Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from SC

Older facility

Posted 08-Sep-2015
Pros: Well maintained and clean, hotel staff very accommodating.
Cons: Breakfast needs to be relocated to a larger room. More toasters needed. Need a different counter for heating foods, not just one to serve the food.
This hotel is not for the upscale crowd. If you need a bed with a limited breakfast for an inexpensive price, this is it. Traveling across country, this hotel had no mildew in the bathroom, clean mattresses, and free soap and shampoo. It is an older place that could use new carpet and a bigger lobby. The breakfast was in a tiny room, not meant to more than 10 people. A limited choice of breakfast foods, but there was something for everyone. We ate breakfast in our room. Only complaint, my husband found a stack of Sturgis Biker week newsprint in the breakfast room with very inappropriate pictures; something that is not appropriate for a place where families are staying. He closed after page three and made sure it went in the trash outside.
Comment from Hotel Management
10-Sep-2015 by gmk, Hotel Management
Thank you for taking the time to review out hotel. we welcome all feedback and comments. We appreciate you staying with us. I am so sorry about the Sturgis magazines still being around. That is definitely unacceptable after the Sturgis rally. I hope you brought that to the attention of the front desk so all leftover magazines could be thrown away. Our breakfast area is small and we would love to have a bigger area to serve our guests! We hope you had a great time in the Black Hills and hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Posted 02-Aug-2015
Staff very friendly and helpful in recommending things to do in the area. I noticed that I was not the only ones that they were helping, so believe it is something they expect from their employees. Nothing fancy about the room, but it accomplished what we needed (a place to stay). Breakfast was just okay and the area was small.
Comment from Hotel Management
06-Aug-2015 by gmk, Hotel Management
thank you for sharing your experience. We love to get great feedback and I will pass your comments on to my staff. They love the area and we love living in the Black Hills. We appreciate you staying with us and hope you had a great time. We hope to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Nice hotel centrally located

Posted 27-Jul-2015
Pros: The staff was helpful and friendly, it had a good selection for breakfast.
Cons: Needs some cosmetics, newer beds, parking is a problem but can't be fixed because of the hotels location.
Location: Right in the middle of Custer and walking distance to shopping and restaurants.
The hotel is clean and located in the center of town. The beds were very firm and need upgraded and the parking is not good for pickups or long vehicles.
Comment from Hotel Management
30-Jul-2015 by gkittinger, Hotel Management
Thank you for taking the time to review our hotel. We appreciate you staying with us at the Econolodge. Yes, the parking can be a challenge. I will pass on your comments regarding the beds. we hope you had a great time while in the Black Hills.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice

Posted 20-Jul-2015
Pros: convenient location to attractions
Room is small but was clean and quiet. good location
Comment from Hotel Management
30-Jul-2015 by gkittinger, Hotel Management
Thank you for taking the time to review our hotel. We appreciate you staying with us and hope you had a great time while in the Black Hills area. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from duluth, mn

Posted 13-Jul-2015
Nice and clean, great location. Pool is very small, but nice place to stay.
Comment from Hotel Management
30-Jul-2015 by gkittinger, Hotel Management
Thank you for taking the time to review our hotel. We take pride in our property and we appreciate all comments. We are glad you had a good stay and hope you had a great time while in the Black Hills. Yes, our pool is small, our big hot tub but kids love it. We hope to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller from az

Helpful staff and good location

Posted 30-Jun-2015
Stayed here only for 1 night with family on way to Rushmore. It's a basic hotel but comfortable. One standout is the staff - they are helpful and accommodating. Expedia apparently overbooked this hotel for several straight nights, and my room was gone when I arrived. The staff managed to find an alternate room we were happy with. Still working on the refund from Expedia.
4 out of 5
Recommended
for Getaway With Friends
by modtrtr

Nice location, good value

Posted 12-Aug-2014 on Orbitz
It's right on the main drag in Custer. Close to all the things you'd want to do in the area. Staff was friendly, room clean. Pool was too shallow for adult use.
3 out of 5
by A verified traveller

Overrun by bikes and the noise intolerable.

Posted 11-Aug-2014
Pros: Not a lot room basically comfortable but only that
Cons: Most of everything, breakfast barely average
Location: Too many bikes to know
Don't stay during Sturgis too many bikes too little available. Hotel average, Custer overrun.
Comment from Hotel Management
14-Feb-2015 by Glenda, Hotel Management
Thank you for your comments and feedback. We take pride in our property and use our guests comments to continue to improve our hotel. Sturgis is a very busy time in the Black Hills. We hope you will have the opportunity to return and visit the Custer area during a quieter time. We thank you for staying with us at the Econolodge of Custer.
3 out of 5
by A verified traveller

Posted 06-Aug-2014
Was not worth what we paid for our one night stay.
Comment from Hotel Management
07-Feb-2015 by Glenda, Hotel Management
Thank you for staying with us while in Custer and taking the time to comment on the hotel. You stayed with us during a special event, the Sturgis motorcycle rally and there were special event rates in effect at that time. We take pride in our property and hope you had a great stay and our staff was helpful. We hope you had a good time while in the Black Hills.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel for Bike Week

Posted 04-Aug-2014
Friendly staff, clean and endless supply of towels to clean your bike.
Comment from Hotel Management
07-Feb-2015 by Glenda, Hotel Management
Glad the towels came in handy. Thanks for taking the time to comment on our hotel. We take pride in our property and our goal is to always continue to improve and to provide great customer service. We hope you had a great time during your visit to the Black Hills. Hope to see you again in the future.