Ratings based on 458 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from USA

Pleasant hotel, close to airport

Posted 23-Aug-2016
Pros: Close to airport
Cons: Insulation in rooms was questionable, a lot of noise coming from adjoining rooms and the corridor.
Very close to International airport, comfortable stay, food selections were decent and the overall place was comfortable. Seems like a popular venue for various conferences and hence is quite busy.
Comment from Hotel Management
23-Aug-2016 by General Manager, Hotel Management
Dear ASP, Thank you for allowing us to be of service to you. Located in close proximity to the international & domestic airports and major business hubs, make us a preferred hotel for most travellers. At Hyatt Regency Mumbai, guest satisfaction is a priority and genuine care is at the heart of all our service actions. Please be assured I have made a note of your feedback and shared it with the concerned department. Thank you for commending our hospitality. I look forward to welcome you on your next visit. Warm Regards, Hardip Marwah, General Manager
3out of 5
by A verified traveller from Georgia, USA

Excellent Hotel but had some quirks

Posted 16-Aug-2016
Pros: cleanliness, grandness and hospitality
Cons: See above
Was very happy with the decor and the grandness of the hotel and the friendly staff. although The beds are very uncomfortable could not sleep the two nights our families were there. The breakfast buffet was also squeezed into a smaller area on Monday leading to a lot of congestion and our tables were all haphazard, elbowing the neighbors for space to eat. Jacuzzi was very bad, the jets were barely throwing water, it was more a hot water bath than a Jacuzzi The Spa cost was also very very high, it was about half the cost of the room itself for even a foot massage.
Comment from Hotel Management
23-Aug-2016 by General Manager, Hotel Management
Dear Guest, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai guest satisfaction is a priority and genuine care is at the heart of all our service actions. Please be assured that I have made a note of your feedback and have shared it with the concerned departments. Thank you for commending our hospitality and service. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
5out of 5
by A verified traveller from Miami

a place to feel like home

Posted 11-Aug-2016
Pros: gym and pool
Location: next to the airport
great hotel with everything you may need, the staff y very helpfull and everythign is made just like in the US so you do not miss it so much
Comment from Hotel Management
16-Aug-2016 by General Manager, Hotel Management
Dear Danny, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a delightful stay. Located in close proximity to the international airport and major business hubs makes us a preferred hotel for most travellers. Thank you for commending our hospitality and service, at Hyatt Regency Mumbai genuine care is at the heart of all our service actions. I hope you had the opportunity to relish authentic Italian fare at STAX. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah General Manager
5out of 5
by A verified traveller from Texas

Good Hotel at the Doorstep of Airport

Posted 03-Aug-2016
Pros: It is so close to the airport that it only takes 2-3 minutes to get there. The bed was comfortable. Temperature control worked well.
Cons: The shower is in a sunken area, and lacking an actual glass door. Hence water tends to spray into the sink area when one showers.
We spent a day and a bit (early morning flight) at the hotel. Had breakfast -- the buffet was somewhat expensive (even by US standards), but quite good. Hotel staff was pleasant and helpful.
Comment from Hotel Management
04-Aug-2016 by GM, Hotel Management
Dear Guest, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a pleasant stay. Located in close proximity to both International & Domestic Airport makes us a preferred hotel for most travellers. Please be assured that I have made a note of your feedback and have shared it with the concerned teams and I take this moment to share with you that we are competitively priced with hotels in our vicinity and I hope you had the opportunity to relish some of our local specials. Look forward to welcome you on your next visit soon. warm Regards, Hardip Marwah General Manager
4out of 5
by A verified traveller from sydney

Close to international airport. Far from the city.

Posted 26-Jul-2016
Service was really high standards. However the room and the bathroom felt 'tired' and not as modern as lot of brand new hotels that have come up right next to the airport. Bath exhaust did not do the job, and would take and hour after shower to wait for steam to clear up for a shave. The wooden flooring and cabinets seemed old and scratches around it. The bath sink styling was at least 15 years old. The tv was less than 42 inches. On the good side, great staff including the housekeeping (yogesh), room size was pretty decent and food was delicious at the glass house. Will visit again(if the price is right)
Comment from Hotel Management
by General Manager, Hotel Management
Dear Rahul, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a pleasant stay. At Hyatt Regency Mumbai, guest satisfaction is a priority second to none and whilst we anticipate guest requests we are more than happy to help you with any specific requests you may have. Please be assured we have made a note of your feedback and have shared it with our concerned teams to ensure we are able to create delightful experiences for all our guests. Warm Regards, Hardip Marwah General Manager
5out of 5
by A verified traveller from Ahmedabad

Nice hotel.. Right next to the airport

Posted 05-Jul-2016
Nice hotel.. Upto the standards of Hyatt.. The hotel staff was excellent.. Very courteous and helpful. The hotel had all the comforts you would ask for. It's right next to the international airport but still very quiet.. No airplane noise disturbance. U can take the airport's express way n get on western express highway in just a few minutes. A big plus when u r in a city like mumbai. 10/10
Comment from Hotel Management
by General Manager, Hotel Management
Dear Sag, I am pleased to hear that you have had a wonderful stay. Located in close proximity from the international and domestic airport, makes us a preferred choice for most of our guests. Hyatt Regency Mumbai is designed in keeping in mind the contemporary needs of travellers. Hope you had the opportunity to make the most of being away during your stay with us. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah General Manager
5out of 5
by A verified traveller

Posted 04-Jul-2016
Excellent food for the price. The service too was excellent and particularly the Club Lounge was a great place to be.
Comment from Hotel Management
05-Jul-2016 by Hyatt Regency Mumbai, Hotel Management
Dear Guest, I'm pleased to hear that you have had a pleasant stay. Thank you for commending our hospitality and service, at Hyatt Regency Mumbai our effort is to ensure that we delight our guests every moment of their stay. I have shared your feedback with our team of chefs who are constantly innovating our food & beverage offerings. I look forward to welcome you on your next visit. Warm Regards, Hardip Marwah General Manager
5out of 5
by A verified traveller from Buffalo NY

The staff are great breakfast is superb and facili

Posted 02-Jul-2016
The manager Girin and Tanmay personalized my stay and enhanced the experience
Comment from Hotel Management
05-Jul-2016 by Hyatt Regency Mumbai, Hotel Management
Dear Sanjay, I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai our effort is to ensure that we offer an unparalleled hospitality experience to our guests. Please be assured, I have shared your feedback with Girin & Tanmay and they are delighted to hear from you. Look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah General Manager
5out of 5
by A verified traveller from ca

Enjoyed the stay

Posted 26-Jun-2016
Had a great time, very friendly staff.. Deepa at front desk was exceptional too..
Comment from Hotel Management
28-Jun-2016 by Hardip Marwah , Hotel Management
Dear Guest, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay at Hyatt Regency Mumbai. Thank you for commending our hospitality and service. Please be assured I have shared your feedback with Deepa and she is delighted to hear from you. I look forward to wlecome you on your next visit soon. Warm Regards Hardip Marwah General Manager
4out of 5
by A verified traveller

Good Stay

Posted 23-Jun-2016
I liked the room setup and the quality of the decor. Nice bathroom and pleasing ambience.
Comment from Hotel Management
28-Jun-2016 by Hyatt Regency Mumbai, Hotel Management
Dear Guest, Thank you for allowing us to be of service to you. We are pleased to hear that you have had a pleasant stay at our hotel. Thank you for commending contemporary room designes and hotel interiors. We look forward to welcome you on your next visit soon. Regards, Team Hyatt Regency Mumbai