Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from New York, NY

Good proximity to all areas.

Posted 28-Apr-2016
Pros: Location and services.
Cons: None.
Location: Good for access to business areas, sea face, neighborhoods and downtown.
Excellent stay with great service and amenities. Good location, good services, great staff.
5 out of 5
by A verified traveller from UK & USA

Wonderful Staff, this hotel understand service...

Posted 22-Apr-2016
Pros: Staff, Staff, Staff, the restaurant is also very good.
Cons: Some of the decoration could do with a little updating in the rooms.
Location: Location is quite central to many places, easy access to airport.
This is one of the most service orientated hotels I have every had the pleasure of staying. Whilst the hotel could do with a little updating in some areas, the service is outstanding. I had an issue with noise one night from the room next to me, Mr Jacob Babu (front Desk manager) went our of his way to to resolve the issue, truly unbelievable service. In addition, Mr Kartik Raol was so helpful assisting me in organising transportation to meetings, collecting me from restaurants, calling me to ensure all was going well. He also went to great lengths in helping locate products and distributors i was needing help with. I can honestly say the service was above and beyond. All the staff make you feel very welcome and nothing is too much trouble. The restaurant is also quite good serving a good selection and all to a very high standard. You have to remember this is Mumbai, it very busy and quite hectic, staying at this hotel really takes away the stress of the days business.
Comment from Hotel Management
28-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am delighted to know that you enjoyed your stay and especially thank you for your compliments to the team for the service provided. Hearing that we have succeeded in making you feel welcome, is what keeps us going and what drives us to do better every day. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
by A verified traveller

Posted 22-Apr-2016
Excellent sevice, staff will go out of their way to please the guests.
Comment from Hotel Management
28-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed the attentive services provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
by A verified traveller from Boston

Excellent service, top class

Posted 17-Apr-2016
Pros: top notch service
Cons: Food is very expensive but its a top hotel
Location: on business, so don't know
nothing but the best, very good. Very happy with stay. many of the staff go out of their way to help. We had the concierge come out to our taxi and brign us water. Mr Prateek. In another case they will call uber cabs for you or any other cabs. With no strong pressure tactics. Really excellent hotel
Comment from Hotel Management
21-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed your stay and the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
by A verified traveller

Great personalized service

Posted 11-Apr-2016
Needs were anticipated and service excelled. Room large, pool great, gym excellent.
Comment from Hotel Management
15-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to learn that you enjoyed your stay, especially the room accommodation, pool and gym. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
by A verified traveller

Very nice hotel...as expected

Posted 20-Mar-2016
Hotel was comfortable, staff courteous and friendly...delightful stay
Comment from Hotel Management
29-Mar-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to know that you enjoyed your stay, especially the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
by A verified traveller from Singapore

My home in Mumbai

Posted 07-Mar-2016
Pros: The staff continue to be extraordinary.
Location: A midpoint between South Bombay and the airport / Andheri. The rooftop bar - AER is THE best bar in Mumbai!
I have stayed at this hotel more than any other on earth. I have also stayed in more than twenty different Mumbai hotels over the past five years. When I checked in after a seven month break from Mumbai there was a note from the manager saying "Welcome Home". Many hotels excel at being a place of refuge in a hectic city - few achieve the ability to be called "home". I realize that my experience may not apply to the majority of tourists or business travelers to Mumbai but I was never a mere tourist or business traveler at this hotel, I became a member of the family.
Comment from Hotel Management
17-Mar-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us again. I am delighted to know that you enjoyed your stay. Hearing that we have succeeded in making you feel welcome and at home, is what keeps us going and what drives us to do better every day. We have always said that our people are our most important asset, and your favourable comments confirm that belief. Please be assured that we value your continued patronage and will continue to provide you with elevate levels of service and look forward to welcoming you back again and again. Best regards, Vikram Reddy
1 out of 5
by A verified traveller

Posted 20-Jan-2016
Bad room with smoke smell and bad view. overcharged
Comment from Hotel Management
23-Jan-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am disappointed to know that the room allocated to you was not as per your expectations. Despite this, I do hope that you will visit us again and give us the opportunity to welcome you back. Best regards, Vikram Reddy
4 out of 5
by A verified traveller

Stay during Marathon Event at Mumbai

Posted 20-Jan-2016 on Hotels
Breakfast spread and offerings were good. Hotel extended courtsey for late check-out. Spa and fitness centre is good. Though for group for inter floor transit, the mechanism do not purpose to travel due to security reasons and one has to take help of concierge service. Hotel shall offer little more attractive price due to Marathon event and being Saturday night check-in
5 out of 5
by A verified traveller from Brisbane, Australia

Staff were outstanding

Posted 17-Jan-2016
As expected, the hotel itself is beautiful and service is always excellent. Hotel staff were amazing when we had to rush one of our team to hospital. Not only did they arrange everything, they helped smooth the admissions process with a referral from the hotel doctor and even gave us food and water to take with us. They also followed up with us the next day to make sure everything was ok
Comment from Hotel Management
23-Jan-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to know that you enjoyed your stay, especially the service provided by the hotel team at the time of the medical emergency. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy