Ratings based on 69 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 13-Aug-2017
The hotel has two parts the royal level is adults only and is separated from the main part of the hotel it has its own restaurants and bars which are great. We loved it and would recommend to anyone, the area has one of the best beachs on the island and the sea view room which we stayed in was superb.
4 out of 5
Recommended
for Couples
by A verified traveller from Surrey

Magnificent location

Posted 14-Mar-2017
Pros: Beautiful beach location and pool areas
Cons: We mostly ate at the buffet but booked to go in the restaurant one evening. It was a good meal but very limited on choice and lacking in atmosphere.
Location: There's really not a lot to do unless you are into surfing or other water sports. Not many restaurants in easy reach.
We thoroughly enjoyed our stay at this hotel, the staff were excellent, very friendly and helpful at all times. The hotel information says the beach is just 10 minutes from the hotel. This is slightly misleading as it takes 10 minutes to get down to the outer hotel gate and the beach is a further 10 minutes from there. This is because there is a conservation area between the road and the beach and you have to walk across to the beach on a dedicated footpath. The beach itself is absolutely stunning, just miles of sand and turquoise sea. As far as the hotel is concerned the food was very good indeed, we enjoyed freshly cooked fish or meat at mealtimes, there was also an extensive buffet and lovely salads were always available. The dessert table was too good to ignore! For breakfast there was always a good selection, fresh orange juice, Cava, beautiful pastries, plus the traditional full English if you wanted it. The hotel interior looked a little dated but the pool areas were delightful. Everywhere was very clean. The only downside was a lack of things to do in the evening. To remain in the Premium Club area there was really only one bar and that had football on most of the time, it also smelt heavily of disinfectant which, whilst an indication of cleanliness, did not improve the ambience. We could have gone along to the entertainment in the main hotel but that didn't really appeal. We felt it would have been nicer if the Atlantico Bar was open in the evening.
5 out of 5
Recommended
for Couples
by A verified traveller from UK

Perfect for couples without kids

Posted 05-Mar-2017
Pros: The sea views from our balcony, the private quiet swimming pool and jacuzzi area, and the Patio Canario restaurant.
Cons: Maybe the food in the buffet restaurant (although the a la carte menu was very good)
Location: A bit of a walk to the beach but it is well worthy because it is an amazing one. There are plenty of amenities nearby like shops, restaurants, etc..
First, the name on Expedia it is slightly misleading because it is not actually a separate hotel but a premium area of a much larger hotel, the Barceló Jandia Playa. This is not a bad thing at all but it might be confusing when giving the address to a taxi/bus driver. Other than that, our stay was fantastic. The premium area has its own reception with complementary champaign, fruit and orange juice, gated access to a beatiful swimming pool and jacuzzi area, buffet restaurant, etc... In addition, premium members have access to the Patio Canario where you can have a nice dinner a la carte instead of the usual buffet. The staff was always helpful, the place is really clean and everything in the minibar was free (although is not replenished, other than water, but thats's ok)
5 out of 5
Recommended
for Couples
by A verified traveller from Norfolk, UK

Great relaxing holiday

Posted 16-Oct-2016
Location: Did not need to leave the hotel as everything required was on sight. Beach was only 5 minute walk away though.
Stayed from 4th October - 11th October 2016. We had a suite. It was really nice and spacious with a great view. All of the Club Premium areas were well kept and the staff were happy to help. Service was really good and had a wonderful holiday.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 15-Oct-2016
Can not fault the hotel and the staff were very good andcared for their charges The heavily German influence of the area does cause difficulties
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice Hotel but not recommended for Vegetarians

Posted 14-Jun-2016
Pros: The Hotel had a lot of good facilities which we used. The swimming pool, bars, the spa (pay for treatments) were good.
Cons: A couple of staff need to improve basic English although they seemed to speak fluent in German. The hot vege options need to be vastly improved.
Location: Hotel is on a steep hill. Jandia beach is a 10 minute walk. There are some shops near by to the hotel selling gifts and Spar selling basic groceries.
We booked the All Inclusive Premium package. This gave us access to Premium areas around the hotel which included swimming pools, restaurant and a bar. We checked-in at the Premium reception where we were kindly greeted and offered a drink. We went through the check-in process and were given plastic wrist bands to wear, which allowed hotel staff to identify us as "Premium" customers. We were informed that the mini bar was complimentary however whatever we drank from there would not be replenished for free. This was a little odd given that we paid for an All Inclusive package where we could eat and drink as much as we liked at the bars downstairs but not in our room where the drinks available were exactly what we found in the minibar. Our room had a beautiful view of the swimming pool and ocean. We could see as far as our eyes would let us as we gaze out towards the ocean. The bathroom could have been a little cleaner as the corners of the tiles were black. The room itself was very large The service at the Premium bar on the whole was fine apart from a rude bartender who had to be prompted more than once to get us a drink and peanuts. This happened on most days we visited the bar when he was working. The other staff were very nice and helpful. As lacto-vegetarians they only had beans and tomato as hot breakfast items. A la carte had soup, spaghetti and vol au vent every day which can get boring everyday, although the food was tasty.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good quality hotel

Posted 14-Apr-2016
Hotel facility, staff and food are of good quality. The only nuisance was a loud kitchen ventilation on the far right side. Entertainment was very good as well.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wareham, Dorset UK

Quite a walk to the beach!

Posted 13-Feb-2016
It took us 30 minutes to walk to the sea! And - it is NOT close to the airport. It takes at least one hour to drive from airport to hotel. Otherwise, the hotel was brill.
5 out of 5
Recommended
for Everyone
by A verified traveller

weekend break

Posted 31-Jan-2016
short weekend break away in the sun, hotel was amazing, staff always friendly and helpfull, food was faultless, breakfast, lunch and dinner, hotel is about an hour away in a taxi from the airport, but well worth the extra travel time. the beach is at the bottom of the hotel and a short walk away, as is the town, both 15mins walk. i would stay again and i'm planning to again later in the year. many thanks to all at the hotel for making me so welcome.
5 out of 5
Recommended
for Couples
by A verified traveller from Brighton

Fabulous adults only premium club

Posted 01-Jan-2016
Pros: The premium club is fantastic and luxurious and well worth the extra money.
Cons: It would be nice if the bars could stay open later than midnight.
Location: Tourist and perfume shops are a short walk from the hotel.
We stayed at the Premium Club for Christmas and enjoyed every second. The food and drink was fantastic and the staff made our stay really special. Many thanks to Petra and all of the team!