Ratings based on 660 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Hotel staff all so friendly, kind and helpful.

Posted 05-Jun-2017
Stayed with my family for 2 weeks and had such a great experience. The room attendants were all so helpful and attentive. The staff in fifty five east were all so unbelievably kind and helpful. Especially Praveen, Dinesh, Sahel, Chandresekhar, Sachin and Shailesh. We went each morning for the breakfast and they were wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Presently Virginia

Very good hotel for a comfortable and convenient

Posted 26-May-2017
Even though I was just on transit, the experience was worth mentioning. Front office personnel were very helpful and the person's pre security check were kind and courteous.
Comment from Hotel Management
30-May-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your kind feedback. We are delighted to know that you enjoyed a memorable stay & look forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the air port

Posted 08-May-2017
Pros: As above
Cons: Bathroom shower leak
Location: Place is in the centre of the city - easy to get other mode of transportation.
Felt comfortable when I entered. Clean. Good security. Staff is polite and willing to help any time.
Comment from Hotel Management
09-May-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for feedback. We are glad you enjoyed a comfortable stay with us & look forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location and helpful staff

Posted 01-May-2017
I recently travelled to Mumbai with my family (6th-9th April). We had made a reservation for the Grand Hyatt Mumbai via Expedia. Unfortunately, when we arrived at the hotel we were informed that there was no booking for us. I was disappointed as we were only in Mumbai for two and a half days and I had arranged several meetings. Instead we spent quite some time being allocated a room, which only slept 2 people when we needed a room that slept 4, and then having to ask for another room or get another bed brought in. As you can imagine having travelled for 24 hours with two children (one who has special needs), it was a little frustrating. I recently received an email asking me to provide feedback of my experience. I am not sure if I would recommend Expedia to my family or friends.
5 out of 5
Recommended
for Everyone
by A verified traveller from Geelong

5 star comlpex. This is a magnificent hotel

Posted 27-Apr-2017
This hotel has a shopping complex, swimming pool in a beautiful outdoor setting, hotel is very luxurious. It is a distance from attractions, restaurants and shopping and hotel restaurants are qite expensive. Taxis are very cheap, 300 rupees to domestic airport. The many staff were extremely helpful and friendly, always happy to assist in any way. A great experience in a fabulous hotel.
Comment from Hotel Management
02-May-2017 by Hotel Management, Hotel Management
Dear John, We are delighted to know that you enjoyed the plethora of #LivingGrand services we offer at the hotel. Look forward to continue creating moments of more with you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Excellent location...

Posted 17-Apr-2017
Clean rooms, very friendly and helpful staff. We had a very comfortable stay. Will definitely return to this hotel.
Comment from Hotel Management
20-Apr-2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for your kind feedback. We are glad you enjoyed a #LivingGrand experience & look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Orange County California.

Great place to spend time.

Posted 16-Apr-2017
Pros: Well appointed interiors, lobbies, meeting halls with lots of interesting visuals.
Cons: Everything wonderful, but fridge could be colder....
Location: Quick access to highway to get to downtown areas or airport. Train station a short taxi ride, although not a lot of things to see or d around the hote
Huge complex with many things to explore. Lots of contemporary art displays, lounging areas and restaurants. Staff extremely helpful and willing to accommodate requests.
Comment from Hotel Management
17-Apr-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for taking the time to share your invaluable feedback. We are glad you enjoyed memorable stay & dining experiences with us. Look forward to welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location . Close to sahar international .

Posted 23-Mar-2017
Always good to stay in the grand Hyatt. It's beautiful,clean ,mordern and has great service. Love the choice of resturants on the premise. Although I WISH the management does something to promote the night club in the hotel . It's always empty ,even on weekends. I consider that a waste of prime real estate and major loss of profit. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Very nice hotel near the airport

Posted 20-Mar-2017 on Ebookers
We had a wonderful six nights stay in this hotel. It was our third visit there. Hotel staff are excellent and they all take very good care of you
5 out of 5
by Pankaj

Posted 19-Mar-2017 on Hotels
Excellent. Do check if breakfast is included in the tab or not - it was for us but we did not know!
Comment from Hotel Management
04-Apr-2017 by Hotel Management, Hotel Management
Dear Guest, We are delighted to know that you enjoyed a #LivingGrand experience with us.