Exterior
Check availability

Reviews of Cranbrook Hotel

2.5 out of 5
Cranbrook Hotel
22-24 Coventry Road, Ilford, England

Reviews

6.4
Rating 10 - Excellent. 120 out of 869 reviews" "
Rating 8 - Good. 257 out of 869 reviews" "
Rating 6 - Okay. 218 out of 869 reviews" "
Rating 4 - Poor. 140 out of 869 reviews" "
Rating 2 - Terrible. 134 out of 869 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Teddy

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The service was worst.
Stayed 1 night in Apr 2024

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very good but for parking 👎
Stayed 2 nights in Apr 2024
Response from hh on 6 Apr 2024
Dear Guest,Thank you very much for your review, it was with great pleasure to have you as our guests.We were delighted to learn you had a pleasant stay at Cranbrook Hotel and that you rated your stay as excellent.We look forward to welcoming back to our hotel anytime you are back in the area.Kind regards,Cranbrook Hotel

2/10 Terrible

Shiv Charan

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge 100 Pound deposit on arrival. It’s first time in my life. I stayed only one hour there and checked out.
Stayed 1 night in Mar 2024
Response from g on 24 Mar 2024
Dear ShivThank you for taking the time to give us your feedback on your recent stay with us Cranbrook Hotel has a policy of taking a REFUNDABLE security deposit of 100.00 as a pre authorisation on a debit or credit card from all guests on check in.The pre-authorisation is not a charge, but a temporary hold, meaning that the funds held will be released after a short period of time.Regards]Cranbrook Hotel

8/10 Good

Darlene

Stayed 1 night in Feb 2024
Response from n on 23 Mar 2024
Dear Guest,Thank you very much for your review and it was with great pleasure to have you as our guests.We were delighted to learn you had a pleasant stay at Cranbrook Hotel.We look forward to welcoming back to our hotel anytime you are back in the area, iKind regards,Cranbrook Hotel

8/10 Good

Sandeep kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Feb 2024
Response from MF on 13 Feb 2024
Dear Sandeep,Thank you very much for your review and it was with great pleasure to have you as our guest.We were delighted to learn you had a pleasant stay at Cranbrook Hotel.We look forward to welcoming back to our hotel anytime you are back in the area.Kind regards,Cranbrook Hotel

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this hotel to anyone. I would have happily got a refund and found a decent hotel. The hotel was very stinky and not very clean.
Stayed 1 night in Jan 2024
Response from jj on 17 Jan 2024
Dear guest, Thank you for your feedback regarding your recent experience with us. We are very sorry that the experience you had was disappointing and not the one expected. Your comments and observations are extremely helpful and have been noted for immediate attention. I can only assure you that comments of this nature are not representative of our usually excellent levels of customer care and guest feedback. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive oneKind Regards, Cranbrook Hotel

2/10 Terrible

Tim

Stayed 2 nights in Jan 2024
Response from sss on 13 Feb 2024
Dear TimThank you for taking the time to review our hotel.We strive to offer the best service possible for our guests so please accept our apologies that we did not succeed in doing so on this occasion, and I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind RegardsCranbrook Hotel

10/10 Excellent

Hajra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Lovely stay would definitely visit again. Clean and friendly
Stayed 4 nights in Oct 2023
Response from Nicky on 23 Oct 2023
Dear Guest,Thank you very much for your review, it was with great pleasure to have you as our guests.We were delighted to learn you had a pleasant stay at Cranbrook Hotel and that you rated your stay as excellent.Your kind words are both, motivating and so gratifying. Thank you for recommendation.We look forward to welcoming back to our hotel anytime you are back in the area, it will be our pleasure.Kind regards,Cranbrook Hotel Team

8/10 Good

Laraib

Stayed 1 night in Sep 2023
Response from Nicky on 22 Oct 2023
Dear guest,Thank you very much for your review and it was with great pleasure to have you as our guests.We really appreciate you taking the time to post feedback.We look forward to welcoming back to our hotel anytime you are back in the area, it will be our pleasure.RegardsCranbrook Hotel Team

6/10 Okay

Cecil

Business traveller
Liked: Room comfort
Satisfaction tainted
The room had a musty scent to it. Condition was clean and tidy. The toom was left as found. A £50 deposit was taken from me for the security of the room key. I have to wait 5 days for the money to return back into my account. This was not expressed at time of booking. I would have booked elsewhere.
Stayed 1 night in May 2023
Response from donley on 16 May 2023
Dear guest Thank you for taking the time to give us your feedback.We have noted your comments, but are pleased you found the accommodation clean and tidy.It is hotel policy to take a refundable security deposit on check in.RegardsThe Cranbrook Hotel Team

