Ratings based on 280 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from USA

Top Five Star Hotel in Mumbai

Posted 16-Jan-2017
Pros: Fresh drinks served by Mr Karma & follow up email by management comforting me that my deposit was refunded, as I left without properly checking out
Cons: Renovations geared towards perfections (minor scratches on the hallway walls & mini espresso machines with better coffee options)
Location: Located In the best part of Mumbai
Stayed in a Premier Executive Room, the presence of meticulous management is obvious in customer service, which easily keeps it ahead of other 5 star hotels in Mumbai
5out of 5
Recommended
for Everyone
by A verified traveller

Outstanding Hotel in the middle of Mumbai

Posted 11-Jan-2017
Pros: The hotel staff was always helpful. Reception, the concierge service and the staff in the restaurants were exceptional. The spa facilities were good.
Cons: They didn't sell bathing suits for women although they did for men and they also needed a souvenir shop.
Location: We could easily get to the nearby shopping mall and we visited the Science Centre across from the hotel. Otherwise we needed taxis to go to sights.
This hotel offered an upscale experience in the business area of Worli and provided a good base for sightseeing. We spent four days visiting Mumbai as tourists and this hotel was excellent. It is within walking distance of the High Street Phoenix Shopping Mall and across the street from the Nehru Science Centre. Because it was the holidays the tours were booked so we hired a car and driver from the hotel for the day. The driver turned out to be the best tour guide we could have hoped for. He was able to maneuver through the city's traffic and parking without any issues. The hotel staff was very attentive and anything we needed they were more than happy to help us with.
5out of 5
Recommended
for Everyone
by A verified traveller

5 star hotel between the gate and airport

Posted 24-Dec-2016
從入住大廳到餐廳用餐,頂樓aer bar等等的服務都令人滿意,員工對房客需求擺在第一位而且反應迅速確實。決對值得再次入住。
5out of 5
Recommended
for Everyone
by A verified traveller from London UK

Stayed here while in town for 4 th Test

Posted 18-Dec-2016
Service was outstanding from the moment we were met at the airport -car had wifi!- and whisked straight to our room -reminiscent of Mandarin or Peninsula in Hong Kong. During our stay everyone was so helpful and the staff at breakfast were wonderful at taking me through local Indian dishes. View from the rooftop bar at sunset is simply stunning. Later on it does get very busy and effectively turns into a nightclub. I'm not sure that the seating is as well thought through as it might be up there but otherwise everything was outsatnding
5out of 5
Recommended
for Everyone
by A verified traveller

Among the best in luxury

Posted 18-Dec-2016
Pros: Extremely comfortable bed
Spacious room with adequate lighting even though it was the lowest category. Often, even big hotels cheat on small details but this one was beyond expectation. Very comfortable bed and small details (such as bath salts for tub) etc taken care of.
5out of 5
Recommended
for Everyone
by A verified traveller from California

Amazing hotel, staff and service

Posted 03-Dec-2016
Pros: Staff, the rooms, pick up at the airport
This hotel bends over backwards for it clients. I had a bad experience with a delayed flight which then made me miss a connection. The staff at Four Seasons did everything possible to accomodate us in a very early check in and the staff was incredibly kind and corteous. This will be my preferred hotel from now on while staying in Mumbai. Oh by the way the Chinese restaurant on the premises is amazing food.
5out of 5
Recommended
for Everyone
by A verified traveller from Bombay

Excellent Service

Posted 29-Nov-2016
Stayed at the four seasons for 4 nights and they were great! Jet Airways had lost our luggage (of course) and the FS had welcome kits for us and worked hard to get our luggage back. Everyone was very friendly and attentive. The spa was nice and breakfast delicious.
5out of 5
Recommended
for Couples
by A verified traveller

Luxury hotel in Mumbai - a Complete Treat

Posted 28-Nov-2016
The Four Seasons is an absolute treat! The staff is incredible, the room is beautiful (we stayed in the deluxe room facing the city), and the amenities very nice. Although the restaurants are quite pricey (a theme among the other 5 star hotels), the food is excellent. We stayed there for two nights after wrapping up our honeymoon in the North. We stayed mostly in home stays and three star hotels, so this was a treat, and well worth the cost.
4out of 5
Recommended
for Everyone
by A verified traveller from mumbai, India

Incredible service

Posted 14-Nov-2016
Overall it was a great stay- the rooms, the breakfast were great as expected. But the main thing that stood out was the level of service at this hotel. The people really went out of their way to make the stay spectacular.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Best hotel ever seen

Posted 20-Oct-2016
Location: Location is very good
Room is awesome . Staff Nature Is Awesome . The main advantage staying is here the location that this hotel get