Indoor pool

Reviews of Peter 1 Hotel

5 out of 5
Peter 1 Hotel
17 bldg. 1, Neglinnaya St, Moscow

Reviews

8.8

Excellent

Rating 10 - Excellent. 439 out of 869 reviews" "
Rating 8 - Good. 329 out of 869 reviews" "
Rating 6 - Okay. 56 out of 869 reviews" "
Rating 4 - Poor. 31 out of 869 reviews" "
Rating 2 - Terrible. 14 out of 869 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent location, the staff are friyand very helpful, the food was delicious and the stay was comfortable. also it was a freat deal the total price was much lower than other hotels from the same level
Stayed 15 nights in Dec 2020
Response from Svetlana Khardikova on 12 Jan 2021
Dear guest, Thank you so much for taking the time to leave us your feedback! Your comfort and satisfaction are very important to us and your nice feedback means that we are on the right way. I hope you will continue to choose Peter I hotel for your future travel needs.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Svetlana Khardikova on 6 Oct 2020
Dear guest, We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Olga, San Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in prime location of Moscow, just within a walking distance from Red Square, Bolshoi Theater and many other attractions. Also, conveniently situated in a walking distance from major central metro stations. The staff is very helpful, polite and accommodative. I was offered a late check out and early check in. One thing that needs improvement is the restaurant's menu (both for breakfast and dining in). Considering there are so many wonderful restaurants in the area, Peter 1 restaurant is definitely lacking the variety.
Stayed 1 night in Sep 2020
Response from Svetlana Khardikova on 17 Sept 2020
Dear Olga, Thank you for your recent stay with us and reviewing our property. Your comfort and satisfaction are very important to us and your nice feedback means that we are on the right way. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good. The hotel location is perfect!
Stayed 2 nights in Aug 2020
Response from Svetlana Khardikova on 31 Aug 2020
Dear Alexander, Thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Svetlana Khardikova on 23 Mar 2020
We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Franc, Ljubljana, Slovenia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly stuff. It is clean and cosy hotel. Good location.
Stayed 3 nights in Feb 2020
Response from Svetlana Khardikova on 10 Feb 2020
Dear Franc, We thank you for taking the time to share your experience at Peter I hotel. We are delighted to read that you have appreciated our location, the service and the staff attention. We look forward to the next opportunity to serve you.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stsy
This was the perfect hotel, for location. The rooms were modest, clean and comfortable. The staff was very efficient and professional. I will definitely visit again...
Stayed 1 night in Dec 2019
Response from Svetlana Khardikova on 27 Jan 2020
Dear Patricia, We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
My stay here was wonderful. I could not ask for more. The service, was five star. The employees were five star. The Restaurant and staff was five star. Location was perfect. I will be back.
Stayed 1 night in Jan 2020
Response from Svetlana Khardikova on 10 Jan 2020
Dear Patricia, We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable 5 star hotel in Moscow
A very nice hotel right in the Moscow center at a very reasonable price. I usually stay here for my business trips to Moscow, and always have had a good experience.
Stayed 2 nights in Oct 2019
Response from Svetlana Khardikova on 21 Nov 2019
Dear Olga, Thank you so much for taking the time to leave us your feedback! Your comfort and satisfaction are very important to us and your nice feedback means that we are on the right way. We very much appreciate your review and we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room size and furniture lobby piano playing
Stayed 3 nights in Sep 2019
Response from Svetlana Khardikova on 2 Oct 2019
Dear guest, We really appreciate your positive comments regarding your stay with us. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location in Moscow city center with 5 star comfort and aesthetics
Stayed 5 nights in Aug 2019
Response from Svetlana Khardikova on 6 Sept 2019
Dear Alex, Thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel.
I loved this hotel. Rooms are so beautiful and spacious. Everything was so clean. Service is amazing and breakfast was delicious. And of course you cant beat the location.
Stayed 2 nights in Aug 2019
Response from Svetlana Khardikova on 25 Aug 2019
Dear Olga, Thank you so much for taking the time to leave us your feedback! Your comfort and satisfaction are very important to us and your nice feedback means that we are on the right way. I hope you will continue to choose Peter I hotel for your future travel needs.

10/10 Excellent

Husain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Svetlana Khardikova on 22 Aug 2019
Dear Husain, We value and appreciate that you have chosen our hotel and look forward to the next opportunity to serve you.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is brilliant - especially breakfast!
Stayed 3 nights in Aug 2019
Response from Svetlana Khardikova on 22 Aug 2019
Dear Christopher, Thank you for your stay with us and reviewing our property. We are delighted to read that you have appreciated our breakfast. We value and appreciate that you have chosen our hotel and look forward to the next opportunity to serve you.

