Ratings based on 405 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from flasgow

AmaIng hotel Great staff.

Posted 01-Apr-2018
We checked in and were offered an upgrade. We room that and our room was amazing. The service was impeccable and the concierge very helpful. We would go back for aure
Comment from Hotel Management
02-Apr-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed the room accommodation and service provided by the hotel team. I am glad to know that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Best service hands down

Posted 28-Mar-2018
The hotel was exceptional. The staff brought new flowers to the room everyday. The hotel cars were a reasonable price and very luxurious. Over all great time there. The only down fall was that the roof top bar no longer serves drinks.
Comment from Hotel Management
28-Mar-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am so pleased to know that you had an exceptional stay and especially enjoyed the service provided by the hotel team. I have noted your feedback regarding no alcohol being served at AER due to revised local regulations and hope to have this resolved in the near future. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing staff, relaxed beautiful pool, great hotel

Posted 19-Mar-2018
Stayed with Four Seasons Mumbai for 5 nights. Upon arrival staff were very attentive and accomodating, we arrived past midnight so we were taken to our room for in room check-in which took all of 5 minutes, it was so nice after traveling 15 hours to have such a seamless service. Breakfast service is amazing for both local favorites and western cuisine. The assortment of tea is also really good. Pool on the roof of level 3 is really nice, fully staffed (bar/attendants) and private cabanas. Amazing spa and yoga studio. All staff including housekeeping, front desk, concierge, bar and dining, security and everyone else could not have been anymore polite, courteous and attendant, such nice people who make you feel very welcome.. I actually rate the service across the hotel as 6 stars. Service on par with Shangri La, Ritz, Kerry etc. The hotel has been around for a while however the grounds, facilities, hotel lobby, restaurant etc are all set very nice and elegant. Our room was very spacious, huge renovated bathroom with massive bath and separate spa and toilet with two sinks. Rooms need an update as it’s slighly aged however very elegant, clean and comfortable with all 5 star necessities as you would expect. Will be staying here again and highly recommended for a nice stay in Mumbai
Comment from Hotel Management
19-Mar-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am delighted to know that you enjoyed your stay, from the express check-in and breakfast spread, to your time at the Pool and the service provided by the hotel team. Thank you for your recommendation and look forward to welcoming you back for yet another true four Seasons experience. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Mar-2018
The Four Seasons Mumbai was a wonderful experience. The staff took care of me and the room was so comfy!
Comment from Hotel Management
09-Mar-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your stay with us. I am so glad to know that you had a wonderful experience during your visit with us and that you especially enjoyed the room and service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
2 out of 5
by A verified traveller from Atlanta

Very disappointed

Posted 06-Mar-2018
Checked out after a few days. The room we received had an old stained carpet and the hotel generally was tired looking. Our stay at the Taj Palace was by far more superior. This Four Seasons is NOT the caliber of a 5 star hotel.
Comment from Hotel Management
09-Mar-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I have noted your feedback regarding the room and apologise for not meeting your expectations and living up to the reputation of the Four Seasons brand. I hope that you will visit us again and look forward to welcoming you back for a true Four Seasons experience. Best regards, Vikram Reddy
5 out of 5
Recommended
for Couples
by A verified traveller from London

Great Stay

Posted 04-Mar-2018
Pros: Fabulous staff, great choice of restaurants on site. Good pool area, and rooftop bar to watch the sunset.
Location: Taxi needed to get to main sites, but great shopping mall, only 10 minutes walking distance.
Really enjoyed our stay, was a bit concerned with the location at first as it was not in the main tourist area, but it was not a problem. In fact it was a great relief to get away from the hustle and bustle of downtown Mumbai and slip into this little bit of paradise.
Comment from Hotel Management
05-Mar-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thanks you for your feedback further to your recent stay with us. I am pleased to know that you enjoyed your stay, from the location and restaurant experience, to your experience at AER and the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Feb-2018
Clean hotel in the heart of Mumbai. Breakfast was excellent. Room was in top condition.
Comment from Hotel Management
27-Feb-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to know that you enjoyed your stay, especially the room accommodation and breakfast spread. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from dewsbury, england

Excellent hotel near central railway station

Posted 24-Feb-2018
Excellent hotel with good staff & very clean rooms. Only downside was the size of the pool but everything else was perfect
Comment from Hotel Management
26-Feb-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your feedback in regard to your recent stay with us. I am so pleased to know that your stay was an excellent one, especially the room accommodations and the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Very Nice Hotel

Posted 21-Feb-2018
Pros: Everything was good
Cons: Roof bar could be improved with beer and liquor service
Location: Location is very convenient, midway between downtown Mumbai and the suburbs
Excellent service all around. Breakfast choices were mind boggling. Room cleaning service was above par and is commendable. Five out of five for the staff all around
Comment from Hotel Management
22-Feb-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am so pleased to hear that you enjoyed your stay, from the location and breakfast spread, to the Housekeeping services and service provided by the hotel team. I regret that you were unable to enjoy alcohol at AER due to revised local regulations and hope to have this resolved in the near future. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great hotel, easy to get to all the main sights

Posted 21-Feb-2018
Pros: Everything. The people were perfect, helpful, very friendly.
Cons: I cannot fault anything
We could not fault this hotel. The rooms, ambience, staff and service. Perfect
Comment from Hotel Management
22-Feb-2018 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feedback further to your stay with us. I am delighted to know that your stay with us a perfect one, especially the room accommodation and the helpful and friendly service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy