Suite, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Holiday Inn Express & Suites Morris, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 237 out of 344 reviews" "
Rating 8 - Good. 81 out of 344 reviews" "
Rating 6 - Okay. 13 out of 344 reviews" "
Rating 4 - Poor. 6 out of 344 reviews" "
Rating 2 - Terrible. 7 out of 344 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Wonderfully renovated historic property, we loved staying there. The staff was exceptional- we will be back!
Stayed 1 night in Apr 2024
Response from - General Manager on 22 Apr 2024
Thank you so much for the positive review with a 5/5 rating!! Our team strives to provide the best guest service and we appreciate you taking the time to recognize them! Thank you again for choosing to stay with us and we look forward to having you back!

10/10 Excellent

Leah, Inwood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with my stay, the bed was the most comfortable. Great size room, clean, staff was nice.
Stayed 3 nights in Apr 2024
Response from - General Manager on 11 Apr 2024
Thank you for taking the time to leave us a positive review with a 5/5 rating! We are happy to hear everything went well with your stay and you enjoyed our comfortable beds!! Our team takes pride in our guest service as well as the cleanliness of the hotel, so we appreciate the positive feedback!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff , breakfast, comfy beds!
Stayed 1 night in Apr 2024
Response from - General Manager on 11 Apr 2024
Thank you so much for taking the time to leave us a review with positive comments! We are happy to hear you enjoyed our complimentary hot breakfast and our wonderful comfy beds!! We hope to see you again soon!

8/10 Good

heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i loved it
Stayed 1 night in Apr 2024
Response from - General Manager on 11 Apr 2024
Thank you so much for choosing to stay with us. We are happy to hear you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building looks like new. Spacious and clean rooms, well equipped and comfortable. Good free breakfast and friendly staff.
Stayed 3 nights in Mar 2024
Response from - General Manager on 1 Apr 2024
Thank you so much for taking the time to leave us a positive review. We appreciate the 5/5 rating and are happy to hear you enjoyed your stay with us as well as the hot breakfast in the morning! Our team takes great pride in the cleanliness of the hotel, so it is always nice to share the positive feedback with them! Thank you again for choosing to stay with us and we hope to see you again soon!

10/10 Excellent

krystyna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 1 night in Mar 2024
Response from - General Manager on 22 Mar 2024
Thank you for taking the time to leave us a positive review with a 5/5 rating. Our team takes great pride in the cleanliness of the hotel, and we appreciate you mentioning that! Thank you again for choosing to stay with us and we hope to see you again soon!

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for business trips
Stayed 1 night in Mar 2024
Response from - General Manager on 18 Mar 2024
Thank you for taking the time to leave us a review with a 5/5 rating! We are happy our location is convenient for your business trips and hope you were able to enjoy all of the amenities we offer, including our hot breakfast! Thank you again for choosing to stay with us and we hope to see you again soon!

8/10 Good

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from - General Manager on 26 Jan 2024
Thank you for taking the time to leave us a review and for the 4/5 rating. We appreciate you choosing to stay with us and hope to see you back soon!

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating.
Stayed 1 night in Dec 2023
Response from - General Manager on 15 Jan 2024
Thank you for taking the time to leave us a review and thank you for recognizing our staff and their guest service. We hope you are able to stop by and visit our property again in the future! Safe travels!

8/10 Good

Shirley

Stayed 2 nights in Dec 2023
Response from - General Manager on 26 Jan 2024
Thank you for choosing to stay with us and for taking the time to leave us a review. We always appreciate feedback from our guests and we hope to see you back again soon!

8/10 Good

Mark A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful checkin! The Hot Tub didn't work, which is one of the reasons we picked the hotel. Was nice and newly updated. There was a little bar next door, that ending up being more of a dive bar, but was a lot of fun!! Great people all around, and felt totally safe!!
Stayed 1 night in Dec 2023
Response from - General Manager on 28 Dec 2023
Thank you for taking the time to leave us a review. We apologize about the hot tub, our heater unexpectedly went out, but we will have it up and running again soon! We are happy to hear you still enjoyed your stay with us. Our team takes great pride in our guest service and the cleanliness of the hotel, so it is always nice to be able to share that feedback from our guests with them. Thank you again for choosing to stay with us, and we wish you safe travels during the Holiday Season, and a Happy New Year!

6/10 Okay

Rebecca J

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast ended at 10:30, at 9:30 there was nothing left. I did like the coffee in the lobby. Early check in was great, as my son was getting married that day.
Stayed 1 night in Dec 2023
Response from - General Manager on 22 Dec 2023
Thank you for taking the time to leave us a review and congratulations on your son's wedding! I am happy to hear everything went well and we were able to check you in early. I apologize for the breakfast experience, I will be sure to check with the breakfast team on what went wrong, as we do try to keep up with business demands as best we can. Thank you again for your feedback and we hope to see you again in the future.

8/10 Good

Linda

Stayed 2 nights in Dec 2023
Response from - General Manager on 18 Dec 2023
Thank you for taking the time to leave us a review. We appreciate the 4/5 rating and would love feedback to help us earn a 5/5 rating on any future visits. Thank you again for staying with us and we hope to see you again soon!

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotels are always clean and the staff is very friendly. The only complaint we have is the breakfast...the food looks under cooked and is only lukewarm. This is the 3rd Holiday Inn Express we have stayed in...and the breakfast all had the same problem.
Stayed 1 night in Nov 2023
Response from - General Manager on 4 Dec 2023
Thank you for staying with us and for taking the time to leave us a review. We are happy to hear you enjoyed your stay and we appreciate your feedback on our breakfast. We will look into this situation right away. We have someone available at the front desk 24/7, if there is ever an issue or concern in the future, please reach out to any team member so we can try to assist during your stay. Thank you again for staying with us and we hope to see you again soon.

10/10 Excellent

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is pleasant and we're accommodating. Room was clean and comfy. Thanks!
Stayed 2 nights in Nov 2023
Response from General Manager on 27 Nov 2023
Thank you for staying with us and leaving a review! We appreciate the 5/5 rating and hope to see you again soon!

8/10 Good

Schnell

Stayed 1 night in Nov 2023
Response from - General Manager on 4 Dec 2023
We appreciate you taking the time to leave us a 4/5 rating. Without feedback, we are unaware on what to improve on, but we hope to earn a 5/5 rating on your next stay.

2/10 Terrible

Schnell

Stayed 2 nights in Nov 2023
Response from - General Manager on 4 Dec 2023
Thank you for taking the time to leave us a review. Without any feedback, we unfortunately do not know which area(s) we need to improve on to make any future stays more enjoyable. We hope to see you again soon and you enjoy your next stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel For The Area
It was one of the nicest Hotels that I have stayed in and will stay at another in the future.
Stayed 2 nights in Sep 2023
Response from - General Manager on 3 Oct 2023
Thank you so much for the great review! We appreciate the positive feedback and we look forward to seeing you again in the future!

2/10 Terrible

christina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2023
Response from General Manager on 4 Sept 2023
Thank you for choosing to stay with us. Without any feedback, we unfortunately don't know what we could have done to improve your visit. We strive to provide the best guest service we can, and we take pride in the cleanliness of the hotel. We hope you will give us another chance in the future.

8/10 Good

Brenda

Stayed 2 nights in Aug 2023
Response from - General Manager on 18 Aug 2023
Thank you for staying with us and for taking the time to leave us a review! We hope to see you again soon!

2/10 Terrible

Allen

Stayed 1 night in Jul 2023
Response from - General Manager on 29 Jul 2023
Thank you for choosing to stay with us. We do appreciate any feedback from our guests in order for us to improve and make the next stay better. Without the feedback, it is hard for us to know what went wrong. Thank you again for staying with us.

