Cabin, 4 Bedrooms | Private kitchen | Coffee/tea maker, electric kettle, toaster, dining tables
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Reviews of Mountain Lodge Telluride

4 out of 5
Mountain Lodge Telluride
457 Mountain Village Boulevard, Telluride, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1000 reviews" "
Rating 8 - Good. 250 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Lodge. It’s a clean comfortable place. Ski in/ski out was awesome! They have ski equipment lockers as well as ski racks down by ski out. They are dog friendly. Only one dining option and it was a little pricey and limited menu so we didn’t eat there. For a single room it would’ve been nice to have a king bed but for only a few nights, a queen is fine. Overall, I would recommend and go back!
Stayed 2 nights in Mar 2024
Response from Kathy Reagan, Reservations Supervisor on 21 Mar 2024
Hi Abigail,Thanks for your positive comments.We are so glad you enjoyed staying with us.We are looking at ways to improve our restaurant so we hope you consider staying with us again & give it another try.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel, with fantastic location.
Stayed 5 nights in Feb 2024
Response from Kathy Reagan, Reservations Supervisor on 11 Mar 2024
Susan,Thanks for your positive comments.We are so glad you enjoyed our beautiful & conveniently located property. We hope to see you again very soon.

10/10 Excellent

Jazmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the shuttle that gets you around the property and neighborhood. So cozy and friendly. Beautiful views!
Stayed 3 nights in Feb 2024
Response from Kathy Reagan, Reservations Supervisor on 21 Feb 2024
Thanks Jazmine for your positive comments. We are so glad you enjoyed your stay and appreciated our convenient guest shuttle & incredible mountain views.We hope to see you again very soon!

6/10 Okay

Rodney, rockwall

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property was well kept and the view from our balcony was breathtaking. Some work was needed inside the condo. A cabinet door fell off when we opened it. The wood floors seemed a little dirty. The bed was a little too soft for our liking. Bathroom was very small. The free hotel shuttle was a huge convenience. We called for a ride anytime we needed one. The staff at the front desk were very friendly.
Stayed 5 nights in Jan 2024
Response from Kathy Reagan, Reservations Supervisor on 11 Feb 2024
Hi Rodney,Thanks for your feedback.We are so glad you enjoyed our beautiful location and appreciated our hardworking staff. Our shuttle is definitely a plus for our guests.Your room comments have been forwarded to our Housekeeping & Engineering Departments to be addressed. Thanks for staying with us. We hope to see you again very soon!

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Kathy Reagan, Reservations Supervisor on 14 Jan 2024
Hi Andrew,We are sorry you didn't enjoy your stay.Without specifics I am not sure what happened.You are welcome to provide more details so we can address them. We hope to see you again another time.

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Kathy Reagan, Reservations Supervisor on 9 Jan 2024
Thanks Scott for your positive feedback.We are so glad you enjoyed your stay & Hope to see you again very soon!

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kathy Reagan, Reservations Supervisor on 26 Dec 2023
Hi Christy,Thanks for your positive feedback.We are glad you enjoyed your stay & Hope to see you again very soon!

10/10 Excellent

sang-hoon

Stayed 3 nights in Dec 2023
Response from Kathy Reagan, Reservations Supervisor on 14 Jan 2024
Thanks for your positive feedback.We hope to see you again very soon!

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful with friendly accommodating staff and great location. Cannot wait to come back in the summer!
Stayed 4 nights in Dec 2023
Response from Kathy Reagan, Reservations Supervisor on 26 Dec 2023
Hi Alexis,Thanks for your positive comments.We are so glad you enjoyed your stay & Hope to see you again very soon!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't give anyone or anything 5 stars, but this place was Great. Beautiful all the way around. The only negative, we missed the opening of ski season by a week and most of Telluride was closed. But, Mountain Lodge was just AWESOME.
Stayed 3 nights in Nov 2023
Response from Kathy Reagan, Reservations Supervisor on 4 Dec 2023
Hi Luis,Thanks for your positive comments.We are so glad you enjoyed your stay and hope to see you again very soon!

10/10 Excellent

james

Liked: Amenities
Everything
Stayed 1 night in Nov 2023
Response from Kathy Reagan, Reservations Supervisor on 4 Dec 2023
Thank you James for the positive review.We are glad you enjoyed your stay & hope to see you again very soon!

4/10 Poor

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kathy Reagan, Reservations Supervisor on 19 Nov 2023
Hi Brandon,Thanks for your feedback.We are sorry you didn't completely enjoy your stay.Without specifics it is difficult to know how to improve things but we do hope you come again very soon!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kathy Reagan, Reservations Supervisor on 19 Nov 2023
Hi Eric,Thanks for the positive score. We are glad you enjoyed your stay & hope to see you again very soon!

