Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Posted 20-Jan-2016
Bad room with smoke smell and bad view. overcharged
Comment from Hotel Management
23-Jan-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am disappointed to know that the room allocated to you was not as per your expectations. Despite this, I do hope that you will visit us again and give us the opportunity to welcome you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane, Australia

Staff were outstanding

Posted 17-Jan-2016
As expected, the hotel itself is beautiful and service is always excellent. Hotel staff were amazing when we had to rush one of our team to hospital. Not only did they arrange everything, they helped smooth the admissions process with a referral from the hotel doctor and even gave us food and water to take with us. They also followed up with us the next day to make sure everything was ok
Comment from Hotel Management
23-Jan-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to know that you enjoyed your stay, especially the service provided by the hotel team at the time of the medical emergency. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional service and great hotel.

Posted 11-Jan-2016
Pros: Attention to detail and ensuring the experience is a good one.
Experience was excellence and exceeded our expectations.
Comment from Hotel Management
18-Jan-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed your visit and appreciate your recognition of the efforts by the hotel team which exceeded your expectations. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

very nice hotel with spacious rooms

Posted 03-Jan-2016
Pros: services and attention to detail by staff.
Location: Great location in south mumbai.
Recently we stayed for 3 days at the hotel and it was great experience. From services to facilities to breakfast everything was five star caliber.
Comment from Hotel Management
04-Jan-2016 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am pleased to learn that you enjoyed your stay, especially the room accommodations, the location, your experience at breakfast and the attentive service provided by the hotel team. I do hope that you will visit us again and look forward to welcoming you back. I take the opportunity to wish you and your family a very Happy New Year. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from paris

Magnificent sejour !

Posted 30-Dec-2015
Pros: Le confort, la propreté et le service
Cons: le bruit de la musique du bar lounge du rooftop qui résonne dans les chambres, en tout cas des étages supérieurs
Location: Il y a un mall assez luxueux, le phénix, a qq mn de taxi, sinon pas grand chose, on se déplace facilement, il y a toujours des taxis en attente devant
Superbe Hotel, magnifiques prestations, excellent service ! Nous y sommes restés 6 nuits, nous n'avons pas été déçus ! La chambre Executive était grande, la salle de bains est très grande et luxueuse, le tout est super confortable et tres propre, pas toujours le cas en Inde comparé aux standards hôteliers occidentaux. Le personnel est très aimable et serviable. Le petit déjeuner est superbe et pour tous les goûts. Le bar AER du rooftop au 33e étage offre une belle vue, mais le verre y est quand même trop cher, la clientèle y est triée, quand on est pas client de L Hotel. Attention au bruit de résonance très fort de la musique de ce bar quand on a besoin de se coucher tôt !
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Staying at Four Seasons Mumbai.

Posted 27-Dec-2015
We stayed on the 25th floor with amazing views across Mumbai and spiralling eagles below. The hotel is in mid-Mumbai but the taxis journeys to the Gateway to India were not as long as I expected. Maybe as we stayed over Christmas. If you are travelling from/to downtown take a train to/from Currey Road into the main train station to see a historic building.
Comment from Hotel Management
30-Dec-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to know that you enjoyed your stay, especially the room and the views. I hope that you will visit us again and look forward to welcoming you back. I would like to take the opportunity to wish you and your family a very Happy New Year. Best regards, Vikram Reddy
4 out of 5
Recommended
for Everyone
by A verified traveller from san diego

Good luxury hotel near worli sea face

Posted 27-Dec-2015
Overall great hotel. Great spa facility but lacks the service of a 5*. Rooms are clean and nice space. The coffee in room is also fantastic Big complaint I have is that the door staff probably get a commission from cool cabs and hence hard to get the cheaper local cabs. Just walk out of the hotel and grab your cab.
Comment from Hotel Management
31-Dec-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am pleased to learn that you enjoyed your stay, especially the room, your experience at the Spa and the coffee. Please be assured that we do not receive any commission on cool cabs. Due to lack of black and yellow taxis, a cool cab may have been offered to you depending on the availability at that time. I hope that you will visit us again and look forward to welcoming you back. I would like to take the opportunity to wish you and your family a very Happy New Year. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Dec-2015
The hotel is beautiful with excellent, attentive service.
Comment from Hotel Management
30-Dec-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed your stay, especially the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. I would like to take the opportunity to wish you and your family a very Happy New Year. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Nice Spa

Posted 21-Dec-2015
Cons: Outside pool not heated, so it was cold
Like the title says, the spa was very relaxing. Staff was very friendly. Because we were from Canada they gave us some perks, nice!
Comment from Hotel Management
30-Dec-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to know that you enjoyed your stay, especially your time at the Spa and the service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. I would like to take the opportunity to wish you and your family a very Happy New Year. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Taipei

很舒服、很享受的Stay!!

Posted 15-Dec-2015
Pros: 房間、游泳池、沖澡設施
Location: 走到對面,可以逛逛當地人的菜市場、夜市。 另外 走大概十五分鐘,可以到 孟買最大的洗衣場。
很舒服的旅館,游泳池很棒、有很棒的SPA服務,房內的沖澡設施也很棒,附的自助早餐,有菜單可以選,選擇很多、其他自助取用的餐點也很美味!