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Reviews of Aparthotel Adagio Moscow Paveletskaya

4 out of 5
Aparthotel Adagio Moscow Paveletskaya
Bakhrushina Street 11, Moscow

Reviews

9.0

Wonderful

Rating 10 - Excellent. 73 out of 124 reviews" "
Rating 8 - Good. 43 out of 124 reviews" "
Rating 6 - Okay. 5 out of 124 reviews" "
Rating 4 - Poor. 3 out of 124 reviews" "
Rating 2 - Terrible. 0 out of 124 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

BEKIR

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Aug 2021
Response from Alan Galiakberov Guest Service & Project Manager on 1 Oct 2021
Dear BEKIR , Let me thank you for your high assessment of Adagio Moscow Paveletskaya. We are happy you left with good impressions your stay in Moscow and looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, room comfort
excellent, especially the apartment, not the default suite room
Stayed 1 night in Aug 2021
Response from Alan Galiakberov Guest Service & Project Manager on 6 Sept 2021
Dear Pavel, Let me thank you for staying at Adagio Moscow Paveletskaya hotel and such a warm review. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Really great and helpful service. Amenities are perfect for long-stay, you have everything you need. Will definitely recommend this place for a longer-term stay where apartment-like amenities are needed. The location is super convenient as well.
Stayed 1 night in Jun 2021
Response from Alan Galiakberov Quality Manager on 2 Jul 2021
Dear Guest! We would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Quality & Guest Experience Manager

10/10 Excellent

geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to the good reviews
Chose hotel based on reviews and it lived up to its standard. 10 mn walk to metro, and mini market 250 metres up the street. The self service laundry was handy as was the ibis restaurant in the same complex. The only criticism was a bad smell from the shower when i first arrived, but it disappeared after the 2bd day. Reception staff were helpful. Internet worked well, and i would happily teturn
Stayed 4 nights in Dec 2019
Response from Valeriya Kozlova on 10 Jan 2020
Dear geoff, Thank you very much for kind review of our Adagio Moscow Paveletskaya. I am very happy to know that you enjoyed your stay with us and found our hotel complex convenient for you. We really hope to welcome you back as soon as possible! Best Regards, Valeriya Kozlova Guest experience Manager

10/10 Excellent

Kanybek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional! I've stayed 8 nights and loved it.
Exceptional! My 2nd extended stay here. Great service, great location, very clean room and very polite personnel. Thank you very much!
Stayed 9 nights in Nov 2019
Response from Valeriya Kozlova on 25 Dec 2019
Dear Kanybek, Thank you for your nice review of our Adagio Paveletskaya! We are happy you were fully satisfied with our services and location. We work hard every day in order or guests feel welcome, comfortable and positively emotional. Looking forward to welcoming you back! Best Regards, Valeriya Kozlova Guest experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent apartment hotel in central Moscow
Excellent size room, spotless clean. The bed was very comfortable. Everything worked (dishwasher, hob). The bath had a rainfall shower in addition to the normal one, you could turn both on at the same time. Very happy with my stay. Also centrally located. Will stay again.
Stayed 2 nights in Dec 2019
Response from Valeriya Kozlova on 25 Dec 2019
Dear Guest, Thank you very much for your warm and detailed review of Adagio Moscow Paveletskaya. I am very happy that you enjoyed your stay with us and appreciated provided service. Looking forward to welcoming you back! Sincerely, Valeriya Kozlova Guest experience manager

8/10 Good

William David

Liked: Cleanliness, property conditions & facilities, room comfort
Moscow
Clean, close to public transport and good value for your money
Stayed 3 nights in Aug 2019
Response from Valeriya Kozlova on 22 Sept 2019
Dear William David, Thank you for taking the time to tell us about your experience at the Adagio Moscow Paveletskaya. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Valeriya Kozlova

10/10 Excellent

Joltan, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locatiin is nearer to the metro (5-7 mins walk) that i expected. There is a number of supermarkets nearby which is convenient. The room is very nicely designed and eveeything seems nice n chic. Really great value for money and i enjoyed the stay very much!
Stayed 2 nights in Jul 2019
Response from Valeriya Kozlova on 30 Aug 2019
Dear Joltan, Let me thank you for your high assessment of Adagio Moscow Paveletskaya, especially for your comments on our service and breakfast. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Valeriya Kozlova Guest Experience Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, eager to help. The breakfast was good but a touch monotonous. Higher floors with outside rooms have much better views.
Stayed 15 nights in Mar 2019
Response from Gyulnara Gasanova on 17 May 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Adagio Moscow Paveletskaya. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your feedback is the greatest reward for us. Separately, I want to say many thanks for the additional comments. We are constantly working to improve service and you help us to be better. Once again, thank you for sharing your feedback with us and we hope to welcome you and will try to make your rest in the future more enjoyable. Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

