traveller

Old world charm but desperately needs a refresh!

Posted 24-Jun-2016 on Hotels
Quality of service staff has deteriorated significantly and service levels are nowhere close to what they used to be. The property has started looking dated - I was told I was being given a newly refurbished room but the room looked like it was refurbished in the 90's...fairly worn out, especially the restroom. The check-in staff provided a WiFi password scratch card but the hotel charged for Internet connectivity without mentioning it when handing over the WiFi scratch card - I felt as if I was misled into thinking it is included in my room-rate and then charged for it separately. No apology on checkout when I pointed this out - just a "do I look like I care" expression. Great selection of restaurants though.