Rollaway beds, free WiFi, bed sheets

Reviews of Super 8 by Wyndham Mount Vernon

2 out of 5
Super 8 by Wyndham Mount Vernon
401 Interstate 30 W, Mount Vernon, TX

Reviews

7.6

Good

Rating 10 - Excellent. 83 out of 240 reviews" "
Rating 8 - Good. 75 out of 240 reviews" "
Rating 6 - Okay. 38 out of 240 reviews" "
Rating 4 - Poor. 27 out of 240 reviews" "
Rating 2 - Terrible. 17 out of 240 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Thanks so much for taking the time to leave a review! We hope youll stop by again. safe travels

10/10 Excellent

Marilyn

Stayed 1 night in Dec 2023
Response from front desk on 29 Dec 2023
Thanks so much for the review. We appreciate you taking the time to let us know about your stay. Please come again. Happy Holidays

8/10 Good

preston

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from front desk on 13 Nov 2023
Thanks so very much for the review! We hope youll return. Safe travels

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from front desk on 25 Oct 2023
Thanks so much for taking the time to leave a review.

10/10 Excellent

JAY, Deer Park

Liked: Cleanliness, staff & service, property conditions & facilities
I've been staying here once about every two months since 2005. I deliver to Mnt. Vernon and Sroggins regularly. I've never had any problems. The rooms are clean and the beds are comfortable. The renovations are great. Me and coworkers are thankful for the truck parking in the back and restaurants in walking distance. The security cameras are a bonus.
Response from Front desk on 10 Oct 2023
Thank so very much for the kind review! we are so proud of our establishment and are grateful to have such wonderful parking for our drivers. We appreciate your business. Until next time Safe travels

10/10 Excellent

GINA

Stayed 1 night in Oct 2023
Response from front desk on 28 Oct 2023
Thank you for taking the time to leave a review! We appreciate our guests and hope you have safe travels and come again

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Oct 2023
Response from front desk on 8 Oct 2023
Thank you so much for taking the time to leave a review! We appreciate you and hope you have a great day.

10/10 Excellent

Tegan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected! We booked it so last minute, we were really surprised in a good way.
Stayed 1 night in Oct 2023
Response from front desk on 7 Oct 2023
Thanks so very much for the kind review and we are thrilled that you enjoyed our hotel. We hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
No frills but clean, tv bigger than some of the more expensive choices, comfortable bed, will stay again if in the area. Frint desk service was friendly, easy, and fast for check in. Parking lot clean as well and there is tractor-trailer parking in the back which is awesome and hard to find.
Stayed 1 night in Sep 2023
Response from Front desk on 27 Sept 2023
Thank you so so much for the awesome detailed review. We appreciate it more than you know and are grateful you chose us to stay. We hope youll remember us for the next round. Safe travel.

4/10 Poor

Laurie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell of mold was so strong when I walked in the room.
Stayed 1 night in Sep 2023
Response from Front desk on 7 Sept 2023
We truly apologize and really wish you had said something at time of check in. Especially if it was "as soon" as you walked in the room. We see you are still on the property in the same room with no problems at 11 pm at night.? We just changed out all carpets and had a full remodel last february and would have gladly switched you to another room that wasnt so stuffy. We never expect guests to stay in a room for over 12 hours and not be fully satisfied. That is just not up to par or our persoal standards. If we are graced with your presence again we hope you will inform us at the time of issue and not just post a bad review without giving us the chance to correct the problem and so we may accomadate you right then. Sweet dreams and Thank you so much for staying with us and We hope you stay blessed and travel safe.