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
family
Very clean motel. good hot breakfast and nice pool felt it was a little too pricey bur was happy with t he room
Stayed 1 night in Jul 2023
Response from - General Manager on 26 Jul 2023
Thank you so much for your positive review and feedback. We are happy to hear you enjoyed your stay, as well as the pool, and breakfast. We hope to see you again soon!

4/10 Poor

Arlene

Travelled with family
Liked: Cleanliness, property conditions & facilities
How come I paid $279 while I can get the room for $199 as a walk in
Stayed 1 night in Jul 2023
Response from General Manager on 25 Jul 2023
Thank you for choosing to stay with us. It appears the reservation was booked with Expedia, rather than with us directly. We appreciate your feedback, and hope you were able to enjoy your time at the hotel.

10/10 Excellent

Margaret

Stayed 1 night in Jul 2023
Response from General Manager on 8 Aug 2023
We are happy you enjoyed your stay with us and we appreciate you taking the time to leave us a 5/5 review. We hope to see you again soon!

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on 18 Jul 2023
Thank you for taking the time to leave us a 5/5 review! We are happy you enjoyed your stay and we hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest at last!
Last minute stay after my windshield was smashed on I-80. The only thing you should know about this hotel is that this should be the standard of Excellence in every Hotel. From top to bottom the cleanest hotel I have ever stayed in. The rooms are Beyond relaxing which is exactly what I did. The only thing I would do different is show up earlier so I could get that relaxing Spa experience. LOL I've never been to a spa but I can only imagine the atmosphere being exactly as it is in this hotel.
Stayed 1 night in Jul 2023
Response from - General Manager on 14 Jul 2023
Thank you so much for the amazing review! Our team takes great pride in the cleanliness of the hotel, and we appreciate your positive feedback. I am sorry to hear about your windshield, but I am happy to hear your were able to relax for the night! We hope you stop and see us again soon, safe travels!

8/10 Good

Rhonda Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!! Felt safe and dining options were close. Nice staff. Room was clean.
Stayed 1 night in Jun 2023
Response from - General Manager on 25 Jun 2023
Thank you for taking the time to leave us a positive review. We are happy to hear you enjoyed you stay with us and hope to see you again in the future!

10/10 Excellent

Kevin, Massillon

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific spot to rest for the night
Stayed 1 night in Jun 2023
Response from - General Manager on 25 Jun 2023
Thank you for your positive review, and for choosing to stay with us in Morris. We hope to see you again soon!

10/10 Excellent

Claus, Suwanee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from - General Manager on 12 May 2023
Thank you for taking the time to leave us a positive review. We are happy you enjoyed your stay with us and we hope to see you again soon!

4/10 Poor

Kelsie

Stayed 2 nights in May 2023
Response from - General Manager on 9 May 2023
Thank you for taking the time to fill out a review. Any feedback on what we could do improve your next stay with us would be appreciated. Thank you again for choosing Holiday Inn Express in Morris.

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and bright. Staff was excellent!
Stayed 1 night in Mar 2023
Response from General Manager on 22 Mar 2023
Thank you for the wonderful review! Our team takes great pride in the cleanliness of the hotel, as well as our guest service, so it is always nice to get the positive feedback. Thank you again for choosing Holiday Inn Express in Morris and we hope to see you again!

10/10 Excellent

Amber

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was wonderful.
Stayed 1 night in Feb 2023
Response from - General Manager on 21 Feb 2023
Thank you for the great review and positive comments! We appreciate you choosing to stay at Holiday Inn Express in Morris and hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything exceeded our expectations!
Stayed 1 night in Feb 2023
Response from - General Manager on 8 Feb 2023
Thank you so much for staying at Holiday Inn Express in Morris! We appreciate you taking the time to leave us a great review with positive feedback and we hope you will stop by to see us again soon!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service
Very clean and front desk was friendly and efficient.
Stayed 1 night in Jan 2023
Response from - General Manager on 22 Jan 2023
Thank you for the great review! Our team works hard to keep the hotel clean and provide great guest service. We appreciate your positive feedback and hope you will stop by to see us again soon!

