Excellent Hotel but had some quirks
Was very happy with the decor and the grandness of the hotel and the friendly staff.
although The beds are very uncomfortable could not sleep the two nights our families were there.
The breakfast buffet was also squeezed into a smaller area on Monday leading to a lot of congestion and our tables were all haphazard, elbowing the neighbors for space to eat.
Jacuzzi was very bad, the jets were barely throwing water, it was more a hot water bath than a Jacuzzi
The Spa cost was also very very high, it was about half the cost of the room itself for even a foot massage.
Comment from Hotel Management
23-Aug-2016 by General Manager, Hotel Management
Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai guest satisfaction is a priority and genuine care is at the heart of all our service actions. Please be assured that I have made a note of your feedback and have shared it with the concerned departments. Thank you for commending our hospitality and service. I look forward to welcome you on your next visit soon.