Ratings based on 421 Verified Reviews

4.1 out of 5
76% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Oct-2017
very clean, comfortable and tidy very pleasant stay
2 out of 5
by A verified traveller from Yorkshire, UK

Disappointing.

Posted 28-Sep-2017
Pros: The rooms, bedding etc were clean. The evening meal was very good.
Cons: Decorate, the photos on the website must be very old!
Location: Blue Lake, Lady Nelson visitor centre and the penguins at Port Macdonnell. Penola.
Had booked an enabled room which was confirmed by telephone with receptionist. On arrival this room had another traveller staying. The initial impression of the building was very sad and dreary and dated. The room number 54 was very cold had to sleep with extra blankets on the bed. The bathroom never got warm as no way of heating this room. The traffic noise is horrendous in this room. The indoor swimming pool area needs decorating and is freezing. Guests are advised to remove the cover off the pool themselves before swimming. The sauna was out of order, we gave up trying at this point and returned to cold room. We had to ask for Wi-Fi passwords which is capped at 300mbps. The restaurant was freezing cold the diners ate dinner with their coats on, however the meal was delicious.
4 out of 5
Recommended
for Everyone
by A verified traveller

Large double room, friendly staff

Posted 28-Sep-2017
Large rooms with spa in room and indoor heated pool & spa. Air con was loud and old but did the job. Pool is 1.5m deep with no shallow end but kids enjoyed playing in the warmer spa. Staff were friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from melbourne

Great size rooms and location

Posted 30-Aug-2017
Friendly staff, very clean room. Nice and quiet away from main road. Would recommend to everyone.
Comment from Hotel Management
01-Sep-2017 by SP, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
3 out of 5
by paul

Mt Gambier stay

Posted 07-Jul-2017 on Hotels
The window rattler a/c was so loud it had to be turned off to get to sleep. Very cold without it. Ordered meal at restaurant and half of what was described in the menu did not appear on the plate and told prawns were not available. Would have chosen another meal had been told. Remedial action was a free drink. No apology or sight of chef. Too far from town centre to walk safely to any other amenities. Comfortable basic room otherwise.
Comment from Hotel Management
28-Jul-2017 by Steven, Hotel Management
Thank you for taking the time review your recent stay at our motel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
by john

Review

Posted 07-Jul-2017 on Hotels
The hotel is getting a bit dated now.
Comment from Hotel Management
28-Jul-2017 by Steven, Hotel Management
Renovations have commenced to guest rooms and public areas. We look forward to seeing you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good stopover stay

Posted 06-Jul-2017 on Wotif
Very comfy beds with clean sheets. Rooms are dated but clean. Heated pool was not warm which was a disappointment for the kids. Friendly staff, good stopover stay.
Comment from Hotel Management
28-Jul-2017 by S, Hotel Management
We would like to thank you for taking the time place a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Nothing fancy

Posted 26-Jun-2017 on Wotif
Nothing Fancy but Ok for a quick in and out business trip. Have stayed in other similar hotels in town and would most likely stay here again on my next visit.
Comment from Hotel Management
28-Jul-2017 by S, Hotel Management
We would like to thank you for taking the time to complete your review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable, clean and warm room

Posted 23-Jun-2017 on Wotif
Comfortable and clean facilities. Friendly staff.
Comment from Hotel Management
28-Jul-2017 by S, Hotel Management
Thank you for taking the time to complete your review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Exmouth

Nice hotel large rooms

Posted 04-Jun-2017 on Wotif
Nice motel about a 30 min easy walk from town , large room , comfy bed and nice spa bath , the air conditioner we used as a heater was a bit noisy but did the job well , didn't leave it in overnight , didn't use the restaurant, very helpful and pleasant staff , cheap laundry ($2 for wash and free dryer) , didn't use the heated pool and spa as it wasn't very warm , need the temp turned up a bit when it's in the single digits outside .. could do with a bit of upgrading in appearance in general but would stay there again
Comment from Hotel Management
28-Jul-2017 by S, Hotel Management
Thank you for taking the time to review your stay. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.