6/10 Okay

Raul

Stayed 1 night in Sep 2023
Response from Front desk on 27 Sept 2023
Thanks for taking the time to leave a review. We hope to see you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. Very quiet
Stayed 2 nights in Sep 2023
Response from front desk on 4 Sept 2023
Thanks so very much for the kind review and for taking the time out. we appreciate your business and hope you have safe travels

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean,front desk very fast and friendly
Stayed 1 night in Aug 2023
Response from front desk on 1 Sept 2023
Thank you so much for taking time out to leave a review. We appreciate your business and hope youll come again soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Quite and somewhat comfortable.
The staff was great. The room was ok. The Tv remote didn’t work, and there were no controls on tv to work volume, or anything. There was something black on the tub, so, couldn’t use tub, except to shower.
Stayed 2 nights in Aug 2023
Response from front desk on 13 Sept 2023
Hey there! Thanks so very much for taking the time out to leave us a review. We are truly sorry about the remote but we do keep extras on hand for times like these. Please just let front desk know and we will be sure to fix every issue that we are able. As far a black in tub i do apologize about that. Several of our tubs have been cracked by previous guests and our maintenance man uses a waterproof putty to fill in the crack and it is colored. Not pretty but it does the job. We hope you are having a fantastic day and youll see us again soon. Safe travels!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Rooms are clean,updated and we slept well. Parking is well lit and secure. Quiet surroundings. Front desk was great. Check in was easy. No complaints.
Stayed 1 night in Jun 2023
Response from front desk on 13 Aug 2023
Thanks so much for the kind words! Safe travels

8/10 Good

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay in the Mt Vernon area. Breakfast is nothing fancy but is good enough for a quick eat and run. Rooms comfortable and clean and A/C is very good! Only complaint is the smell of the disinfectant cleaner that is used in the rooms as it was overpowering.
Stayed 2 nights in Aug 2023
Response from Front Desk on 6 Aug 2023
Thanks so very much for the detailed review! We appreciate you taking the time out for us. We wish you safe travels and a great day. please come again!

6/10 Okay

Cara

Travelled with family
Disliked: Amenities
Because of how the building is oriented, there are no rooms here that are shielded from the traffic noise on the interstate. Also, I'd forgotten toothpaste. When I asked the front desk if I could get one, they said they don't keep extra items like this. If you just need a place to crash and don't mind all night traffic noise, it's okay.
Stayed 1 night in Jul 2023
Response from front desk on 5 Aug 2023
Thanks so very much for taking the time to leave a review. We appreciate it. We apologize for the inconveniences. We hope you have safe travels.

2/10 Terrible

Robert

Stayed 1 night in Jul 2023
Response from Front desk on 24 Aug 2023
We are sad to see a one with no explaination. We hope your stay was pleasant and we do apologize if any issue arose.

8/10 Good

Jean

Liked: Cleanliness, staff & service
Basic but great price and clean enough
Stayed 2 nights in Jul 2023
Response from Front desk on 31 Jul 2023
Thanks so much for the review. We truly appreciate your time and business. Take care and we hope to see you again.

4/10 Poor

Edward

Travelled with family
Disliked: Property conditions & facilities
Pretty shabby
Stayed 1 night in Jul 2023
Response from Front Desk on 8 Jul 2023
We are sorry your stay was not up to par. We wish you would have spoken to management or left a more detailed review that we can share with our staff. We hope you have a great day.

2/10 Terrible

Fernando

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This time was rough! Town was with no electricity at all due to a bad weather and i have to leave the day after I checked in because the room was getting really hot. I just wondering if they can implement a backup power source for the future.
Stayed 3 nights in Jun 2023
Response from Angela on 22 Jun 2023
We are truly sorry for the inconvenience this caused. At this time we do not have a large enough generator to power 42 rooms. We just truly hope this type of electrical outage never happens again. It was rough for numerous northeast texas counties all the way to shreveport and towns in louisiana. We hope you found other accomadations and again we do apologize but straightline winds and tornadoes are just out of our control.