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
As soon as you get in, it smells like a buffet.
Stayed 1 night in May 2023
Response from ddd on 3 May 2023
Dear Guest,Thank you for your feedback regarding your recent experience with usI am extremely sorry to hear that you did not fully enjoy your time in our hotel.At Cranbrook Hotel we take all feedback seriously and act upon it with immediately.Thank you for bringing it to our attention.Best regards,Cranbrook Hotel

6/10 Okay

Ziynet

Travelled with group
It was good
Stayed 1 night in Feb 2023
Response from Cranbrook Hotel Team on 10 Apr 2023
Dear GuestThank you for taking the time to share your feed back with us. We are delighted that you had a good stay at the Cranbrook.RegardsCranbrook Hotel Team

8/10 Good

Noufal Naeem

Stayed 1 night in Jan 2023
Response from Cranbrook Hotel on 19 Feb 2023
Dear guest,Thank you very much for your review. It was our great pleasure to have you as our guests, and rewarding us with a solid score of 8/10.Kind regards,Cranbrook Hotel

2/10 Terrible

Miss

Stayed 1 night in Oct 2022
Response from dddd on 19 Apr 2023
Dear guest,Thank you for your feedback regarding your recent experience with us.RegardsCranbrook Hotel Team

2/10 Terrible

Masood

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from sss on 19 Apr 2023
Dear guest, Thank you for your feedback regarding your recent experience with us.RegardsCranbrook Hotel Team

8/10 Good

Rebecca

Stayed 1 night in Jul 2022
Response from ggg on 19 Apr 2023
Dear Guest,Thank you very much for your review, it was with great pleasure to have you as our guests.We were delighted to learn you had a pleasant stay at Cranbrook Hotel and that you rated your stay as excellent.Kind regards,Cranbrook Hotel

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very good stay here. It had everything I needed. The parking is tricky as it’s very limited. On my second night I had to pay for 90 minutes on street because there was No spaces left on site. Other than that everything else was good.
Stayed 2 nights in Jul 2022
Response from dddd on 19 Apr 2023
Dear Guest,Thank you very much for your review, it was with great pleasure to have you as our guests.We were delighted to learn you had a pleasant stay at Cranbrook Hotel and that you rated your stay as excellent.Your kind words are both, motivating and so gratifying. Thank you for recommendation.Kind regards,Cranbrook Hotel

8/10 Good

Olukayode

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff attitude
Everything was fine. Except the attitude of one of the staffs, a lady from Eastern Europe, was on morning duty on 17/07/20202. She shouted at me continuously, very rude. I will put official complain to the hotel management.
Stayed 2 nights in Jul 2022
Response from fff on 19 Apr 2023
Dear guest,Thank you very much for your review, it was with great pleasure to have you as our guest.We really appreciate you taking the time to post feedback and that you were pleased with your stayI was very surprised to read your comments regarding the staff member please accept our apologies RegardsCranbrook Hotel

2/10 Terrible

Chigozie Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture online is very misleading
Stayed 1 night in Jul 2022
Response from ssss on 19 Apr 2023
Dear guest,Thank you for your feedback regarding your stay with us. We are very sorry that the experience you had was not the one expected. RegardsCranbrook Hotel

4/10 Poor

Ashiq

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cranbrook Hotel
Not the greatest hotel experience. Room was very old, and worst was noisy guests wandering outside. Door didn’t feel secure. Didn’t even bother with breakfast!
Stayed 1 night in Jul 2022
Response from ddd on 19 Apr 2023
Dear Guest, Thank you for your feedback. We are sorry to see that your stay with us was not up to your expectation. Let us reassure you that we take each and every feedback seriously and strive to improve. The hotel is under going refurbishment Kind RegardsCranbrook Hotel

2/10 Terrible

Javed

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I don’t like anything you are charging double on arrival £50 security and dint refund until now . Staff is horrible rude and no soap or shampoo provided very bad experience I will never recommend
Stayed 1 night in Jun 2022
Response from hhh on 19 Apr 2023
Dear Guest,Thank you for your feedback regarding your experience with us.The 50 security deposit is taken as a refundable pre authorisation on your card and releases back to you depending on the policy of .your bankI am extremely sorry to hear that you did not fully enjoy your time in our hotel.At Cranbrook Hotel we take all feedback seriously and act upon this with immediate effect.RegardsCranbrook Hotel

6/10 Okay

David

Business traveller
This is a busy hotel mainly for tradespeople who are working in London. You will be expected to pay a £100 deposit on check-in which is only returned to your bank account 3 or 4 days after you have left the hotel.
Stayed 1 night in May 2022
Response from fff on 19 Apr 2023
Dear guest,Thank you very much for your review, it was with great pleasure to have you as our guests.We really appreciate you taking the time to post feedback.Kind regards,Cranbrook Hotel

