Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 03-Aug-2016
Warm welcoming, friendly and attentive treatment, excellent food
5out of 5
by A verified traveller

Warm welcome, service with passion, qresponse to e

Posted 27-Jul-2016
great experience, the building architecture is beautiful, the staff is very attentive, the food is great (except for spicy items that I am allergic to)
5out of 5
by A verified traveller from London

Nice hotel near the Airport

Posted 15-Jul-2016
Club facilities were very good staff very friendly and excellent decor
5out of 5
by A verified traveller from London

Best hotel near the Mumbai Int'l Airport

Posted 15-Jul-2016
Very nice hotel stayed there for 3 nights staff were very friendly and helpful
3out of 5
by A verified traveller

Old world charm but desperately needs a refresh!

Posted 24-Jun-2016 on Hotels
Quality of service staff has deteriorated significantly and service levels are nowhere close to what they used to be. The property has started looking dated - I was told I was being given a newly refurbished room but the room looked like it was refurbished in the 90's...fairly worn out, especially the restroom. The check-in staff provided a WiFi password scratch card but the hotel charged for Internet connectivity without mentioning it when handing over the WiFi scratch card - I felt as if I was misled into thinking it is included in my room-rate and then charged for it separately. No apology on checkout when I pointed this out - just a "do I look like I care" expression. Great selection of restaurants though.
5out of 5
by Dan from Maryland

Outstanding staff and service in Bombay

Posted 31-May-2016 on Hotels
Excellent stay in Bombay. Club level lounge great. Restaurants great. Outstanding service. One special employee is Ms Sweta. Gracious and fantastic professional service. Best hotel and staff in Bombay!
5out of 5
by A verified traveller from Montreal, Canada

Hotel de calibre international.

Posted 14-Apr-2016
Pros: Le professionnalisme impeccable de tout le personnel.
Cons: Aucune
Location: Tour de ville de Mumbai avec chauffeur de l'hotel (excellent)
Tous les services ont été impeccables: la propreté, la nourriture, la situation de l"hotel (près de l'aéroport internationale de Mumbai). Le personnel très attentifs, tels que le Manager, la EA, le concierge, le chauffeur (fantastique), le Chef ont contribué au succès de notre voyage avec un grand plus.
5out of 5
by Nate from Sydney, Australia

Fantastic

Posted 14-Apr-2016 on Hotels
world class
5out of 5
by JINWOO from seoul

Posted 22-Mar-2016 on Hotels
공항과 가깝고, 편안하고 안전한, 그리고 3개의 레스토랑을 가지고 있어 처음 인도를 방문 하는 사람에게 최고임.
5out of 5
by A verified traveller from coral springs, FL.

My favourite

Posted 11-Mar-2016
Pros: staff, service.near airport beats being in Mumbai traffic.
The staff at ITC beats all other high end hotels I have stayed at over the many years. Maxim the concierge is very efficient and takes pride in assisting guests. Dipti from guest relations went above and beyond to make sure out stay was comfortable. Looking forward to staying there again.