10/10 Excellent

Halley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and hot tub needed cleaned. I was deterred from using them by their condition
Stayed 2 nights in Dec 2022
Response from - General Manager on 23 Dec 2022
Thank you for your review. We appreciate your positive rating and the feedback on the pool and hot tub, we will look into this right away! Thank you again for staying with us as we hope to see you again soon.

10/10 Excellent

Toby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comment
Response from - General Manager on 19 Dec 2022
Thank you for the great review! We are happy you enjoyed your stay with us and hope to see you again soon!!

10/10 Excellent

Raymond G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with this hotel. It was clean and plenty of room. There were 5 of us together, and we all had enough space. The children enjoyed the pool and hot tub. For us, the location of the hotel was ideal
Stayed 2 nights in Nov 2022
Response from - General Manager on 1 Dec 2022
Thank you so much for your positive review! We are happy to hear you enjoyed the pool/hot tub and we hope you will be back to see us again soon!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and well-maintained.
We had a very restful night.
Stayed 1 night in Oct 2022
Response from - General Manager on 1 Nov 2022
Thank you for staying with us and for your positive feedback. Please stop by to see us again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from General Manager on 7 Oct 2022
Thank you for the great review!

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from General Manager on 7 Oct 2022
Thank you for staying with us and for the positive review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from General Manager on 18 Sept 2022
We appreciate your review and thank you again for staying with us!

10/10 Excellent

Silvia, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2022
Response from General Manager on 18 Sept 2022
Thank you for staying with us and for the 5 out of 5 review!

10/10 Excellent

Brendq

Stayed 1 night in Sep 2022
Response from General Manager on 7 Sept 2022
Thank you for staying with us and for the great review!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from General Manager on 7 Sept 2022
Thank you for the great review of our hotel. We hope to see you again soon!

8/10 Good

Michele

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. We had a minor problem and they fixed it right away and apologized. The only complaint is they do not have enough handicap parking only 4 for the entire hotel Also they forgot to put my rewards in for the second time and I am unsure how to add them. I would highly recommend this facility and will stay again
Stayed 2 nights in Aug 2022
Response from General Manager on 1 Sept 2022
Thank you so much for your review, we truly appreciate your feedback and are happy to hear your enjoyed your stay! Stop by and see us again soon!

8/10 Good

Steven

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Would stay here again.
Stayed 1 night in Aug 2022
Response from General Manager on 24 Aug 2022
Thank you for staying with us at Holiday Inn Express in Morris! We appreciate the positive feedback and hope to see you again soon!

6/10 Okay

Meghan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was friendly. Checked into our room and the shower was full of dead bugs. We were moved to another room and there were no issues with it.
Stayed 1 night in Jul 2022
Response from General Manager on 24 Aug 2022
Thank you for your feedback! We are sorry to hear about the bugs, but happy we were able to move your room and that you enjoyed the rest of your stay. Please stop by to see us again!

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
It was great! The front desk people were amazing and so helpful. The room was clean and modern. The pool was lovely. Highly recommend!
Stayed 1 night in Jul 2022
Response from General Manager on 24 Aug 2022
Thank you for staying with us and for the positive review. We are glad you enjoyed your time with us and hope to see you again soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bath layout was very good for my wife who has a limp and balance problem. The shower had multiple grab bars which made it very safe.
Stayed 1 night in Jun 2022
Response from General Manager on 21 Jun 2022
Thanks for staying with us! We appreciate your feedback and hope to see you soon!

10/10 Excellent

sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable; only exception was loud talking in the hall at 2 a.m.
Stayed 2 nights in Jun 2022
Response from General Manager on 21 Jun 2022
Thank you for taking the time to review our hotel!