Ratings based on 556 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Very nice

Posted 18-Sep-2016
Had a few important meetings so really looked forward to a comfortable stay and the Grand Hyatt didn't disappoint. Very happy with the staff and the room.
Comment from Hotel Management
20-Sep-2016 by Hotel Management, Hotel Management
Dear Guest, We are glad your comfortable stay helped enhanced your meeting experience with us. We look forward to welcoming you again.
5out of 5
by A verified traveller

Memorable Experience

Posted 09-Sep-2016
It was a pleasure to have a great stay in Grand Hyatt. Very nice property. Close to domestic airport as well as good connectivity by road & train also.
Comment from Hotel Management
15-Sep-2016 by Hotel Management, Hotel Management
Dear Guest, We are delighted to know that you enjoyed your #LivingGrand experience with us. We look forward to welcoming you soon again.
5out of 5
by A verified traveller

Posted 08-Sep-2016
It was a excellent stay in your Hotel . we like your elevation & Interior of your Hotel & Rooms& we got nice service & cleanliness .
Comment from Hotel Management
15-Sep-2016 by Hotel Management, Hotel Management
Dear Guest, Happy to know that you enjoyed the hotel and its interiors. Do let us know if you would like to go on an art tour of the hotel on your future visit.
3out of 5
by A verified traveller from Los Angeles

A BUSINESS HOTEL, not for families or solo female

Posted 08-Sep-2016
Pros: The toiletries were nature ingredient-friendly. The breakfast buffet. Concierge Staff.
Cons: Please upgrade your mattresses. Bed is uncomfortable.
Location: You have to take a taxi to places. Although China House in the hotel is supposed to be the best Chinese restaurant & used to be the hippest club.
Hi I've been in & out of Mumbai since Dec 2015 staying at various 4-5 star hotels. I checked out Grand Hyatt due to its high rating on Expedia & decent promo offering. This hotel is 'OK' for travelers on business in the immediate area (for them I'd rank a "4"), but as a solo female traveler I really didn't feel safe here, not bc of the staff (although I wish there were more female housekeeping staff), but mainly bc I can hear noises in rooms next to me & it felt like it was happening in my room (thin walls), ie: when I can hear someone pushing the button to raise the electric curtain next door, it sounded like it was happening in my room. When someone was closing a door nextdoor it felt it was happening in my room. So I was on alert the whole stay. I actually put a large plastic cup with a spoon on it in front of entryway to give me piece of mind when I heard the door sounds it wasn't someone entering my room. The rooms have a great layout-when u first walk in its impressive. My comforter had male hair on it & inside bed (yuck!) so I called housekeeping to change it & they changed it to very clean sheets! A reviewer mentioned uncomfortable bed which I noted & I myself could feel the boxsprings!! yikes! No real 5-star hotel should use 1 ply toilet paper & 1 ply kleenex (I was very put off). The concierge was very nice & so was checkin. Only great thing about the hotel compared to the Taj Lands End or Santacruz (I recommend TSC) is their breakfast buffet is much better.
Comment from Hotel Management
15-Sep-2016 by Hotel Management, Hotel Management
Dear Guest, We regret that you did not have a comfortable stay with us. We have a separate area in the hotel dedicated for single woman travellers and assure you that safety for women is of paramount importance to us. We look forward to creating an authentic Hyatt experience for you on your future visit. Many thanks for your understanding.
5out of 5
by A verified traveller from East Greenwich, RI

Posted 06-Sep-2016
Good hotel, clean and comfortable rooms, extremely helpful staff, good food options as well (although the food was a bit on the pricier side). Overall, I had a great stay, and would definitely recommend this hotel to everyone.
Comment from Hotel Management
15-Sep-2016 by Hotel Management, Hotel Management
Dear Guest, Many thanks your kind appreciation and recommendation. Delighted to know that you enjoyed your #LivingGrand experience with us.
5out of 5
by A verified traveller

Posted 05-Sep-2016
Great stay. Not even that soulless for a 5* western hotel in an historic city.
4out of 5
by A verified traveller from Florida

Nice hotel, but the bed was so very uncomfortable

Posted 15-Aug-2016
6 nights sleeping on that bed was not fun, bathroom sink was always blocked, I did not see friendly staff to listen to your question,
Comment from Hotel Management
19-Aug-2016 by Hotel Management, Hotel Management
Dear Guest, We regret that you did not have a comfortable stay with us. We look forward to creating a memorable experience on your future visit.
4out of 5
by A verified traveller from hyogo

清潔で気持ちよく滞在できた

Posted 28-Jul-2016
Pros: 清潔感
Cons: 特になし
Location: ロケーションも問題無し
部屋だけでなくパブリックスペースも清潔感があり気持ちよく利用できた また利用する機会があれば是非泊まりたいと思うホテルであった。
Comment from Hotel Management
29-Jul-2016 by Hotel Management, Hotel Management
Dear Guest, We are happy to know that you had a comfortable and enjoyable stay with us. We look forward to #LivingGrand with you soon again.
5out of 5
by A verified traveller

Good staff and food

Posted 05-Jul-2016
Helpful and efficient staff, good food (restaurants & room service).
Comment from Hotel Management
07-Jul-2016 by Hotel Management, Hotel Management
Thank you so much for your delightful feedback. We are glad you enjoyed the food and service.
4out of 5
by Sandeep

This traveller left a rating score only Posted 01-Jul-2016 on Hotels