2/10 Terrible

Lisa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We were denied a room, due to no electricity. We were never notified and drove 6 hours to the property. After arriving to check in, there was a sign posted on door stating “No Room; No Electricity.” We were not met by any employee to inform us and discuss how we would be refunded, since the money had already been deducted. I refuse to believe there was no way to contact me to let me know the situation, with email being accessible via phone or other easily accessible means.
Stayed 1 night in Jun 2023
Response from Angela on 20 Jun 2023
Hi there, we are truly sorry for the horrible inconvenience. We had no way to contact you as we lost power on 6-15-2023 due to tornados and straighline winds. If you look in the news it was a horrible incident and swepco was out of transmission for days. We just got our power back online today 6-19-2023 at 7pm and have issued a full refund and again we are so very sorry we couldnt get any information to contact our guests. We would have let you know if we had access to your email, phone, anything. We hope youll be understanding as this was absolutely the worst power outage our area has seen in years. Again we notified expedia of the full refund and should you have any furthur questions please contact us and we will answer. We hope you all were safe and will give us another chance. Thanks so much for understanding

6/10 Okay

Mike

Travelled with family
Really good security lights in parking lot make for a very bright room to sleep in. Curtains were inadequate to block out the light
Stayed 2 nights in Jun 2023
Response from Front desk on 12 Jun 2023
We are sorry that our black out curtains werent adequate. We do have very well maintained security lights for safety. We appreciate your review and hope you have a great day.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenient and reasonable pricing
Stayed 1 night in Jun 2023
Response from Front Desk Angela on 5 Jun 2023
Thanks so very much for the review. Safe travels

10/10 Excellent

Dulce

Stayed 1 night in May 2023
Response from front desk Angela on 31 May 2023
Thanks so much fo rthe solid 10. We appreciate our guests time and hope youll come again soon

10/10 Excellent

Jose Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to work!!
Stayed 3 nights in Apr 2023
Response from Front desk Angela on 3 May 2023
Thanks so much for the solid 5! We appreciate you taking the time out to leave a review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rate, Great hotel
This hotel is right off the highway. The front desk folks are very nice. I have stayed at this hotel 3 times in the last 5 months.
Stayed 1 night in Apr 2023
Response from Front Desk Angela on 30 Apr 2023
Thank you so uch for taking the time to leave a review! We appreciate our guests and hope youll return soon.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great it was clean and kept up to date.
Stayed 1 night in Mar 2023
Response from Angela Front Desk on 1 Apr 2023
Thanks so much for taking the time to leave a review! We appreciate your business and hope to see you again soon. Safe travels.

8/10 Good

Jose Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2023
Response from Angela Front Desk on 21 Mar 2023
Thanks so very much for taking the time to leave a review! We appreciate you and hope to see you again.

10/10 Excellent

Carrie

Stayed 1 night in Mar 2023
Response from Angela Front Desk on 16 Mar 2023
Thanks so very much for leaving a review! We appreciate you taking the time. Have a great day

10/10 Excellent

Jo Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Stay was good. Some small repairs would be great. Check in was great.
Stayed 1 night in Mar 2023
Response from Angela Front Desk on 13 Mar 2023
Thank you so very much for taking the time to leave a review. We appreciate you and hope you have a great day. We hope to see you again. Take care

2/10 Terrible

Tinamarie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Reaches and snobby towns people
Stayed 1 night in Mar 2023
Response from Angela Front Desk on 13 Mar 2023
Dear Ms Tinamarie, as a townsfolk yourself we are sorry you believe we are snobby. Front desk was extrememly nice upon checkout so we are not sure what you are referring to? We would gladly have worked with our local clients if something had been said during your stay not just at checkout. Even though your room was prepaid we would have went out of our way to compensate you for the issue as well as made sure to switch your room. We NEVER expect our guests to stay over 12 hours in a room with pests. But you waited and only then complained of roaches at checkout and when the owner checked the room he took pictures of damage to the shower walls. We do have pictures we will gladly send you if you contact us. We tried to contact you within an hour of you checking out but we are unable to get a reply. Your cell phone wouldnt accept voicemails. Please dont hesitate to call the owner Andy Patel and speak with him about compensation for the damages. We understand your frustrations due to the multitude of reviews you and your guests are leaving and hope you will contact us in return. Have a blessed day.