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Only thing we didnt like was there was no shuttle but it was off season . Also keeping the bar at least open woukd have helped.Front desk guys were very awesome. We will come back not during quiet season. But it was beautiful and peaceful.
Stayed 2 nights in Nov 2023
Response from Kathy Reagan, Reservations Supervisor on 12 Nov 2023
Thanks Nate for your feedback.We agree that our Front Desk staff are the best!We apologize that our shuttle & bar are not available during the off season. We do hope you come back during the regular winter or summer/fall seasons when everything is running & open.

8/10 Good

Sophia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was overall a fine stay. Comfortable bed. Different office hours due to the shoulder season. However, the walls are paper thin. I was abruptly woken up at 3 am by my hotel neighbors who were partying. There wasn't anyone at a front desk to call. I would be cautious staying here if you are in town for work. Sounds like it would be a fun place to be if you are only visiting to have fun.
Stayed 2 nights in Nov 2023
Response from Kathy Reagan, Reservations Supervisor on 12 Nov 2023
Hi Sophia,Thanks for your feedback.We are sorry you were disturbed. We are typically very quiet during off season so this is very unusual.We do have a Manager available at all hours and the phone number should have been provided in your registration information. We do hope you will consider staying with us again.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Off season check in process is horrible
The check in process was frustrating. I was informed that the front desk was only staffed in the off season from 7am-7pm. Knowing that I was going to be late, I was given directions for accessing a lock box for my room key. I got there at 7:20 and the man at the front desk was still there. Rather than trying to assist me he still had me go the the lockbox. However, I had been given the wrong code because the box was already opened. I got not apologies for that but rather a new lock box to try. My mom and sister arrived 45 minutes after me and the same thing. They were texted the wrong lock box number and code. Unfortunately, they had to wait 45 minutes for the manager onsite to call them back
Stayed 2 nights in Nov 2023
Response from Kathy Reagan, Reservations Supervisor on 9 Nov 2023
Hi Valerie,Thanks for your feedback. We apologize for your inconvenience. Your comments will be addressed by Front Desk management.We hope you will visit us again & see the excellent service we strive to provide.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kathy Reagan, Reservations Supervisor on 9 Nov 2023
Thanks for the positive review.We hope to see you again very soon!

6/10 Okay

andrew

Welcoming staff could have been more helpful.
Stayed 1 night in Oct 2023
Response from Kathy Reagan, Reservations Supervisor on 30 Oct 2023
Hi Andrew,Thanks for your feedback.We will make sure Management addresses your comments with our Front Desk staff.We sincerely hope you will consider staying with us again in the future so we can show you the excellent service we strive to provide.

6/10 Okay

Jane

Stayed 1 night in Oct 2023
Response from Kathy Reagan, Reservations Supervisor on 19 Nov 2023
Hi Jane,Thanks for your feedback.We are glad you enjoyed your stay and hope to see you again very soon.

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking is a nightmare. Not sure how you fill these rooms with no parking available. Very inconvenient for sure.
Stayed 1 night in Oct 2023
Response from Kathy Reagan, Reservations Supervisor on 24 Oct 2023
Hi Jamie,We appreciate your feedback.Parking has definitely been a challenge due to our roofing project which is just about completed.We apologize for any inconvenience and do hope you consider visiting again in the future when parking will be so much easier.

8/10 Good

Justin

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Kathy Reagan, Reservations Supervisor on 19 Oct 2023
Hi Justin,Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon.

10/10 Excellent

Chris

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kathy Reagan, Reservations Supervisor on 17 Oct 2023
Hi Chris,Thanks for the positive feedback.We are glad you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts were great. Much more charming inside.
Stayed 3 nights in Sep 2023
Response from Kathy Reagan, Reservations Supervisor on 16 Oct 2023
Hi Larry,Thanks for your feedback.We are so glad you enjoyed your stay & hope to see you again very soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Right in the center of Mountain Village, walking distance to shops, restaurants, food, coffee and a market. You can also walk to the free gondola and take that into town. Property is stunning, rooms are cozy and clean, service was beyond outstanding. I would stay here again and recommend to anyone going to Telluride. The only thing I didn’t love was the valet, and having to call to get your car every time (I was in and out often), but they made it as easy as possible for me and left my car out front which was awesome. Pool is also great, restaurant has the best view. Truly a wonderful place.
Stayed 3 nights in Oct 2023
Response from Kathy Reagan, Reservations Supervisor on 12 Oct 2023
Hi Shannon,Thanks for your wonderful comments.We are so glad you enjoyed your stay and truly appreciated our beautiful & convenient location.We hope to see you again in the future.Thanks & Take Care!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Easy access to gondolas to get downtown
Stayed 1 night in Oct 2023
Response from Kathy Reagan, Reservations Supervisor on 8 Oct 2023
Hi John,Thanks for your positive comments.We are so glad you enjoyed our beautiful & convenient location. We hope to see you again very soon!

