Hello,Thank you for your evaluations and your feedback on your stay at the Novotel Metz-Amnéville. Your compliments are appreciated and will be shared with our entire team.We have a future renovation project for the establishment in which you stayed, with the aim of rejuvenating our establishment.Thank you on behalf of the Novotel and O'Fourneau restaurant team! We hope to see you again soon.Best regards.

Dear Sir or MadamThank you for taking the time to let us know about your experience.We are sorry to hear that your stay did not live up to your expectations and would like to offer you our sincere apologies.We strive to provide a quality service to each and every one of our guests, so your feedback is very important to us. Please be assured that we will take the necessary steps to rectify any problems and prevent them from happening again.We have a future project to renovate the establishment you stayed in, with the aim of rejuvenating it as well as modernising it and its rooms.For your information, we are committed to an environmental approach, which is why you will no longer find bottled water in your room, but water fountains in our various rooms and on each floor. In addition, the so-called courtesy tray is currently under review, and we are looking for an alternative with our suppliers to make coffee and tea available in rooms.We thank you for your comments and hope that you will give us the opportunity to serve you better in the near future.Yours sincerely.

Dear Sir or MadamGood morning,We would like to thank you for taking the time to comment on all the services you encountered during your stay / for sharing your experience with us following your stay at the Novotel de Metz-Amnéville.It is with great pleasure that we receive your compliments. We will do our best to offer our customers unforgettable moments. Don't hesitate to try // again! Many thanks from the Novotel team and the O'Fourneau restaurant team! We look forward to seeing you again soon.

Dear Dronika,Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that your overall experience was pleasant, despite your late check-in and early departure.We appreciate your suggestion regarding the breakfast. Guest feedback is important to us, and we are always looking for ways to improve our services. We will certainly take your comments into consideration as we review and enhance our breakfast offerings.We apologize if you found the breakfast to be expensive. We strive to provide a balanced selection of high-quality food items to cater to different tastes and preferences. However, we understand that individual preferences may vary, and we will continue to evaluate our pricing to ensure it aligns with the value we offer.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If you have any further comments or specific requests, please feel free to reach out to us directly. We would be delighted to assist you.Thank you for choosing our hotel, and we appreciate your valuable feedback.Best regards,LucasWelcomer

Cher Chris,Merci beaucoup pour cette note maximal.Nous sommes très heureux que vous ayez passé le séjour que vous étiez venu chercher chez nous !N'hésitez pas à revenir vers nous pour toute demande.Bien cordialement,LucasEquipe de réception

Cher Ali,Nous vous remercions pour votre commentaire.Il est important pour nous d'avoir des retours sur les experiences de nos clients.N'hésitez pas à revenir vers nous pour nous en dire plus.Bien cordialement,LucasEquipe de réception

Dear Luca,Thank you for your review here.We are glad you spent a good moment among us despite the downsides you found during your stay.In any case, be sure your advices will be taken in count for the furtur.Best regards,LucasWelcomer

Bonjour Jeanne, Nous vous remercions pour votre avis concernant votre séjour au Novotel Metz Amnéville. Toute l'équipe est heureuse d'apprendre que vous avez apprécié votre escale à nos côtés. Dans l'attente de vous accueillir à nouveau au sein de notre établissement, Bien cordialement.

Dear Ian,Thank you for your rating.We hope you had a good time among us.Do not hesitate to contact us for any further occasion.Best regards,

Chère Ali,Merci d'avoir pris le temps de laisser un note sur votre séjour.Au plaisir de vous revoir,MarionEquipe Réception

Chère Ali,Merci infiniment pour cette belle note.A bientôt!Marion Equipe Réception

Dear John, Thanks a lot for your review here. We are really happy that you spent a good moment among us during your stay. Do not hesitate to contact us for any further information. Best regards, Lucas Welcomer

Cher Karl, Nous sommes navré que vous n'ayez pas passé le bon moment que nous souhaiterions pour tout nos clients. N'hésitez pas à revenir vers nous pour nous en dire plus si vous en ressentez le besoin. Excellente semaine à vous, Bien cordialement, Lucas Equipe de réception

Cher Munirdin, Merci beaucoup pour cette superbe note ! Nous serions très heureux de vous accueillir de nouveau lors d'une prochaine occasion. Bien cordialement, Lucas Equipe de réception

Dear Raoul, Thanks a lot for leaving us this honest review. Be sure that we will see internally how to upgrade our quality of service regarding the points you phased out. Best regards, Lucas Welcomer

Dear Rene, Thank you for your review. We feel sorry that the aircondition was too hot for you. You normally can adjust it from the room. Regarding the room, indeed our rooms for 4 persons are set with one normal double bed plus one unfoldable sofa bed, all of them are made with a duvet and there is an extra duvet if you feel a bit cold despite the normal duvet. Do not hesitate to ask an extra one if you need for a next stay. I wish you an excellent week end :)

Bonjour Jens, Merci pour cette jolie note. A très bientôt,

Bonjour Tomas, Nous vous remercions pour cette jolie note. A très bientôt au Novotel Metz Amnéville.