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Reviews of Grand Hotel

3.5 out of 5
Grand Hotel
17 Shri S.R. Road, Ballard Estate, Fort, Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 181 reviews" "
Rating 8 - Good. 74 out of 181 reviews" "
Rating 6 - Okay. 26 out of 181 reviews" "
Rating 4 - Poor. 12 out of 181 reviews" "
Rating 2 - Terrible. 10 out of 181 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Isaac

Disliked: Cleanliness, amenities, property conditions & facilities
This place is average, which isn’t a bad thing, but I’d probably say it’s overpriced for what you get. The location is great, and the “idea” of the property (a cool historic building in a cool historic area) is good, but the hotel itself is pretty rundown outside of the main lobby. Would I stay here again? Yes, if it was less money.
Stayed 4 nights in Apr 2024

10/10 Excellent

Peter

Liked: Property conditions & facilities
Old character property. Good communal areas. Rooms OK, but could do with a refurbishment think it might be underway). Staff friendly and helpful Quiet, safe area but close to the main sights Recommend
Stayed 5 nights in Mar 2024

10/10 Excellent

Nikita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to help us with our stay… thank you so much Grand hotel.
Stayed 14 nights in Feb 2024

10/10 Excellent

alan, wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and informative staff.
Stayed 6 nights in Feb 2024

10/10 Excellent

Naran

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoidable
The checking experience was horrible. The desk clerk was more interested in answering the phone calls instead of taking care of the customer standing in front of her. Further, there was no steam iron available and the staff that came in to hand that was borderline rude.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tommy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Tommy

Travelled with partner
Liked: Amenities
Thoroughly enjoyed our stay at the Grand Hotel. Accomodation was great and the staff were excellent.
Stayed 1 night in Jan 2024

8/10 Good

KOICHIRO

Stayed 2 nights in Dec 2023

8/10 Good

martin

Travelled with partner
Liked: Cleanliness, staff & service
An eccentrically beautiful building. It would benefit from a significant restoration to restore its full beauty and architectural interest. Rooms are sparsely furnished but comfortable and spacious. The staff is altogether gracious, friendly, and helpful.
Stayed 2 nights in Jan 2024

4/10 Poor

Fidel

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The A/C was poor. A light of the aisle go into the room
Stayed 3 nights in Dec 2023

10/10 Excellent

Antoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real, well placed Mumbai gem
This is an old style hotel in a quiet environment within a walking distance from Gate of India and close to main railway station. Staff very nice and cooperative. Good breakfasts but focused on local people. Do not make use of their offer for airport transfer as it is at least 5 times more expensive than prepaid taxi or Uber.
Stayed 4 nights in Nov 2023

8/10 Good

Susan

Liked: Staff & service, property conditions & facilities
Staff very helpful and good value for money
Stayed 1 night in Dec 2023

6/10 Okay

GERALDINE

Travelled with partner
Liked: Cleanliness
Liked having the dining room for meals. It seemed an area with other venues for meals.
Stayed 3 nights in Dec 2023
Response from Reservations on 12 Dec 2023
Dear Guest,Greetings from Grand Hotel, Mumbai!Thank you for your valuable time taken to tell us about your experience. We have since noted your feedback and are taking corrective action at our end. You will be glad to know that we are in the process of a complete renovation of our exisiting rooms and common areas where we will definitely action out certain elements as a circumstance of upgradation.We have been putting measures in place to better ourselves on a daily basis in order to create the value expected of our customers.We look forward to welcoming you back soon and rest assured, we shall ensure all personal care as we will not provide an opportunity for you to have any discomfort during your stay with us again.Regards,Grand Hotel Team

10/10 Excellent

Ankur

Stayed 1 night in Dec 2023
Response from Reservations on 12 Dec 2023
Dear Guest,Greetings from Grand Hotel, Mumbai!Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.We look forward to welcoming you back soon and rest assured, we shall ensure all personal careWarm Regards,Grand Hotel Team

10/10 Excellent

Jayesh

Stayed 2 nights in Nov 2023
Response from Reservations on 12 Dec 2023
Dear Guest,Greetings from Grand Hotel, Mumbai!Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.We look forward to welcoming you back soon and rest assured, we shall ensure all personal careWarm Regards,Grand Hotel Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Fort area
Located in the quieter Fort area but close enough to the tourist areas. Staff were lovely, friendly and helpful. AC slightly noisy and breakfast was a bit limited and rooms looking tired. Overall it was a good stay
Stayed 2 nights in Nov 2023
Response from Reservations on 15 Nov 2023
Dear Sir,Thank you for taking out time to write a review and we are most thankful for the valuable feedback. We are glad you enjoyed the staff friendliness & your overall stay and at the same time we have noted the points mentioned by you for which we are in process of actioning the same on priority. We look forward to welcoming you back soon!

