Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from San Francisco, CA

Not bad, but wouldn't stay there again !

Posted 11-Apr-2016
Pros: The bed was comfortable. The room decor was good.
Cons: 1. Breakfast needs a major overhaul. Improve checkin communication. Improve checkout speed. Improve practical needs inside the room for the traveler.
Location: Close to Mumbai airport. Good location, but parking and entry/exit to the hotel is a nightmare !
I stayed at the Hilton Mumbai Airport for 3 nights and man was I disappointed from check-in all the way to check-out. At checkin I was sold a room upgrade without being clearly told it was a room upgrade. I was told it was a package upgrade that included breakfast, internet and airport drop off. Communication needs improvement. In an effort to make the hotel appealing in Victorian style, the Hilton forgot a few basic needs. There were no wall outlets easily accessible to plugin chargers etc. They were burried deep under the bed side table or under the office desk. No rain shower head in the bathroom. Even the hand shower was dated and didn't work on most settings. The light switches to the toilet (restroom) are located near the main door instead of inside the bathroom which is confusing. The hotel has a bidet inside the toilet which is in your face when you sit on the toilet. It should have been on the side. The breakfast spread needs a major overhaul. Wifi is slow, keeps dropping and poor. I have more feedback, but lack of space to mention it all.
3out of 5
by YOUNG HOON from 서울

뭄바이 공항과 가까운 호텔

Posted 23-Feb-2016 on Hotels
공항 근처의 호텔로 접근성이 좋습니다. 호텔의 규모는 그리 크지 않으나, 잘 관리된 듯한 느낌을 받았고 미팅룸도 잘 준비되어 있어서 비즈니스 용으로도 적당합니다. 인터넷은 wifi등이 유료인것이 조금 아쉬웠습니다. 가격은 공항 근처라 그리 저렴하진 않았던 것 같습니다.
Comment from Hotel Management
07-May-2016 by Lekha, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you very much for taking the time to provide us feedback about your recent stay with us. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the proud reputation that is synonymous with the Hilton brand. My entire team and I thank you for choosing Hilton Mumbai International Airport. It was our pleasure to be of service to you and we sincerely hope that you will continue to grant us the opportunity to deliver our true and warm hospitality, as well as good professional service to you in future visits. You are our esteemed guest and I look forward to welcoming you back to our hotel in near future. Warm Regards Raghu Sapra
Comment from Hotel Management
07-May-2016 by Lekha, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! We have made a note of your feedback. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the proud reputation that is synonymous with the Hilton brand. My entire team and I thank you for choosing Hilton Mumbai International Airport. It was our pleasure to be of service to you and we sincerely hope that you will continue to grant us the opportunity to deliver our true and warm hospitality, as well as good professional service to you in future visits. You are our esteemed guest and I look forward to welcoming you back to our hotel in near future. Warm Regards Raghu Sapra
5out of 5
by A verified traveller

やはりヒルトン

Posted 21-Feb-2016 on Hotels
女性一人で夜10:15に国際空港到着の予定で、夜の移動が不安だったため、空港からのピックアップを事前にメールでお願いしました(別料金で1000ルピー。Domestic Airportからの場合は1250ルピー)。Eメールの対応も早く、当日は空港のArrival Hall(到着ホール)に出るまでに一時間かかったものの、すぐ外で待ってくれていました。 ドライバーが出口前で私の名前を書いたボードを持って待っているのかと思いきや、ヒルトンの制服を着たホテルマンが到着ゲストのリストを片手に私の名前を確認し、ドライバーに引き合わせてくれるという、大変きちんとした対応でした。車に乗ると、小さなミネラルウォーターの用意が。空港内で移動して暑かったので、助かりました。空港からホテルまでは5分もかからなかったように思います。 部屋は広くて清潔感があり、お湯もすぐに出ます。ミネラルウォーター(「水分不足にならないように、どうぞ」とのカード付き)やコーヒー紅茶、ポットもあります。 朝食はビュッフェ形式で、洋食はもちろんインドの料理も充分な種類があり、卵料理やドーサは別に調理してくれて楽しめます。 また、出立時にタクシーをお願いしたところ、事前にドアマンがドライバーに行先を伝え、目的地までの料金を聞いて私にこの金額でよいかどうか確認した上で乗せてくれました。 それなりの滞在費はかかりますが、それに見合ったサービスと安心を提供してくれるホテルです。 ムンバイに夜間に到着する方、また一人の旅行で心配な方におすすめです。
Comment from Hotel Management
07-May-2016 by Lekha, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you very much for taking the time to provide us feedback about your recent stay with us. We have made a note of your feedback. Please accept our sincere apologies for the inconvenience that you experienced. We will ensure that we have a processes in place to ensure that such problems are not repeated. I would like to thank you for your feedback as such comments help us identify areas where we need review training and processes. Thank you once again for your time and I look forward to welcoming you back. Warm Regards Raghu Sapra
4out of 5
by Ho Cheol

