This hotel was in a convenient area and appeared to be in good condition area, which is why I chose this place in an emergency situation. However, the hotel and my room smelled of cigarette smoke. My room also had a faint smell of pet urine, which seemed to be coming from the carpet. My bed was comfortable but the sheets and comforter seem to be very well worn. My cable was fuzzy and could not be watched.
When I brought these issues to the front desk, the first representative was apologetic and said she will have the maintenance check the television. However, another lady appeared and seemed to take my complaints very personal and seemed to be very offended by my complaints. I walked away feeling like nothing would be done.
Comment from Hotel Management
09-Jul-2017 by General Manager, Hotel Management
Vickie, we appreciate your feedback as it tells us the areas where we need to improve. We strive to provide clean and comfortable facilities for all our guests, and I am so sorry we fell short of this during your stay. I have discussed your comments with my entire team in an effort to provide a much better experience going forward. On the positive note, thanks for appreciating our convenient location close to the places where you wanted to go. We hope to have another chance to prove ourselves to you on a future visit.