2/10 Terrible

Alan

Travelled with group
Disliked: Staff & service, property conditions & facilities
The property does not allow guests in hotel. You can’t even let your friend who is injured walk them to their room. Such a pity. I do not recommend this hotel to anyone, especially to foreigners. They also didn’t fix the Netflix. Pay extra to stay in a 4-5 star hotel in India. Do not stay here.
Stayed 3 nights in Sep 2023
Response from Reservations on 30 Sept 2023
Dear Sir,Greetings from Grand Hotel, Mumbai...With respect to your review, we would like to explain that we have a very strict visitors policy in place and, in your case, with respect to the incident that had occured where you had informed us that a lady would accompany you since we do not allow single women visitors late into the night without prior registration or ID proof moreover your room was booked for single occupancy. This is since we maintain our position as a hotel that caters to mainly corporate clientele and is family oriented. We take great care to protect our image and apologise if we may have offended in upholding our policies with respect to the same.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice heritage hotel.
I have stayed here twice now, it is a heritage hotel and in the Fort area which is where we like to be in Mumbai. The service is great, the rooms are mostly spacious and nicely decorated in period. The hotel only has a few rooms with king beds, the rest have single beds so if you book a king you will probably be disappointed when you get to the hotel. The air conditioners are old window mount units, the one in our room was like a jet engine, there is no way we could sleep with it on due to the noise and the controls did not work properly. The fridge we had to turn off due to the noise as well.
Stayed 3 nights in Sep 2023

8/10 Good

Makoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
心地良い対応のホテル
歴史ある建物ですが快適に過ごすことができました。スタッフの方達も皆フレンドリーで気持ち良かったです。繁華街や飲食店も近くにあり便利です。 ただ、エアコンが古く、音もうるさく、効きも余り良くありませんでした。そこが残念でした。
Stayed 4 nights in Jul 2023

8/10 Good

ANUJ

Stayed 1 night in Jun 2023

8/10 Good

Sushil

Stayed 4 nights in May 2023

8/10 Good

Prabhulal

Stayed 2 nights in Apr 2023

6/10 Okay

Hirenkumar

Stayed 1 night in Apr 2023

10/10 Excellent

Prasad

Stayed 1 night in Feb 2023

8/10 Good

David

Stayed 3 nights in Mar 2023

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Grand Hotel. Well-maintained facilities and very pleasant in all ways.
Stayed 4 nights in Feb 2023
Response from Reservations on 23 Mar 2023
Dear Guest,Greetings from Grand Hotel, Mumbai!Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.We look forward to welcoming you back soon and rest assured, we shall ensure all personal care

4/10 Poor

Thomas

Stayed 2 nights in Feb 2023

10/10 Excellent

MANSI

Stayed 1 night in Feb 2023

8/10 Good

Amedeo

Stayed 3 nights in Feb 2023

10/10 Excellent

Gyeongok

Stayed 1 night in Jan 2023

10/10 Excellent

TAIKI

Stayed 3 nights in Jan 2023

8/10 Good

Manvendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property but alas there was no hot shower at the end of a tiring day, or the early next morning
Stayed 1 night in Jan 2023

10/10 Excellent

ROY

Travelled with family
DEFINETELY GOOD HOTEL AND STAFF.
i booked a room for my Mother and Sister travelling together . Both said hotel was clean friendly and front desk extremely helpful , took them on tour of property even though they reached hotel late at 9.00 pm from VT train terminal.. Room service ordered and chicken Manchurian with haka noodles very tasty . All in all VERY GOOD EXPERIENCE. Definitely a class above when compared to all the crappy service that is synonymous with Bombay hotels.. Keep up the good work and appreciate all the amenities that you have offered. NAMASTE !!
Stayed 1 night in Jan 2023
Response from Reservations on 17 Jan 2023
Dear Sir,Thank you for your valuable time taken to tell us about the hotel experience.Your comments have given us immense satisfaction and I'm glad your Mother & Sister enjoyed our food offering, room interiors, staff friendliness and overall experience. Comments like these motivate everyone at the Grand to go an extra mile.On behalf of the team, we once again thank you and o welcoming you back soon and rest assured, we shall ensure all personal care!

