Ratings based on 173 Verified Reviews

4.2 out of 5
85% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Washington DC

Beautiful hotel but lacking some touches

Posted 15-Mar-2017
Pros: Decor
Cons: Thermostat and shower temperature
Location: Convenient to the airport
We had a lot of trouble adjusting the room temperature and the shower temperature. It was FREEZING in the room and we finally had to call the front desk to get the AC to stop running. I never did the shower to warm up enough and just took a very short one. Other than that, the hotel was very nice, especially the lobby and bar/lounge area. Breakfast was really good. Some ambient noise from the street but not too bad.
5out of 5
Recommended
for Everyone
by A verified traveller

Traditional and Quiet Hotel next to the airport

Posted 01-Jan-2017
Pros: Staff and decor and nearness to airport.
Cons: Keep doing the excellent job!
Location: Near the airport
A hotel with a character, beautifully designed, terrific staff especially Anant at the reception desk, Ashish and Sandeep at the Lounge restaurant, Jeeven as a piano player plying Jazz and others who worked in the restaurant making delicious dosas and omelette and othe staff who made our stay comfortable and memorable. We will come back to this jem again!
2out of 5
by A verified traveller from Atlanta USA

Poor service in hotel owned restaurants.

Posted 14-Dec-2016
Pros: Location close to the airport
Cons: See comments above.They should visit other countries and study how airport hotels operate. The prices in general are 2X of what they deserve in India.
Location: There is nothing to do in Mumbai nearby. Most area around the airport is semi-slum. Streets are not well lit and not safe to walk after 6 PM.
Few points to consider. 1> Poor service in food area: In all visits to their restaurants, had to wait 30 min to 1 hr for the first connect with the server. 2> Food prices: They are more than international range. Remember service charges of all kinds add up to 40% on top of inflated prices. Buffet dinner cost me $35 per person and breakfast about $25. 3> Room comfort was so so. Our room smelt like smoking room. On complaint, they say the floor has some smoking rooms and we might have got the smell through A/C. 4> Complimentary pick-up is $15-20 for 1 km distance from terminal! This should be provided for free. 5> Most international flights arrive and leave Mumbai in the midnight. So even if you take the room for a day, they charge for extra day. They need to provide 24 hr check in-out facility.
4out of 5
by A verified traveller

Extremely clean

Posted 03-Dec-2016 on Hotels
Extremely clean. Just saddens me they throw away all the buffet food instead of offering to staff or people who are hungry outside of the hotel, I think they should review this policy! Service was excellent, - a few issues with my room key and other guests not following no smoking on the floor I was staying rule but apart from that, overall very good and I would come again!
3out of 5
by A verified traveller

Airport hotel

Posted 13-Nov-2016 on Hotels
This is a very grand hotel but lacks atmosphere. The hotel does not offer free wif fi which is unusual for a 5 star hotel in this day and age. They ask you to pay for airport drops which appeared to be a hefty fee considering the airport is less than half a mile away.. The breakfast choice was nice and the waiting staff were attentive. This hotel is okay for a night as a airport traveler but there is a lot of choice of hotels in the locality anyway.
4out of 5
by A verified traveller from New Zealand

Posted 05-Sep-2016 on Hotels
Good boutique hotel. Especially good for female business travellers. Upgrade for club is worthwhile. Jeevan the pianist in the lobby is a fabulous asset.
3out of 5
by A verified traveller

Nice Hotel but careful about scammers

Posted 27-Jun-2016 on Hotels
Nice hotel, check in smooth, nice environment, but beware of scammers coming in through with potential connivance of hotel staff.
2out of 5
by A verified traveller from San Francisco, CA

Not bad, but wouldn't stay there again !

Posted 11-Apr-2016
Pros: The bed was comfortable. The room decor was good.
Cons: 1. Breakfast needs a major overhaul. Improve checkin communication. Improve checkout speed. Improve practical needs inside the room for the traveler.
Location: Close to Mumbai airport. Good location, but parking and entry/exit to the hotel is a nightmare !
I stayed at the Hilton Mumbai Airport for 3 nights and man was I disappointed from check-in all the way to check-out. At checkin I was sold a room upgrade without being clearly told it was a room upgrade. I was told it was a package upgrade that included breakfast, internet and airport drop off. Communication needs improvement. In an effort to make the hotel appealing in Victorian style, the Hilton forgot a few basic needs. There were no wall outlets easily accessible to plugin chargers etc. They were burried deep under the bed side table or under the office desk. No rain shower head in the bathroom. Even the hand shower was dated and didn't work on most settings. The light switches to the toilet (restroom) are located near the main door instead of inside the bathroom which is confusing. The hotel has a bidet inside the toilet which is in your face when you sit on the toilet. It should have been on the side. The breakfast spread needs a major overhaul. Wifi is slow, keeps dropping and poor. I have more feedback, but lack of space to mention it all.
4out of 5
by Puroshini from South Africa

Pleasant stay at the Hilton but no free Wifi

Posted 04-Apr-2016 on Hotels
Our stay at the Hilton was great as the staff were friendly and helpful. The location was perfect with our early departure. The disappointing thing about the hotel was that there was no free wifi which is a basic amenity for a international travelling guest. The rooms were lovely and food in the restaurant great!
4out of 5
Recommended
for Everyone
by A verified traveller from Reading UK

Good quality hotel

Posted 31-Jan-2016
Pros: Comfortable room
Location: Good location for the International airport but not near shops, eating places etc. Using a taxi resulted in lengthy time in traffic jams.
Close to international airport but not near shops, restaurants etc. Comfortable room and attractive lobby and bar area. Disappointing experience in hotel restaurant.
Comment from Hotel Management
11-Feb-2016 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for your feedback. Our goal is to provide our guests with warm, authentic hospitality. I regret to learn about the feedback on the restaurant experience, please help us to know more about it as we can always strive to do better. Be rest assured that these will be both addressed and reviewed accordingly with the Food & Beverage team. I look forward to the pleasure of welcoming you back to The Hilton Mumbai Warm Regards