Ratings based on 240 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from New York, NY

Great Hotel

Posted 16-Aug-2016
Friendly Staff, great amenities and services. The food was also ery good and the rooftop bar excellent!
3out of 5
by A verified traveller

decent hotel

Posted 13-Aug-2016
Not as fancy as other Four Seaons properties but quite decent. Clean. Good service. Good for a one night stay and not too far from airport.
5out of 5
by A verified traveller from New York

Lovely with kids

Posted 09-Aug-2016
A marvellous hotel, in not so great surroundings. Fantastic breakfast buffet. The staff is exceptionally lovely with kids.
Comment from Hotel Management
10-Aug-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your feedback further to your recent stay with us.I am happy to hear that you enjoyed your stay, especially the breakfast spread and the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller from London

Great hotel- wonderful staff

Posted 01-Aug-2016
Cons: Taxis are a bit of an issue- there are hotel taxis which are ten times more expensive and normal taxis up to 25 minutes to call so plan ahead
Really great facilities- the rooms are clean and very spacious with a big walk in wardrobe (especially great for someone like me who never has enough wardrobe space) great pool and spa and gym and restaurant Staff are extremely polite, friendly and helpful
Comment from Hotel Management
04-Aug-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your recent stay with us. I am glad to know that you enjoyed your stay, from the room accommodations and your time at the Pool/Spa/Gym, to the service provided by the hotel team. I have noted your feedback regarding the availability of local taxis, and while I do regret the inconvenience caused, I am sure you understand that this remains outside our immediate control. On your future stays, I do request contacting our Concierge team who will be happy to arrange an Ola or Uber taxi for you. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller

Posted 27-Jul-2016
After an initial problem with my room, the hotel staff reacted promptly and efficiently and provided an excellent service throughout my stay
4out of 5
by A verified traveller

very proactive staff

Posted 25-Jul-2016
Pros: The location since I was there for business and was just next to my venues
Cons: The hotel facilities
Location: In Mumbai you really need to know where do you want to go to choose your hotel to avoid traffic
The staff of the hotel are very proactive to any guest concern which make the stay very pleasant
Comment from Hotel Management
27-Jul-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you found us to be conveniently located and enjoyed the services provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller

Posted 05-Jul-2016
Nice hotel and convenient to office and shopping. Excellent service quality.
Comment from Hotel Management
12-Jul-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you found us to be conveniently located and that you enjoyed the service provided by the hotel team. I hope that you will visit us again and we look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller

Very nice

Posted 08-Jun-2016
Business trip, the hotel was very nice with all the amenities
Comment from Hotel Management
10-Jun-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed your stay, especially the amenities. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
4out of 5
by A verified traveller from Washington DC

3 night stay

Posted 06-Jun-2016
Excellent staff. Very efficient check in process. Clean rooms. Good breakfast. Nice spa and roof top bar.
Comment from Hotel Management
08-Jun-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to hear that you enjoyed your overall stay, especially the express check-in, room accommodation, your experiences at the Spa and AER and the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
4out of 5
by chloe

This traveller left a rating score only Posted 23-May-2016 on Hotels