When I arrived at the hotel, around 10pm I was greeted at the front desk by two women who were the only "nice" staff that I ran into the entire trip. They informed me that one of my rooms had been cancelled due to a mix up with expedia. After 10 minutes they informed me that they would honor the room, but made it feel as if the mix up had been my fault for some reason. The hotel states on their website that breakfast is included with your room, yet for some reason both rooms did not include breakfast. The room itself seemed bare, and the bed was too hard for my liking. Most boutique hotels that I stay at usually have some sort of turn down service, which this hotel didn't seem to have. I had gone down to the front desk several time to ask directions to places around the city, and each time seemed like the staff were burdened with my inquiries. I can't say for sure if they were being rude or if this is just a cultural difference. I would have expected more from hotel staff memeber though. The breakfast buffet which cost about $30 usd, was horrible. Minimal selection, with only some eggs, and breakfast sausage as the main hot foods. I ended up having cereal each day, which for $30 didn't make me happy. While we could have tried to find a breakfast spot near the hotel most were closed at 7am. On our fourth day we were looking to relax, and saw that the hotel had spa services. The spa was a joke, a small room tucked in the corner of the lobby. Just all around bad experience.