Ratings based on 367 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Amazing staff, perfectly luxurious

Posted 14-Jan-2018
A great hotel with fab staff, rooms, pool and spa. I would highly recommend this hotel.
Comment from Hotel Management
17-Jan-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your stay with us. I am happy to hear that you enjoyed your stay, especially the rooms and the service provided by the hotel team. Thank you for your recommendation and look forward to welcoming you back again. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney Australia

beautiful hotel

Posted 13-Jan-2018
Hotel was absolutely beautiful. Very clean and spacey. Facilities were great especially the massage centre. Wonderful staff. Hope to come back and stay with you again. The view from the top is so beautiful. Just like the actual picture.
Comment from Hotel Management
17-Jan-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your recent stay with us. I am pleased to learn that you enjoyed your stay, from the Spa and your experience at AER, to the service provided by the hotel team. I am happy to know that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Good Location and Very Nice Service

Posted 02-Jan-2018
Pros: The Service was excellent.
Cons: I felt the lobby space is small and could be improved.
Location: The location is excellent and in very close proximity to businesses around. We preferred Shopping at the Phoenix Mall which is literally about 10 min.
This was my first time to stay with Fourseasons in Mumbai. However, i would say.... The STAFF have surpassed my expectation. The service was impeccable and Breakfast was Sumptuous. We were on vacation with our 2 kids and they had activity at the hotel for the kids also. It would not be nice to put someones (staffs name) here as i would say to start from our Limo Driver till the room cleaners everyone made our stay as comfortable as it could be. The hotel has nice security feature of scanning the bags and visitors including cars which made us very comfortable in a big metropolis like Mumbai. We also ordered from Inroom Dining meal; i would say the hotel has surpassed my expectation.
Comment from Hotel Management
02-Jan-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your first visit with us. I am delighted to know that your stay with us was an enjoyable one and that the service provided by the hotel team exceeded your expectations. I hope that you will visit us again and look forward to welcoming you back. I take the opportunity to wish you and your family a Very Happy New Year. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Good 5 star hotel

Posted 26-Dec-2017
We stayed 5 days with two rooms Rooms are mice big bathroom.s are roomy & clean Now website in Delhi at one of the 4 1/2 star hotel Can't wait t o go back to Mumbai & stay st four seasons
Comment from Hotel Management
28-Dec-2017 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your feedback further to your recent visit with us. I am pleased to learn that you enjoyed your stay, especially the room accommodations. I am glad to know that you will visit us again and look forward to welcoming you back. I take the opportunity to wish you and your family a very Happy 2018. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely hotel with brilliant staff

Posted 24-Dec-2017
Pros: The pool area is very relaxing, the gym was well equipped and the room had everything you could possibly need. The rooftop bar was stunning.
Cons: My bathroom was slightly dirty in 'hidden' areas (i.e. the corners), but other than that the hotel was faultless.
Stayed here for a wedding. The staff could not have been more accommodating or friendly - even if you saw one in a lift they would ask if everything was ok. The macarons on my birthday were a nice touch too.
Comment from Hotel Management
26-Dec-2017 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your review with us and recognizing specific aspects of our service and facilities that made a difference during your stay with us. especially the room and your experiences at the Pool, Gym an AER. I have also noted your feedback regarding the Washroom and do apologise for the lapse in service. We do however hope to welcome you back and wish you and your family a very Happy 2018. Best regards, Vikram Reddy
4 out of 5
by A verified traveller from Saudi

Nice exterior

Posted 19-Dec-2017
I was in a suite, Old furniture in the rooms, feels very dated. breakfast is “decent” compared to other 4 seasons hotels or same category. Restaurant Staff in a hurry to start closing 20 minutes before, make you feel totally unwanted.
Comment from Hotel Management
21-Dec-2017 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I have noted your feedback regarding the rooms and please be assured that your comments are well received. Your feedback regarding the restaurant experience is also noted and I will be sure to share them with the team as it is our constant endeavor to make our guests feel welcome and at home and apologise if you were made to feel otherwise. I hope that you will visit us again and look forward to welcoming you back for a true Four Seasons experience. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great Service

Posted 13-Dec-2017
Very cooperative staff and excellent service. Highly recommended.
Comment from Hotel Management
14-Dec-2017 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! I am happy to hear that you enjoyed the services provided by the hotel team during your stay. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
3 out of 5
by A verified traveller

Nice hotel but......

Posted 15-Nov-2017
Pros: pls refer to above.
It was a nice experience overall. However the block of RS 15000 made on my credit card has still not been withdrawn (2 weeks already) despite me paying everything in cash and the receptionist confirming same (i.e that block has been removed). Secondly when converting USD to INR , the cashier told me an amount of Rs 230 will be credited to my account as he was short of cash. However on check out, the cashier in service told me that I owed that amount!!! I was finally never refunded the missing amount. Will think twice before staying there again or recommending to friends
Comment from Hotel Management
23-Nov-2017 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback in regard to your recent stay with us. While I am glad to know that the overall experience was a nice one, I do apologise for the inconvenience caused on account of your check-out experience. In order to look into this further, I request you to please write to us with your full name and stay dates so that we may resolve this at the earliest. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Nov-2017
Rooftop bar has great view but is restricted from selling alcohol. Food and drink on the property is very expensive. Breakfast buffet is great. Service is above and beyond.
Comment from Hotel Management
14-Nov-2017 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your stay with us. I am glad to know that you enjoyed the breakfast spread and the service provided by the hotel team. I regret that you were unable to enjoy alcohol at AER due to revised local regulations, but am happy to inform you that hopefully we will soon resume the service of alcohol in future. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Phoenix, Arizona, USA

Beautiful 6-star elegance in Mumbai

Posted 11-Nov-2017
Pros: Amazing staff, wonderful breakfast, relaxing environment - an oasis in a major Indian metropolis.
Cons: Nothing - it was an amazing experience, and I would stay here again in a heartbeat.
Location: The property is located in up-and-coming business/residential section of Mumbai called Worli. It is a very safe area with easy transportation options.
When I booked this hotel, I was thinking, "sure, it's a Four Seasons and it's going to be great." I was picked up in a wifi-enabled BMW 5-series for the 30 minute trip to the hotel. When I approached the check-in desk, the staff informed me that I was already checked in. Then, a staff member escorted me to my room to complete the check in formalities there. While he was showing me the details of the room, a staff member from the front desk arrived with a plate of steaming-hot plate of gulab jamun. After he was finished, he excused himself from my room. When I offered him a tip, *he refused it*, which, in my limited Indian experience, is unheard of. In my room , there was an endless supply of bottled water, which I kept cold in the mini fridge. Since they have twice daily housekeeping service, it was assured that I would never run out of bottled water. Even if I did, all I had to do was call down to the front desk, and in approximately 20 milliseconds someone was at my door with 5 bottles of water. The staff could not have been more gracious. Every person, whether it be the front desk or the restaurant, personally remembered my name throughout my stay. I felt like a guest in their home. Breakfast in the restaurant was top-rate, and when I told them how much I like masala chai, the waitstaff appeared not even 5 minutes later with a bag of masala chai mix for me to take home. The warmth and passion for customer service was clear!
Comment from Hotel Management
13-Nov-2017 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your review with us and recognising the attentive service provided by the hotel team. We have always said that our people are our most important asset, and your favourable comments confirm that belief. We hope to welcome you back for another truly extraordinary Four Seasons experience. Best regards, Vikram Reddy