A BUSINESS HOTEL, not for families or solo female
Hi I've been in & out of Mumbai since Dec 2015 staying at various 4-5 star hotels. I checked out Grand Hyatt due to its high rating on Expedia & decent promo offering. This hotel is 'OK' for travelers on business in the immediate area (for them I'd rank a "4"), but as a solo female traveler I really didn't feel safe here, not bc of the staff (although I wish there were more female housekeeping staff), but mainly bc I can hear noises in rooms next to me & it felt like it was happening in my room (thin walls), ie: when I can hear someone pushing the button to raise the electric curtain next door, it sounded like it was happening in my room. When someone was closing a door nextdoor it felt it was happening in my room. So I was on alert the whole stay. I actually put a large plastic cup with a spoon on it in front of entryway to give me piece of mind when I heard the door sounds it wasn't someone entering my room. The rooms have a great layout-when u first walk in its impressive. My comforter had male hair on it & inside bed (yuck!) so I called housekeeping to change it & they changed it to very clean sheets! A reviewer mentioned uncomfortable bed which I noted & I myself could feel the boxsprings!! yikes! No real 5-star hotel should use 1 ply toilet paper & 1 ply kleenex (I was very put off). The concierge was very nice & so was checkin. Only great thing about the hotel compared to the Taj Lands End or Santacruz (I recommend TSC) is their breakfast buffet is much better.
Comment from Hotel Management
15-Sep-2016 by Hotel Management, Hotel Management
We regret that you did not have a comfortable stay with us.
We have a separate area in the hotel dedicated for single woman travellers and assure you that safety for women is of paramount importance to us.
We look forward to creating an authentic Hyatt experience for you on your future visit.
Many thanks for your understanding.