Ratings based on 585 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great hotel and location. Enjoyed the stay.

Posted 06-Dec-2016
Great hotel and location. Enjoyed the stay. Staff and services were very good.
5out of 5
by A verified traveller from USA

Grand Hyatt Mumbai

Posted 19-Nov-2016
Pros: Staff & French White Tea
Cons: The rooms need Espresso Machines ala Park Hyatt Chennai
Probably the best hotel in Mumbai, Friendly staff & Excellent Pizza
Comment from Hotel Management
28-Nov-2016 by Hotel Management, Hotel Management
Thank you for the invaluable feedback. We are glad you enjoyed the pizzas and look forward to continue #LivingGrand with you.
5out of 5
by A verified traveller

Always Wonderful!

Posted 10-Nov-2016
Pros: Eveything is perfect! A real 5 Star!
Cons: Just keep like that!
Everything works perfectly, from reception, staff cordiality/attention, food, pool, gym , room cleanliness and comfort , breakfast lounge and restaurants food are outstanding!
Comment from Hotel Management
14-Nov-2016 by Hotel Management, Hotel Management
Dear Guest, We are humbled by your kind words of appreciation. Delighted to know that you enjoyed all aspects of your stay with us. Look forward to welcoming you again.
5out of 5
by A verified traveller

Customer Service at its best

Posted 06-Nov-2016
I had to choose between various 5 stars hotels in Mumbai, I am glad I stayed here Atib & Harshal took care of my check in & did a great job. The restaurant was also very kind to make the pizza adjusted to my taste, special thanks to the chef and Pramod
Comment from Hotel Management
08-Nov-2016 by Hotel Management, Hotel Management
Dear Guest, We endeavor to deliver personalized moments of more to all our guests and we are glad you enjoyed a truly Hyatt experience. Thank you for your kind compliments and look forward to welcoming you again.
5out of 5
by A verified traveller from Toronto

BEST breakfast, courteous staff, beautiful space!

Posted 03-Nov-2016
Pros: The breakfast. The courteousness of all the staff. The gym is excellent. Again, the breakfast.
Cons: The bed could have been a bit more comfortable.
Location: There are a few more reasonable places to eat nearby. Phoenix mall is close by I think. But we spent more of time at the hotel.
My husband and I stayed in a Queen Suite for 10 days and had the most lovely experience. The hotel is fancy. The customer service is excellent. They made accommodations for early check-in, late check-out, and even provided a refreshment and shower service after we had checked out because my flight left late. The breakfast here is incredible--there is literally EVERY international option available. Our room was comfortable. We have no complaints whatsoever. We did find it a bit noisy a couple days because the walls are thin and we could hear people talking outside and doors slamming shut but it wasn't too bad. All in all, we had a pleasant stay and if I need a hotel in Mumbai again, I would gladly stay here.
Comment from Hotel Management
08-Nov-2016 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your kind appreciation. We delighted to know that you enjoyed #LivingGrand with us. At Hyatt, we are extremely passionate about food & glad you encountered the same during your stay. Look forward to creating moments of more with you on your future visits.
5out of 5
by A verified traveller from M.S

Friendly staff with great service and facilities

Posted 02-Nov-2016
Pros: Very friendly Staff who always have a welcome smile and are ever ready to help us out. They make you feel at home.
Cons: What's on offer at club lounge could be a little more varied. It has not changed in 4 different stays over past 2 years.
Location: Location is great only be upset it is very close to the international airport and is in a quiet neighbourhood. Not much to do nearby.
Comment from Hotel Management
08-Nov-2016 by Hotel Management, Hotel Management
Dear Guest, Thank you for your feedback. We have shared it with our team & will certainly wok on the same. We look forward to creating a memorable experience on your future visit.
3out of 5
by A verified traveller from NY

OK Not that Great

Posted 26-Oct-2016
Pros: Location
Cons: Service is terrible compared to JW or other hotels in the vicinity
Hotel; requires a major uplift in the furnishings and the facility upkeep.
Comment from Hotel Management
01-Nov-2016 by Hotel Management, Hotel Management
Dear Guest, We regret that you did not enjoy a memorable experience with us.We endeavor to create moments of more for all our guests on every visit. Look forward to creating a memorable Hyatt experience on your future visit.
5out of 5
by A verified traveller from Hyderabad

Posted 25-Oct-2016
I recommend it. Very nice ambience and food was very tasty. 24 hours gym and a super pool.
Comment from Hotel Management
01-Nov-2016 by Hotel Management, Hotel Management
We are glad you enjoyed the #LivingGrand leisure services with us. Look forward to continue creating moments of more with you.
4out of 5
by A verified traveller from London

Close to where I needed to be - BKC and others

Posted 22-Oct-2016
Pros: Location was convenient. Food variety and quality was very good.
Cons: It;s a little tired in terms of decor. The layout is not brilliant but then it is a large property.
Location: Nothing to do directly near the hotel but places are a short Uber (or regular taxi) ride away
Staff were courteous and generally helpful and attentive.
Comment from Hotel Management
26-Oct-2016 by Hotel Management, Hotel Management
Dear Guest, Thank you for your valuable feedback. We are glad our passion for food came across in your dining experience with us. Your feedback is of paramount importance to us and we have shared the same with our team/ Look forward to welcoming you again.
4out of 5
by A verified traveller from ニューデリー

空港に近い清潔で快適なホテル。

Posted 17-Oct-2016
Pros: 客室インテリア、客室サービス、モーニングビュッフェ。
Cons: スイミングプールエリアの設備に綻びが、見られるので、その都度改善すべき。掃除の仕方も甘い。プールに木の葉等や、虫等のごみが浮いていることが多い。客に指摘を受ける前に毎時間見回りを徹底し、その都度ゴミは取り除くべき。特に子供用プールは使用する人が少ない為、汚れが目立った。プールへの動線表示が少ない。
Location: ムンバイ空港に近いが、ホテルの廻りには見るべきものは何もない。観光やビジネスで、コラバ地区や、ロウワーパレル地区に移動するならば、渋滞も加味し時間のゆとりが必要。エアコンタクシーはすぐに用意してくれるが、乗る前にホテル従業員に料金表を見せてもらいドライバーに交渉してもらうべき。有料道路代金別。
Grand Hyattの名のとおり期待通りのサービスと設備。安心して滞在できる。スタッフへの教育も行き届いている。子供連れにも優しい。
Comment from Hotel Management
26-Oct-2016 by Hotel Management, Hotel Management
Dear Guest, Thank you for your thoughtful feedback. We regret the inconvenience caused to you at the swimming pool. We have shared your feedback with our team and will surely take the same up at the earliest. Look forward to welcoming you soon again