- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cheat customer
I book hotel for my family through hotel. Com. I intimate them one month prior and again a day before check in. But at time of check in they denied. And ask to pay as per their charges. I can't explain that situation in words. I came from 700 km distance and with family I hv no option. They cheated on me. U can book hotel own risk. I informed hotel.com but got only assurance. I had paid 2500-3000 more.