6/10 Okay

dan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
did not clean or redo room after first night. blamed everything on cable company, staff not coming in on weekend, or anything else except themselves.
Stayed 2 nights in Feb 2023
Response from Angela Front Desk on 15 Feb 2023
Hi there, We truly apologize you were not happy with your stay. I never had the pleasure to be of help to you. We do have issues with our Suddenlink cable boxes being out of date and we are waiting on them to come replace every single box. We are at their mercy and time table to get our cable back up to date. It works perfectly except we do not have a guide/menu at this time. We are having to go old school and scan through channels but front desk does have a printed guide our Suddenlink represenative kindly sent us. It is annoying but out of our hands. We are hoping it will be fixed within the month. Second, all staff and even our owners were on property for the weekend so not sure what issue you had there or other issues we could have helped with. Would love to know who at the front desk you spoke with about any and all issues. Again we do apologize.Finally, our housekeeping do not do a full room service on stay overs unless requested. Just touch up room, make bed, change trash if needed, and replace towels. Again we are deeply sorry your stay was not up to par. God Bless and safe travels.

10/10 Excellent

michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great!
Response from Angela Front Desk on 17 Dec 2022
Thank you so much for taking the time to leave a review! It is so appreciated. Safe travels

8/10 Good

Barb

Stayed 4 nights in Nov 2022
Response from Angela Front Desk on 16 Feb 2023
Thanks for taking the time to leave a review! Safe travels

6/10 Okay

DAN

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Angela Front Desk on 16 Feb 2023
Thanks for taking the time to leave a review! Safe travels

10/10 Excellent

Maurice J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, room was well kept and clean, well lit parking.
Stayed 2 nights in Oct 2022
Response from Angela Front Desk on 24 Oct 2022
Thanks so much for the kind words! Safe travels and we hope to see you again!

2/10 Terrible

Don

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 4 nights in Aug 2022

8/10 Good

Don

Business traveller
Liked: Staff & service, property conditions & facilities
Room was clean
Stayed 4 nights in Jul 2022
Response from Angela Front Desk on 3 Aug 2022
Thanks so much for the review! You are very appreciated. Safe travels

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Cary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Quiet, clean, and friendly.
Stayed 2 nights in Jul 2022
Response from Angela Front Desk on 19 Jul 2022
Thanks for the kind review! We appreciate you.

6/10 Okay

Darren

Travelled with family
Shower is shabby and water floods the surrounding area.
Stayed 1 night in Jul 2022
Response from front desk on 16 Jul 2022
Thanks for taking the time to review. We apologize on shower. Maybe shower curtain was not magnified to inside of tub correctly. some guests even put curtain outside the tub which is incorrect and yes water will flood. Take care. Safe travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Angela Front Desk on 15 Jul 2022
Thank you so much for taking the time to review! We appreciate it and hope you have a blessed day. Safe travels

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Gary

Business traveller
Stayed 1 night in May 2022
Response from Manisha Patel on 6 Jun 2022
Thank you for staying with us and god bless.

10/10 Excellent

James

Stayed 1 night in May 2022

8/10 Good

Don

Stayed 3 nights in Apr 2022

8/10 Good

Betty

Stayed 2 nights in Apr 2022
Response from Angela Front Desk on 2 May 2022
Thanks so much for the review. Safe travels

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great check-in, excellent service
Stayed 4 nights in Mar 2022
Response from Angela Front Desk on 4 Apr 2022
Thank you so very much for the kind review! We are glad you enjoyed your stay. Safe travels.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome as always!
Stayed 1 night in Mar 2022
Response from Angela Front Desk on 2 Apr 2022
Thanks Mr. Trevor!! See you next time!