10/10 Excellent

Sunny

Liked: Cleanliness, amenities, property conditions & facilities
I liked everything in this property , staff very friendly and helpful. Its clean and house keeping is very quick , room clean everytime everyday you return from day out. Cannot recommend enough..... 😊
Stayed 5 nights in Mar 2019
Response from Gyulnara Gasanova on 17 May 2019
Dear Sunny, Thank you for your excellent comments following your recent stay with us, it is a pleasure to read your fantastic feedback following your stay at Adagio Moscow Paveletskaya. Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We are glad to see that reception was able to help you whilst staying with us and we will surely share your nice comment with all our staff. Thank you once again for taking your precious time to review your stay, we look forward to welcoming you back in the very near future. :) Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Gyulnara Gasanova on 17 May 2019
Dear Guest, Let me thank you for your high and positive feedback about our Adagio Moscow Paveletskaya. We will be glad to welcome you again, Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

8/10 Good

Verified traveller

Stayed 7 nights in Mar 2019

10/10 Excellent

KS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near to Pavaletsky Airport Express. Proximity to Kremlin; 1 metro station away. Hotel shares facilities with 2 other hotels. Apartment suite sizeable for 4 pax.
Stayed 4 nights in Nov 2018
Response from Gyulnara Gasanova on 20 Dec 2018
Dear Guest, Let me thank you for your high and positive feedback about our Adagio Moscow Paveletskaya. We will be glad to welcome you again, Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018
Response from Gyulnara Gasanova on 20 Dec 2018
Dear Guest, Let me thank you for your assessment of ibis Moscow Centre Bakhrushina. We will be glad to welcome you again, Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Nice location with Karavaev Brothers restaurant and Metro nearby.
Stayed 3 nights in Nov 2018
Response from Gyulnara Gasanova on 20 Dec 2018
Dear Guest, Let me thank you for your assessment and positive feedback about our Adagio Moscow Paveletskaya. We will be glad to welcome you again, Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great staff, loved it
I travel a lot and happen to be picky with my hotels. I was very pleased with my stay at Adagio. It was impeccably clean, the staff were super polite, and the location is fantastic.
Stayed 8 nights in Nov 2018
Response from Gyulnara Gasanova on 20 Dec 2018
Dear Guest, Thank you for your excellent comments following your recent stay with us, it is a pleasure to read your fantastic feedback following your stay at Adagio Moscow Paveletskaya. Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. Thank you once again for taking your precious time to review your stay, we look forward to welcoming you back in the very near future. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good rooms, service issues.
Spacious rooms with kitchen, good location. Some service was lacking, there were no mugs for tea and they took a long time to bring them, it was always "in 10 minutes". The hot water in the shower did not work well, took 5 minutes to start getting hot and was unstable
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect - central location closed to subway, western-like service, very clean, working wi-fi, etc. Highly recommend!
Stayed 5 nights in Jul 2018
Response from Gyulnara Gasanova on 19 Sept 2018
Dear Guest, Thanks for your such a positive feedback about Adagio Moscow Paveletskaya. We will be glad to welcome you once again, Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moscow for tourism
Very friendly and helpful service
Stayed 3 nights in May 2018
Response from Gyulnara Gasanova on 30 Jun 2018
Dear Guest, Let me thank you for your high assessment of Adagio Moscow Paveletskaya. We will be glad to welcome you once again, Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

10/10 Excellent

DIMITRIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, only 10 minute walk from Paveletskaya Metro station, room was clean,a staff were very friendly and helpful. Only critisism was that a bit of vinyl flooring was unstuck in the kitchen area.
Stayed 5 nights in Nov 2017
Dear Lucy, We very much appreciate your comments regarding your stay at the Adagio Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ada Egorova GM

8/10 Good

greg, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for international Travelers
This was my first time to Russia I must say that my stay was made very comfortable and convenient by this hotel. The staff is very helpful and the facilities are very clean and nice. It is a great value for what you are paying. The hotel bar is likewise very classy and the free wifi internet is very speedy
Stayed 7 nights in Nov 2017
Response from Ada Egorova on 25 Dec 2017
Dear Greg, We very much appreciate your comments regarding your stay at the Adagio Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ada Egorova GM

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little apartment
Great little apartment. Very clean, very comfortable. Near to the metro. Can’t fault it. Staff were brilliant too, so helpful. Highly recommended.
Stayed 3 nights in Oct 2017
Dear Kerry, Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Ada Egorova General Manager

4/10 Poor

Claude, Aust

Disliked: Cleanliness, room comfort
deplorable security
told to get out at 10pm at night due to a bomb scare and given a blanket at 12 midnight and a cup of coffee no reimbursement and no other offerings speaker announcement was non existence no role call either on evacuation or entry or emails or sms sent to keep people informed
Stayed 8 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget stay for families and business.
Stayed 3 nights in Jul 2017

