Wonderful Staff, this hotel understand service...
This is one of the most service orientated hotels I have every had the pleasure of staying. Whilst the hotel could do with a little updating in some areas, the service is outstanding.
I had an issue with noise one night from the room next to me, Mr Jacob Babu (front Desk manager) went our of his way to to resolve the issue, truly unbelievable service. In addition, Mr Kartik Raol was so helpful assisting me in organising transportation to meetings, collecting me from restaurants, calling me to ensure all was going well. He also went to great lengths in helping locate products and distributors i was needing help with. I can honestly say the service was above and beyond. All the staff make you feel very welcome and nothing is too much trouble. The restaurant is also quite good serving a good selection and all to a very high standard. You have to remember this is Mumbai, it very busy and quite hectic, staying at this hotel really takes away the stress of the days business.
Comment from Hotel Management
28-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai!
Thank you for your feedback further to your recent stay with us. I am delighted to know that you enjoyed your stay and especially thank you for your compliments to the team for the service provided. Hearing that we have succeeded in making you feel welcome, is what keeps us going and what drives us to do better every day.
I hope that you will visit us again and look forward to welcoming you back.