2/10 Terrible

Badal

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

robert

Liked: Staff & service, amenities, property conditions & facilities
It is walking distance to the things i wanted to see so that was great. The value for the price was excellent. Also, the 24 hour check in was wonderful since i arrived about 4 in the morning from a 13 hour flight. Would definitely stay again. In addition, there is a wonderful little restaurant and coffee bar right next door called Bombay Coffee House which is very convenient as well.
Response from Reservations on 17 Jan 2023
Dear Guest,Greetings from Grand Hotel, Mumbai!Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.We look forward to welcoming you back soon and rest assured, we shall ensure all personal care

10/10 Excellent

Jeffrey

Stayed 7 nights in Jan 2023
Response from Reservations on 10 Jan 2023
Dear Guest,Greetings from Grand Hotel, Mumbai!Thank you very much for your kind review on the hotel and we are most thankful for the valuable feedback.We look forward to welcoming you back soon and rest assured, we shall ensure all personal care.

2/10 Terrible

Sylvain

Stayed 1 night in Jan 2023

8/10 Good

Marek

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the south of the city but still a good location and lots of shops two streets to the west.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally situated in old Mumbai, but tucked away enough that there is no traffic noise. The breakfasts were lovely
Response from Reservations on 2 Dec 2022
Dear Guest,Thank you for your valuable time taken to tell us about your experience. Your comments has given us immense satisfaction and I'm glad you enjoyed the overall experience. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care

8/10 Good

Sanjay

Travelled with family
Liked: Staff & service
Disliked: Amenities
Spacious room Old charm Homey
Stayed 1 night in Nov 2022

10/10 Excellent

Mary Catherine

Stayed 3 nights in Nov 2022

10/10 Excellent

Siddharth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2022
Response from Reservations on 13 Nov 2022
Dear Guest,Thank you for your valuable time taken to tell us about your experience. Your comment has given us immense satisfaction and I'm glad you enjoyed the overall experience. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care

4/10 Poor

Diego

Disliked: Staff & service, property conditions & facilities
Muy caro para lo malo que es
Es un hotel demasiado caro para lo que ofrece, el servicio muy malo, cero disponibilidad. La recepción aparenta un hotel lujoso, pero llegando a las piezas un hotel de 1 estrella. Los pasillos mojados (y resbaloso, por cierto). El desayuno con muy pocas opciones de comida. A pesar de ser un lugar tranquilo, entraba mucho ruido y sonidos de las calles. Y para nuestra mala suerte, nos tocó una vecina de habitación que gritaba y se reía todas las noches.
Stayed 3 nights in Sep 2022
Response from Reservations on 16 Sept 2022
Estimado,¡Saludos desde Grand Hotel, Bombay!Gracias por su valioso tiempo dedicado a contarnos su experiencia. Desde entonces, hemos tomado nota de sus comentarios y estamos tomando medidas correctivas por nuestra parte.Sus valiosas sugerencias definitivamente nos ayudarán a abordar áreas de preocupación y ciertamente nos ayudarán a reestructurar y crear sinergias en los procesos a los niveles esperados.Esperamos darle la bienvenida pronto y tenga la seguridad de que nos aseguraremos de todo el cuidado personal, ya que no le brindaremos la oportunidad de volver a tener ninguna molestia durante su estadía con nosotros.

10/10 Excellent

Peter

Stayed 2 nights in Sep 2022

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to scenic locations, great breakfast options and friendly staff.
Stayed 2 nights in Aug 2022
Response from Reservations on 25 Aug 2022
Dear Guest,Thank you for your valuable time taken to tell us about your experience.Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, staff friendliness and overall experience. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care

8/10 Good

Aman

Stayed 1 night in Aug 2022

10/10 Excellent

Andrew

Stayed 4 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The building is old (and built by a famous architect). It has a good location close to the train station and points of interest in Fort and Colaba. The rooms are clean enough. Best thing is the breakfast as well as the lunch and dinner offerings.
Stayed 4 nights in Jun 2022

2/10 Terrible

Asgar Ali

Stayed 1 night in Jun 2022