Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Aug-2015
Cons: The breakfast!!
Staff members [special mention - Rachna - at Front Desk, Chetan - at San- Qi] make a lot of difference being at Four Seasons. Food at San-Qi's is excellent. Breakfast was a disappointment, though!!
Comment from EPC
29-Aug-2015 by FSHM, EPC
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am pleased to know that you enjoyed the services provided by our hotel team and your experience at SanQi. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
4 out of 5
Recommended
for Everyone
by A verified traveller

Four seasons

Posted 02-Aug-2015
Pleasant hotel staff with well furnished spa floor. Hotel location was close to the hospital district but somewhat removed from Marine Drive and South Mumbai. In-hotel dining was unreasonably expensive. A bar of chocolate in the mini bar was labelled as retailing for 45R but charged 250R
Comment from EPC
04-Aug-2015 by FSHM, EPC
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your stay with us and for appreciating our Spa as well as the services provided by the hotel team. Four Seasons Hotel Mumbai is situated in Worli, the business district which is centrally located to North and South Mumbai. I have noted your comments regarding pricing and please be assured that your feedback is well received. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from India

Great hotel with a lovely sea face location

Posted 21-Jun-2015
Pros: Location and the view from the room.
Cons: Keep up the standard...
Location: go for a walk at worli sea face.. Or explore the palladium mall.. Which has some of the finest shops And food joints.
Great hotel, staff was courteous and attentive. Rooms were nice and spacious.
Comment from Hotel Management
30-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback regarding your recent stay with us. I am glad to know that you enjoyed the room and service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic experience

Posted 19-Jun-2015
I spent three days in Mumbai. The room was a excellent the staff was very helpful especially Mr. Suraj dhameja the assistant manager. The breakfast was good by less expected for such hotel
Comment from Hotel Management
30-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback regarding your recent stay with us. I am glad to know that you had a fantastic experience during your visit and especially enjoyed the room and service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Columbus

Great stay

Posted 09-Jun-2015
Pros: Great service, exceptional facilities
Location: Phoenix Mall, SVP stadium
Overall a great hotel, breakfast was fantastic, the pool was beautiful, and the workout facilities were great. It had a lot to offer for all types of travelers. I took a peek at the business meeting rooms and they looked nice
Comment from Hotel Management
16-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your recent stay with us in June. I am so pleased to hear that you enjoyed your stay, especially the breakfast, pool and gym facilities. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Weekend getaway

Posted 08-Jun-2015
Pros: Customer Service
Cons: Swimming area
Location: Good restaurants
Fabulous, great overall experience. Great hotel for any kind of stay.
Comment from Hotel Management
16-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback subsequent to your stay with us. I am happy to hear that you had a fabulous stay and hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Business Travellers
by Andre from Bern

Tip-Top, Total korrekt

Posted 02-Jun-2015 on Hotels
Alles top. Sehr modern. Sehr freundlicher und professioneller Service. Interessantes Clientel. Gut um neue Geschäftspartner kennen zu lernen. Die Bar ist tip-top.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Canada

Attention to detail, great staff and rooms

Posted 01-Jun-2015
As a returning client, the hotel is located quite central to all places in Mumbai. The staff are attentive and act quickly to any requests. The rooms are spacious and clean. The only issue I had this time was the consistent chanting outside the hotel (I assume Buddhist temple) which continued all evening and all night for two nights. Was quite loud in the rooms and distracting to sleep. Maybe a higher floor or a room on the other side of the building could have helped this. Otherwise, Love the hotel, love the AER lounge, and will always stay here when in Mumbai.
Comment from Hotel Management
04-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your stay with us in May. I am happy to hear that you enjoyed the attentive and prompt services provided by the hotel team, the room accommodations, found us to be conveniently located and your experience at AER. We have noted your preference for a quiet room and will do our best to allocate the same on your future stays with us. I am glad to know that you will visit us again and again and look forward to welcoming you back soon. Best regards, Andrew Harrison
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-May-2015
Stayed for 3 nights. Hotel was amazing, great staff, great amenities. This hotel is truly one of the best places to stay in Mumbai. The best part was the AER rooftop which gives you a panoramic view of Mumbai with air conditioning.
Comment from Hotel Management
02-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your 3-night stay with us. I am pleased to know that you found the hotel 'amazing' and that you also enjoyed the service provided by the hotel team and your experience at AER. I hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
4 out of 5
Recommended
for Getaway With Friends
by Chris from London

Lovely for a short stay

Posted 17-May-2015 on Hotels
The Hotel is beautiful and the staff are fantastic! There isn't much going on in the surrounding neighbourhood apart from the Palladium Mall. The pool area was disappointing, exposed to the elements with little shade and quite small.