8/10 Good

Kong Fei Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One thing I would like to comment is the mattress, it’s too old.
Stayed 4 nights in Aug 2019

8/10 Good

Stephen

Liked: Staff & service
Frist Time Moscow
5 Star location. 3/4 Star hotel. 4 Star breakfast
Stayed 3 nights in Aug 2019
Response from Svetlana Khardikova on 25 Aug 2019
Dear Stephen, Thank you for your recent stay with us and reviewing our property. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, 5 minutes from the Bolshoi Theatre, Red Square and metro. The staff were really nice and very helpful. The breakfast buffet has a wide assortment of food to suite most tastes. The spa was really lovely and very relaxing after a long day of sightseeing. We ate in the restaurant one evening... both the staff and food were great.
Stayed 6 nights in Jul 2019
Response from Svetlana Khardikova on 1 Aug 2019
Dear guest, Thank you for your very positive comments regarding your stay with us. Your comfort and satisfaction are very important to us and your nice feedback means that we are on the right way. I hope you will continue to choose Peter I hotel for your future travel needs.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel. Restaurant high quality and cheap. Nicely situated for central Moscow and red square
Stayed 4 nights in Jul 2019
Response from Svetlana Khardikova on 13 Jul 2019
Dear Andrew, Thank you for your stay with us and reviewing our property. We are delighted to read that you have appreciated our location and restaurant. We look forward to the next opportunity to serve you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Svetlana Khardikova on 3 May 2019
Dear guest, We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Svetlana Khardikova on 13 Jun 2019
Dear Eyal, We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

8/10 Good

GALIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מצויין במחיר סביר
מלון במיקום מצוין, פקידת הקבלה ורוניקה אדיבה ושירותית, חדר נקי בגודל סביר
Stayed 3 nights in Apr 2019
Response from Svetlana Khardikova on 13 Jun 2019
Dear Galit, Thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff in a first class hotel. Right in the heart of Moscow and within walking distance of all the sights and attractions.
Stayed 3 nights in Feb 2019
Response from Svetlana Khardikova on 13 Mar 2019
Dear guests, Thank you so much for taking the time to leave us your feedback! Your comfort and satisfaction are very important to us and your nice feedback means that we are on the right way. I hope you will continue to choose Peter I hotel for your future travel needs.

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2019
Response from Svetlana Khardikova on 29 Apr 2019
Dear guest, We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and walking distance to tourists must see sites.
Stayed 5 nights in Feb 2019
Response from Svetlana Khardikova on 29 Apr 2019
Dear guest, We really appreciate your positive comments regarding your stay with us. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

8/10 Good

Donola, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location! Very friendly and helpful staff. Room has enough space, but a bit too simple for a 5 star hotel. The only one negative point for me (personally) was not be able to open the windows for a bit of fresh air. Otherwise will recommend highly.
Stayed 2 nights in Nov 2018
Response from Svetlana Khardikova on 10 Dec 2018
Dear Donola, We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

8/10 Good

Alex, oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good, Couple of small drawbacks
Great, central Location. Warm welcome, helpful staff, very good food (exceptional breakfast) lovely bar with live pianist every night and great amenities in the room. The decor of my room was a little drab, as if it was an IKEA showroom not a 5* hotel, and checkout was slow.
Stayed 1 night in Oct 2018
Response from Svetlana Khardikova on 26 Oct 2018
Dear Alex, We thank you for taking the time to share your experience at Peter I hotel. We are delighted to read that you have appreciated our location, the service, the food and the staff attention. Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

10/10 Excellent

Alexia, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience to a city first time
Close to the tourist spots Hotel staff great and welcoming Couldn’t have chosen a better hotel to the centre of Moscow
Stayed 4 nights in Oct 2018
Response from Svetlana Khardikova on 11 Oct 2018
Dear Alexia, Thank you for your nice review, we are delighted to read that we succeeded in providing a great stay. We hope we will have the opportunity to welcome you again soon.

10/10 Excellent

Kobi, good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Svetlana Khardikova on 29 Sept 2018
Dear Kobi, We very much appreciate your review and we hope to see you again soon!

8/10 Good

Mia, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Close to red square with lots of restaurants nearby.
Stayed 7 nights in Sep 2018
Response from Svetlana Khardikova on 24 Sept 2018
Dear Mia, We are delighted to read that you have appreciated our location. We are very much looking forward to your next stay with us, which hopefully will be very soon!