4/10 Poor

sasikaran

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I only liked the food and Service of the kitchen department,room service also not that bad but condition of the property is poor .night lamp electric circuit is fully opened no cover at all, even kids can reach it easily. Throughout my stay I covered the circuit with plastic bags to prevent my kids from touching it.Steps are weak , mouldy and cigarette smells everywhere.never book it again. Not worth it for the money!
Stayed 20 nights in Mar 2022
Response from dddd on 19 Apr 2023
Dear Guest,Thank you for your feedback regarding your stay with us. We are very sorry that the experience you had was disappointing and not the one expected. Your comments and observations are extremely helpful and have been noted for our attention. I can only assure you that comments of this nature are not representative of our usually excellent levels of customer care and guest feedback. Kind Regards, Cranbrook Hotel

6/10 Okay

Godfrey

Stayed 1 night in Feb 2022
Response from fgg on 19 Apr 2023
Dear guest,Thank you very much for your review and it was with great pleasure to have you as our guests.We really appreciate you taking the time to post feedback.RegardsCranbrook Hotel Team

6/10 Okay

Ian

Business traveller
Disliked: Cleanliness, property conditions & facilities
Don't Expect Frills.
Booked this hotel based on breakfast starting at 6:30. Completely missed the fact that it was only a 2 star hotel. To be honest, I was still disappointed. I'm surprised it has any guests go back at all. Didn't even get a tea spoon with the pack in the room. One tea bag looked damp, yes the tea bags were from a box, not single sealed bags......
Stayed 1 night in Jan 2022
Response from Ahs on 14 Feb 2022
Dear guest, Thank you for your feedback regarding your recent experience with us. We are very sorry to hear about the experience. Your comments and observations are extremely helpful and have been noted for immediate attention. I can only assure you that comments of this nature are not representative of our usually excellent levels of customer care and guest feedback. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one Kind Regards

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money coming here
No kitchen or canteen area. Inside room it smells bad. No proper bin available. Smallest tv ever from 1980s. Sofa got grim onit. Never coming back to stay here
Stayed 1 night in Dec 2021
Response from Ahs on 26 Jan 2022
Dear guest, Thank you for your feedback regarding your recent experience with us. We are very sorry to hear about the experience. Your comments and observations are extremely helpful and have been noted for immediate attention. I can only assure you that comments of this nature are not representative of our usually excellent levels of customer care and guest feedback. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one Kind Regards

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from A on 3 Jan 2022
Thanks

2/10 Terrible

Lucksman

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid deposit 50 pounds still i not recieved that money back
Stayed 1 night in Dec 2021
Response from CB on 27 Dec 2021
Thank you for your feedback

2/10 Terrible

Marceline

Stayed 3 nights in Nov 2021
Response from Ahs on 1 Dec 2021
Thank you for your feedback.

6/10 Okay

Dumitru

Stayed 1 night in Oct 2021
Response from Ahs on 15 Nov 2021
Thanks

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Ahs on 1 Nov 2021
Thank you for your feedback regarding your recent experience with us. We are very sorry to hear about the experience didn't go well. we are continuously trying to improve the service and standard of our hotel to improve our guest experience. Hope to see you again in future. Regard CB

4/10 Poor

samantha

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst nights sleep
We asked for a balcony room like we asked before and didnt recieve one, we instead got a room with an easy access to outside to have a smoke. On entering the room, it was huge and spacious but freezing cold and smelt of damp. It turns out the shower/drainage or something im guessing had blocked up and flooded as there was a huge damp patch outside the shower door. The shower also hadnt been cleaned/ or properly as there was small dark hairs on the shower floor. No teaspoons for tea/coffee. Bed was rock hard and felt like we were sleeping on stones. Other people who were staying were letting the doors just slam shut which were really noisey and kept waking us up. Next morning my partner went and told the front desk about our stay and all he could say was "okay" not a care in the world for our constructive critisim. Unacceptable.
Stayed 1 night in Oct 2021
Response from Ahs on 20 Oct 2021
Dear Samantha, Thank you for your stay and feedback. I am very sorry to hear that you didn't enjoy your stay. We normally change the room immediately if reported by the guest at reception, I apologise if this was not the case. I can assure you that we are continuously trying to improve the service and facilities to exceed our guest expectations. I hope this one experience will not put you off and you will visit us again in future to provide us another chance. Kind Regards Cranbrook Team

2/10 Terrible

Frankie

Stayed 1 night in Sep 2021

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly staff. Definitely recommend 100% satisfactory.
Stayed 1 night in Sep 2021
Response from Ahs on 11 Oct 2021
Thanks