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Construction on the building and workers were outside the bedroom window a couple of times. Parking is expensive and inconvenient. The room was tiny with no view. Much too expensive for the room we were in.
Stayed 2 nights in Sep 2023
Response from Kathy Reagan, Reservations Supervisor on 21 Sept 2023
Hi Natalie,Thanks for the feedback.We are sorry you missed the alert about our roofing project when you booked and apologize for any inconvenience. There is no free overnight parking in Mountain Village and our parking has been a bit more limited due to the roofing project. We do hope you consider coming again after the project is completed and maybe try our Junior Suites which are are a much more spacious option than our Tiny Queen Rooms.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kathy Reagan, Reservations Supervisor on 18 Sept 2023
Hi Marilyn,Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kathy Reagan, Reservations Supervisor on 19 Sept 2023
Thanks for the positive feedback.We are very glad you enjoyed your stay.

8/10 Good

Bridget

Liked: Staff & service
We had a great stay here close to the Gondola.. Staff was very helpful and friendly. I didn’t give 5 stars because it was under construction and made it difficult to get around the lodge. Otherwise a great stay here.
Stayed 2 nights in Sep 2023
Response from Kathy Reagan, Reservations Supervisor on 12 Sept 2023
Hi Bridget,Thanks for positive feedback.We are glad you appreciated our convenient location & hard working staff. We apologize for any inconvenience due to our roofing project and sincerely hope you will visit us again after project is completed.

4/10 Poor

Mario

Travelled with partner
Disliked: Staff & service, property conditions & facilities
They advertised a 2 bedroom suite when it was actually a 1 bed with a loft. They also did not notify us that there was construction going on , it was very noisy and impacted parking and valet service. We had to carry our own gear from car parked down the parking lot.
Stayed 2 nights in Sep 2023
Response from Kathy Reagan, Reservations Supervisor on 11 Sept 2023
Hi Mario,Thanks for your feedback,We apologize for any inconvenience you had due to our roofing project. There was an alert on the website you booked through about our roofing project and we are sorry you missed it. Our Two Bedroom Suites have a Master Bedroom & full size loft bedroom so we do consider it a two bedroom unit.We hope you will consider staying again in one of Two Bedroom Condos which have 2 closed off bedrooms.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was sooooo friendly and the room was clean and perfect and the property was quiet. Wonderful stay!
Stayed 3 nights in Sep 2023
Response from Kathy Reagan, Reservations Supervisor on 6 Sept 2023
Hi Kim,We are so glad you enjoyed your stay. Thank you so much for your positive comments & we hope to see you again very soon!

6/10 Okay

James

Disliked: Staff & service
Views were incredible but there was a construction crew on the roof banging away at 9: 00 am.
Stayed 1 night in Aug 2023
Response from Kathy Reagan, Reservations Supervisor on 3 Sept 2023
Hi James,Thanks for your feedback.We are glad you enjoyed our beautiful views and we do apologize for any inconvenience caused by our roofing project. We sincerely hope you will consider staying with us again after the project has been completed.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The setting of the area is nice and quiet. The facilities look outdated. However, they have a plan to remodel the building and some of the them already started. If you drive a car there, it may take some inconvenience time to get the car. They need 15 to 20 minutes ahead of time to get the car for you.
Stayed 1 night in Aug 2023
Response from Kathy Reagan, Reservations Supervisor on 30 Aug 2023
Hi Eric,Thanks for your feedback.We are glad you enjoyed our beautiful location.We are in the final stages of our roofing project.We do hope you consider coming back after the renovations are complete..

2/10 Terrible

Kyle

Disliked: Staff & service, property conditions & facilities
All in all a very disappointing experience- too noisy due to roof being replaced while we were there- our unit was average a bet- when you pay almost $500 a night night you expect a little more! There are so many things I’d like to post here but I just don’t have time- we will never come back to this property.
Stayed 4 nights in Aug 2023
Response from Kathy Reagan, Reservations Supervisor on 30 Aug 2023
Hi Kyle,Thanks for your feedback.We are sorry you didn't enjoy your stay.We are in the final stages of our roof replacement project and apologize for any inconvenience it caused.We sincerely hope you will consider visiting us again after all the improvements are completed.

6/10 Okay

Jennifer, Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, the room (2 double beds) was hands down the smallest room we have ever slept in. Nowhere to set your suitcase, nowhere to set a laptop, the bathroom door barely closes around your knees. This was the cheapest room in the area, but still!
Stayed 1 night in Aug 2023
Response from Kathy Reagan, Reservations Supervisor on 21 Aug 2023
Hi Jennifer,Thanks for the feedback.We are glad you enjoyed our beautiful property.We are sorry the room you booked did not meet your needs. We are primarily a condo resort not a hotel and we offer this room type (called a Tiny Room in the room descriptions) as a more economical alternative to our condos. We sincerely hope you would consider staying with us again and trying our much more spacious Junior Suite instead.