10/10 Excellent

Zahi, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean. The hotel offers really good breakfast. Truly recommended.
Stayed 2 nights in Aug 2018
Response from Svetlana Khardikova on 13 Aug 2018
Dear Zahi, We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fifa is over
Finally managed to find accommodation in Moscow centre after Fifa Compared to previous Moscow accomodation this Hotel was Heaven Well priced spacious nice staff and perfect location
Stayed 1 night in Jul 2018
Response from Svetlana Khardikova on 7 Aug 2018
Dear guest, Thank you for your very positive comments regarding your stay with us. We very much appreciate your review and we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a reasonable price
Super location, steps from kremlin and theaters. There are excellent options for snacks and meals nearby, formal and informal so did not purchase breakfast. Excellent service, I left something in the room st check out and they tracked me down to return it. Price fluctuated, and a few of the nights are a great deal.
Stayed 6 nights in May 2018
Response from Svetlana Khardikova on 4 Jun 2018
Dear guest, Thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!

10/10 Excellent

wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and delightful
Amazing; excellent and pleasant! We would stay there forever! This is more than a 5* hotel! We’re very happy to stay there!
Stayed 3 nights in May 2018
Response from Svetlana Khardikova on 1 Jun 2018
Dear Mr. Wilson, What a pleasure to read that you were satisfied with your stay at Peter I hotel and the services we propose. Thank you very much for sharing your comments with us! We have shared your remarks with the entire team, which will be a wonderful source of motivation for all of them. We are very much looking forward to your next stay with us, which hopefully will be very soon!

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stay
Very good hotel. Nice location.
Stayed 3 nights in May 2018
Response from Svetlana Khardikova on 21 May 2018
Dear Julius, we very much appreciate your review and we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Svetlana Khardikova on 16 Apr 2018
Dear guest, we value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull
Response from Svetlana Khardikova on 30 Mar 2018
Dear Mohammed, we value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

June, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
This hotel is just super. Very clean and comfortable. All attractions are available within a few hundred feet on foot.
Stayed 3 nights in Feb 2018
Response from Svetlana Khardikova on 27 Feb 2018
Dear June, thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!

10/10 Excellent

Yury, Atlantic City, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location, would recommend
Nice hotel! Great location, close to everything that you want to see in Moscow. Clean rooms. Would recommend this hotel to my friends.
Stayed 1 night in Feb 2018
Response from Svetlana Khardikova on 21 Feb 2018
Dear Yury, Thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Svetlana Khardikova on 6 Apr 2018
Dear guest, We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Amo, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within a short walk of Red Square
Located close to everything we wanted to see Peter 1 was a very comfortable location to stay. Breakfast could be had until 11am, very civilised. And what a breakfast, with variety fit for a King. The standard room was excellent with a great bed fine shower room and sufficient furniture to make you feel at home. Most impressive was the most courteous, helpful and informative staff who made us feel most welcome throughout our stay.
Stayed 7 nights in Jan 2018
Response from Svetlana Khardikova on 17 Jan 2018
Dear Amo, Let us thank you for taking your time and posting such a positive detailed review regarding your recent stay at Peter I Hotel! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our location and service as we are happy to meet all your expectations. Our Chef is happy as well to get your compliments about the breakfast in our hotel. We do appreciate your warm feedback and look forward to welcoming you back at Peter I Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, great location.
Brilliant staff, friendly and helpful. Fantastic hotel in a great location.
Stayed 7 nights in Dec 2017
Response from Svetlana Khardikova on 9 Jan 2018
Dear guest! We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Alfred, Istanbul & Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Nice Hotel, tastefully decorated , situated in one of the best and upmarket location with close proximity to The Kremlin and Tverskaya shopping district. Rooms and beds comfortable . The Breakfast Buffet is rich in variety and fresh . I can highly recommend The restaurant Romanov which is just off the lobby . The staff are courteous . The best hotel I stayed in Moscow and reasonably priced.
Stayed 4 nights in Oct 2017
Response from Svetlana Khardikova on 30 Oct 2017
Dear Alfred, thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!

