Ratings based on 166 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from hk

Posted 19-Feb-2017
Convenient which is near an airport, friendly staff, safe hotel. Lost my iPhone charger and able to get it back. Honest staff. Free drink for a lady at a bar on Valentine's Day
5out of 5
Recommended
for Everyone
by A verified traveller

The hotel staff were awesome!! Extremely courteous

Posted 16-Feb-2017
Very satisfied and highly recommend. Excellent service and close to Airport.
5out of 5
Recommended
for Everyone
by A verified traveller from sydney

Excellent hotel close to the airport

Posted 12-Jan-2017
This a beautiful hotel just a short drive from Mumbai international. Hotel is good for short stay when transiting in Mumbai but Is a quality hotel with lots of features that would make it suitable for a longer stay. Pashwari eetaurant was excellent. Staff were friendly and helpful. I would definitely recommend
5out of 5
by Ramani

Would like to stay again and again and again......

Posted 22-Dec-2016 on Hotels
Excellent
3out of 5
by A verified traveller

Used to love this hotel! Not anymore

Posted 07-Dec-2016 on Hotels
I have stayed at this hotel many times over several years however was quite disappointed this time. I stayed in ITC ONE suite which is on their premium floor. Other than the room size it wasnt what I expected. The rooms and the whole hotel is very dated and they dont seem to have made any improvements. The room had a musty smell. There is extra charge for the internet which today is available free at most 5 star hotels.Room service is quite expensive.I had excess to the lounge however was charge Rs 400 for a cup of coffee for a guest. This hotel often hosts weddings during which getting in and out of the hotel is a big hassle.
5out of 5
by A verified traveller

Fantastic hotel

Posted 28-Nov-2016 on Hotels
Great stay. Will return If I come to Mumbai again.
3out of 5
by A verified traveller

Posted 23-Oct-2016 on Hotels
Room was not super clean. Wifi was not free. Restaurant very pricey. Some staff very courteous but not all
4out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel, close to airport

Posted 19-Oct-2016
This hotel was wonderful and the staff were generally very good. My main criticism is that the lines of communication are faulty. I tried several times to email the hotel prior to arrival in order to arrange airport pickup. In response to my emails, I received confusing, seemingly automated messages inviting me either to call or to email (at the email address I had used). Eventually I had to call long-distance, and when I did, I asked to be emailed a confirmation of my airport pickup, but this confirmation never arrived and I had to call again. The hotel itself is great when you get there, but they need to clean up these organizational issues. Make things easier on your guests.
5out of 5
by A verified traveller

Lovely, convienent place to stay near BOM

Posted 17-Oct-2016 on Hotels
Staff was very warm, attentive and welcoming. Food was outstanding
5out of 5
by A verified traveller

Service-minded upscale hotel

Posted 25-Sep-2016 on Hotels
The hotel had some issues with my room, but they sorted it out and upgraded me so all in all ok. Plenty of good restaurants. Ok gym.