Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for my purpose

Posted 08-Feb-2016
Late chkin staff pleasant and understanding. Very attentive and even gave a complimentary transfer to airport. Perfect
5 out of 5
Recommended
for Everyone
by A verified traveller from india

Nice hotel ..near International Airport.

Posted 20-Dec-2015
Cons: The room rate should include breakfast
Clean, spacious and comfortable rooms. Good staff and room service. Ample breakfast
5 out of 5
Recommended
for Everyone
by A verified traveller from Dorset, England.

Luxury by the airport.

Posted 16-Dec-2015
Friendly staff greeted us on arrival. Our room was pure luxury with everything we could possibly need. Considering its location by the airport I didn't hear any noise. The beds were really comfortable, the food was lovely & nothing was too much trouble for the staff. Highly recommended - I wish I could've stayed longer but I had a plane to catch!
5 out of 5
Recommended
for Everyone
by A verified traveller from Bahrain

Perfect Hotel

Posted 14-Dec-2015
Pros: very very near to the aiport , just 3 -5 mins drive !
Cons: everything was perfect to me . keep it up !
Location: well the location was not an issue for me as i could get easy transportation as soon as i step out of the hotels gate
Well i liked about this hotel is that the staff are quite friendly , first thing important to me is security and this hotel had 100% %security , very clean hotel , food was perfect although expensive but its worth it believe me , i loved there veg briyani , aloo methi etc transportation was good for me as the security staff helped me alot in advising me how to go and all the neccessary information i needed , especially the punjabis were so helpful , i can never forget there help , appreciate it . they used to stop riksha and request them where to drop us , so they did above there job ! The toilet was amazing which had all the things you needed . room had all the facilities you needed , plus the housekeeper can provide you with anything missing . i liked there service as it was promptly done whenever i needed them . the assisstant managers were above my expectations and they helped us in everything , very cooperative and kind , Just to be very clear for the all above , just imagine without requesting them , they provided me with free transportation to the airport , all in all i loved this place , will definately stay in it again if i visit mumbai again
5 out of 5
Recommended
for Everyone
by A verified traveller from Ahmedabad

Tremendous Hotel

Posted 30-Nov-2015
Loved to stay and spent time at hyatt..staff was superb. Nice security...n ofcourse swimming pool. Very clean bathroom and room. Highly recommend...
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and comfortable!

Posted 30-Nov-2015
Great customer service and comfortable accommodations! Spa area nice too!
5 out of 5
Recommended
for Everyone
by A verified traveller from Mumbai

Very nice hotel.. was pleasantly surprised

Posted 29-Nov-2015
Pros: clean room and amenities. Breakfast included which was a delight. Gave me the option of late checkout which was very considerate
Cons: The rooms could be a little better lit.
Location: Andheri East..
excellent stay and was a pleasure to be a guest at the hotel. Was well taken care of and hope to visit the facility in the future.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from London,UK

Great Hotel if on business trip

Posted 12-Nov-2015
Pros: Swim/ Gym/ Spa / Sauna & Steam facilities superb
Cons: As mentioned above staff training and attention to detail.
Location: Right next to International and close to domestic airports. Good local shopping - Phoenix Mall not to be missed with a movie at PVR Cinema complex.
The service is a noticeable step lower than that of the Grand Hyatt in Santa Cruz. The management need to pay a little more attention to training of front of house and the housekeeping staff. Issues include errors and forgetfulness by staff at breakfast buffet ( I know it is self-serve, but when someone promises to deliver something to your table you kinda believe them!)providing. Also the iron was not clean and was promised a replacement - again the replacement was not clean either . Thus my trousers got damaged beyond repair. Gym reception staff not really bothered.
5 out of 5
Recommended
for Business Travellers
by Manzoor Ali from Mumbai India

Great Hospitality

Posted 09-Nov-2015 on Hotels
It was perfect
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Excelent hotel next to Mumbai Airport

Posted 08-Nov-2015
Great Hotel next to Mumbai Airport, very comfortable rooms, staff very attentive and friendly, good food and very good amenities, nice pool. I really enjoyed the stay in this hotel.. The room very comfortable, the bathroom very clean and very spacious.. I want to come back already