This traveller left a rating score only Posted 14-Feb-2016 on Hotels
3out of 5
by A verified traveller

This traveller left a rating score only Posted 01-Feb-2016 on Hotels
4out of 5
by A verified traveller from Reading UK

Good quality hotel

Posted 31-Jan-2016
Pros: Comfortable room
Location: Good location for the International airport but not near shops, eating places etc. Using a taxi resulted in lengthy time in traffic jams.
Close to international airport but not near shops, restaurants etc. Comfortable room and attractive lobby and bar area. Disappointing experience in hotel restaurant.
Comment from Hotel Management
11-Feb-2016 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for your feedback. Our goal is to provide our guests with warm, authentic hospitality. I regret to learn about the feedback on the restaurant experience, please help us to know more about it as we can always strive to do better. Be rest assured that these will be both addressed and reviewed accordingly with the Food & Beverage team. I look forward to the pleasure of welcoming you back to The Hilton Mumbai Warm Regards
4out of 5
by A verified traveller from 東京

HYATT REGENCYと同じ場所だが、HILTONの方が良心的

Posted 20-Jan-2016
これまで何回かHYATT REGENCYに宿泊していたが、不必要に品数が多く高い朝食ではなく 適度の朝食込の料金に満足。HYATTと比較し、部屋は大差なかった。宿泊中、コンセント及び スイッチ故障による停電に見舞われたが、連絡後は直に修理されインドのホテルとしては的確な 処理に驚いた。また、来客との会議に利用した喫茶も料金体系が明確に表示されており(日本の ホテル並みの料金でインドにしてはチト高いが)、担当者により料金が異なる不明朗な会計の HYATTよりも良かった。
Comment from Hotel Management
30-Jan-2016 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport. Thank you for your feedback subsequent to your recent stay with us. I am pleased to learn that you had a remarkable experience while staying with us. We have also taken note of your feedback and will ensure it is worked upon. You are our esteemed guest and I look forward to welcoming you back to our hotel in near future. Warm Regards Raghu Sapra
5out of 5
by Paul from Victor Harbor

Location counts

Posted 22-Dec-2015 on Hotels
Staff very courteous and most helpful. Well positioned for travellers.
Comment from Hotel Management
27-Feb-2016 by Lekha, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you very much for taking the time to provide us feedback about your recent stay with us. We are so fortunate to have a dedicated and caring team whose utmost goal is to provide the guest experience that you described, and they were honoured by your recognition. Thank you again for your wonderful feedback, and I look forward to personally welcoming you back at The Hilton Mumbai. Warm Regards Raghu Sapra
5out of 5
by Juha

Laadukas hotelli

Posted 21-Dec-2015 on Hotels
Hotelli toimi erinomaisesti aikaista aamulentoa edeltävään yöpymiseen. Lentokentälle matkaa on vain muutama minuutti.
Comment from Hotel Management
27-Feb-2016 by Lekha, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for your feedback subsequent to your recent stay with us. I am pleased to learn that you had a remarkable experience while staying with us. It is our endeavour to provide our guest with the highest level of service and to make their stay truly memorable Toivon, että te käymään uudestaan ​​ja odotan toivottaa sinut takaisin . Warm Regards Raghu Sapra
5out of 5
by Ajay from Imajaydarade

Awesome

Posted 09-Dec-2015 on Hotels
Superlike ! Thanks
Comment from Hotel Management
13-Feb-2016 by Lekha, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for your valuable feedback. We appreciate you having a pleasant stay with us. We look forward to welcoming you again to Hilton Mumbai. Warm regards, Raghu Sapra, General Manager