Ratings based on 322 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Whyalla

Nice and Quiet

Posted 26-May-2015 on Wotif
Pros: Quiet and clean room
Cons: Room in need of a refit. Was a bit expensive.
Location: N/A
Didn't stay long enough to really form an opinion. Room clean and well appointed though a little outdated and in need of a refit. Was disappointed the restaurant was not open - had to leave the motel and find dinner elsewhere.
Comment from Hotel Management
28-Jul-2015 by SP, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Couples
by Roy

Posted 14-May-2015 on Hotels
Comment from Hotel Management
28-Jul-2015 by Steven, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
3 out of 5
Recommended
for Getaway With Friends
by Kai Yuen from Hong Kong

Good price, hotel just ok

Posted 26-Apr-2015 on Hotels
Just ok, room is big but very old, air conditioners noise make you no sleep! Quite location!
Comment from Hotel Management
04-Jul-2015 by Steven, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Families
by A verified traveller from Regional NSW

Large family room

Posted 15-Apr-2015 on Wotif
We booked a family room as we were travelling with our 10 year old son. The room was very spacious and included a spa bath.
Comment from Hotel Management
01-May-2015 by GM, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, clean and spacious

Posted 12-Apr-2015
Friendly staff. We knew we will be late for check-in at the hotel, so we have actually make a call to the hotel in the afternoon and informed them that we will be late. They are friendly and told us what to do if we can't make if there is no one at the reception. We were there in time for check-in and the staff are friendly. Room is spacious, clean and comfortable.
Comment from Hotel Management
01-May-2015 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Excellent Staff

Posted 10-Apr-2015
Pros: Outstanding customer service from friendly staff. Close to the CBD, Ample parking
Cons: A bottle opener could be provided in the rooms, if there was one I couldn't find it
Location: Just off the CBD, sinkhole, caves, blue lake and all things Mount Gambier close by
Clean safe hotel close to the city. I managed to leave my wallet at a Chinese restaurant the night of my stay. No money, no petrol and 450km from home, what was I to do? The staff managed to ring the owner of the restaurant on his personal number as the restaurant was closed. The staff managed to organise a meet for me with one of the restaurant staff members well before opening time and an hour later my wallet was returned all cash, cards etc safely inside. Next time in Mount Gambier I would stay here based purely on the level of customer service provided, the service provided far exceeded anything I have encountered before including the service from much more expensive hotels. Thanks guys
Comment from Hotel Management
01-May-2015 by GM, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
4 out of 5
Recommended
for Everyone
by A verified traveller from XY

Good generally

Posted 07-Apr-2015 on Wotif
Generally happy, a bit disappointed with the old air conditioner which was terribly noisy. And It would be better if the cafe was open during our stay, would be more convenient.
Comment from Hotel Management
11-Apr-2015 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We hope to see you again next time you visit Mount Gambier.
4 out of 5
Recommended
for Couples
by Vijayakumar from Adelaide

Clean and big room

Posted 18-Mar-2015 on Hotels
Clean and big room. Well maintained swimming pool
Comment from Hotel Management
11-Apr-2015 by Steven, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
4 out of 5
by Debbie from Australia - VIC - Melbourne

Posted 10-Mar-2015 on Wotif
Facilities: Basic, Modest; Value: Affordable; Service: Professional, Respectful, Courteous; Spa pool luke warm at best. Sauna wasn't working and not clean at all
Comment from Hotel Management
10-Mar-2015
Thank you for your feedback. The sauna is in operation, there is a safety switch just outside the door which needs to be pressed and controls on the unit inside the sauna itself.
5 out of 5
Recommended
for Everyone
by A verified traveller

Spacious quiet room

Posted 08-Mar-2015
Apart from 80s peach coloured bathroom, the the faculty was a pleasant place to stay.
Comment from Hotel Management
11-Apr-2015 by GM, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We hope to see you again soon.