10/10 Excellent

Hrizantema, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities in the centre of Moscow
Very enjoyable stay allowing for a long walk in the middle of the night around the Kremlin.
Stayed 1 night in Oct 2017
Response from Svetlana Khardikova on 30 Oct 2017
Dear Hrizantema, we really appreciate your positive comments regarding your stay with us. Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Under 10 minutes to the Red Square And Kremlin. Good breakfast and lively neighbourhood. At the end of the block is a square where you have live music - talented street performers and bands - just about nightly and weekend. Off the square is the new wing of the GUM store and the Bolshoi. Across the street and a few minutes more is the entrance to the Red Square. Good size room. Clean and comfortable. Nightly piano music at the lobby bar. Old but not necessary tired. Will stay there again if in Moscow.
Stayed 5 nights in Sep 2017
Response from Svetlana Khardikova on 11 Sept 2017
Dear Danny, Thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon! Best regards, Svetlana Khardikova

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

4/10 Poor

matt , irvine, california

Disliked: Staff & service, property conditions & facilities, room comfort
Great location, that's about it.
When I arrived at the hotel, around 10pm I was greeted at the front desk by two women who were the only "nice" staff that I ran into the entire trip. They informed me that one of my rooms had been cancelled due to a mix up with expedia. After 10 minutes they informed me that they would honor the room, but made it feel as if the mix up had been my fault for some reason. The hotel states on their website that breakfast is included with your room, yet for some reason both rooms did not include breakfast. The room itself seemed bare, and the bed was too hard for my liking. Most boutique hotels that I stay at usually have some sort of turn down service, which this hotel didn't seem to have. I had gone down to the front desk several time to ask directions to places around the city, and each time seemed like the staff were burdened with my inquiries. I can't say for sure if they were being rude or if this is just a cultural difference. I would have expected more from hotel staff memeber though. The breakfast buffet which cost about $30 usd, was horrible. Minimal selection, with only some eggs, and breakfast sausage as the main hot foods. I ended up having cereal each day, which for $30 didn't make me happy. While we could have tried to find a breakfast spot near the hotel most were closed at 7am. On our fourth day we were looking to relax, and saw that the hotel had spa services. The spa was a joke, a small room tucked in the corner of the lobby. Just all around bad experience.
Stayed 6 nights in Jun 2017
Response from Svetlana Khardikova on 13 Jul 2017
Dear Matt, Thank you so much for taking the time to leave us your feedback. I am concerned to read that your experience was not what you expected.Please accept our apologies for the issues you had encountered during your stay. We have many tarrifs: with breakfast and without it. This choice is up to you, but it is more profitable to take breakfast with accommodation. Concerning your comment about our breakfast selection I can assure you, that we are always offer our guests a good choice of hot food: porridge, bacon, eggs, sausages, Russian syrniki, pancakes, hash brown and other items. We appreciate your comments and hope that you will give us another chance to be of service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Red Square
Good location, walking distance to many sights, friendly staff. Room was clean and quiet.
Stayed 4 nights in Jun 2017
Response from Svetlana Khardikova on 7 Jul 2017
Dear guest, We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

10/10 Excellent

Harvy, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and friendly hotel in Moscow
Very good hotel to stay. All major attractions are within walking distance. Language barrier (few spoke english) affected conmunications with personnel but they were friendly and a highlight were concierge guys. The weekend person in charge of cleaning our room did not do a good job on our bed. Plenty of places nearby to eat and have some drinks.
Stayed 6 nights in Jun 2017
Response from Svetlana Khardikova on 3 Jul 2017
Dear Harvy, thank you so much for taking the time to leave us your feedback! We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We very much appreciate your review and we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Security guys need good behavi
The location was perfect. A lot of restaurants and near by all attractions places .two cmoments .one about the security guys they are always absent never smile to guest and one guy maybe employee he was rude. I comply about him . Second TV channels there one English spooky and all othere is Russian .this is not fair
Stayed 5 nights in Jun 2017
Response from Svetlana Khardikova on 23 Jun 2017
Dear guest! Thank you so much for taking the time to leave us your feedback! Please accept our apologies for the issues you had encountered during your stay. Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. We hope that you will give us another chance to be of service.

6/10 Okay

Art

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a five-star hotel but in good location
The hotel is definitely not a five-star facility but more of a four-star property enjoying good location. The room was a bit cramped, there was no bath tube, only shower, and the TV screen was the size of a laptop without an adjustable screen format. However, the staff was nice and helpful.
Response from Svetlana Khardikova on 12 May 2017
Dear guest, Thank you for your recent stay with us and reviewing our property. We are delighted that you enjoyed the hotel location. We have 2 types of rooms: with a bath tube & with a shower. We are always ready to change the room if we have a free rooms. Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. We appreciate your comments, and hope that you will give us another chance to be of service.