Ratings based on 653 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the air port

Posted 08-May-2017
Pros: As above
Cons: Bathroom shower leak
Location: Place is in the centre of the city - easy to get other mode of transportation.
Felt comfortable when I entered. Clean. Good security. Staff is polite and willing to help any time.
Comment from Hotel Management
09-May-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for feedback. We are glad you enjoyed a comfortable stay with us & look forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location and helpful staff

Posted 01-May-2017
I recently travelled to Mumbai with my family (6th-9th April). We had made a reservation for the Grand Hyatt Mumbai via Expedia. Unfortunately, when we arrived at the hotel we were informed that there was no booking for us. I was disappointed as we were only in Mumbai for two and a half days and I had arranged several meetings. Instead we spent quite some time being allocated a room, which only slept 2 people when we needed a room that slept 4, and then having to ask for another room or get another bed brought in. As you can imagine having travelled for 24 hours with two children (one who has special needs), it was a little frustrating. I recently received an email asking me to provide feedback of my experience. I am not sure if I would recommend Expedia to my family or friends.
5 out of 5
Recommended
for Everyone
by A verified traveller from Geelong

5 star comlpex. This is a magnificent hotel

Posted 27-Apr-2017
This hotel has a shopping complex, swimming pool in a beautiful outdoor setting, hotel is very luxurious. It is a distance from attractions, restaurants and shopping and hotel restaurants are qite expensive. Taxis are very cheap, 300 rupees to domestic airport. The many staff were extremely helpful and friendly, always happy to assist in any way. A great experience in a fabulous hotel.
Comment from Hotel Management
02-May-2017 by Hotel Management, Hotel Management
Dear John, We are delighted to know that you enjoyed the plethora of #LivingGrand services we offer at the hotel. Look forward to continue creating moments of more with you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Excellent location...

Posted 17-Apr-2017
Clean rooms, very friendly and helpful staff. We had a very comfortable stay. Will definitely return to this hotel.
Comment from Hotel Management
20-Apr-2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for your kind feedback. We are glad you enjoyed a #LivingGrand experience & look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Orange County California.

Great place to spend time.

Posted 16-Apr-2017
Pros: Well appointed interiors, lobbies, meeting halls with lots of interesting visuals.
Cons: Everything wonderful, but fridge could be colder....
Location: Quick access to highway to get to downtown areas or airport. Train station a short taxi ride, although not a lot of things to see or d around the hote
Huge complex with many things to explore. Lots of contemporary art displays, lounging areas and restaurants. Staff extremely helpful and willing to accommodate requests.
Comment from Hotel Management
17-Apr-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for taking the time to share your invaluable feedback. We are glad you enjoyed memorable stay & dining experiences with us. Look forward to welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location . Close to sahar international .

Posted 23-Mar-2017
Always good to stay in the grand Hyatt. It's beautiful,clean ,mordern and has great service. Love the choice of resturants on the premise. Although I WISH the management does something to promote the night club in the hotel . It's always empty ,even on weekends. I consider that a waste of prime real estate and major loss of profit. Thanks.
4 out of 5
by Sunil

Short stay in Mumbai

Posted 19-Feb-2017 on Hotels
I thought the stuff and the hotel were very good and very helpful when asked, the only downside was that breakfast was not included in the price like most hotels around the world and 3700 rupees pp Per day was very pricey.
5 out of 5
by Michael

The Grand Hyatt in Mumbai

Posted 16-Feb-2017 on Hotels
I was extremely impressed with the Grand Hyatt in Mumbai. My room , which faced the front on the first floor was great, with wonderful facilities, spotlessly clean, and a very large bathroom. The breakfasts downstairs were extremely good, and the waiters learned guests names very quickly. They also knew if you wanted tea or coffee after the first day. I felt very welcome as soon as I walked into the hotel. The young man at reception was extremely efficient and had me in a room within a couple of minutes. I stayed on the Executive floor, and besides being extremely comfortable, the waiters who worked in the evenings in the Executive Lounge couldn't have been friendlier or more welcoming, not to mention excellent at their job. The hotel isn't far from either airport and it is easy to get a taxi at the hotel entrance. One of the porters saw to it that a taxi came right to the entrance and made sure the driver didn't overcharge me. The hotel also has lovely restaurants, although they are quite pricey. There is also a shopping area that has some lovely Indian souvenirs and gift shops on the lobby floor. I would highly recommend this hotel to anyone, especially business men I town for a short time who need the convenience of being near the airport. I stayed for a week, and was very pleased I had.
3 out of 5
by A verified traveller

Not a good experience

Posted 11-Feb-2017
The room service is bad.. I think they treat the customer bad when they book from Expedia. As earlier when u directly book from hotel website the experience was good
Comment from Hotel Management
20-Feb-2017 by Hotel Management, Hotel Management
Dear Guest, We endeavour to create moments of more for all our guests & regret you did not experience the same. We assure you that the same was a one-off experience & look forward to welcoming you again.
3 out of 5
by A verified traveller

Posted 02-Feb-2017
Not very great. Have seen better 3* hotels than that.
Comment from Hotel Management
20-Feb-2017 by Hotel Management, Hotel Management
We regret that you did not enjoy your experience with us. Please get in touch with us in order to help resolve