10/10 Excellent

Kimberly, Jupiter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 6 Aug 2023
Thanks for the positive feedback.We are glad you enjoyed your stay & hope to see you again very soon!

6/10 Okay

Skyler

Travelled with family
Liked: Cleanliness, amenities
Very beautiful area to stay in. However, I did feel it was extremely overpriced for what we got. Hotel room was nice, but the fire alarm was hanging from the ceiling, and the tub's faucet wouldn't turn all the way off. Front desk had said they would have our car pulled up for us at 5:30 am (since we had a long drive ahead of us), and failed to do so. When we got to the front desk, no one was there. Eventually someone came, and I asked for our car. Another traveler came in and asked for their car, and was helped first (even though we had been waiting longer). For $599 a night, I expected better service. It is also not made clear when you book, but it is $28/day for parking. This should be made clear in the booking listing.
Stayed 1 night in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 1 Aug 2023
Hi Skylar,Thanks for your feedback.We are so glad you enjoyed our beautiful mountain location. We have noted your comments about your room and will make sure our Engineering Department addresses them.We are sorry you did not receive the exemplary service we strive to provide. Your comments will be provided to our Director of Guest Services so he can address this with our Front Desk staff.We sincerely hope you will consider staying again.

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 2 Aug 2023
Thanks for your feedback.Thanks for staying with us.We hope to see you again very soon.

8/10 Good

Wyatt

Stayed 2 nights in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 1 Aug 2023
Thanks for your positive feedback.We are glad you enjoyed your stay!

2/10 Terrible

Carter

Stayed 1 night in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 30 Jul 2023
Hi Carter,Thanks for the feedback.We are so sorry you didn't enjoy your stay.We hope you consider staying with us again so we can see if we can provide a better experience.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 23 Jul 2023
Gary,Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon!

6/10 Okay

Traca

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The lodge was nice. But it was under construction getting a new roof. This was not disclosed. It made parking horrible. You had to use the valet service and at times waited an hour for your car. The staff was not apologetic and one staff member was very rude. The concierge only told me to get a map when I asked about trails and other things in Telluride. The Gondola system was not explained as we were first timers there. We figured things out eventually. The manager Amber was very nice at check out and discounted our stay. Thank you Amber. If your staff was like you it would have been a great stay.
Stayed 3 nights in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 23 Jul 2023
Hi Traca,Thanks for your feedback.We do have notices on our website & on Expedia & their partner sites regarding our roof project and valet parking. We are sorry you didn't see it. They are not always easy to find on other booking sites. Thanks for appreciating Amber and I am sorry the rest our service was not what we aim to provide. We hope you will consider staying with us again after the construction is completed.

6/10 Okay

John

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Very nice hotel in its day. Still a great place but getting outdated. Old TVs, no air conditioning, and general room conditions.
Stayed 1 night in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 23 Jul 2023
Hi John,Thanks for the feedback,The furniture was just replaced in May and there are plans in place to upgrade the televisions.We are located up above 9000 feet and have not needed air conditioning because it is typically very pleasant here in the summers. There are fans in the bedroom closets for guests if needed. We hope to see again in the future.

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome
Stayed 3 nights in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 20 Jul 2023
Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon!

8/10 Good

Rebecca, Fort Worth

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 16 Jul 2023
Thanks for the positive feedback.We are glad you enjoyed your stay!

10/10 Excellent

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kathy Reagan, Reservations Supervisor on 10 Jul 2023
Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon.

10/10 Excellent

Suzanne

Travelled with family
Liked: Staff & service
The staff were Very helpful !!
Stayed 1 night in Jun 2023
Response from Kathy Reagan, Reservations Supervisor on 3 Jul 2023
Hi Suzanne,Thanks for the positive feedback!We are so glad you appreciated our hardworking staff.We hope to see you again very soon!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Resort!
Stayed 1 night in Jun 2023
Response from Kathy Reagan, Reservations Supervisor on 29 Jun 2023
Hi Belinda,Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon!

8/10 Good

Debora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a nice property, and this was our second visit. However, the buildings were all being reroofed. Noisy and big equipment everywhere.
Stayed 3 nights in Jun 2023
Response from Kathy Reagan, Reservations Supervisor on 27 Jun 2023
Hi Debora,Thanks for the feedback.We are so glad you enjoyed our property,We are in the midst of a summer long reroofing project and have not found an effective way to mention this on Expedia and all its other sites because no part of our property is actually closed.We apologize for any inconvenience & hope you will consider visiting us again after the project is completed.

10/10 Excellent

Yerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kathy Reagan, Reservations Supervisor on 25 Jun 2023
Thanks for the positive feedback.We are very glad you enjoyed your stay & Hope to see you again very soon!