Ratings based on 611 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Not a good experience

Posted 11-Feb-2017
The room service is bad.. I think they treat the customer bad when they book from Expedia. As earlier when u directly book from hotel website the experience was good
Comment from Hotel Management
20-Feb-2017 by Hotel Management, Hotel Management
Dear Guest, We endeavour to create moments of more for all our guests & regret you did not experience the same. We assure you that the same was a one-off experience & look forward to welcoming you again.
3out of 5
by A verified traveller

Posted 02-Feb-2017
Not very great. Have seen better 3* hotels than that.
Comment from Hotel Management
20-Feb-2017 by Hotel Management, Hotel Management
We regret that you did not enjoy your experience with us. Please get in touch with us in order to help resolve
5out of 5
Recommended
for Everyone
by A verified traveller from 東京

新しいビルで設備も最高

Posted 18-Jan-2017
建設されたのも数年前で設備も綺麗、広い、近代的な造りとなっています。 場所も空港に近く、ジュフビーチへのアクセスもいい。
Comment from Hotel Management
19-Jan-2017 by Hotel Management, Hotel Management
Thank you for your delightful review. Look forward to welcoming you again.
5out of 5
Recommended
for Everyone
by A verified traveller

Truly grand

Posted 09-Jan-2017
The hotel is truly grand and value for money. The staff is very courteous and professional. We tried the 3 restaurants Chinese Italian and Indian. The Chinese was somewhat different from what we expected but was good. The ambience is perfect. The pool area seemed to be abit plain and forgotten. Would have loved to see more services like serving snacks.the bar in the pool area needs some uplifting. The carpet in the rooms are abit old and need redoing. Overall great experience and would definitely recommend the hotel to others and would definitely visit it again while in mumbai
Comment from Hotel Management
04-Feb-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your invaluable feedback & recommendation. We are glad you enjoyed a comfortable stay & delectable dining experience.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 01-Jan-2017
Nice experience...excellent breakfast options...I regularly stay here when I'm in Mumbai...rational pricing...brilliant room...nice restaurant (Celini) for Pasta...
Comment from Hotel Management
19-Jan-2017 by Hotel Management, Hotel Management
Thank you for your kind patronage. Delighted to know that you enjoy #LivingGrand with us.
5out of 5
Recommended
for Everyone
by A verified traveller from London, England

Nice hotel close to the airport

Posted 01-Jan-2017
Pros: Very clean and friendly staff.
Location: Very well located to visit the whole mumbai
Mumbai is very busy and hectic. After a day out, we came back to a lovely hotel which was very clean and also very safe. So much opposite of what we see outside the hotel on the streets. Even unbelievable but real. Enjoyed our stay, feeled like at home.
Comment from Hotel Management
19-Jan-2017 by Hotel Management, Hotel Management
Dear Guest, We are delighted to be your home away from home & glad that you enjoyed #LivingGrand with us.
5out of 5
Recommended
for Everyone
by A verified traveller from sydney

Really big hotel

Posted 25-Dec-2016
Very nice property. Busy 5 star with all the hustle and bustle. Breakfast was great. however Night club and restaurants prices were abnoxious. Nice gym, but the Pool area doesn't seem 5 star. Staff provided a welcome cake for our engagement and free cocktails in the evening which was lovely. Will come back!
4out of 5
Recommended
for Everyone
by A verified traveller

Business Hotel

Posted 10-Dec-2016
Pros: Clean
Cons: Quality of breakfast. Learn from Grand Hyatt Goa which is simply superb!
On check in, I was advised that breakfast was not included and I had pre paid for this. Thankfully I had the paperwork to prove this!
Comment from Hotel Management
26-Dec-2016 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your valuable feedback. We regret the inconvenience caused to you on check-in. Look forward to creating an authentic Hyatt experience on your future visit.
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and location. Enjoyed the stay.

Posted 06-Dec-2016
Great hotel and location. Enjoyed the stay. Staff and services were very good.
Comment from Hotel Management
26-Dec-2016 by Hotel Management, Hotel Management
Dear Guest, Thank you for the kind appreciation. We are delighted that you enjoyed your #LivingGrand experience with us.
1out of 5
by A verified traveller from australia

Deceived...

Posted 22-Nov-2016 on Lastminute
Cleaners are good ...rest of the staff no customer service at all...prices of food deceiving with all this stupid taxes...overall hate this place .....middle of nowhere..