10/10 Excellent

Jude, East Grinstead UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel perfect for our needs.
A bit confusing initially as the Asigo, Murcure and Ibis are sort of back to back. The staff were wonderfully helpful and polite. Breakfast at the Ibis met our needs. There are other facilities but we did not have time to use them. It was an ideal hotel for Moscow, close to some restaurants and 24hr supermarket for some basic foods. The facilities in the room were very good. Kitchenette with everything there. Toilet and shower room separate. Good temp control in the very warm summer. The location was between 2 metro stations on the green line. Very easy to get to red square once you have the hang of it. Just 3 or 4 stops I think. I would go back there again.
Stayed 3 nights in Jul 2017

10/10 Excellent

Rehana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staying
It was a very pleasant stay at Adagio Moscow. The place e was spacious & well maintained, very helpful and courteous staff. Walkable distance from metro and few other attractions.
Stayed 3 nights in Jul 2017

10/10 Excellent

IRINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2017

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2017

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding. Absolutely outstanding!
This hotel was outstanding. High ceilings, big windows, spacious, up to date, friendly staff, great breakfast. Absolutely loved it. Will stay there again without a doubt. The only thing that was missing was a fitness center. Other than that it was perfect! There was even a place to do my own laundry. :)
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Very clean. Nice area.
Rooms are great. Staff is very friendly and professional.
Stayed 4 nights in Jun 2017

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great staff
Excellent location and great service during our family trip to Moscow
Stayed 3 nights in May 2017

8/10 Good

Euzita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business trips
I have stayed in Apart Hotel Adagio for more than 65 days this year and I will allways come back

8/10 Good

Euzita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here for more than 60 days this year and I will keep coming back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Carbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nandini, Mumbai, india

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful apt but no housekeeping for long stays!
Lovely apartment for a family. However, despite paying for 7 days we didn't get any housekeeping and had to pay for it separately. Don't understand logic of not getting housekeeping of stay is for a week or more! It should offer at least once in 3 days housekeeping.

6/10 Okay

Rodrigo

Liked: Property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Mammadov, Baku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super venuse.
Great place, geat loction, great building! PRice is really low.

10/10 Excellent

Tamilla C.

Liked: Cleanliness, staff & service, room comfort
Excellent hotel
The hotel met my expectations. It is located in the central Moscow about 10 min walk to the metro. The hotel had a kitchen, which was very useful. Grossers shop was also nearby. The hotel offered laundry facility for an additional charge. The staff was friendly.

10/10 Excellent

Aram, Boca Raton, Flroida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel/Great Location
Great hotel in an excellent neighborhood. The right distance from all of the sites and beautifully appointed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Great value, great location, comfortable and convenient.

8/10 Good

Alexander, Canberra, Australia

An apartment in Moscow
I stayed for over two weeks, while working in Moscow. The apartment hotel is centrally located, but a knowledge of Russian (which I possess) makes it quite convenient. A simple room guide explaining how to assemble your bed, where to dispose of your garbage and telling you that the rooms are made up once a week would save quite a bit of time ... The top floors are also quieter than lower down. Generally a good experience.

10/10 Excellent

Corky, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to town centre
The apartment was very clean, spacious and well equipped. There is a supermarket just round the corner which was very convenient as we could eat in whenever we wanted. It is an easy and pleasant walk to Red Square and the Kremlin. The staff was always helpful and kind.

10/10 Excellent

Nick, Fargo, ND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place especially for longer stays
Great place to stay when you are staying for longer than 5 days. It is so nice to have a refrigerator and microwave for snacks. The location is nice. Close to the station and centrally located. Easy to find. Great restaurants within walking distance and only 2 metro stops from red square. The Breakfast is way over priced at the hotel, but CoffeeMania the best breakfast in moscow is 500m walk away. Can't beat it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nince aparthotel in central Moscow
Great value for money for accor lovers. Good location and facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Good location Comfortable rooms Transportation is near

10/10 Excellent

Darren, Caribbean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality very recently refurbished accommodation. Convenient for 5-10 minute walk to nearest Metro and good use of shared bar/facilities at neighbouring hotels.

6/10 Okay

Mumbaikar, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location BUT room clean up is weekly :(
Overall.My Stay at Adagio was good.Pro's :- The location wise this is the best deal as everything is near-by. Be it grocery shops,restaurants,. For Indians, There is a Indian hotel called Hotel Maharaja at a walkable distance from Adagio. KFC and Mac D is near too. Cons: room clean up is weekly . If you book the hotel online from other than a official website then you will not get the invoice copy!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2021
Response from Alan Galiakberov Guest Service & Project Manager on 31 Jan 2022
Dear Patrick, Thank you very much for a high assessment of Adagio Moscow Paveletskaya. As our guest you have every right to expect a flawless service form all members of the hotel team. We are looking forward for your next visit. Warm regards, Alan Galiakberov, Project & Guest Relations Manager