6/10 Okay

M

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked because this place had free parking and wifi. When I arrived, there were no parking spaces and the wifi wasn’t working. The tv didn’t work either, and I couldn’t figure out how to make the heater work, although I should say it seemed like a decent heater. The shower was pretty cool and I could hear a lot of noise from both outside and inside the hotel. I knew I was at the lower end of the budget but tbh, for £50 I think this place should be slightly better.
Stayed 1 night in Sep 2021
Response from Ahs on 11 Oct 2021
Dear Guest, Many thanks for your feedback. Pleased to know you enjoyed the hotel en-suite shower facility. We don't charge for hotel car park and it is available on first come first serve basis, I am very sorry to hear that you couldn't connect to WiFi, normally we have good connectivity available for our guest but I apologise if this was not the case. I would like to assure you we are continuously trying to improve our service and hotel facilities and I hope you would visit us again in future. Regards

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Sep 2021
Response from Ahs on 11 Oct 2021
Thanks

2/10 Terrible

ttv

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay deposit still no receive many back please lm wotn many back deposte
Stayed 1 night in Sep 2021
Response from Ahs on 11 Oct 2021
Dear Guest, Thank you for your feedback. As mentioned during check-in £50 deposit is just a pre-authorisation and its completely refundable, it normally take one to two weeks before money hit back to your account. Please feel free to contact us if you still haven't received it . Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was in terrible condition. Bed sheets and curtains dirty. Shower cabin in broken condition bathroom wasnt cleaned. Tables were broken. Overall it was an awful experience. Wouldn’t recommend
Stayed 1 night in Sep 2021
Response from Ah on 11 Oct 2021
Dear Guest, Dear Sylwia, Your feedback is important for us and I thank you for taking time and sharing your experience. I can assure you we are contentiously trying to improve the service of our guest and your feedback is a welcome contribution. Regards

10/10 Excellent

Vishan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Cranbrook holiday for my cousins wedding. I booked a family room. The room was very spacious, clean, en suite. There was also free secure parking at the back. Not many negatives. I had a very pleasant stay. Thank you.
Stayed 2 nights in Aug 2021
Response from Ahs on 11 Oct 2021
Dear Vishan, Thank you very much for your stay. Please to know you had a pleasant one. Hope you to see you again Regards

2/10 Terrible

Monjur

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I adored the no nonsense but with a heart receptionist .I had huge problems with my UK bank cards,long story..She let me leave a good security sum in cash and I coukd rest for a night after a dismaying day..She looked a hard arsed seen it all.but no..saved my buytt
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this Hotel. Me and my kids had such amazing time. Definitely would recommend and go back
Stayed 1 night in Jul 2021
Response from Management on 16 Aug 2021
Dear Guest, Thank you very much for your review, it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at Cranbrook Hotel and that you rated your stay as excellent. Your kind words are both, motivating and so gratifying. Thank you for recommendation. We look forward to welcoming back to our hotel anytime you are back in the area, it will be our pleasure. Kind regards, Cranbrook Hotel

2/10 Terrible

Mohamed Rizan

Stayed 3 nights in Jul 2021

8/10 Good

Mark

Liked: Staff & service
Good
It was reasonable for price
Stayed 1 night in Jul 2021
Response from Management on 16 Aug 2021
Dear guest, Thank you very much for your review, it was with great pleasure to have you as our guests. We really appreciate you taking the time to post feedback. We look forward to welcoming back to our hotel anytime you are back in the area, it will be our pleasure. Kind regards, Cranbrook Hotel

8/10 Good

Verified traveller

Liked: Cleanliness
Good
Stayed 2 nights in Jul 2021
Response from Management on 16 Aug 2021
Dear Guest, Thank you very much for your review. Thank you for taking the time to inform us about your recent experience at Cranbrook Hotel. We look forward to welcoming back to our hotel anytime you are back in the area, it will be our pleasure. Kind regards, Cranbrook Hotel

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021

2/10 Terrible

Daniel

Stayed 2 nights in Jul 2021

2/10 Terrible

Lateh

Stayed 1 night in Jul 2021

2/10 Terrible

Renata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
My Stay in Cranbrook hotel was not so good, they did not provide me the facilities they promised. All they said is because of corona. There was only cereal and milk in breakfast nothing else. There was lift bot out of order. Nights were not peaceful, there was always noise from outside and next room. Fire alarm was gone off few time. They never provide me any assembly point location or any other information not in advance not when i raise query. Room service bang me door and woke me up 8am for no reason. I will never recommend them.
Stayed 4 nights in Jun 2021
Response from Management on 16 Aug 2021
Dear Guest, Thank you for your feedback. We are sorry to see that your stay with us was not up to your expectation. Let us reassure you that we take each and every feedback seriously and strive to improve. We hope that you will give us another chance to serve you and we will be able to change a negative feedback to a more positive one. Kind Regards, Cranbrook Hotel