Ratings based on 431 Verified Reviews

4.6 out of 5
88% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from London

Posted 15-Jun-2018
I am given this hotel 5 star beautiful hotel the service were amazing from checking to check out everyone we met there was friendly helpful and would go above and beyond to make your stay wonderful.we are well traveled with my family fact that was the number 26 Country we visited I can insure you this was the best family hotel for my me .best location and the spas there were just fabulous.
Comment from Hotel Management
18-Jun-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feedback further to your recent stay with us. I am delighted to learn that you had an amazing stay, especially your arrival/departure experience, the location, your time at the Spa and the service provided by the hotel team. We have always said that our people are our most important asset, and your favourable comments confirm that belief. I hope that you will visit us again and look forward to welcoming you back for yet another true Four Seasons experience. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by a verified traveller from London

5 Stars for Four Seasons

Posted 21-May-2018
Don't normally write reviews unless there is something exceptional about the hotel / experience. This was an experience worth a great review: Great Hotel, Great Staff, Great location - near good shopping malls and in the city area. Most of all - just a really amazing team from the hotel staff, the concierge and generally. It is always the service that makes an experience great - Four Seasons had an excellent service - from little touches to big challenges. I will definitely be recommending this hotel to my friends, family and others visiting Mumbai. :-)
Comment from Hotel Management
22-May-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feedback further to your recent stay with us and for recognizing specific aspects of our service and facilities that made a difference during your stay with us. We hope to welcome you back again for yet another true Four Seasons experience. Best regards, Vikram Reddy
5 out of 5
by a verified traveller

Posted 20-May-2018
Beyond amazing service for me - especially for a deaf person. Thank you!!
Comment from Hotel Management
21-May-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am so pleased to know that the service provided by the hotel team, exceeded your expectations. I look forward to your next visit and to welcoming you back for yet another true Four Seasons experience. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by a verified traveller

Stylish, comfortable

Posted 13-May-2018
Wonderful stay. Great amenities and decor. The best of support from hotel staff, especially the concierge services. It made all the difference. The pool area could be more private. The rooftop bar is cool; however, local laws prevented serving of alcohol during my visit.
Comment from Hotel Management
14-May-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am pleased to know that you enjoyed your stay and the service provided by the hotel team, especially the Concierge. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
2 out of 5
by a verified traveller from Singapore

Posted 12-May-2018
Poor value for money; too many service charges
Comment from Hotel Management
14-May-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent visit with us. I have noted your feedback regarding value for money and do apologise for not meeting your expectations. I have also noted your feedback regarding service charges and while I regret the inconvenience caused on account of this, please be assured that the taxes charged are in keeping with the government tax structure. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by a verified traveller

Perfect experience!

Posted 07-May-2018
Everything about this hotel is perfect. Staff behaviour, room comfort, hotel facilities, etc were above my expectation. Breakfast buffet was amazing.
Comment from Hotel Management
08-May-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to learn that you enjoyed your stay, especially the room accommodation, breakfast spread and service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by a verified traveller from San Diego, California

Top rated business hotel in Mumbai

Posted 04-May-2018
I stayed one night at Four seasons before departing India. I visited New Delhi, Ahmedabed, and Mumbai in this trip, and stayed at business hotels in all 3 cities. Four season hotels had the above and beyond performance among all. Not only it has a great facility in a convenient location, the attention to detail and staff member's graceful service were beyond anything I have encountered in any business hotels in the world. The buffet breakfast was good, but not the best among the group. The outdoor pool on 3rd floor is beautiful and peaceful. Every equipment in the fitness room has a clean towel and bottled water, and everyone genuinely do their best to make the guests stay comfortable.
Comment from Hotel Management
05-May-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your feedback further to your recent stay with us. I am pleased to learn that you enjoyed your overall stay, especially the attentive service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
1 out of 5
by a verified traveller from New York, New York

This place was probably great- 20 years ago

Posted 03-May-2018
Pros: Leaving.
Cons: Everything could be improved.
Location: Right next to major construction. Go to the St. Regis.
This place is not to the caliber of other Four Seasons around the world that I have stayed at. Think of this as a nicer Hilton hotel at Four Seasons prices. Every piece of furniture in my room looked dirty and had stains all over. Curtains were broken and needed repair on arrival. This hotel caters strictly to business clients and should not be considered as a place to stay for leisure. The St. Regis hotel across the street has phenomenal facilities and is at the same price point. Would not recommend this Four Seasons, nor would I ever stay here again.
Comment from Hotel Management
07-May-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with with us. I have noted your feedback and apologise for not meeting your expectations and living upto the reputation of the Four Seasons brand. Please be assured that all your feedback is well received as it is our constant endeavor to elevate our services and serve you better on your future stays with us. I do hope that you wil reconsider your decision and give us an opportunity to welcome you back for a true Four Seasons experience. Best regards, Jasjit Assi
3 out of 5
by a verified traveller from India

Room View is horrible

Posted 23-Apr-2018
Much hyped.. St. Regis is far more better overall ..!!
Comment from Hotel Management
14-May-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your stay with us. I have noted your feedback and apologise for not meeting your expectations and living upto the reputation of the Four Seasons brand. I hope that you will visit us again and give us the opportunity to welcome you back for a true Four Seasons experience. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by a verified traveller from flasgow

AmaIng hotel Great staff.

Posted 01-Apr-2018
We checked in and were offered an upgrade. We room that and our room was amazing. The service was impeccable and the concierge very helpful. We would go back for aure
Comment from Hotel Management
02-Apr-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed the room accommodation and service provided by the hotel team. I am glad to know that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy