Ratings based on 541 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Los angeles

Very clean escape from the city

Posted 22-Jun-2017
Pros: The customer service and friendliness of all staff.
Location: Airport literally can walk.
The food was excellent! Customer service exceptional. Rooms very clean. Staff attentiveness remarkable. So close to the airport makes getting your flights super easy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Hotel

Posted 08-Jun-2017
This is a beautiful hotel conveniently located near the Mumbai International Airport. Rooms, amenities and food was great. The only issue I had was on check-in a certain fee wasn't properly communicated to me. I was offered a package that provided transportation to the airport, breakfast, access to the lounge and cocktail hour. I was told that all together it was a certain rate per room for all of the days. I confirmed with them the total charge would be would be double that amount as I had 2 rooms for two days. Upon checkout, I received a bill for double what I was expecting and was informed that the rate communicated was per room per night plus taxes and fees. I am not upset with the service as it was great and I would have probably taken it anyway but it wasn't a pleasant surprise that it was more than double what I was told.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel near to the International Airport

Posted 05-Jun-2017
Pros: As above
Cons: Notices on bedroom doors when ready to be cleaned
Location: Next to airport but easy to get into Mumbai by taxi
Excellent hotel. Staff very attentive and friendly. The choice at breakfast is amazing!
5 out of 5
Recommended
for Everyone
by A verified traveller from Meerut

Very nice ambience and helpful staff

Posted 05-Jun-2017
Great place ideally located very friendly staff rooms very clean and toiletries well stocked nice pool and spa amidst very green surroundings
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jun-2017
Incredible staff. Professional & friendly Excellent buffet b'fast
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-May-2017
It was an amazing experience... We were there for our first night and we got a room upgrade... Breakfast was also to good... And hotels staff from security to reception to facilities all were very welcoming and helpful...
Comment from Hotel Management
13-Jun-2017 by General Manager, Hotel Management
Dear Guest, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai, genuine care is at the heart of all our service actions and our effort is to create an unparalleled experience for all our guests. Thank you for commending our hospitality and service. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Highest level of customer service

Posted 19-May-2017
Pros: Service standard
Cons: Rooms and bathroom can be updated
Conveniently located near the international airport...well mannered service staff - they did not overwhelm me with typical unlenting questions for service - the Assistant Manger, Kohli, is an outstanding professional. Found Yogesh in housekeeping and Vishal in the restaurant to be very good as well...the toilet could be updated - it looks rather dated...the rooms can stand freshening up. All good, otherwise.
Comment from Hotel Management
13-Jun-2017 by General Manager, Hotel Management
Dear Guest, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai, guest satisfaction is a priority and genuine care is at the heart of all our service actions. Located in close proximity to the international and domestic airports makes us a preferred hotel among most travellers. Thank you for commending our hospitality and service. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel close to airport.

Posted 15-May-2017
Good quiet room. Rate for transfer to airport a bit high.
Comment from Hotel Management
13-Jun-2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback, it truly does help us serve you better. I look forward to welcome you on your next visit. Warm Regards, Hardip Marwah, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver, bc

Improvement Needed

Posted 13-May-2017
Pros: Location and staff
Cons: replace carpet and improve currently finished bathroom caulking.
Location: no time to explore nearly-by area during my 5 days stay
All staff are friendly, helpful and professional but it needs renovation to become truly modern 5 Stars hotel.
Comment from Hotel Management
13-Jun-2017 by General Manager, Hotel Management
Dear Art, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai guest satisfaction is a priority and genuine care is at the heart of all our service actions. Please be assured that I have made a note of your feedback and have shared it with the team to ensure such incidents are addressed immediately. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller from NY

Great hotel at a good price

Posted 11-May-2017
Pros: Comfort
Cons: Internet was very slow.
Location: Close to SEEPZ
5 star hotel at a value price, great rooms, great food, very convenient.
Comment from Hotel Management
13-Jun-2017 by General Manager, Hotel Management
Dear John, Thank you for allowing us to be of service to you. I am delighted to hear that you have had a comfortable stay. At Hyatt Regency Mumba, our effort is to ensure our guests make the most of being away when they stay with us. We regret the inconvenience caused during you stay and assure you, I have brought this to the attention the departments concerned to ensure the issue is address. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager