Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Montreal

Great hotel, good atmosphere

Posted 17-May-2016
Was only there for a few days. Overall very good hotel. Clean. Good variety in breakfast. The only was i had to get my hair done and a few clothes washed, which costed me a fortune.
Comment from Hotel Management
25-May-2016 by FSHM, Hotel Management
Great hotel, good atmosphere Posted May 17, 2016 Was only there for a few days. Overall very good hotel. Clean. Good variety in breakfast. The only was i had to get my hair done and a few clothes washed, which costed me a fortune. Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to know that you enjoyed your overall stay. I have noted your feedback regarding pricing at the Salon and laundry and please be assured that your feedback is well received. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
3out of 5
by A verified traveller

Posted 12-May-2016
Toilet amenities were poor. Room service response time was slow
Comment from Hotel Management
17-May-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am disappointed to read your comments and to know that we did not meet your expectations and do regret the inconvenience caused. Please be assured that your feedback is well received as it is our constant endeavor to elevate our services and serve you better on your future stays with us. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
4out of 5
by A verified traveller from München

Sehr gutes Stadthotel

Posted 11-May-2016
Pros: Die Zimmer sind sehr schön, der Service ist angenehm. Es herrscht ein freundlicher Ton der Mitarbeiter, welche auf die Wünsche der Gäste eingehen.
Location: Das Hotel liegt mitten in der Stadt, allerdings ist bei der Größe von Mumbai für fast alle Besichtigungen ein Taxi erforderlich.
Mumbai ist eine extrem interessante Stadt mit vielen extremen Gegensätzen. Zeitweise ist es auch anstrengend, sehr angenehm ist es dann, in einem guten und sauberen Hotel unterzukommen.
4out of 5
by A verified traveller

Nice hotel close to beach

Posted 09-May-2016
Gr8 hotel experience...will like to come here again. Only down side is the small swimming pool and absence of any water facility in the toilet!!!!
Comment from Hotel Management
12-May-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed your stay and have noted your additional feedback regarding the pool and toilet. I am glad to know that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller from New York, NY

Good proximity to all areas.

Posted 28-Apr-2016
Pros: Location and services.
Cons: None.
Location: Good for access to business areas, sea face, neighborhoods and downtown.
Excellent stay with great service and amenities. Good location, good services, great staff.
Comment from Hotel Management
02-May-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am pleased to learn that you enjoyed your stay, especially the location and the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller from UK & USA

Wonderful Staff, this hotel understand service...

Posted 22-Apr-2016
Pros: Staff, Staff, Staff, the restaurant is also very good.
Cons: Some of the decoration could do with a little updating in the rooms.
Location: Location is quite central to many places, easy access to airport.
This is one of the most service orientated hotels I have every had the pleasure of staying. Whilst the hotel could do with a little updating in some areas, the service is outstanding. I had an issue with noise one night from the room next to me, Mr Jacob Babu (front Desk manager) went our of his way to to resolve the issue, truly unbelievable service. In addition, Mr Kartik Raol was so helpful assisting me in organising transportation to meetings, collecting me from restaurants, calling me to ensure all was going well. He also went to great lengths in helping locate products and distributors i was needing help with. I can honestly say the service was above and beyond. All the staff make you feel very welcome and nothing is too much trouble. The restaurant is also quite good serving a good selection and all to a very high standard. You have to remember this is Mumbai, it very busy and quite hectic, staying at this hotel really takes away the stress of the days business.
Comment from Hotel Management
28-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am delighted to know that you enjoyed your stay and especially thank you for your compliments to the team for the service provided. Hearing that we have succeeded in making you feel welcome, is what keeps us going and what drives us to do better every day. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller

Posted 22-Apr-2016
Excellent sevice, staff will go out of their way to please the guests.
Comment from Hotel Management
28-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed the attentive services provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller from Boston

Excellent service, top class

Posted 17-Apr-2016
Pros: top notch service
Cons: Food is very expensive but its a top hotel
Location: on business, so don't know
nothing but the best, very good. Very happy with stay. many of the staff go out of their way to help. We had the concierge come out to our taxi and brign us water. Mr Prateek. In another case they will call uber cabs for you or any other cabs. With no strong pressure tactics. Really excellent hotel
Comment from Hotel Management
21-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed your stay and the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller

Great personalized service

Posted 11-Apr-2016
Needs were anticipated and service excelled. Room large, pool great, gym excellent.
Comment from Hotel Management
15-Apr-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to learn that you enjoyed your stay, especially the room accommodation, pool and gym. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5out of 5
by A verified traveller

Very nice hotel...as expected

Posted 20-Mar-2016
Hotel was comfortable, staff courteous and friendly...delightful stay
Comment from Hotel Management
29-Mar-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to know that you enjoyed your stay, especially the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy