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Reviews of Courtyard Mt. Pleasant at Central Michigan University

3 out of 5
Courtyard Mt. Pleasant at Central Michigan University
2400 East Campus Drive, Mount Pleasant, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 794 out of 1000 reviews" "
Rating 8 - Good. 150 out of 1000 reviews" "
Rating 6 - Okay. 23 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elton

Stayed 1 night in Apr 2024
Response from Heather Tupica on 22 Apr 2024
Thank you for the wonderful review. We look forward to your next stay with us.

10/10 Excellent

Paula Jones

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel 5-6 times and am very happy with my accommodations.
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 1 Apr 2024
Thank you for being a loyal guest! We're thrilled to hear that you have consistently enjoyed your accommodations during your stays with us. Your satisfaction is our top priority, and we appreciate your continued support. We look forward to welcoming you back for many more enjoyable stays in the future!

10/10 Excellent

Gwendolyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Joshua McVay/Marketing Manager on 1 Apr 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property in Mount Pleasant
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

brian, Fraser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located across the street from the Peace Grove Memorial, which I helped construct back in 1994!
Stayed 2 nights in Feb 2024
Response from Heather Tupica on 17 Mar 2024
Thank you for the wonderful review and the amazing memorial. We look forward towards your next stay with us.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
very clean facility.
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 4 Mar 2024
We're delighted to hear that you had a wonderful time at our hotel! Your positive feedback means a lot to us, and we can't wait to have the pleasure of hosting you again in the future.

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice area, room was very clean and nice.
Stayed 1 night in Feb 2024
Response from Heather Tupica on 27 Feb 2024
Thank you for the amazing review. We look forward towards your next stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heather Tupica on 26 Feb 2024
Thank you for the wonderful review. We look forward to seeing you the next time you are in Mount Pleasant, MI

10/10 Excellent

Rebecca, FerndaleMI

Stayed 1 night in Feb 2024
Response from Joshua McVay/Marketing Manager on 25 Mar 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

2/10 Terrible

Marcus

Stayed 1 night in Feb 2024
Response from Joshua McVay/Marketing Manager on 25 Mar 2024
We apologize for falling short of your expectations during your stay. Your feedback is crucial, and we are committed to learning from this experience to enhance our services. Please connect with our management team to discuss your specific concerns in more detail.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather Tupica on 26 Jan 2024
Thank you for the wonderful review. We are happy to hear you enjoyed your experience with us.

10/10 Excellent

Charles

Liked: Property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Heather Tupica on 25 Jan 2024
Thank you for the great review. We are happy you enjoyed your stay with us.

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather Tupica on 22 Jan 2024
Thank you for your feedback from your recent stay. I apologize for your experience not being excellent. We look forward to improving your experience next time you visit.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on 8 Jan 2024
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather Tupica on 3 Jan 2024
Thank you for the wonderful review. We look forward towards your next stay with us.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 2 Jan 2024
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Heather Tupica on 22 Dec 2023
Thank you for the excellent review. We look forward to seeing you again.

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather Tupica on 21 Dec 2023
Thank you for the good review. We look forward to your next visit. Have a wonderful holiday season.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather Tupica on 16 Dec 2023
Thank you for the amazing review! We look forward to your next stay with us.

10/10 Excellent

Kamilah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean. Friendly staff. Spacious rooms. Nice Decorations. Was my 2nd stay and they did not disappoint. Will stay here again when in the area.
Stayed 1 night in Dec 2023
Response from Heather Tupica on 11 Dec 2023
Thank you the wonderful review. We look forward to your next visit.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Beware that breakfast is not included with your room cost. I should've known better that "breakfast available" does not been it's included.
Stayed 1 night in Dec 2023
Response from Heather Tupica on 11 Dec 2023
Thank you for the great review. The Courtyard brand does not offer complimentary breakfast due to the bistro making the food orders at time of order. We look forward to your next stay with us.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Heather Tupica on 11 Dec 2023
Thank you for the amazing review. We look forward towards your next stay with us!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place looked Brand New! I had to ask how long it had been there (6 years!). Staff was kind and had a great sense of humor. Very large gathering area when you walk in. Pool is nice, good size, with hot tub on the side. Fitness room looked large and very accommodating for those who do that sort of thing. (lol) Room was still like new. Rooms did not feel cramped. Firmer beds, but comfortable. Nice larger bathroom. HVAC easy to use and quiet. Would stay again.
Stayed 1 night in Nov 2023
Response from Heather Tupica on 30 Nov 2023
Thank you for the wonderful review. We appreciate your wonderful review. We are so happy you enjoyed your experience with us. We look forward to your next stay with us.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased, nice hotel!
Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on 5 Dec 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Mathew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Heather Tupica on 20 Nov 2023
Thank you for the fabulous review. We look forward towards your next stay.

10/10 Excellent

Lizabeth

Stayed 1 night in Nov 2023
Response from Heather Tupica on 20 Nov 2023
Thank you for the wonderful review. We look forward to seeing you again.

10/10 Excellent

Paula Jones

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favourite hotels in Mount Pleasent.
Stayed 1 night in Nov 2023
Response from Heather Tupica on 14 Nov 2023
Thank you for the wonderful review. We look forward to your next stay with us.

8/10 Good

Angelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Heather Tupica on 13 Nov 2023
Thank you for the great review. We look forward to your next visit here.

10/10 Excellent

JAMES

Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on 5 Dec 2023
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heather Tupica on 10 Nov 2023
Thank you for the wonderful review. We look forward towards your next stay with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to dining.
Stayed 2 nights in Nov 2023
Response from Heather Tupica on 7 Nov 2023
Thank you for the wonderful review. We look forward to your next visit.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the dead fly under the pillow.
Stayed 2 nights in Nov 2023
Response from Joshua McVay/Marketing Manager on 6 Nov 2023
We're truly sorry to hear about your less-than-satisfactory experience during your stay. Your feedback is invaluable, and we're committed to addressing the issues you've raised to ensure a better experience for future guests.

10/10 Excellent

Dawn

Stayed 2 nights in Nov 2023
Response from Heather Tupica on 30 Nov 2023
Thank you for the great review. We look forward towards you next visit with us.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather Tupica on 3 Nov 2023
Thank you for the wonderful review. We look forward to seeing you again.

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Insufficient staffing
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
We apologize for the issues you faced during your stay. Your feedback is essential for us to enhance our services, and we will take immediate steps to address the concerns you've raised.

10/10 Excellent

Elle

Stayed 1 night in Oct 2023
Response from Heather Tupica on 20 Nov 2023
Thank you for the wonderful review. We look forward to your next visit with us.

8/10 Good

Nathan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Booked due to the proximity to CMU and our daughter's dorm. Only complaint was that the room was not ready upon arrival, receptionist stated 20 minutes and room would be ready. We walked CMU’s campus and returned over an hour later only to be told the room was not ready and it would be 20 minutes. ☹
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
We apologize for falling short of your expectations. Your concerns are taken seriously, and we'll work diligently to rectify the issues you encountered to provide a more comfortable and enjoyable stay in the future.

8/10 Good

Mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and spacious
Wonderful, clean hotel. Our room was very spacious. Plenty of room for our family. The only thing I would complain about would be the bed. I found it to be very stiff and uncomfortable. That is my only complaint. Everything else was absolutely wonderful.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 23 Oct 2023
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

ROGER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very clean building clean rooms quiet everything you needed there
Stayed 2 nights in Oct 2023
Response from Heather Tupica on 16 Oct 2023
Thank you for the amazing feedback and review. We look forward towards your next stay.

4/10 Poor

Diana

Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on 19 Oct 2023
Hello Diana, thank you for taking the time to leave us a review. We hope that your stay with us was good and look forward to having you back in the future.

10/10 Excellent

Zachary

Travelled with partner
Liked: Property conditions & facilities
Bedding very comfortable
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Management on 25 Sept 2023
Your kind words mean the world to us! We're overjoyed that you enjoyed your stay with us and appreciate your support.

10/10 Excellent

jerald

Travelled with partner
Great location and very good staff!!!
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on 18 Sept 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

6/10 Okay

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Heather Tupica on 17 Sept 2023
Thank you for the great review. We look forward to your next stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather Tupica on 17 Sept 2023
Thank you for the fabulous review. We look forward towards your next trip to Mount Pleasant, MI.

8/10 Good

Evangelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather Tupica on 17 Sept 2023
Thank you for the great review. We look forward towards your next trip to Mount Pleasant, MI.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent large room.
Stayed 3 nights in Aug 2023
Response from Heather Tupica on 5 Sept 2023
Thank you for the amazing review. We look forward to your next stay.

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Awesome stay
Stayed 2 nights in Sep 2023
Response from Heather Tupica on 5 Sept 2023
Thank you for the awesome review. We look forward to your next trip to Mount Pleasant, MI.

2/10 Terrible

Brian

Stayed 1 night in Aug 2023
Response from Heather Tupica on 23 Sept 2023
Thank you for the review. I apologize the experience was not up to your standards.

10/10 Excellent

Mario

Stayed 2 nights in Aug 2023
Response from Heather Tupica on 17 Sept 2023
Thank you for the wonderful review. We look forward towards your next stay with us.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a place ... beautiful inside, amazing rooms, great price, right in the middle of everything CMU....10Stars...
Stayed 1 night in Aug 2023
Response from Heather Tupica on 28 Aug 2023
Thank you for the fabulous review. We appreciate the 10 star review. We look forward to your next trip to Mount Pleasant, MI.