Very indifferent staff. No one bothered to explain us the hotel facilities or inclusives. Room temperature inconsistant. Breakfast buffet not as elaborate as advertised. Stale anniversary cake by the hotel in the room. Will not suggest for leisure purpose.
Comment from Hotel Management
14-Jul-2017 by Anubhav Lal, Hotel Management
Dear Valued Guest,
Thank you for taking out your time to review us. We are concerned to see that you have rated us with 2 points. We clearly have not been able to create a perfect Hilton experience for you. We sincerely apologize for any inconvenience caused to you during your visit to the hotel. We assure you that your feedback has been duly noted. Our team is committed to make it right for you.
Thank you again for your valuable feedback, which allows us to improve our services. We hope you would give us another opportunity to serve you and to deliver a true Hilton experience.
Hilton Mumbai International Airport Team